(425) 954-9163

Sandra E. Terry sandraterry79@gmail.com

SUMMARY

15+ years of professional administrative experience, detail-oriented, and conscientious who has worked with companies in the following industries – insurance, sales/manufacturing, automotive, and actuarial consulting. Excellent interpersonal skills in communicating information to Managers, in-team employees, customer serviceand suppliers. Powerful work ethic, high level of integrity - maintains absolute confidentiality, dedication to teamand "can-do" attitude.

Exceeded employer standards, objectives and performance goals

Handle multiple tasks simultaneously, and follow through to achieve project goals

Highly detail-oriented

Utilize lean principles to increase team productivity

PROFESSIONAL EXPERIENCE

PREMERA BLUE CROSS, Mountlake Terrace, WA 2014 – 2016Department Coordinator / Administrative AssistantCoordinated and scheduled all meetings for Senior Managers and staff. Created and updated all department organizational charts in Visio. Received and submitted for payment monthly recordkeeping invoices, department Privacy Liaison – prepared and submitted annual and quarterly reports ensuring compliance is met within the teams. Arranged travel for team Manager and submitted all travel expenses in a timely manner. Supervised and trained clerical and contract staff for special projects. Coordinated all team off-site volunteer activities.

● Proficient in Microsoft Outlook, Word, PowerPoint, Excel, Visio and SharePoint● All team’s annual and quarterly compliance reports prepared and submitted by deadline● All expenses and PCard statements completed accurately and submitted on time

LIFEWISE ASSURANCE COMPANY, Mountlake Terrace, WA 2010 – 2014Administrative AssistantManaged Director’s calendar, meeting/appointment set-up, performed support to Managers and Team Leads when needed and arranged teleconference/video calls. Travel arrangements as requested and reconciled expenses. Attended meetings as required and compiled notes for distribution. Preparation of financial dashboard for LWAC and LWAD weekly statistics, ordered, maintained and monitored supply area and utilized lean principles to increase team productivity. Assisted team of 35 CSRs by onboarding and training set up – providing them with materials they needed to perform their job. Assisted with CSR quarterly team rallies.

● Nominated for Spirit of Excellence Award for 2011 and 2012● Assisted in planning quarterly rallies for customer service reps and excellence achievement luncheons● Played key role in overhauling and converting file room into working cubicles

ALIEN PATROL, Seattle, WA 2003 – 2010Administrative AssistantResponsible for all incoming sales calls and resolving issues if they arose. Processed, tracked and finalized orders. Wrote and produced instruction and installation manuals for products. Ordered and maintained office and shop supplies. Provided administrative support for Managers. Coordinated incoming and outgoing shipments. Special project work and assisting with marketing communications as requested.

● Ensured total customer satisfaction● Acted as liaison between Vendors and Managers● Assisted in coordinating all marketing materials ensuring completion by print deadlines

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RANDY’S RING & PINION, Everett, WA 2001 – 2003Administrative AssistantEnsured all confidential company personnel files were up-to-date. Assisted accounting department with company invoicing and balancing of checkbooks. Attended board meetings as required and compiled meeting minutes for distribution. Liaison between the different departments. Coordinated all team on and off-site events. Maintained inventory of office supplies. Scheduled travel, logistical arrangements and reconciled travel expense reports.

● Liaise with all teams and department managers● Ensured all materials needed for off-site events were compiled by deadline● Collected and compiled information to create database for marketing purposes

TOWERS WATSON, Seattle, WA 1985 – 2000Administrative AssistantRegularly prepared and proofread business proposals, Excel spreadsheets, PowerPoint presentations and client actuarial valuations. Greeted clients and handled multi-line phone system. Provided direct administrative support to team of 15 actuaries and consultants. Handled/coordinated team’s calendars, all travel arrangements, prepared and filed expense reports and scheduled meetings with different department managers. Provided administrative support to top key executives. Acted as liaison between department Managers.

● Assisted Treasurer of the WPBC, reconciled monthly dues, created reports and balanced ledger by deadline● Accomplished completion of proposals and government filing packages by critical deadlines● Successfully organized multi-office telephone video conferences with other U.S. offices, including preparation of

all visual aids