Addressing Workplace Bias Through Artificial Intelligence (AI) · positive change. Our work with...

Addressing Workplace Bias

Through Artificial Intelligence (AI)F O R U M O N W O R K P L A C E I N C L U S I O N 2 0 1 8

T I F F A N Y J A N A

TMI Consulting, Inc.

Loom Technologies, Inc.

R I I K K A S A L O N E N

Oregon Health & Science University

M I L G O Y O N I S

TMI Consulting, Inc.

Loom Technologies, Inc.

Welcome!

What is your name?Why are you here?What is your comfort level with AI?

Where is unconscious bias showing up in your organization?

How are you working to reduce it?

H I R I N G

• Job Postings• Sourcing Sites• Applications• Interviews• Pay Negotiations• Onboarding

M E R I T

• Appraisals• Awarding of Merit• Awarding of Raises

D E V E L O P M E N T

• Promotions• Stretch Assignments• Work Assignments• Client Assignments

D I S C I P L I N E

• Investigatory Interviews

• Disciplinary Actions• Terminations

Why are we here?

The Employee Lifecycle

ATTRACTION RECRUITMENT ONBOARDING DEVELOPMENT RETENTION SEPARATION

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Why Now?

Bias is Costly

• Companies can no longer afford the business ramifications of bias running rampant. • Litigation Costs - $250,000 to $500,000• Insurance Costs - $2.2 Billion

for harassment, discrimination or unfair dismissal cases• Employee Turnover Costs - $64 Billion

• Unforeseen Costs• Damage to Brand• Lost Employee Productivity• Loss of Customer Base to Competitors

The Challenge of AI and SaaS Systems• Majority of systems available today are only tackling diversity and inclusion from a

recruitment and hiring perspective.• These tactics, while important, do not solve structural issues that persist throughout the

majority of the employee lifecycle.

H I R I N G

• Job postings• Sourcing sites• Applications• Interviews• Pay Negotiations• Onboarding

M E R I T



• Promotions• Stretch

Assignments• Work Assignments• Client Assignments

D I S C I P L I N E

• Investigatory Interviews

• Disciplinary Actions• Terminations

Benefits of Artificial IntelligenceFunctional Benefits

• Speed

• Accuracy

• Breadth, Depth and Volume of Data

• “Neutral” Third Party

Applied Benefits

• Increase leadership accountability

• Analyze patterns in behavior

• Improve the quality and ROI of organizational development initiatives

• Automate and expedite complexity of diversity climate assessments

Recruitment

The augmented writing platform

HOW TE X TIO WORK S

Team collaboration tools encourage co-authoring and document sharing

The augmented writing platform for hiring

F rom job posts to candidate outreach Textio find s the patterns that work for all your candidate communication

New data every month fuels a predictive engine that delivers actionable guidance as you type

Textio mines the real hiring outcomes from more than !350 million job posts to calculate your Textio Scor e

OUR CUSTOMERS

Industry leaders are winning talent with Textio

Neutral

very femininevery masculine

Edit posts to a neutral tone to hire faster and more fairly

Neutral roles see up to 3x’s the candidates that are qualified enough to move to the next step.

Neutral roles saw 20% of applicants that were qualified enough to interview and 6% were qualified enough to receive an offer.

At neutral or feminine in tone, more candidates identifying as women, black, or African American applied.

CUSTOMER CASE STUDY

Jobs with a Textio Score of 90+ do best

By contributing detailed hiring statistics, Mozilla gains insights into their full talent funnel: not only a 33% boost in average applications received, but 18% more applicants that were qualified enough to get an interview.Requires Textio Scores of 90+

33%increase in overall

applications

=Textio Score

18%more people qualified enough to interview

+

CUSTOMER CASE STUDY

4 45% more men apply=

22% more women apply

masculine phrases

4 feminine phrases =

Compared to job posts without any gendered phrases

Gendered phrases predict who applies

12,174 job listings analyzed

Textio finds that the number of gendered phrases in Johnson & Johnson’s job posts strongly predicts the gender ratio of their applicant pool. By using Textio to achieve a gender-neutral tone, they can now recruit with more balance.

O U R C U S TO M E R S

“It was so successful that we recently deployed to our full enterprise. We saw 22% more women apply, and th e number of people q ualif ied to get th rough screening increased by 15% .”

S joerd G eh ring!VP of Talent

“Tex tio h as h elped us f undamentally ch ange th e composition of our w ork f orce. Our recruiters also use it to optimize their InMail, and our marketing team used Textio to overhaul our careers website.”

A ubrey B lanch e!Head of Diversity & Inclusion

“After a two-month pilot, we saw our results double and as a result we launched it enterprise wide. It was the easiest tech nology w e h ave launch ed w ith th e h igh est user satisf action.”

C h ristine D el R egno!Director of Recruiting

OU R C U S TOME RS

Textio improves every hiring metric that matters90 + TE X TIO S C ORE S AN D G E N DE R-N E U TRAL TON E DRIVE ME AS U RAB L E G AIN S

2x more women apply to technical roles

Open job s fill in half the time

25% boost in candidate mail responses

33% of technical interns identify as Bla ck or L atinx

2x the number of !q ualified applicants

G ender-neutral job s fill !3 weeks faster

info@t extio.com 800-898-1401

AUGMENTEDINTELLIGENCE

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MeVitae parses, reads and understands unstructured text and converts into structured

meaningful information

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OUR TECHNOLOGY

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4'052-$%,$'#-2-.Supervised and unsupervised

learning techniques to uncover patterns and

make personalised hiring decisions

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APPARATUS

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NEUROIMAGING

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Review and score CVs

Review CVsnippets

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Questionnaires

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DESIGN PROCESS

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IMPLICATIONS

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Labour Market Prediction

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Project Management

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Your own D&I coach

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Joonko powered by Integrations

Joonko can be applied to hiring as well

19% Increase of

Minority Applicants

7% Increase of

Minority Hires

18% Increase of Qualified

Applicants

29% Decrease of

Unfilled Positions

6% Increase in

Filed Openings

95% Improved Minority

Representation

Retention and Development

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T M I C O N S U L T I N G , I N C .404 East Grace Street, Second Floor

www.tmiconsultinginc.com 804.225.5537

We believe cultural competence and diversity of thought increases productivity, optimizes organizational development, and yields innovation.

IMPACT OF DIALOGUES FOR CHANGE

ï Built a U.S./German learning network to explore opportunities and challenges around innovative approaches to civic engagement

ï Increased baseline knowledge and policy dimensions of city plans to create a more productive peer learning environment

ï Inspired participants with information, tools, and techniques to improve civic engagement processes and outcomes in their home communities by providing a forum to give and receive expert and peer advice

ï Inspired participants to envision themselves as leaders and start to establish a framework for lasting change by developing an action plan for city recommendations/projects

Source: www.gmfus.org/initiatives/us and german cities sustainable urbandevelopment d4c

CIVIC ENGAGEMENT > THE GERMAN MARSHALL FUND

DIALOGUES FOR CHANGE TMI strives to empower individuals and organizations. It is our goal to inspire others to mobilize, connect and collectively create positive change. Our work with the German Marshall Fund is a prime example.

THE CHALLENGE

The German Marshall Fund of the United States (GMF) promotes transatlantic cooperation and understanding. In 2013 the GMF dreamed of launching a new cityt oc ity peer learning exchange between three German and three American cities. The goal was to create a series of workshops, Dialogues for Change, to promote intercultural understanding and mutual learning across both continents.

WHY TMI?

In an effort to learn from each other about best practices in civic engagement, equity, and inclusion, the GMF sought out TMI for our international experience and expertise in facilitating intercultural understanding. Additionally, our subject matter expertise in diversity, equity, and inclusion meant we could help design the workshops and spur cities to implement an equity lens throughout their various urban development projects.

OUR APPROACH

Expert facilitation was a key to the success of these projects. Designing and leading workshops with people from different cultures and backgrounds can be an enriching experience for all participants, but only if the right environment is created to explore the differences in a productive manner.

TMI created two workshops per year, one in the U.S. and one in Germany. TMI was able to cultivate an environment for city leaders to learn from their peers on both sides of the Atlantic. By working closely with the GMF staff, TMI facilitated dialogues, offered expertise through training, and supported study tours of host cities.

OUR EFFECT

Dialogues for Change is now entering its fourth year in 2017, with renewed funding and support from the federal governments of Germany and the United States. In a time of increasing polarization, the cities and federal governments of both countries recognize that learning to improve the lives of their residents requires direct contact between the people of different countries and cultures. The cities have reported improvements to their projects annually. Those reports have been used to strengthen the programí s success, develop more learning sessions, and attract funding from additional foundations.

Sample TMI Diversity & Inclusion Project Life Cycle

In Fall 2016, TMI started building Loom The Culture MapIn its 10 years of existence TMI Consulting has worked to standardize assessments. Loom would improve, expand, and digitize TMI’s analog assessment.

300H U M A N H O U R S

400S U R V E Y T A K E R S

1Y E A R

50H U M A N H O U R S

1,000+S U R V E Y T A K E R S

2 -3W E E K S

A N A L O G A S S E S S M E N T D I G I T A L A S S E S S M E N T

VS

How is Loom different than other systems?• Majority of systems available today are only tackling diversity and inclusion from a

recruitment and hiring perspective.• These tactics, while important, do not solve structural issues that persist throughout the

majority of the employee lifecycle.

H I R I N G

• Job Postings• Sourcing Sites• Applications• Interviews• Pay Negotiations• Onboarding

M E R I T



• Promotions• Stretch

Assignments• Work Assignments• Client Assignments

C O M P L I A N C E

• HR Data• Risk Mitigation

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A highly customizable and flexible system designed to fit your needsINCLUDES:

• 11 Customizable Surveys• 80+ Interpersonal and

Organizational Competencies

• Multi-Level Reporting

• Strategic Roadmap

• Policy Review

DESIGNED TO IDENTIFY:

• Demographic Trends

• Strengths and Weaknesses

• Potential Risks

• Actionable Strategies

Assess Leadership, Team Dynamics, Inclusion, Bias and moreLoom the Culture Map is designed to assess an organization at all levels and across multiple metrics

• Organization Climate

• Interpersonal Intelligence

• Group & Personal Bias

• Diversity, Inclusion & Equity

• Teamwork & Leadership 180

• Employee Experience

• Group Dynamics

Beta Product Partner Offer

PACKAGE A$25,000

PACKAGE B$50,000

PACKAGE C$100,000

Survey Survey Survey

Score Card Score Card Score Card

- Report Report

- - Recommendations

Gallery Walk

AI and ROI

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Creating a Software Plan

• What is your need?

• Choose your tool

• What will you be replacing?

• How will this tool impact your organization?

• Can/will my organization support this tool?

• What would you need to gain buy-in?

THANK YOU

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