ADDING VALUE TO EVERYBUSINESS JOURNEY

TODAY’S JOURNEYPartnership Update

Survey Results

Increasing Hertz Share

Partnership Update

Increased Financial Support for CBTG 10.6% Q1 2011Hertz “Coupons” listed on CBTG WebsiteQuarterly Newsletter and Special Offers distributed to GroupHertz Reps assigned to CBTG agencies receiving regular updates from

meParticipation in 2 quarterly meetings in 2011“One-off” Assistance being provided as requestedAll 2011 financial contract deliverables have been met

Survey Results

May 2011 Meeting I asked you to tell me 3 things Hertz could do better to grow our business with your company - 4 responses received with the following suggestions:1.Work with us on Blackout Dates for clients – Hertz Reps can and will work Hertz Reps can and will work with you to customize Blackout Dates to meet the needs of your clientswith you to customize Blackout Dates to meet the needs of your clients2.Rate Match – For one-off leisure rate matches, send screen shot to your For one-off leisure rate matches, send screen shot to your Hertz Rep. For contract rate matches, Hertz currently aggressive in Hertz Rep. For contract rate matches, Hertz currently aggressive in approach to account acquisitionapproach to account acquisition3.Better Agent Incentives – Current program is being reviewed by Hertz Current program is being reviewed by Hertz Senior VP Global Sales for improvementSenior VP Global Sales for improvement4.Ability to help a client with a “res in progress” without the contract # (Avis can access by company #) – Suggestion sent to Global IT for reviewSuggestion sent to Global IT for review5.Is President’s Circle still in existence and if so what is criteria for membership? – Yes – details included later onYes – details included later on6.Need lower one-way rates – one-way pricing now available for BAP (base + one-way pricing now available for BAP (base + $.38/mile). For larger accounts, work with Hertz rep to incorporate flat one-$.38/mile). For larger accounts, work with Hertz rep to incorporate flat one-way pricing as needed by clientway pricing as needed by client7.Would like to see rep in our office more – Rep notified about commentRep notified about comment8.Want “Savings Emails” we could directly to clients – Special offers being sent Special offers being sent as PDFs to groupas PDFs to group

How Can You Increase Hertz Share?

1. Use the CBTG CDP #

2. New Hertz BAP Program

3. Promote New Hertz Improvements

4. Tools You Can Use

5. Items Included Today

Everybody Wins When You Book Hertz!

Use the CBTG CDP # 317491CDP # 317491 and get Preferred Rates & Preferred Commissions. Your clients receive discounted rates and You earn 10% commissions on Weekly & Weekend Rentals.

Now, the Hertz Business Account Program has even more benefits:

• Lower Daily Rates• Lower Weekly Rates• Lower Monthly Rates• Lower Rates on specialty vehicles such as SUVs and Minivans• Lower Rates at Neighborhood Locations• One-Way Rates now available• Rentals now available for age 20+

As a reminder, program benefits are:

Benefits for your Clients•Up to 20% Off Hertz Business Travel Rates•Free Rental Days

• Earn 1 credit for every qualified rental day• 15 rental credits earn a Free Rental Day

Certificate•Customized Billing Options•Employees can earn their own free days

through Hertz #1 Awards®

•Complimentary membership in Hertz #1 Club Gold®

Benefits for your Agency•10% Commission

• 5% commission on all bookings made with the Hertz Business Account CDP#

• 5% Agency Referral Bonus*•$50 Hertz Rental Certificate when newly

enrolled account completes their first rental• Better BAP Override Scale• Quarterly Market Share Bonus

Benefits for your Front-Line Agents•Free Rental Day Certificate for every new

account enrolled•10 Agent Gold Rewards® Points on qualifying

rentals of 3 days or longer

NEW

BAP Fixed Pricing You Can Sell

9

Hertz Improvements in 2011

From Hertz:John Smith, Welcome to Newark. Hertz is at Airtrain station P3. Your Chevrolet Impala is in slot 107. Upgrades are available.

No More Lines Mobile Gold Board

Avoid the lines at the counter. Quickly sign up online and act like a VIP

As soon as you land, we will message you your car, the location and all our great upgrade offers

eReturn

Gold Choice

You have the choice: Instant switch & upgrade for Gold customers

Your fastest experience yet! Drop the keys and go. We’ll do the rest and send you an eReceipt

Video Kiosks

Improving speed on-airport and creating 24/7 off-airport access

1. Book asa Gold Customer

Hertz Gold Choice

4. Just hop in, drive to the exit gate and we’ll have you on your way

2. Your car is prepared and waiting – as booked or better

3. Or if you want something different, just go to the Gold Choice area and pick from any of the mid- or full-size cars available at no extra cost

HERTZ GOLD PLUS REWARDS

‘Hertz #1 Awards is the best travel rewards program,no one has ever heard of.”

Rewards are Earned FASTFAST

Points Don’t ExpireDon’t Expire

We have Rewards with No BlackoutsNo Blackouts

Free to JoinFree to Join

Free to EarnFree to Earn

Exchange Points for Airline MilesAirline Miles

Earn and Redeem in International DestinationsInternational Destinations

Rewards are VariedVaried and FlexibleFlexible

Plus stands for improved, enhanced, improved, enhanced, increased valueincreased value…. This is just the beginning!!!!

Hertz Membership Levels

1. Hertz News Online

Quarterly Online Newsletter. #1 resource for the latest information. Visit www.agentnewsonline.com to sign up today!

 

2. Travel Agent Discount

CDP # 69212 offers: Up to 20% off on Retail Rates

 

3. Agent Gold Rewards

Hertz's Travel Agent Loyalty Program. Sign up at www.hertzagentgold.com

Tools You Can Use

Hertz Survey – Hertz Survey – Your Feedback is Needed!Your Feedback is Needed! CBTG Partnership SummaryCBTG Partnership Summary CBTG CDP FlyerCBTG CDP Flyer Q3 & Q4 Special OffersQ3 & Q4 Special Offers Gold Plus Rewards FlyerGold Plus Rewards Flyer Agent Gold Rewards FlyerAgent Gold Rewards Flyer Cruise FlyerCruise Flyer Hertz Rents to 20-Year Olds FlyerHertz Rents to 20-Year Olds Flyer

Items Included Today