Adaptive Case Management, Thomas Hildebrandt, IT-University Copenhagen
77
Adaptive Case Management (ACM) agil bruger- og videreudvikling af proces-orienterede IT-systemer? Thomas Hildebrandt, Lektor, PhD Forskningsgruppen for Proces- & Systemmodeller www.itu.dk/research/models IFFI fokusområde for processer og digitalisering Infinit Interessegruppen for processer og IT: Udvikling, værdiskabelse og forretning IT UNIVERSITY OF COPENHAGEN Thursday 23 October 14
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Oplæg fra 23. oktober 2014: Effektive forretningsprocesser sikres gennem agil it-udvikling?
Transcript of Adaptive Case Management, Thomas Hildebrandt, IT-University Copenhagen
Adaptive Case Management (ACM)agil bruger- og videreudvikling af proces-orienterede IT-systemer?
Thomas Hildebrandt, Lektor, PhDForskningsgruppen for Proces- & Systemmodellerwww.itu.dk/research/models
IFFI fokusområde for processer og digitalisering
Infinit Interessegruppen for processer og IT:Udvikling, værdiskabelse og forretning
IT UNIVERSITY OF COPENHAGEN
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Lidt om min baggrund...
• 1991-99: PhD i datalogi, Århus Universitet, inden for matematiske modeller for samarbejdende processer
• 1999-: Forsker & underviser, IT Universitetet i Kbh
• 2004-: Leder for/deltager i flere tværvidenskabelige forsknings- og innovationsprojekter & videngrupper for it-støttede forretningsprocesser og digitalisering
• 2012-: Leder af forskningsgruppe for proces og system modeller ved IT Universitetet i København
2
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Forskningsprojekter
3
• Computer Supported Mobile Adaptive Business Processes (2007-2011,
Forskningsrådet for teknologi og produktion) med Copenhagen Business School (CBS) og Microsoft Development Center Copenhagen
• Trustworthy Pervasive Healthcare (2008-2012, det strategiske forskningsråd) med Datalogisk Institut, Københavns Universitet (DIKU) og Resultmaker A/S
• Services in Context (2009-2013, Det strategiske forskningsråd) med Peking Universitet
• Case Studies of Best Practice Workflow and Case Work in Practice (2010, Infinit miniprojekt) med Resultmaker, Exformatics A/S, Dafolo, Job Center Cph, KL, Kombit, CBS
• Cross-organizational workflows (Spring 2011-2014, Forskningsrådet for teknologi og innovation,
Videnkupon & Erhvervs-ph.d) med Exformatics A/S
• Computational Artifacts: Design Oriented Theory of Computational Artifacts in Cooperative Work Practices
(2014-2017, Velux Foundation) med Københavns Universitet og CBS
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Effektive og agile processer
4
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Effektive og agile processer
1. høj værdi og udnyttelse af resourcer
4
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Effektive og agile processer
1. høj værdi og udnyttelse af resourcer
2. skal være fleksible, men sikre at regler overholdes
4
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Effektive og agile processer
1. høj værdi og udnyttelse af resourcer
2. skal være fleksible, men sikre at regler overholdes
3. skal kunne ændres undervejs
4
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Skal vi investere i et Business Process Management (BPM) System ?
Effektive og agile processer
1. høj værdi og udnyttelse af resourcer
2. skal være fleksible, men sikre at regler overholdes
3. skal kunne ændres undervejs
4
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
5
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
analyse &diagnose
procesdesign
systemkonfiguration
procesudførsel
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
5
• Beskriv “as-is” og “to-be” processer som flow-diagrammer
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
analyse &diagnose
procesdesign
systemkonfiguration
procesudførsel
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
6
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
analyse &diagnose
procesdesign
systemkonfiguration
procesudførsel
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
6
• Konfigurer og sæt strøm til med et standard BPM System
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
analyse &diagnose
procesdesign
systemkonfiguration
procesudførsel
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
7
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
analyse &diagnose
procesdesign
systemkonfiguration
procesudførsel
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
7
• Overvåg og tilpas processer
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
analyse &diagnose
procesdesign
systemkonfiguration
procesudførsel
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
7
• Overvåg og tilpas processer
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
analyse &diagnose
procesdesign
systemkonfiguration
procesudførsel
men er det effektivt og agilt at beskrive processer som flow-diagrammer ?
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
8
Forretningsregel: “Der skal rådgives og vurderes før en låneansøgning kan godkendes”
En typisk sagsbehandling
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
8
Forretningsregel: “Der skal rådgives og vurderes før en låneansøgning kan godkendes”
En typisk sagsbehandling
Flowdiagram:
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
9
Forretningsregel: “Der skal rådgives og vurderes før en låneansøgning kan godkendes”
En typisk sagsbehandling
Flowdiagram:
�����������
��������� ������� ���� �����
������
�����
��
���
�����
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
9
Flow-diagrammet er rigidt - beskriver kun best practice- og ikke forretningsreglen, der skal overholdes
Forretningsregel: “Der skal rådgives og vurderes før en låneansøgning kan godkendes”
En typisk sagsbehandling
Flowdiagram:
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��������� ������� ���� �����
������
�����
��
���
�����
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Forestil jer en Business GPS
10
En “Business GPS” baseret på flow-diagrammer ville vise vej
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Forestil jer en Business GPS
10
En “Business GPS” baseret på flow-diagrammer ville vise vej men ikke vise kortet (reglerne) og
ikke kunne håndtere uforudsete afvigelser
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
11
at kunne vælge et vilkårligt mål, afvige fra ruten og få foreslået en ny, at kortet holdes up-to-date,
og sikrer at vi når effektivt i mål
Fores&l jer en Business GPS
Vi forventer
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
12
Fores&l jer en Business GPS
Skal vi da lave et flow-diagram, der beskriver
alle mulige veje?
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Fleksibel sagsbehandling...
13
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Fleksibel sagsbehandling...
13
nej
ja
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Fleksibel sagsbehandling...
13
nej
ja
Sværere at overskue!
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Fleksibel sagsbehandling...
13
nej
ja
Sværere at overskue!og reglen er stadig implicit
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Adaptive Case Management
14
Keith Swensson: Mastering the Unpredictable
http://www.xpdl.org/nugen/p/adaptive-case-management/public.htmWfMC
• Samarbejde & kommunikation
• Består af hændelser, betingelser, mål og milepæle
• Målet ofte klarere end vejen - processen udvikler sig bestemt af sagsbehandlerens handlinger
http://social-biz.org/2014/09/13/bpm2014-keynote-keith-swenson/
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Adaptive Case Management
14
Keith Swensson: Mastering the Unpredictable
fra BPM
http://www.xpdl.org/nugen/p/adaptive-case-management/public.htmWfMC
• Samarbejde & kommunikation
• Består af hændelser, betingelser, mål og milepæle
• Målet ofte klarere end vejen - processen udvikler sig bestemt af sagsbehandlerens handlinger
http://social-biz.org/2014/09/13/bpm2014-keynote-keith-swenson/
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Adaptive Case Management
14
Keith Swensson: Mastering the Unpredictable
fra BPM
http://www.xpdl.org/nugen/p/adaptive-case-management/public.htmWfMC
til ACM
(record)
proces-fragmenter
• Samarbejde & kommunikation
• Består af hændelser, betingelser, mål og milepæle
• Målet ofte klarere end vejen - processen udvikler sig bestemt af sagsbehandlerens handlinger
http://social-biz.org/2014/09/13/bpm2014-keynote-keith-swenson/
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
15
Hændelser
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
15
Hændelser og regler
forudsætning
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
15
Hændelser og regler
opfølgning & forudsætning
forudsætning
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
15
Hændelser og regler
udeluk
opfølgning & forudsætning
forudsætningmilepæl
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
15
Hændelser og regler
udeluk
opfølgning & forudsætning
inddrag
udeluk
forudsætningmilepæl
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
16
Hændelser og regler
udeluk
inddrag
udelukVurder! Afvis!
Modtag Dokumentation
Godkend!
Rådgiv
forudsætningmilepæl
opfølgning & forudsætning
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
17
Hændelser
forudsætning
og regler
udeluk
inddrag
udelukModtag DokumentationAfvist
Genoptag
milepælopfølgning & forudsætning
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
forudsætning
udeluk
Modtag DokumentationVurder! Afvis!
Modtag Dokumentation
Godkend!
Rådgiv Vurder! Afvis!
Modtag Dokumentation
Godkend!
Rådgiv
Regelbaseret ACM
18
Hændelser og regler
inddrag
udelukAfvist
milepæl
Genoptag
opfølgning & forudsætning
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
udeluk
Modtag DokumentationVurder! Afvis!
Modtag Dokumentation
Godkend!
Rådgiv VurderAfvis!
Modtag Dokumentation
Godkend!
Rådgiv
Regelbaseret ACM
19
Hændelser
forudsætning
og regler
inddrag
udelukAfvist
milepæl
Genoptag
opfølgning & forudsætning
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
udeluk
Modtag DokumentationVurder! Afvis!
Modtag Dokumentation
Godkend!
Rådgiv
Afvis!
Modtag DokumentationGodkend!
Rådgiv
Regelbaseret ACM
20
Hændelser
forudsætning
og regler
inddrag
udelukAfvist
milepæl
VurderGenoptag
opfølgning & forudsætning
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
udeluk
Modtag DokumentationVurder! Afvis!
Modtag Dokumentation
Godkend!
Rådgiv
Modtag DokumentationRådgiv
Regelbaseret ACM
21
Hændelser
forudsætning
og regler
inddrag
udelukAfvist
milepæl
VurderGenoptag
Genoptag
Godkendt
opfølgning & forudsætning
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
22
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
23
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
24
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
25
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
26
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
27
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
28
Behandling (Rådgiv og Vurder) før GodkendModtag Dokumentation før Vurder og BeslutningModtag Dokumentation skal efterfølges af Vurder og BeslutningVurder milepæl for GodkendBeslutning udelukker Sagsbehandling, men tillader GenoptagGenoptag tillader Sagsbehandling
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Fra lov til process ?
29
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
30
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
31
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
32
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
33
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
34
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
35
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
36
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
ACM Teknologier & Standarder
• Dynamic Condition Response (DCR) Graphs udviklet på IT Universitetet i København i projekter sammen med Resultmaker og Exformatics
• Case Management Model and Notation (CMMN) www.omg.org/spec/CMMN/1.0/
PlanItems: Task, EventListener, Milestone Dependencies (entry & exit criteria)
37
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Udfordringer
38
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Udfordringer• Forståelighed, Usability, Kommunikation
38
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Udfordringer• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
38
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Udfordringer• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
• Proces-adaptation (live development)
38
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Udfordringer• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
• Proces-adaptation (live development)
• Værdi- og performance-analyse
38
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Udfordringer• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
• Proces-adaptation (live development)
• Værdi- og performance-analyse
• Tvær-organisatoriske processer
38
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Udfordringer• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
• Proces-adaptation (live development)
• Værdi- og performance-analyse
• Tvær-organisatoriske processer
• Korrekthed og Sikkerhed
38
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Udfordringer• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
• Proces-adaptation (live development)
• Værdi- og performance-analyse
• Tvær-organisatoriske processer
• Korrekthed og Sikkerhed
• Implementation
38
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter
39
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter• Nyt tværfagligt Velux-forskningsprojekt (KU, ITU & CBS)
39
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter• Nyt tværfagligt Velux-forskningsprojekt (KU, ITU & CBS)
• EU Netværk og forskning i adaptive koreografier og protokoller for distribuerede systemer
39
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter• Nyt tværfagligt Velux-forskningsprojekt (KU, ITU & CBS)
• EU Netværk og forskning i adaptive koreografier og protokoller for distribuerede systemer
• Big Data & “Process Mining”
39
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter• Nyt tværfagligt Velux-forskningsprojekt (KU, ITU & CBS)
• EU Netværk og forskning i adaptive koreografier og protokoller for distribuerede systemer
• Big Data & “Process Mining”
• Grav processer og best-practice frem fra hændelsesloggen ?
39
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter• Nyt tværfagligt Velux-forskningsprojekt (KU, ITU & CBS)
• EU Netværk og forskning i adaptive koreografier og protokoller for distribuerede systemer
• Big Data & “Process Mining”
• Grav processer og best-practice frem fra hændelsesloggen ?
39
7.11.14 kl. 9.00-12.00Hajo Reijers, VU AmsterdamEffektor - RehfeldProcess Mining
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
40
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
• Mini-projekter i IFFI og specialeprojekter
40
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
• Mini-projekter i IFFI og specialeprojekter
• Erhvervsph.d.-, postdoc- og højteknologiprojekter (Innovationsfonden)
40
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
• Mini-projekter i IFFI og specialeprojekter
• Erhvervsph.d.-, postdoc- og højteknologiprojekter (Innovationsfonden)
• European Industrial Doctorates (H2020)
40
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
• Mini-projekter i IFFI og specialeprojekter
• Erhvervsph.d.-, postdoc- og højteknologiprojekter (Innovationsfonden)
• European Industrial Doctorates (H2020)
• .....
40
Thursday 23 October 14
Thomas Hildebrandt, [email protected]
Adaptive Case Management
IT UNIVERSITY OF COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
• Mini-projekter i IFFI og specialeprojekter
• Erhvervsph.d.-, postdoc- og højteknologiprojekter (Innovationsfonden)
• European Industrial Doctorates (H2020)
• .....
40
Har I mod på at samarbejde vedr. problemer, cases og løsninger? EU Horizon2020 ansøgning? Skriv til mig!
Thursday 23 October 14
![Hildebrandt en sus_trece_67_2011_08_05[1]](https://static.fdocuments.net/doc/165x107/55c72130bb61eba3738b466b/hildebrandt-en-sustrece67201108051.jpg)
