ADKAR Dashboard - prosci-anz.com · PDF fileADKAR Dashboard surveys to focus on Desire and...
Transcript of ADKAR Dashboard - prosci-anz.com · PDF fileADKAR Dashboard surveys to focus on Desire and...
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Prosci ADKAR Dashboard
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ADKAR Foundation
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Prosci® ADKAR® Model
Reinforcement To sustain the change
Ability To implement required skills and behaviors
Knowledge On how to change
Desire To participate and support the change
Awareness Of the need for change
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Prosci® ADKAR® Model
Reinforcement “I will continue to…”
Ability “I am able to…”
Knowledge “I know how to…”
Desire “I have decided to…”
Awareness “I understand why…”
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Understand change
Build your plans
Diagnose gaps
Advance change
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Aligning CM to Project Lifecycle
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Initiate Plan Design Develop Deploy
“Go Live” Kick off
Phase 3: Reinforcing
Change
Phase 2: Managing Change
Phase 1: Preparing
for Change
A D K A R
Scaled Strategy
Customized Plans
Sustain Measures
General Project
Lifecycle
Individual Change Journey
Milestones
Organizational Change Mgmt
Activities
Major events
Prosci® ADKAR
®
Model
Prosci® 3-Phase Process
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Aligning CM to Project Lifecycle “Go Live” Kick off
General Project
Lifecycle
Individual Change Journey
Milestones
Major events
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Organizational Change Mgmt
Activities
Prosci 3-Phase Process™
Prosci ADKAR
Model
Plan Design Develop Deploy Initiate
RAKDA
Phase 3: Reinforcing
Change
Phase 2: Managing Change
Phase 1: Preparing
for Change
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Aligning CM to Project Lifecycle
A D K A R
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N. America
Plan Design Develop Deploy Initiate
Europe
Asia
A D K A R
A D K A R
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ADKAR: Vehicles and Roles Communication l l Sponsorship l l l Coaching l l l l l Training l l Resistance Management l l
A D K A R Primary Sponsor l l l Leadership Coalition l l Managers & Supervisors l l l l l HR and Training l l Project Team l l
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Common language
Outcome orientation
Timing guidance
Measurement framework
Coaching framework
ADVANCED APPLICATIONS OF ADKAR
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How do you know where people are in their ADKAR journey?
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ADKAR Dashboard
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ProsciWebinar:ADKARDashboard
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ADKAR Dashboard
Available in the Prosci Portal
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ADKAR Dashboard
Put the power of ADKAR at your fingertips:
• Cloud-based • Intuitive and logical • ADKAR survey instrument
• Built by the world leader in change management
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ADKAR Dashboard
Simple ADKAR survey
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ADKAR Dashboard
Visual results on your
dashboard
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How to use the ADKAR Dashboard
Build your survey Distribute your survey
Plan your Dashboard
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How to use the ADKAR Dashboard
Build your survey Distribute your survey
Plan your Dashboard
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How to use the ADKAR Dashboard
Build your survey
Intuitive survey builder
• Select statements
• Write your own
• Balance your survey
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How to use the ADKAR Dashboard
Build your survey Distribute your survey
Plan your Dashboard
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How to use the ADKAR Dashboard
Distribute your survey – two options
1. Anonymous link
Unique ADKAR survey link that you can post in many places: Project
Groups
Individuals
Nested for collection and analysis
with unique
link
2. Identified recipients via email distribution
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How to use the ADKAR Dashboard
Pros: Flexible distribution Reduced concerns of spam filtering
Cons: No tracking Rollup to overall scores challenging
Pros: Enhanced tracking Historic view
Cons: Email distribution concerns Requires recipient data
1. Anonymous link 2. Identified recipients via email distribution
Distribute your survey – two options
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How to use the ADKAR Dashboard
Build your survey Distribute your survey
Plan your Dashboard
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How to use the ADKAR Dashboard
Plan your Dashboard * Pulse Check
Initiate Plan Design Develop Deploy Sustain
We are nearing go-live (or training). Are employees ready?
Short survey focused on A, D and K
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How to use the ADKAR Dashboard User Story
We have launching a new set of 3 core traits across the business. The project team completed their first round of workshops with team leaders and then allowed a couple of weeks for them to cascade the messages on. At that point I used the ADKAR dashboard to run an AD focused survey to identify any areas with barrier points before moving on to building knowledge around building the traits into the performance review process. The dashboard clearly identified several areas where the key messages had not been cascaded effectively and the team were able to go out and correct this. The added benefit is that the team leader community is now also aware that we are tracking whether they cascade information :). We plan to run further surveys as the project progresses as we got a lot of good feedback on the charts and simplicity of the model.
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How to use the ADKAR Dashboard User Story
We are in the middle of over a yearlong implementation of a self-service application and the project owner saw a need from the beginning to gauge the readiness of the employees as the outcome is to help mitigate and audit finding. The project owner has been skeptical about Change Management as a whole and gave us a small subset of the employees that would be impacted by this change. We rolled out a small survey customizing the questions around Awareness, Desire and Knowledge since we have yet to conduct formal training. Our biggest barrier was on Knowledge but the most interesting aspect was to see how ready the employees felt compared to the supervisors and managers. This was eye opening for the project team, so now our next survey, we are doubling the number of people taking the survey and creating a separate group for all leaders to take the survey.
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How to use the ADKAR Dashboard
Plan your Dashboard * Baseline + Progress
Initiate Plan Design Develop Deploy Sustain
Simple 5 question assessment asked
several times to evaluate progress
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How to use the ADKAR Dashboard User Story
We started to implement a major software revision to 60% of the workforce as part of the Critical to Quality measures being implemented to address transparency issues. Negative undercurrents existed since users were reluctant to embrace a new communication feature: common enterprise-wide dashboards that names who missed deadlines and job failures, as a result of missed deadlines. Due to the rumors, we created several 5-question ADKAR Dashboard surveys to focus on Desire and Knowledge to canvas whether the current training was useful. The survey results highlighted where the training broke down. Due to these results, we stopped the implementation and re-focused our training to address these missed Desire concerns. Currently, we are re-surveying the departments using the same surveys to better gauge our re-training efforts.
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How to use the ADKAR Dashboard
Plan your Dashboard * Tied to ADKAR Milestones
Initiate Plan Design Develop Deploy Sustain
Targeted survey based on ADKAR Milestones along the lifecycle
ADKAR Focus
ADKAR Focus
ADKAR Focus
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How to use the ADKAR Dashboard User Story
For a financial services organization just starting a multi-phase agile CRM implementation, I created a change readiness approach based on regular ADKAR surveys at three points during each agile release: Survey 1 early on: AD Survey 2 right after training: KA Survey 3 a month post-live: AR We were able to align very early on this readiness approach (down to the question banks!), gain buy-in from both the project team and key sponsors, as well as start to socialize ADKAR and the goal of CM across the organization. These ADKAR surveys became a key component of our CM dashboard.
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Group 1
Group 2
Group 3
Group 4
Group 5
How to use the ADKAR Dashboard
Plan your Dashboard * Multiple Groups
Initiate Plan Design Develop Deploy Sustain
In-line surveys of multiple groups
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Group 1
Group 2
Group 3
Group 4
Group 5
How to use the ADKAR Dashboard
Plan your Dashboard * Multiple Groups
Initiate Plan Design Develop Deploy Sustain
Staggered survey based on ADKAR Milestones per group
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How to use the ADKAR Dashboard
Build your survey Distribute your survey
Plan your Dashboard
The ADKAR Dashboard was build to give you the flexibility to use it a number of ways
(pulse check, baseline + progress, milestones). It is your job to Plan your Dashboard! SU
MM
ARY
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Now that you know how the ADKAR Dashboard works,
What is the payoff?
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How to use the ADKAR Dashboard User Reflection
In most project situations there is understandably great focus on managing tasks and delivering outputs. We feel the ADKAR Dashboard can add huge value in such situations because it allows measurement of change management outcomes - what needs to be achieved through the people side of change - rather than delivery of products and completion of tasks.
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How to use the ADKAR Dashboard User Reflection
ADKAR Dashboards make it easier to “communicate a picture”
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How to use the ADKAR Dashboard
Build your survey Select statements
Write your own Balance your survey
Distribute your survey 1) Anonymous link
2) Identified recipients via email distribution
Plan your Dashboard • Pulse Check
• Baseline + Progress • Tied to ADKAR Milestones
• Multiple Groups Initiate Plan Design Develop Deploy Sustain
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Webinar live tour
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Additional In-depth walkthrough
(not reviewed on webinar)
Watch video at: https://vimeo.com/147888100
u
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How to build your survey
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How to use the ADKAR Dashboard
Build your survey
Intuitive survey builder
• Select statements
• Write your own
• Balance your survey
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Intuitive Survey Builder lets you create and customize your unique ADKAR Survey
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Start with Prosci pre-built surveys and customize or start from scratch and create your own
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Prosci has built a number of statements you can use; simply check the box to include a statement in your survey
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Or, create your own custom statements by simply clicking + Add another statement
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Add as many of your own statements as you want
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Clickable statements for each element of ADKAR Desire
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Clickable statements for each element of ADKAR Knowledge
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Clickable statements for each element of ADKAR Ability
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Clickable statements for each element of ADKAR Reinforcement
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Evaluate the balance with a simple table showing your Survey Statement Spread
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How to distribute your survey
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Custom email
Simple survey
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ProsciWebinar:ADKARDashboard
© Prosci Inc. All rights reserved.
How to use the ADKAR Dashboard
Distribute your survey – two options
1. Anonymous link
Unique ADKAR survey link that you can post in many places: Project
Groups
Individuals
Nested for collection and analysis
with unique
link
2. Identified recipients via email distribution
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Click “Launch Anonymous Survey” on right sidebar to start or review anonymous surveys
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Anonymous surveys can be attached to projects you have created in your ADKAR Dashboard
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Customize the HEADER TEXT and THANK YOU PAGE for your anonymous survey
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Unique anonymous ADKAR survey link that you can distribute in many ways:
Email Newsletter Training Social sites
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ProsciWebinar:ADKARDashboard
© Prosci Inc. All rights reserved.
How to use the ADKAR Dashboard
Distribute your survey – two options
1. Anonymous link
Unique ADKAR survey link that you can post in many places: Project
Groups
Individuals
Nested for collection and analysis
with unique
link
2. Identified recipients via email distribution
63
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First, create add a project and then create your groups
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Two easy ways to add individuals to groups Manually or Batch Upload
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Select your recipients and customize your email message, header text and thank you message
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Copyright2016Prosci.Allrightsreserved. 39
ProsciWebinar:ADKARDashboard
© Prosci Inc. All rights reserved.
ADKAR Dashboard
Put the power of ADKAR at your fingertips:
• Cloud-based • Intuitive and logical • ADKAR survey instrument
• Built by the world leader in change management