Business Benefits of Intelligentof Intelligent Infrastructure ManagementAdrian ParryTechnical Consultant CommScope EMEACommScope EMEAaparry@commscope.com

“In the future, the road to reliability d i t i t ki illand consistency in networking will

increasingly be found through the g y gintegrating connectivity and

functions that provide visibilityfunctions that provide visibility, control, security, and resiliency.”

I D C E X E C U T I V E B R I E F “Intelligent IP-Based Networks Grow in Strategic Importance to Business”

February 2008

Market Trends Toward Intelligent Networks

• Worldwide VOIP Subscribers grew 80% in 2006• Network Video Surveillance market to grow 500% from 2005 – 2010IP g• Building Control devices rapidly adopting IP• Network is truly becoming a utility – the 4th utility

Convergence

• 13-20% annual growth rate in Internet & Hosted Data Centers• IDC: world storage market will grow 300% from 2005 – 2010

Too few DCs with modular & scalable architectureConsolidation

• Too few DCs with modular & scalable architecture

• Constant Theme: Do More With Less• IT managers asked to support more equipment without more staff• Average support of 200 servers per administrator

Productivity

Management of Intelligent Networksg g

• Need to maintain an up to date record of infrastructure“Mi i di ” i f i f t t il bilitConfiguration

• “Mission readiness” view of infrastructure availability• Real time documentation of IT infrastructure (CMDB)

Co gu at oManagement

• Incident detection, recording, resolution, recovery and closure• Timely service restoration after a failure

Minimized business impact

Incident Management

• Minimized business impact

• Standardized change processes and procedures• Management and coordination of changes• Real time reporting and monitoring

ChangeManagement

Our ever greater reliance on the networkProductivityDependencies

BusinessP f

g

PeoplePerformance

ProcessesApplicationPerformance

InformationPhoto: New York Times

Magazine article about Amazon com

NetworkPerformance

Amazon.com

Is Your Physical Layer a Blind Spot?y yCONFIGURATION

MANAGEMENTINCIDENT

MANAGEMENTCHANGE

MANAGEMENT

Manual documentation?Unknown port capacity?Mismatched labeling?Outdated location information?Lack of accurate reports?

Undetected changes?Missing port status information?Physical layer breaches?Critical connectivity events?External device alarms?

Paper work orders?Unguided moves and changes?Unknown connectivity paths?Labor intensive deployments?Manual updating of applications?

Real time detection of changesSwitch port status monitoringIntrusion detectionEvent notification

Automated documentationNetworked device discoveryLocation mappingFloor plan integration

Electronic work ordersAdvanced technician guidanceIntelligent service provisioningIntelligent server deployment

An Intelligent Infrastructure Solution gives you Vision, Knowledge and Control

Lack of accurate reports? External device alarms? Manual updating of applications?

VISION KNOWLEDGE CONTROL+ =

Integration with external devicesReal time infrastructure reports Process integration

What does an Intelligent Infrastructure Solution do?• An intelligent infrastructure solution uses

intelligent hardware and software to provide g p– Detection of copper and fibre cords– Real time updates of the infrastructure database – Discovery of network connectivity from end to end– Physical location and tracking for networked devices – Alarms for unauthorised and/or unscheduled activities– Alarms for unauthorised and/or unscheduled activities– Event notifications to automatically advance process flow– Automation of change & incident management processes

OROR

Business Benefits of an Intelligent I f t t M t S l tiInfrastructure Management Solution

B i• Better security• Enhanced change & incident management• Easier audits & compliance• Improved process efficiencyImproved process efficiency• Increased uptime and productivity

New device plugged inConfiguration Managementwith Networked Device Discovery Link-up SNMP trap received

Device location identified

Connectivity trace discovered

with Networked Device Discovery

Device location identified

Device properties obtained

Device location can now be obtained in HP OpenView, Web Browser, other applications

Configuration Management with Networked Device Discovery

• Passive Infrastructure– Device location manually reconciled and maintained

N t k M t H l D k S t d E– Network Management, Help Desk Support and Emergency Response rely on manual documentation

• Intelligent InfrastructureIntelligent Infrastructure– Device location automatically mapped to physical connectivity– Integration with floor plan, web browser, Network Management,

d th li ti h h l d k biliti dand other applications enhances help desk capabilities and emergency response

Better securityEnhanced change & incident management

Easier Audits & ComplianceImproved process efficiency

Increased uptime and productivity

Configuration Management with Networked Device DiscoveryBecause an intelligent infrastructure tracksdevices, including IP phones, as theirconnectivity changes, it always has an upto-date view of their exact physicallocation.location.

• An employee was having a medical emergency late one evening and called 911 (112). The call was bridged to a corporate security officer along The corporate securityto a corporate security officer along with the 911 (112) operator.

• On the corporate security officer’s IP phone, information related to the

The corporate security officer was able to pull up

the building floor plan, determine the quickest

way to reach the employee d l th t i f tip ,

caller was immediately displayed, including the caller’s name and extension.

• By integrating with an IntelligentEnterprises must be

and relay that information to incoming emergency

response personnel.

• By integrating with an Intelligent Infrastructure, the system was also able to display the exact physical location of the caller, including the building address, floor number, office number even down to the jack

te p ses ust beprepared to handle emergencies effectively. However, millions go to work each day without the same level of protection they get at number – even down to the jack

number on the wall.protection they get at home for emergency response.

Intelligent Incident Management with Technician Guidance

Controller detects eventCord disconnected in error

Local visual/audible alerts

Event sent to server

Local visual/audible alerts

Unscheduled event logged

Alarms issued

Instructions sent to controller

Recovery instructions issued

Visual and audible guidance

Circuit reconnected

E t d t t d b t ll

Database updated

Event detected by controller

Audit trail completedIncident closed

Intelligent Incident Management with Technician Guidance

• Passive Infrastructure– Patching mistakes can go undetected until user reports problem

T bl h ti i l ifi ti f ti– Troubleshooting may require manual verification of connections– Incident closure and documentation involves manual reconciliation

• Intelligent Infrastructure• Intelligent Infrastructure– Patching mistakes avoided with technician guidance– Patching incidents automatically detected– At-a-glance verification of connection status– Integration with Help Desk, Service Management applications

allows for closed-loop incident managementp g

Better securityEnhanced change & incident management

Easier Audits & ComplianceImproved process efficiency

Increased uptime and productivity

Intelligent Incident Management with Technician Guidance

• By deploying an Intelligent Infrastructure, one college was able to reduce by 30% the time it took to troubleshoot network outages becausetook to troubleshoot network outages because they could monitor network connectivity in real-time, seeing any changes as they occurred and being informed if any of them were unplannedbeing informed if any of them were unplanned

• With electronic work orders, they were able to reduce by 60% the time it took to do moves,reduce by 60% the time it took to do moves, adds and changes—ensuring they were done right the first time, every time

• They could also get teaching assistants to make the changes, reducing the need to send out expensive IT personnel

Change Managementwith Intelligent Service Provisioning

Select locationSelect outlet or device for new servicewith Intelligent Service Provisioning

Select serviceSelect service to be providede.g. LAN, Voice, etc.

Schedule serviceAvailable service port selected,connectivity path determined,electronic work orders issued

Automatic confirmationCorrect service activation detected,service tickets closed

Change Management with Intelligent Service Provisioning

• Passive Infrastructure– Changes require review of available connectivity paths

D i l ti ll il d d i t i d– Device location manually reconciled and maintained

• Intelligent Infrastructure• Intelligent Infrastructure– Intelligent service provisioning removes the need to manually

select connectivity paths– Service provisioning enables integration with Service Management

and Workflow applications, without detailed knowledge of connectivity requirements

– Device discovery enables automatic change confirmationBetter security

Enhanced change & incident managementEasier Audits & ComplianceImproved process efficiency

Increased uptime and productivity

Change Management with Intelligent Service Provisioning• By deploying Intelligent Service

Provisioning and electronic work orders, a Utility company was able to– Integrate cabling work orders into theirIntegrate cabling work orders into their

workflow application– Reduce the planning time required for

moves, adds and changes (MACs) by over 60%

– Eliminate MAC connectivity errors– Reduce the number of on-site

technicians required by 50%

• They were also able to utilise a PDA Client to:– Browse or search for connectivity information

by jack port rack IP address or MACby jack, port, rack, IP address or MAC address, and schedule service provisioning

– Trace connections– Monitor events

M it j b t t– Monitor job status– Access web-based reports

Select server templateChange Managementwith Intelligent Server Deploymentwith Intelligent Server Deployment

Template includes size, power,weight, ports, required services

Select Rack/CabinetSelection based on availablerack units power maximum loadrack units, power, maximum load

Schedule deploymentConnectivity paths determinedelectronic work orders issued

Deploy serverp yTechnicians guided to completeElectronic work ordersAutomatic confirmationCorrect service activation detected,service tickets closed

Change Management with Intelligent Server Deployment

• Passive Infrastructure– Server deployment requires review of available connectivity paths

S l ti ll il d d i t i d– Server location manually reconciled and maintained

• Intelligent Infrastructure• Intelligent Infrastructure– Intelligent server deployment removes the need to manually select

connectivity paths– Intelligent server deployment enables integration with Service

Management and Workflow applications, without detailed knowledge of connectivity requirements

– Device discovery enables automatic change confirmationBetter security

Enhanced change & incident managementEasier Audits & ComplianceImproved process efficiency

Increased uptime and productivity

Change Management with Intelligent Server Deployment

• Dynamic Managed Services Data Center:– 100% manual processes with Visio, PPoint & Excel– Inaccurate data not only caused deployment times

t k k t b t th h d l i id t hto skyrocket, but they had several incidents where existing customers accidentally had their circuits disconnected

• Manual Server Provisioning Process:– 15 days to complete– Inaccurate >50% of the time

• For This Customer, Implementing an Intelligent Infrastructure Resulted in:– Transition from manual to automated processes

d d t tiand documentation– 90% reduction in connectivity errors – >65% reduction in server deployment cycle time– Real-time updates to infrastructure databasep– Event notification for any unscheduled activity– Accurate identification of ports in use by customers

Intelligent Infrastructure SolutionReporting CapabilitiesReporting Capabilities

• Network Asset Management and tracking– Network switcheset o s tc es– Servers, computers, APs, IP phones, network printers, IP cameras, etc.

• Network connectivity audit– Complete end-to-end circuit trace including discovered end devicesComplete end to end circuit trace including discovered end devices

• Capacity management– Rack space– Switch port and Services availability/capacitySwitch port and Services availability/capacity– Inactive ports in use

• Connectivity Change trackingAuthorized and unauthorized patching activities– Authorized and unauthorized patching activities

• IT Dept productivity tracking– Scheduled MAC work order completion

Scheduled work order history– Scheduled work order history

Intelligent Infrastructure Solution Report – Example 1Switch Port Information for Devices in Rooms

Switch port deviceconnectivityincluding device

Switch Port Information for Devices in Rooms

locationinformation

Intelligent Infrastructure Solution Report – Example 2Switch Capacity Report

Switch Capacity reportbased on port usage

t d fi d b

Switch Capacity Report

percentage defined byend user

Intelligent Infrastructure Solution Report – Example 3Switch Capacity Report with Inactive Ports “In Use”

Switch Capacity report that shows switch ports that are patched but

p y p

that are patched but have not been in use

Business Case Example• Business Case Scenario - XYZ Corporation• Financial Sector, USD $ 1.8 bn annual revenue• 111.000 ports in a Data Center111.000 ports in a Data Center• Evaluation period is 5 years

Phase 1 implementation Phase 2 implementation 12 of 25 benefits selected Some key features not utilised Payback Period : 37 months

2 Additional Features enabled 3 Additional Benefits selected Payback Period : 26 months Payback Period : 37 months

ROI : 63% Payback Period : 26 months ROI : 141%

You should look for a business case where you can:y– Select from a list of benefits that may be applicable– Review strategic alignment statements– See full details on the calculation formulae and values used– Check various metrics (e.g. Simple ROI, Payback, NPV, IRR, EVA)– Compare Best Case, Likely Case and Worst Case scenarios