Addressing the e-Gov Challenge: Simply I.T.

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Addressing the e-Gov challenge: SIMPLIFY I.T. An executive review from Africa

Péter Füzes – Public Sector Leader, ECEMEA

e-Gov Africa – CTO’s 7th Annual e-Gov Africa

Conference, Uganda, Munyonyo

March 26th, 2013

Integration Tuning

Te

stin

g

Heterogeneous

A p p l i c a t i o n S i l o s Propr ie tary

Maintenance N i c h e Fragmentation

Cu

sto

m

IT Environment

Bri

ttle

Rigid

Legacy

First Generat ion

Point to Point

Hard Coded

Status Quo

Slow

I n f l e x i b l e

E x p e n s i v e

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 2

What We Hear

I.T.

Innovation


CONCLUSION

http://www.youtube.com/oracle

TO WORK TOGETHER


Oracle’s Architectural Vision Complete, Open, Integrated Systems

Tested, Certified, Packaged,

Deployed, Upgraded, Managed

and Supported Together

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E-government in Europe, the Middle East and Africa Expert views on the UN survey on e-Government

Desk research and in-depth interviews

The findings of this briefing paper are based on

desk research and interviews with 14 experts,

conducted by the Economist Intelligence Unit.

Defining e-government

As the digital transformation of the public sector, and considers stationary and mobile networks and devices to be of equal importance

UN e-government survey

• 2003, biennially

• Source of experience


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Objectives of the report

• Discusses e-government trends in Europe, the Middle East and Africa (EMEA)…

• …and examines the benefits of e-government, as seen through the lens of the biennial UN survey.

• It also considers the promise of e-government…

• …and concludes with policy recommendations aimed at encouraging e-government development in the region.

E-government in EMEA: Expert views on the UN E-government Survey


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Transparency and accountability

KEY FINDING 1: Use of e-government to increases transparency and accountability

• Demanding times

Spurred on by technology

How much transparency?

• ↓ corruption; but no silver bullet

“You can’t bribe a computer and a low level

of corruption has been proved to correlate

with stronger economic growth.”

Toomas Ilves, President

Estonia


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The back-end

• Inter-agency coordination

Challenge: vertical/horizontal

links

↑benefits: e.g. Sweden,

Seychelles

• More needed than common

technological platform

KEY FINDING 2: Connect the back-end

“The first step is providing connectivity, which

is the infrastructure part. The second is

establishing business processes, and the third

is the actual service delivery.” The public sees

only a seamless interaction, he adds. “The

only two things visible [from the integrated

back-end] are the ID card system and the

government e-services gateway.”

Ben Choppy, Principal Secretary

Department ICT, Seychelles


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The digital / e-government divide

KEY FINDING 3: Close the digital/e-government divide through active measures.

• Government data ↑EMEA

• E-gov ↓potential

↓awareness

↓trust

↓digital divide

Usage

• Need for active measures

Boost online access

Promote e-gov services

“If people don’t use [e-government],

there is not much point in it and it does

not cut costs.”

Helen Margetts, Professor of Society and the

Internet, Oxford University


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• M-gov: MEA (Why?)

↓online access

↑innovative services

• Gov track services

Not always easy

• Govs not yet realizing potential

• Not just “M”

Develop multi-channel service delivery

KEY FINDING 4: Develop multi-channel service delivery

“The government has not taken a step

back to review the environment and

assess the value proposition inherent

in mobile services; the offering of

m-government via text-based

applications that are cheap for people

to use presents enormous potential.” Shaun Pather, Professor

Cape Peninsula University of Technology


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Oracle Recommendations

• e-Government strategy and execution

– Define e-Government strategy and long-term goals

• Most countries have it

– Define execution plan for the e-Government strategy

• Most countries don’t have it

• Avoid gap between e-Gov strategy and procurements driven by short-term

interests

• A strong agency (Ministry) should be in charge of execution of e-

Government strategy

• Implement shared services for government agencies

– HR, Payroll, Procurement, IT Helpdesk


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Oracle Recommendations

• Create citizen awareness

– motivate them to use the services

– make it easy to use and easy to find those

• Focus on most popular services

– Use of Internet for interaction with government:

• Looking for a job (73.3%)

• Declaring income taxes (62.5%)

• Streamline, consolidate and integrate existing systems to reduce maintenance costs

• Check out Oracle Industry Solutions (http://www.oracle.com/us/industries/public-

sector/overview/index.html)


http://www.oracle.com/us/industries/public-sector/overview/index.html



Addressing the e-Gov Challenge: Simply I.T.

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