ADMIN ONBOARDING

Ready to send those old bulky keys far, far away? We get it! You’re excited to have Nexkey installed in your space, but now what?

You, as the admin, will receive your smart keys from Nexkey. If you haven’t done so already, download our Nexkey app from the app store, and set up an account to get access to your smart keychain!

This guide will walk you through the entire Nexkey smart access platform. We hope you enjoy!

LET’S GET STARTED!

SETTING UP AN ACCOUNT

Download the Nexkey App and

Sign up as new user

You have access to your keys!

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Enter information

Verify Phone and Email

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Read and accept our Terms & Conditions

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SENDING KEYS

Select KeyYou must be an admin

Add User Provide InfoFrom contacts or by

phone number

Access Details*Note: “Text key” will send

them a keycode via text for guests

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REVOKING KEYS

Select KeyYou must be an

admin

Edit Key Revoke Step #1 Revoke Step #2 CompleteWe do notify users when

a key is revoked

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TYPES OF KEYS

User Admin Owner

Unlock

Unlock w/ Text Key

Unlock Remotely

Share User Key

Share Admin Key

Transfer Ownership

SHARING ACCESS - APP VS TEXT KEY

AppAccess via Nexkey app, the most common way to use Nexkey for all users.

Text KeyAccess via text, used for guests or

non-smartphone users without app.

Text notification from Nexkey

How they unlock the door

Garage

TIME RESTRICTIONS

While sharing access, control what times it can be used with “Time Restrictions”.

None - Key can be used 24/7

One Time - Key expires shortly after one time use

Scheduled - Key has a customized time frame

Example: Weekly key every Monday from 4-6pm

SCHEDULE ACCESS

Scheduling access

You can have multiple schedules per user.

Keys > Select Key > Add User > Add info > Access Details Keys > Select Key > Key Access

Viewing the user’s access schedule

User still needs to sign-up

WHAT DO THE ICONS MEAN?

Keys

Active access

Text Key

One-time key

Owner key

Admin key

Time limited key

SETTING BUSINESS HOURS

Move to Keys Tab

Select KeyYou must be an

admin

Settings TabSwipe left to the

third dot, Settings

Add New Business Hours

Fill out Business Hours

Don’t forget to save!

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RECEIVING A KEY FROM YOU

They are new to NexkeyAfter you send their first key, the user will receive a text notifying them that a key has been shared, and will prompt them to download the Nexkey app and create an account.

They already have a Nexkey accountIf they already have the Nexkey app, they will get a notification within the app telling them a key has been shared.

UNLOCKING THE CORE

Open app and tap the Core

Wait for light to stop blinking

Turn Core when prompted

You can open the door!

If you see the Core

App also available on Apple Watch and iPad

UNLOCKING THE CORE

https://youtu.be/mimCMfq-3rE

UNLOCKING THE CONTROLLER

Open app to unlock screen (nearby)

Tap the door you would like to open

Wait for unlock checkmark

You can open the door!

If you don’t see smart hardware

App also available on Apple Watch and iPad

UNLOCKING THE CONTROLLER

https://youtu.be/9r6EaL-XKR4

REMOTE UNLOCK

Under REMOTE, click on the key you want to use. Simply choose Unlock to open door remotely.

Just made business hours? Use remote unlock and select Unlock until <Set time> to start them immediately!

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CONNECTING TO WI-FI

Step 3Swipe left twice to ‘Settings” and Edit

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Step 4Select ‘Wi-Fi’, on bottom of screen

Step 5Fill out Network Info

SSID = Network (Wi-Fi) NamePassword: = Wifi Password

And Save.

Step 1Go to ‘Keys’ tab

Step 2Select Admin key

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Step 6If it worked, you will see the LED closest to the wall continue to blink.

This can take 5-10 seconds.

Step 5To finish connecting the Controller to Wi-Fi, unlock the door.

CONNECTING TO WI-FI

Sign-in to the Nexkey admin portal to get insights into your space through Dashboards.

Review access trends, send messages to the people in your space, and be notified who and when people had access.

ADMIN PORTAL

Within the Dashboards tab, you can view how many unlocks or users entered on a daily basis for every door connected to Nexkey.

Change your view to a daily, weekly, or monthly basis for the timeframe you select. You can also view this data on a per lock basis or as an aggregate of every lock you choose.

DASHBOARDS

This report in Dashboards shows you how many users have not accessed a key in 7, 14 or 31 days. It can be used as a security flag to review if those users really need access to that space or as a trigger to communicate with inactive users to prevent likely membership cancellation.

Front Door

Back Door

Private Office

INACTIVE USERS REPORT

In the Messaging tab, select whether you want to send a message to everyone (Admins & users) or only admins. Then select the relevant key(s).

Write your message and press Preview. You will have an opportunity to review your message before it is sent out.

Press send, and your audience will get your message in an app notification.

MESSAGING

Hello <First Name>,

I am excited to announce we have upgraded our office by installing Nexkey! You will now be able to access the office with your smartphone.

Please send me the phone number of the mobile device you will use with Nexkey. You will receive a text notifying you that I have shared a key and prompting you to download the app.

Attached is a Getting Started Guide with next steps and information on how to use Nexkey.

SUGGESTED ONBOARDING EMAILEXISTING EMPLOYEES NEW TO NEXKEY

Hello <First Name>,

Welcome onboard! Instead of handing out keys, we use Nexkey, a smart access platform which allows you to access the office with your phone.

Please send me the phone number of the mobile device you will use with Nexkey. You will receive a text notifying you that I have shared a key and prompting you to download the app.

Attached is a Getting Started Guide with next steps and information on how to use Nexkey.

SUGGESTED ONBOARDING EMAILNEW EMPLOYEE