Additional Unit 3: Leadership and team development
Transcript of Additional Unit 3: Leadership and team development
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Uned Ychwanegol 3: Arweinyddiaeth
a datblygu tm
Additional Unit 3: Leadership and
team development
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Digital ISBN 978 0 7504 7888 5
Hawlfraint y Goron/Crown copyright 2012
WG15036
2
Ysgriennwch eich nodiadau yma:
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Additional Unit 3: Leadership and team development
Write your notes here:
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
Uned Ychwanegol 3: Arweinyddiaeth a datblygu tm
Oriau hyorddi yn gysylltiedig r Uned hon = 3 Awr
Nodaur uned:
Nod yr uned hon yw annog y grwp i edrych yn eirniadol ar ymarer eu timau ac ystyried sut
maer treniadau gwaith hyn yn eu helpu neun eu hatal rhag sicrhau rhagoriaeth wrth gynllunio
goal syn cael ei arwain gan ddenyddwyr gwasanaeth ac syn rhoi pwyslais ar wellhd.
Maer uned hon yn rhoi sylw i bri nodweddion Mesur Iechyd Meddwl (Cymru) 2010 ai eaith
ar ymarer timau mewn iechyd meddwl.
Nid uned datblygu tm yw hon ond yn hytrach maen gosod timau (a thimau syn cael eu
harwain yn eeithiol) yn y seylla orau bosibl i ymateb i oynion Mesur Iechyd Meddwl
(Cymru) 2010.
Pri negeseuon i hwyluswyr:
maegandimauymarferddylanwadmawrosafbwyntcefnogirgwaithoweithreduMesur
Iechyd Meddwl (Cymru) 2010
galltimauymarferddatrysniferofaterionsyncodiynsgilgweithredurMesur
maeangenprosesaudaardimauigefnogideialoggydaguwchreolwyriddatrysmaterion
syn codi yn sgil yr her o weithredur Mesur.
Cyfwyniad
Gan dimau ymarer y maer dylanwad penna wrth weithredu unrhyw ddatblygiad mewn
seydliadau iechyd a goal cymdeithasol. Mae pob ymarerydd bron yn aelod o dm. Mae natury timau hynnyn gallu amrywio; eallai eu bod yn dm agos neun gasgliad o unigolion gwahanol,
sydd serch hynny, yn dm. O ewn y timau hynny, rhaid rhoi peth sylw i oynion arweinyddiaeth.
Beth yw arweinyddiaeth? Beth ywr berthynas rhwng arweinyddiaeth a rheolaeth? Beth yw
swyddogaeth arweinyddiaeth wrth ddatblygu rhagoriaeth mewn cynllunio goal a beth ywr
strwythurau cenogi syn golygu bod modd i greadigrwydd, arloesedd a rhagoriaeth ynnu
mewn timau? Yn yr uned hon ceir adolygiad byr o rai or materion hyn ac maen canolbwyntio
ar yr hyn y gall arweinyddiaeth a datblygiad tm ei gyrannu at gynllunio goal a thriniaeth or
radd aena syn rhoi pwyslais ar wellhd yr unigolyn.
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Additional Unit 3: Leadership and team development
Additional Unit 3: Leadership and team development
Training hours associated with this Unit = 3 hours
Aims o the unit:
The unit aims to encourage participants to critically examine their teams practices and explore
how these working arrangements support or hinder the pursuit o excellence in recovery
orientated service user led care planning. This unit identifes key eatures o the Mental Health
(Wales) Measure 2010 and its impact on team practice in mental health.
This is not a team development unit but one that locates teams (and eectively led teams)
in the prime position to respond to the requirements o the Mental Health (Wales)
Measure 2010.
Key messages or acilitators:
practiceteamsareveryinuentialengineroomsinsupportingtheimplementationoftheMental Health (Wales) Measure 2010
practiceteamscansolvemanyissueswhicharisefromimplementationoftheMeasure
teamsneedgoodprocessestosupportdialoguewithseniormanagersonsolvingissueswhich
arise rom implementation challenges rom the Measure.
Introduction
Practice teams are the engine room o development in health and social care organisations.
Virtually every practitioner is a member o a team. The nature o those teams may vary; they may
be close knit or a more disparate collection o individuals, but a team nonetheless.Within such teams, there is a need or some attention to be paid to leadership requirements.
What is leadership? What is the relationship between leadership and management? What is the
unction o leadership in the development o excellence in care planning and what are the support
structures to enable creativity, innovation and excellence to thrive in teams? This unit provides a
brie review o some o these issues and concentrates on what leadership and team development
can contribute to high quality recovery orientated care planning and treatment.
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
Canlyniadau dysgu
Adnoddau dysgu angenrheidiol:
Siart troi/oer ysgriennu
Taunydd
DVD
Cynllun y wers
Amser
(munudau)Focws
Canlyniadau
dysgu
cysylltiedig
Dull dysgu/
adnoddauCynnwys
20 munud Cywyniad Sleidiau 1 3
40 munudRhan 1:Y Mesur ymateby tm
1,2,3Ymarer 1
Traodaeth grwp
Taen 1
Clipiau DVD
60 munudRhan 2:Pa ath o dmydych chi?
2 a 3Ymarer 2Holiadur tm
Taen 2
40 munud
Rhan 3:Cyyngiadauymateb tm
1,2 a 3 Ymarer 3 Sleidiau 4 5
20 munud CrynhoiCwestiynau aNegeseuon addysgwyd
Ar l cwblhaur uned hon bydd y cyranogwyr yn:
1Adnabod y materion ym Mesur Iechyd Meddwl (Cymru) 2010 syn galw am ymateb tm ac
ymateb arweinwyr
2 Deall dulliau o arwain a newid mewn timau
3 Deall swyddogaethau tm o ran datblygu creadigrwydd mewn cynlluniau goal a thriniaeth
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Additional Unit 3: Leadership and team development
Learning outcomes
Required teaching resources:
Flip chart/pens
LCD projector
DVD player
Lesson plan
Time
(minutes)Focus
Related
learning
outcomes
Teaching method/
resourcesContent
20 mins Introduction Slides 1 3
40 minsSection 1:The Measure theteam response
1,2,3Exercise 1
Group discussion
Handout 1
DVD clips
60 minsSection 2:What kind o teamare you?
2 & 3Exercise 2Team questionnaire
Handout 2
40 minsSection 3:The limits o ateam response
1,2 & 3 Exercise 3 Slides 4 5
20 mins Conclusions
Questions &
take homemessages
On completion o this unit the participants will be able to:
1identiy the issues in the Mental Health (Wales) Measure 2010 that require a team and
leadership response
2 Understand approaches to leadership and change in teams
3 Understand team unctions in developing creativity in care and treatment planning
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DVD
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
Cynllun gwers manwl
Gweithio trwyr uned
Sleid 1: Gallech ddangos y sleid PowerPoint cynta wrth i bawb gyrraedd.
Yn dibynnu ar y seylla, gallech anteisio ar y cye i gywyno eich hun ar cyranogwyr iw gilydd.
Peidiwch threulio gormod o amser yn gwneud hyn.
Cyfwyniad ir uned
Sleidiau 2 a 3: Cywynwch nodau a chanlyniadaur uned. Dylid dangos y rhain au traod
yn yr.
Rhan 1: (40 munud)
Narati rhagarweiniol
Rl timau ymarer/clinigol mewn datblygu a chynnal rhagoriaeth wrth gynllunio goal.
Mae gwasanaethaun gorod wynebu penderyniadau ynglyn ag ail-gynllunio gwasanaethau mewn
ordd radical, yn seiliedig ar nier o oynion syn gwrthdaro ac yn cyd-ynd i gilydd, megis y
galw gan gleifon au hanghenion; cyyngiadau seydliadol ac ariannol a materion recriwtio a
chadw gweithlu, i enwi rhain unig.Mae sylw cynyddol yn cael ei roi ir rl y gall gwaith tm eeithiol ei chwarae er mwyn ymateb
yn ddiogel, yn greadigol ac yn adeiladol ir goynion hyn ar wasanaeth. Mae gwaith tm yn gallu
chwarae rl bwysig mewn datblygu a helpu ymarerwyr unigol i ddeall y newidiadau mewn
ymarer a theimlon ddiogel o ran yr ymateb sydd ei angen. Heyd, mae gwaith tm o ansawdd
uchel yn gysylltiedig gwell canlyniadau i gleifon1.
Clip DVD:
Clip o arweinydd tm yn traod sut mae modd gwella gwasanaethau trwy well
arweinyddiaeth.Mae gwaith tm eeithiol yn goyn am gryn sylw ac ymrwymiad emosiynol ir gwaith2. Mae gwaith
tm cadarnhaol a chreadigol yn goyn am sicrhau:
Sgiliaucyfathrebueffeithiolaphwrpasol
Eglurorolauafniau
Bodfniaurtmarsefydliadyngydnaws
Cefnogaethganreolwyr
Rhannunodauacideolega
Phwercyfartal.
O ganlyniad, pan roddir sylw i dimau ar modd y maen nhwn gweithio, dywedir bod ganddynt
ddylanwad mawr ar ddiwylliant y seydliad ac ar newid3.
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Additional Unit 3: Leadership and team development
Detailed lesson plan
Orientation
Slide 1: You might like to have the frst PowerPoint slide showing whenparticipants arrive.
Depending on the situation, you might like to introduce yoursel and participants to each other.
This should be kept airly brie.
Introduction to the unit
Slides 2 & 3: Introduce the aims and outcomes or the unit. These should be shown and
briey discussed.
Section 1: (40 mins)
Introductory narrative
The role o practice/clinical teams in developing and sustaining excellence in care planning.
Services are aced with making decisions about radical service re-design, based on a range o
competing and complementary demands such as patient demand and need; organisational and
fnancial constraints and workorce recruitment and retention issues, to name but a ew.
Increasingly attention is drawn to the role that eective team working can play in responding saely,
creatively and productively to these service demands. Team working can play an important role in
developing and supporting individual practitioners understand the changes and eel sae in their
required response. In addition to this, high quality team working is associated with better patient
outcomes1.
DVD Clip:
A clip o a team leader talking about how services can be improved through better
leadership.
Achieving eective team working requires considerable attention and emotional investment in the
work2. Positive and creative team working is associated with:
Effectiveandpurposefulcommunicationskills;
Clarityofrolesandboundaries
Compatibleteamandorganisationalboundaries
Managementsupport
Sharedideologiesandgoalsand
Powerequality.
Consequently, when attention is paid to teams and how they work, they are noted as being
powerul engine rooms o organisational culture and change3.
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
Nodyn ir hwylusydd: Yn l Mesur Iechyd Meddwl (Cymru) 2010 a deddwriaeth gysylltiedig maen
orodol gwneud rhai newidiadau sylweddol yn y ordd y cai rhai gwasanaethau eu darparu. Yn
ddi-os, bydd nier o ymarerwyr yn addasun hawdd ac yn gyym i ddyletswyddau newydd wrth
ymarer, tra bydd eraill yn teimlo ei od yn her. Mae newid diwylliannol mewn gwasanaethau
iechyd meddwl eilaidd yn ystyriaeth sylaenol yn y Mesur, y Rheoliadau ar Cd Ymarer. Felly
bydd gan dimau ymarer rl bwysig iw chwarae i ymateb ir galw hwn am newid.
Mesur Iechyd Meddwl (Cymru) 2010: Ymateb y tm
Mae Mesur Iechyd Meddwl (Cymru) 2010 yn ddarn pwysig o ddeddwriaeth sydd chenogaeth
eang iddo. Bydd rl timau ymarer o ran ymateb yn bwrpasol i oynion y Mesur yn actor
hollbwysig er mwyn ei weithredun llwyddiannus.
Bwriad yr ymarer canlynol yw annog timau i ddechrau traod sut y gallan nhw ymateb el uned i
elennau or Mesur.
Ymarer 1:
Denyddiwch daen 1 a chywynwch y gweithgaredd: ceir rhestr o rai o bri elennau
Mesur Iechyd Meddwl (Cymru) 2010 a goynnir ir cyranogwyr ystyried ymateb eu tm.
Yna dylid eu hannog i ysgriennu pa dystiolaeth sydd ganddynt i ddangos eu bod yn
cyawnir Mesur
Dylid annog y grwp cyan i roi adborth ar eu syniadau am oynion y Mesur a sut bydden
nhwn ymateb.
Nodiadau ir hwylusydd: Bwriad yr ymarer yw helpur grwp i sylwi ar unrhyw wahaniaeth rhwng eu
hymateb personol hwy i Fesur Iechyd Meddwl (Cymru) 2010 ac ymateb eu cydweithwyr. Maen
bwysig codi a thraod unrhyw wahaniaeth a cheisio cael ateb.
Heyd bwriad yr ymarer yw herior cyranogwyr i ymateb ir alwad am wella gwasanaethau. Waeth
pa mor dda y mae cyranogwyr yn teimlo y gallan nhw ymateb i Fesur Iechyd Meddwl (Cymru)
2010, mae lle i wella bob amser.
Yn ola, ceisiwch annog y cyranogwyr i adolygur camau y maen nhwn bwriadu eu cymryd i gael
tystiolaeth o welliannau yn eu tm. Faint o gyrioldeb y maen nhwn bersonol yn ei gymryd am
ddarparu tystiolaeth neu wella gwaith y tm? Mae model arweinyddiaeth wasgaredig yn odel
syn annog pawb i ysgwyddo peth cyrioldeb am wella. Goynnwch ir cyranogwyr edwl am y
pwynt hwn: ym mha yrdd y maen nhwn cynnig arweinyddiaeth bersonol?
Clip DVD:
Denyddiwch glip fdeo o arweinydd/aelod tm yn traod heriau a chyeoedd Mesur Iechyd
Meddwl (Cymru) 2010.
DVD
1Leonard, M., Graham, S. & Bonacum, D. (2004) The Human Factor: the critical importance o eective teamwork
and communication in providing sae care. Quality, Saety in Healthcare Cyrol 13 tud 85-90.
2Miller, C., Freeman, M. & Ross, N. (2001) Inter-proessional Practice in Health and Social Care; challenging the
shared learning agenda. Arnold Publishing London.3Anderson, N. & West, M. (1996) Measuring climate or work group innovation; development and validation o the
team climate inventory. Journal o Organisational Behaviour. Cyrol 19 tud 235-258.
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Additional Unit 3: Leadership and team development
Notes or acilitator: The Mental Health (Wales) Measure 2010 and associated legislation
requires some signifcant changes in the way some services are delivered. No doubt a number
o practitioners will adjust easily and speedily to new practice duties, while some others may
fnd it challenging. The issue o culture change in secondary mental health services is an
undercurrent in the Measure, Regulations and Code o Practice. Thereore practice teams will
have a signifcant role in responding to this call or change.
The Mental Health (Wales) Measure 2010: The team response
The Mental Health (Wales) Measure 2010 represents a signifcant piece o legislation which has
widespread support. The role o practice teams in responding purposeully to the requirements
o the Measure will be a critical actor in its successul implementation.
The ollowing exercise is designed to start a debate in teams on how they can respond as a unit
to the elements o the Measure.
Exercise 1:
Use Handout 1 and introduce the activity: team members are provided with a list o some
o the key elements o the Mental Health (Wales) Measure 2010. They are asked
to consider their team responses and then encouraged to write their method o
evidencing achievement o the Measure.
Feedback as a large group on their reections on the requirements o the Measure and
how they might respond.
Notes or acilitator: The exercise is designed to help participants unearth any dierencebetween their personal response to the Mental Health (Wales) Measure 2010 and that o their
colleagues. Any dierence is important to raise and seek a resolution.
Additionally the exercise is designed to challenge participants to respond to the call or greater
improvement in services. No matter how well a participant eels that they can respond to the
Mental Health (Wales) Measure 2010, there is always room or improvement.
Lastly, encourage the participants to review their proposed actions or evidence o improvement
in their team. How much responsibility are they personally taking or providing evidence or
improving the work o the team? A dispersed leadership model is one in which all people are
encouraged to take some responsibility and ourish. Ask the participants to reect on this
point: in what way do they oer personal leadership?
DVD Clip:
Use a DVD clip o a team leader/team member talking about the challenges and
opportunities o the Mental Health (Wales) Measure 2010.
1Leonard, M., Graham, S. & Bonacum, D. (2004) The Human Factor: the critical importance o eective teamwork
and communication in providing sae care. Quality, Saety in Healthcare Vol. 13 pp 85-90.
2Miller, C., Freeman, M. & Ross, N. (2001) Inter-proessional Practice in Health and Social Care; challenging the
shared learning agenda. Arnold Publishing London.3Anderson, N. & West, M. (1996) Measuring climate or work group innovation; development and validation o the
team climate inventory. Journal o Organisational Behaviour. Vol. 19 pp 235-258.
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
Rhan 2: (60 munud)
Ble ydym ni el tm? / Ble ydw i el arweinydd?
Maer rhan hon yn annog y cyranogwyr i edrych ar eu dull o weithio el tm a/neu el arweinwyr
tm. Maer rhan hon yn seiliedig ar y gred bod timau a seydliadaun ddynamig ac y byddai gorodiunrhyw dren arnynt o bosibl yn anodd.
Gellir ei ddangos el haaliad syml:
(A) [datblygur polisi] + (B) [cyfeur polisi] = (C) [gweithredur polisi]
Mae hyn yn cyeu darlun rhy syml a chamarweiniol or modd y mae timau a phobl mewn timaun
gweithredu mewn seydliadau mawr a chymhleth. Dull arall yw annog modelau o arweinyddiaeth
wasgaredig ac annog creadigrwydd ac arloesedd mewn timau er mwyn datblygu a chyawni
goynion polisi. Bydd y rhan hon yn rhoi cye i aelodau tm a/neu arweinwyr tm edrych ar eu dull o
gynllunio goal a thriniaeth ar Mesur. Gallech rannu Tafen 2 yma.
Ymarer 2: Datganiadau or Mesur
Tafen 2: Holiadur tm
Os ywr grwp yn aelodau or un tm, maen bosibl iddynt gwblhaur rhestr wirio ar gyer timau gydai
gilydd (Tafen 2). Rhowch 10 munud iddynt gwblhaur holiadur.
Ceisiwch annog y cyranogwyr i od yn onest a chenogol yn eu hatebion.
Ar l iddynt eu cwblhau, goynnwch iddynt adolygu ar eu hatebion a goynnwch iddynt a oes unrhyw
gynlluniau gweithredu y bydden nhwn gallu eu gwneud i wella eeithiolrwydd y tm neu eu dull
personol o arwain.
Pwrpas yr ymarer yw annog pobl i eddwl a gweithredu o ran:
anelun uwch i sicrhau ansawdd yng ngwaith timau
annog penderyniadau am saonau normadol cadw conodion, gwerthoedd ac ymddygiad
diwylliant y tm
Nodiadau ir hwylusydd: Maer holiadur yn ordd o annog y cyranogwyr i ameddwl ymarer y tm
ar arweinydd tm yn eu gwaith. Yn yr holiadur nid oes atebion cywir neu anghywir i unrhyw un or
eitemau. Gallwch roir atebion ar y grid (11x16) ar gyer yr holiadur tm. Mae denyddior gridiau i
ddangos ymatebion yn gallu helpu i greu traodaeth ar yr eitemau. Os oes tystiolaeth o wahaniaeth
barn sylweddol, gallwch ddenyddio hyn i geisio cael ateb er mwyn anelu at cysondeb a saon wrth
ymateb ir eitem dan sylw.
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Additional Unit 3: Leadership and team development
Section 2: (60 minutes)
Where are we as a team? / Where am I as a leader?
This section encourages the participant to explore their approach to team working and/or
leadership o teams. This section is based on the belie that teams and organisations aresignifcantly dynamic and that imposing order upon them maybe raught with difculty.
A simple equation o:
(A) [policy is developed] + (B) [policy is communicated] = (C) [policy is implemented]
This represents a simplistic and erroneous understanding o how teams and people in teams
operate in large complex organisations. An alternative approach is to encourage distributed
leadership models and encourage creativity and innovation in teams in developing and meeting
the policy requirements. This section will provide an opportunity or team members and/or team
leaders to examine their approach to care and treatment planning and the Measure. At this point
you may wish to distribute Handout 2.
Exercise 2: Statements rom the Measure
Handout 2: Team questionnaire (TQ)
I participants are members o the same team, they may join together to complete the team
checklist (Handout 2). Provide participants with 10 minutes to complete the questionnaire.
Encourageparticipantstobehonestandsupportiveintheiranswers.
Following completion, seek their reections on their answers and ask i there are any action plans
they can make to improve the eectiveness o the team or their personal approach to leadership.
The purpose o the exercise is to encourage thought and action on:
aiming higher or quality in the work o teams
encouraging decisions about normative standards o record keeping, values and behavior
the culture o the team
Notes or acilitator: The questionnaire is an approach to encourage reection on the work
practices o the team and team leader. Within the questionnaire there is no right or wrong answer
to any o the items. You can put the answers on a grid (11x16) or the team questionnaire.
Using the grids to plot responses can be helpul in drawing out discussion on the items. Where
there is evidence o signifcant dierence o opinion, you can use this to seek a resolution to
support consistency and standards o response around the disputed item.
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Rhan 3: (40 munud)
Cyyngiadau ymateb tm
Maer rhan hon yn gye i adolygu gwaith yr uned hon hyd yma ac ystyried y cysylltiad ag Uned
Ychwanegol 4 Cydlynu a chynllunio goal: cyrioldebau seydliadol. Maen anorod bodcyyngiadau o ran beth all tm unigol ei gyawni ac elly maen briodol cyeirio materion i
uwch reolwyr.
Felly maer rhan hon yn ystyried sut y gallai timau wneud hyn mewn ordd syn annog ymateb
(cadarnhaol?).
Ymarer 3: Adolygu ein gallu i ymateb
Rhan 1:Goynnwch ir cyranogwyr nodi eitem or Mesur/Rheoliadau/Cod Ymarer a allai od yn her iw
gyawni. Yna goynnir ir cyranogwyr adolygur mater mewn grwpiau ac ymateb ir cwestiynau
canlynol (gweler sleid 4).
Sleid 4: Dadansoddi ateb y tm
1. Beth sydd gennym yn ein tm ydd yn helpu i ymateb ir mater hwn?
2. Beth yddem nin gallu ei wneud el tm i ymateb ir mater hwn?
3. Beth yddai angen i ni ei wneud er mwyn gwybod a ydym wedi ymateb yn eeithiol ai peidio?
4. Sut yddem nin gallu gwneud pethaun well i ddenyddwyr gwasanaeth a goalwyr o
sabwynt y mater hwn?
Pwrpas yr ymarer hwn yw annog aelodaur tm i eddwl am yr holl bosibiliadau o ran gweithredu
cyn ystyried cyeirio mater ynglyn gweithredur Mesur i uwch reolwyr. Pan maen nhwn sicr eu bod
wedi gwneud popeth o ewn eu gallu, ewch i ran 2.
Rhan 2:
Maer rhan hon yn canolbwyntio ar y broses o adrodd i uwch reolwyr. Maen ymgais i nodi areriondenyddiol ydd yn hwyluso ymateb gan uwch reolwyr. Goynnir ir grwp (grwpiau) ysgriennur
canlynol ar siart troi (gweler sleid 5).
Sleid 5: Cyeirio materion i sylw uwch reolwyr
a) Rydym yn bryderus bod...............
b) Rydym wedi ceisio............................ i ymateb ir mater hwn
c) Ar sail ein casgliadau, credwn mair ateb ir mater hwn yw .........................
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
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Section 3: (40 minutes)
The limits o a team response
This section is an opportunity to review the work o this unit so ar and consider the link to
Additional Unit 4 Care coordination & planning: organisational responsibilities. There are alwaysgoing to be limits to what individual team can achieve and thereore it is appropriate to escalate
issues upwards.
This section thereore, looks at how teams may do this in a manner which encourages a
(positive?) response.
Exercise 3: Reviewing our abilities to respond
Part 1:Ask to participants to identiy an item rom the Measure/Regulations/Code o Practice which may
prove challenging to achieve. The participants are then asked in groups to review the issue and
respond to the ollowing questions (see slide 4).
Slide 4: Team solution analysis
1. What have we got in our team which will help respond to this issue?
2. What could we do as a team to respond to this issue?3. What would we have to do to know i we have responded eectively?
4. How could we make things better or service users and carers around this issue?
The purpose o this exercise is to encourage team members to exhaust their possibilities or
action beore they consider passing on an issue about implementation o the Measure to senior
managers. When they are certain they have done all they reasonably can, go to part 2.
Part 2:
This part is ocused on the process o reporting upwards. It is an attempt to identiy helpul
practices which will acilitate a response rom senior managers. The group(s) is/are asked to writeon ip chart the ollowing (see slide 5).
Slide 5:Escalatingissuesupwards
a) We are concerned that...............
b) We have tried............................ to respond to this issue
c) Based on our fndings, we believe the solution to this issue is............................
15
Additional Unit 3: Leadership and team development
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
Yna goynnir ir cyranogwyr ystyried cynllun ar gyer cyeirior mater hwn i uwch reolwyr. Goynnwch
ir cyranogwyr ystyried y canlynol:
1. At bwy yddech chin cyeirior cais hwn?
2. Mewn aint o amser yddech chin disgwyl ymateb?
3. Sut yddech chin monitro cynnydd ar y mater hwn?
Nodiadau ir hwylusydd: Gwnewch yn siwr bod copau or Cd Ymarer ar Rheoliadau ar gael ir
cyranogwyr eu hadolygu. Fel hwylusydd, rhagdybir y bydd gennych wybodaeth dda o gynnwys y
ddeddwriaeth, el bod modd i chi helpur cyranogwyr i nodi rhai materion cyredol.
Cwestiynau Beth ydych chin mynd iw wneud yn wahanol nawr?
Mae hon yn rhan bwysig or uned ac ni ddylid ei hosgoi. Bwriad yr unedau dysgu yw herio pobl iymrwymo i newid a gwella eu gwaith ar gyer cynllunio goal a thriniaeth a goynion eraill Mesur
Iechyd Meddwl (Cymru) 2010. Felly mae rhan or ymrwymiad hwn yn gydnabyddiaeth gyhoeddus or
hyn maen nhw wedi ei ddysgu, a pha gamau y gallan nhw eu cymryd yn syth i newid eu hymarer er
gwell. Goynnwch ir grwp am o leia un pwynt dysgu pwysig a beth maen nhwn bwriadu ei newid o
ganlyniad iddo.
Negeseuon a ddysgwyd
gwaithtmywrdylanwadpennafargreunewidmewnsefydliadauermwyncefnogiMesur
Iechyd Meddwl (Cymru) 2010
ymaetimaungallusicrhauarloeseddachreadigrwyddosydynnhwncaeleucefnogi
maeganarweinwyrtimaurlbwysigihelpuisbardunorarloeseddhwn
gallaigoruchwylioymarferfodynddulldefnyddiolwrthgynlluniogofalsynrhoipwyslaisar
wellhd yr unigolyn mewn cynlluniau goal a thriniaeth.
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Additional Unit 3: Leadership and team development
Participants are then asked to consider a plan or escalating this issue. Ask participants to
consider the ollowing:
1. To whom would you pass this request?
2. In what timescale would you expect a response?
3. How would you monitor progress on this issue?
Notes or acilitator: Have copies o the Code o Practice and Regulations available or participants
to review. As a acilitator, it is understood that you will have a good knowledge o the content o
the legislation, so you may be able to help participants identiy some current issues.
Questions What are you going to do dierently now?
This is an important part o the unit and should not be avoided. The learning units are designed to
challenge people to make a commitment to change and improve their work or care and treatment
planning and other requirements o the Mental Health (Wales) Measure 2010. Thereore part
o this commitment is a public acknowledgement o what they think they have learned and what
immediate steps they can take to positively alter their practice. Ask the participants or at least
one signifcant learning point and what they plan to alter as a result.
Take home messages
teamworkingistheengineroomofchangeinorganisationstosupporttheMentalHealth
(Wales) Measure 2010
teamshavethescopetogenerateinnovationandcreativityifsosupported
leadersinteamshaveasignicantroleinhelpingunlockthisinnovation
practicesupervisionmaybeausefultoolindeliveringrecoveryorientatedcareplanningincare
and treatment planning.
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
Tafen 1: Mesur Iechyd Meddwl (Cymru) 2010: ymateb y tm
ElenYmateb eich tm
hyd yma
Beth ywr canlyniad a ddymunir a sut
yddech yn dangos tystiolaeth ohono?
Cynnwys denyddwyr gwasanaeth:
bod yn rhan or broses o
gynllunio, datblygu a darparu
goal a thriniaeth i ddenyddwyr
gwasanaeth ir graddau llawna
posibl.
Cyathrebu clir:
Bod cyathrebu clir o ran iaitha diwylliant, gan od hyn yn
hanodol i sicrhau bod denyddwyr
gwasanaeth a goalwyr yn cael eu
cynnwys yn llawn ac o ddiri.
Cyathrebu clir:
Yng Nghymru mae cyathrebu
clir mewn perthynas chynnwys
denyddwyr gwasanaeth yn golyguy dylai gwasanaethau dwyieithog
(Cymraeg/Saesneg) od ar gael.
Cynlluniau goal a thriniaeth:
Dylair rhain od yn gynhwysawr,
yn holistaidd ac yn canolbwyntio
ar yr unigolyn.
Cynlluniau goal a thriniaeth:
Maer rhain yn gymesur ag angen
a risg.
Cynlluniau goal a thriniaeth:
Maer rhain yn integredig a
chydlynol.
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Additional Unit 3: Leadership and team development
Handout 1: The Mental Health (Wales) Measure 2010: the team response
ElementYour team
response to date
What is your desired outcome and
how would you evidence it?
Service user involvement:
involved in the planning and
development and delivery o the
service users care and treatment
to the ullest extent possible.
Clear communication:
There is clear communication interms o language and culture,
as this is essential to ensure
service users and carers are truly
and ully involved.
Clear communication:
In Wales clear communication
or involvement means bilingual
(Welsh/English)servicesshouldbe available.
Care and treatment plans:
These are comprehensive,
holistic and person ocused.
Care and treatment plans:
These are proportionate to need
and risk.
Care and treatment plans:
These are integrated and
coordinated.
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
Tafen 2: Datganiadau o Restr Wirior Mesur. *
Cyarwyddiadau: Cwblhewch y rhestr wirio hon naill ain unigol neu mewn grwpiau o aelodau tm.
Darllenwch bob datganiad a rhowch sgr i berormiad eich tm yn gyredinol (nid el unigolyn).Gallwch roi sgr ich tm ar radda o 1-10. 10 ywr sgr ucha ac maen dangos rhagoriaeth mewn
ymarer. Rhowch sylw arbennig ir testun sydd mewn print embolden trwm yn y cwestiynau.
Nid ydym yn gwneud
hyn yn dda iawn,
byddem yn gallu
gwella llawer
Rydym yn
gwneud hyn yn
dda iawn
1Maer cynlluniau goal yn seiliedig ar
gred ac ymarer syn hybu wellhd.1 2 3 4 5 6 7 8 9 10
2
Fel cydlynwyr goal, mae gennym
ynediad at, ac rydym yn derbyn
goruchwyliaeth glinigol/ymarer el
mater o dren.
1 2 3 4 5 6 7 8 9 10
3Mae gennym ynediad at hyorddiant
parhaus a denyddiol ar gyer ein rl.1 2 3 4 5 6 7 8 9 10
4
Mae ein holl gynlluniau goal yncynnwys gwybodaeth am sgiliau,
cryderau a dyheadau denyddwyr
gwasanaeth.
1 2 3 4 5 6 7 8 9 10
5
Fel cydlynwyr goal, rydym yn cael
goruchwyliaeth reolaidd o ran llwyth
achos.
1 2 3 4 5 6 7 8 9 10
6
Rydym yn gweithion agos gyda phob
goalwr gan eu bod yn rhan bwysig
or pecyn cynllun goal.
1 2 3 4 5 6 7 8 9 10
7
Rydym bob amser yn sicrhau ein
bod yn gwybod pa iaith sydd orau
gan y denyddiwr gwasanaeth ei
ddenyddio wrth gydweithio.
1 2 3 4 5 6 7 8 9 10
8Fel cydlynwyr goal rydym wedi cael
ein hyorddin briodol ar gyer y rl.1 2 3 4 5 6 7 8 9 10
9
Rydym yn gweithion agos gydag
asiantaethau partner ac yn eu
cynnwys yn llawn wrth adolygu
cynlluniau goal.
1 2 3 4 5 6 7 8 9 10
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Additional Unit 3: Leadership and team development
Handout 2: Statements rom the Measure Checklist.*
Instructions: Complete this checklist either individually or in groups o team members.
Read each statement and rate the perormance o your team as a whole (not isolated individuals).Score your team on the 1 10 scale with 10 representing the highest score and a demonstration
o excellence in practice. Pay particular attention to the Bold text in the questions.
We dont do this
very well, we could
improve greatly
We do this
very well
1
Care plans are based on a belie
and practice which promotes
recovery.
1 2 3 4 5 6 7 8 9 10
2
As care coordinators, we routinely
have access to, and receive clinical/
practice supervision.
1 2 3 4 5 6 7 8 9 10
3We have access to on-going and
helpul training or our role.
1 2 3 4 5 6 7 8 9 10
4
All our care plans include
inormation about service users
skills, strengths and aspirations.
1 2 3 4 5 6 7 8 9 10
5As care coordinators, we regularly
receive caseload supervision.1 2 3 4 5 6 7 8 9 10
6
We work closely with all carers as
they are an important part o the
care plan package.
1 2 3 4 5 6 7 8 9 10
7
We make a point oalways clariyingthe language a person eels most
comortable using when working
together.
1 2 3 4 5 6 7 8 9 10
8As care coordinators we are
appropriatelytrained or the role.1 2 3 4 5 6 7 8 9 10
9
We work closely with other partner
agencies and ully involve them in
care plan reviews.
1 2 3 4 5 6 7 8 9 10
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
Nid ydym yn gwneud
hyn yn dda iawn,
byddem yn gallu
gwella llawer
Rydym yn
gwneud hyn yn
dda iawn
10
Mae pob cynllun goal yn
seiliedig ar ganlyniadau/nodau y
cytunwyd arnynt gydar denyddiwr
gwasanaeth.
1 2 3 4 5 6 7 8 9 10
11
Fel tm rydym yn casglu data am
anghenion na ddiwallwyd el mater
o dren ac yn ei gyeirio i sylw ein
rheolwyr.
1 2 3 4 5 6 7 8 9 10
12
Mae cynlluniau goal bob amser yn
adlewyrchu ystod eang o anghenion
iechyd a chymdeithasol a chryderau
pobl.
1 2 3 4 5 6 7 8 9 10
13
Fel tm rydym yn parchu anghenion
diwylliannol ein denyddwyr
gwasanaeth ac yn cydnabod bod lle
arbennig ir iaith Gymraeg yn hyn.
1 2 3 4 5 6 7 8 9 10
14
Rydym bob amser yn darparu copau
or cynllun goal i ddenyddwyr
gwasanaeth.
1 2 3 4 5 6 7 8 9 10
15
Mae pob denyddiwr gwasanaeth yn
derbyn copi o lythyr dod ac achos
i ben.
1 2 3 4 5 6 7 8 9 10
16
Mae denyddwyr gwasanaeth a
goalwyr yn bartneriaid pwysig yn ein
dull o gynllunio a darparu goal.
1 2 3 4 5 6 7 8 9 10
* Maer radda hon yn seiliedig ar syniad yn Siar ter Iechyd Meddwl Oedolion Caerdydd a Bro Morgannwg. Rydymyn ddiolchgar i Dave Semmens, Simon Mudie, Gwyneth Statham au cydweithwyr am roi eu caniatd i ni addasu eu
gwaith.
Nodwch nad oes unrhyw nodweddion seicometrig yn gysylltiedig r graddeydd hyn, eu hunig wriad yw annog
traodaeth rhwng y cyranogwyr.
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Additional Unit 3: Leadership and team development
We dont do this
very well, we could
improve greatly
We do this
very well
10
All care plans are based on agreed
outcomes/goals with the service
user.
1 2 3 4 5 6 7 8 9 10
11
As a team we routinely collect unmet
needs data and pass it on to our
managers.
1 2 3 4 5 6 7 8 9 10
12
Care plans always reect the wide
range o health and social needs
and strengths o people.
1 2 3 4 5 6 7 8 9 10
13
As a team we respond to the cultural
needs o our service users and
recognize a special place o the
Welsh language in this.
1 2 3 4 5 6 7 8 9 10
14We always provide copies o the care
plan or service users.1 2 3 4 5 6 7 8 9 10
15All service users receive a copy o a
discharge letter.
1 2 3 4 5 6 7 8 9 10
16
Service users and carers are
important partners in our approach
to care planning and delivery.
1 2 3 4 5 6 7 8 9 10
* This scale was based on an idea contained in the Cardi & Vale o Glamorgan Charter or Adult Mental Health.We are grateul to Dave Semmens, Simon Mudie, Gwyneth Statham and their colleagues or providing us with
permission to adapt their work.
Please note there are no psychometric properties associated with these scales, they are intended solely to generate
discussion with participants.
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Uned ychwanegol 3: Arweinyddiaeth a datblygu tm
Tafen 2: Datganiadau o restr wirior Mesur grid ymatebion
Handout 2: Statements rom the Measure checklist response grid
109
8
7
6
5
4
3
2
1
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Cwestiynau/Question
Ymatebion/R
esponses
Rhowch x i ddangos eich sgr wrth ymateb i bob cwestiwn. Ar l cwblhaur grid dylech od
16 o arciau x ar draws y grid. Cysylltwch bob x trwy dynnu llinell syth rhyngddynt.
Nodwch lle mae sgr uchel (8+), lle mae sgr canolig (4-7) a lle mae sgr isel (1-3). Ar l
cwblhau hyn denyddiwch y gridiau isod i edrych yn anylach ar eich sgoriau.
For each question put an x in the corresponding response score. On completion o the grid
you should have 16 x marks across the grid. Join each x with a straight line
between them.
Make a note o where you have scored high (8+) where you have mid range scores 4-7
and where you have scored low (1-3). On completion use the grids below to look more
deeply at your scores.
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Maer gridiau canlynol yn cynnwys gwybodaeth am yr is-raddeydd o ewn rhestr wirior 16
eitem a gaodd eu sgorio gennych. Mae rhiaur cwestiynau yn y rhes isa ac maer sgoriau ar
yr ochr chwith. Trosglwyddwch eich sgr ar gyer pob eitem ar y gridiau is-radda.
The ollowing grids contain inormation on the subscales within the 16 item checklist you
have completed. The question numbers are contained on the bottom row and the scores are
on the let hand side. Transer your score or each item into the subscale grids.
Tafen 2: Datganiadau o restr wirior Mesur grid is-radda
Handout 2: Statements rom the Measure checklist subscale grids
10
9
8
7
6
5
4
3
2
1
4 7 9 10 14 15 16
10
9
8
7
6
5
4
3
2
1
1 3 6 11 12
10
9
8
7
6
5
4
3
2
1
2 3 5 8
Is-radda: Cynnwys Is-radda: Holistaidd Is-radda: Cenogi
Subscale: Involvement Subscale: Holistic Subscale: Support