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AN INSIDE LOOK AT THE ADAPTIVE CUSTOMER EXPERIENCE
Adaptive Acceleration
Contents
CLOUD BUSINESS ANALYTICS
Leader in
RUN ADAPTIVE
Biggest Brands
RUN ADAPTIVE
Hottest Companies
Global Growth
EXCEPTIONAL
CPM & BI Cloud
WORLD'S LARGEST
Unified Cloud CPM & BI Suite
ONLY
INROADS Industry
RUN ADAPTIVE
Global EnterprisesAT THE
CORE
Customers
The Leader in Cloud Business Analytics for the Biggest Brands and Hottest Companies
With 2,500 customers in over 85
countries, Adaptive Insights is transforming
performance management and business
intelligence in mid-size and enterprise
companies worldwide. Our solutions for
planning, reporting, consolidation, and
visual analytics give leaders the perspectives
and insights to make better, faster, more
informed business decisions.
Adaptive has become the backbone of our finance organization. The ROI is greater than any other software we have deployed—Adaptive is the most valuable piece of software that any company can put in place.
— Mike Dinsdale, CFO
At Adaptive Insights, we are keenly focused on providing an exceptional customer
experience. From the beginning, we have delivered powerful features combined
with an intuitive user experience and personalized customer service and support.
We're proud to be consistently ranked #1 in customer satisfaction and usability
by leading analyst firms.
It’s no wonder that our worldwide customer base includes the biggest brands and
hottest companies across nearly every industry.
Customers at the Core
It used to take us months to compile our budget. Now, it takes less than a day with Adaptive.
— Pamela Langshaw, Finance Manager
Large enterprises make up over 1/3 of Adaptive's user base, using the Adaptive Suite as an alternative to,
or together with, existing on-premises systems such as Oracle Hyperion.
Major medical device manufacturer with 40 worldwide locations.
A leader in tools, diagnostics, equipment, software, & services.
Biggest Brands Run Adaptive
replaced existing on-premises solution
Biggest Cloud BI Implementation
The Jackson Family Wines portfolio includes 30 renowned wineries.
integrated with
Adaptive’s self-service reporting feature is a tremendous benefit for us. We can take advantage of all of the data in Adaptive to answer important questions about our business.
—Joanne Belmontes, Planning, Reporting, & Analysis
Adaptive’s customer base includes some of the fastest-growing companies in the world. Approximately
50% of recent tech IPOs manage their growth with Adaptive, with many more fast-growing customers
expected to follow in their footsteps.
Hottest Companies Run Adaptive
“We have utilized the Adaptive Suite to
better manage and plan for growth before
and after the IPO process. Adaptive’s
cloud solution has been invaluable for us
in time savings, collaboration, and
executive level reporting.”
— John McGuire, Senior Director of Finance, Zendesk
“Companies now need to be able to
have up-to-the-minute information
regarding their business. The old
world model of annual or quarterly
plans is obsolete as a model of
continuous improvement has arisen.”
— Forbes
Recent tech IPOs using Adaptive
Adaptive offers extraordinary value at approximately 10 percent of the total cost of on-premises solutions.
—Dr. Narayana Swamy, FP&A Manager
Australia’s leading construction, mining, and services contractor.
The world’s second-largest brewing and beverage company.
Global Enterprises Run Adaptive
Adaptive is used by numerous multi-national corporations worldwide, in both divisional and
enterprise-wide deployments.
One of the largest aircraft manufacturers in the world.
integrated with
integrated with
integrated with
My first order of business at Blurb was to implement Adaptive because I was so happy with how the solutions performed at a prior company. I’m not going anywhere without Adaptive.
—Gene Domecus, COO
#1
#1
Adaptive’s unbeatable combination of powerful yet easy-to-use solutions, delivered in the cloud and
coupled with exceptional customer service and support, has driven remarkable growth and success.
Exceptional Global Growth
2500customers
100%+renewal rate ($s)
26% small (<$50M)
33% enterprise (>$500M)
41% mid-size (>$50M)
customers of all sizes
1000 2500customers in the last 3 years
30xcustomer growth since 2006
customer experience
market share
fastest growing
#1
Adaptive has completely revolutionized the way we support our customers and run our business. Now I’m a more strategic contributor to the business, not just a number cruncher.
—Rick Smith, FP&A Manager
5000
From billions of calculations per day, to hundreds of thousands of reports, Adaptive’s cloud is helping
the most organizations make better, faster decisions.
World's Largest CPM & BI Cloud
2.4Maccounts
1millionprojects & cost centers
4.2M
calculations per second
99.99%availability
70,000unique dimensions across customer models
100+Source System Integrations
queries per day
reports
340,000+
400,000
users in largest analytics deployment
If Adaptive fell off the face of the earth, it would be like cutting off my arm. I’ve used Adaptive in three different businesses, and it keeps getting better and better.
— Dan Bradford, VP of Finance
The Only Unified Cloud CPM & BI Suite
The Adaptive Suite is the most complete cloud
Corporate Performance Management (CPM) and Business
Intelligence (BI) suite on the market today, including
unified planning, reporting, consolidation, and visual
analytics solutions that are modern, powerful, and
intuitive for all types of business users.
With Adaptive, our customers can more easily collaborate
across their organizations, spend less time and effort
on financial and operational processes, cut costs, and
make better faster, more informed decisions.
Organizations simply run better when they run Adaptive.
"When I think about Adaptive,
what really makes me smile
is the reporting capabilities.
There are so many other
capabilities, but that really has
been the huge game changer."
—Brian Teets,
Financial Systems Manager
Adaptive’s customers include companies of all sizes across a wide variety of industries.
Click on the links below to explore how Adaptive is creating value for companies in different segments.
Industry Inroads
SOFTWARE
ENERGY & UTILITIES
MEDIA & PUBLISHINGFINANCIAL SERVICESHIGHER EDUCATION
RETAIL & CONSUMERBUSINESS SERVICES NON-PROFIT
HEALTHCAREBIOTECH/PHARMACEUTICAL
MANUFACTURING
SPORTS/ENTERTAINMENT
GOVERNMENT
INSURANCE
ACV|TCV|ARR
Software
YOY REVENUE GROWTH
BOOKINGS
CONVERSION RATE
QUOTA ATTAINMENT
PS HOURS & UTILIZATION
PRODUCT MARGIN BY REP
WHAT-IF ANALYSIS
BACKLOG
“At DocuSign we have close to 70 SaaS applications that we run,
and the return on investment with Adaptive is greater than any
other software we have deployed.”
67% faster performance management
3000 hours freed up for analysis
cut to
minutes with Adaptive Reporting
3 weeks
Business Services
REVENUE BY BILL RATES
UTILIZATION
SERVICE LINE PROFITABILITYFULLY LOADED EMPLOYEE COSTS
PERSONNEL ALLOCATIONS
| ATTRITION
BACKLOG | BILLINGS
RESOURCE PLANNING
GROSS MARGINVARIABLE GROWTH RATES
“It was unbelievable how flexible Adaptive was despite a complex
set of drivers and models. The ability to manage a portfolio’s
expenses and to compare actuals vs. forecast is critical to client
project success.”
COMPLEX REV REC SCENARIOS
PAID VS BILLABLE HOURS
75% reduction in budget cycle time
Reports in seconds rather than weeks
99% time saved in consolidation process
Manufacturing
CAPEX & REPAIRS/MAINTENANCE
INVENTORY TURNS
VOLUME PRODUCTS/MARGINS
PLANT SHIFT BUDGETING
FREIGHT & SHIPPING ANALYSIS
CUSTOMER AGING
COST OF CARRYPRODUCT PROFITABILITY
DEMAND CHANGES
PRICE SENSITIVITY ANALYSISQUOTA ACHIEVEMENT
“The Adaptive Suite is helping us unify our planning, consolidation,
and analytics processes. The new user experience, looks and
feels even more like Excel, making it even easier to engage our
budget managers.”
DAILY SALES FLASH
ASP & COST PER UNIT
7–10 FTE savings versus on-premises solutions
1 week per month
saved with real-time reports
236% ROI
$$$1 W
EEK
Healthcare
P&L BY PROGRAM & LOCATION
RVU BY PHYSICIAN
SHIFT DIFFERENTIALSOVERTIME WORKFORCE PLANNING
SEASONALITY ACCOUNTING
SALARY BY PROVIDER TYPE
CHARGE PER ENCOUNTER
PATIENT STAY BUDGET
SALARY PER ENCOUNTER
“We previously used Hyperion for planning, and it was not a
good experience. Our business users couldn’t interact with
Hyperion on their own. Adaptive fits our need for end user
ease of use.”
OPERATING EXPENSES VARIANCE
NET PATIENT REVENUE
250 spreadsheets cut from the process
50% less time spent preparing budget
FACILITY COST | DIRECT COSTS
dimension values
Higher Education
ENROLLMENT BY COURSE AND FACULTY
ENROLLMENT | RETENTION
STUDENT:TEACHER RATIO
STAFF HC REPORT
BUDGET VARIANCE BY SCHOOL/COLLEGE
ENDOWMENTS
REGISTERED CREDITS
TUITION BY COURSE
DROPS/WITHDRAWALSVARIABLE GROWTH RATES
“Adaptive gives UCF the ability to blend financial and non-
financial information into a more unified and strategic plan,
which is a leap over what was possible before”
FUNDS | GRANTS
FACILITIES | RESERVES
Board reports with
1 clickQuick & easydrill-down
UNIVERSIT Y OF CENTR AL FLORIDA
College of Medicine
150+ spreadsheets eliminated
UNIVERSIT Y OF CENTR AL FLORIDA
College of Medicine
Financial Services
“NorthStar Financial Services manages over $200BN in assets,
across 9 subsidiaries. With Adaptive Discovery, we’ve already
reduced our time to see key metrics by over 70%, enabling us
to drive more agile planning.”
NorthStar
50% time cut from planning process
50+ hours saved collecting data
70% reduction time to see KPIsCUMULATIVE FUNDING DEFICIT
EFFICIENCY RATIO | ASSET GROWTH
CUSTOMER DEPOSITS
ASSET QUALITY B E N C H M A R K
RETURN ON REGULATORY CAPITAL
BRANCH CONTRIBUTION MARGIN
LIQUIDITY COVERAGE RATIO
CAPITAL EXPENDITURE
PRODUCT YIELD
ASSET MIX|
NET STABLE FUNDING RATIO
YTD RETURN ON AVERAGE ASSETS
OPERATING SURPLUS
$
Energy & Utilities
LOST UNPLANNED MEGAWATTS
CAPACITY FACTORS
MAINTENANCE HOURS
REFINERY CAPACITY & UTILIZATION
PLANT OPERATIONAL & MAINTENANCE
RESERVE REPLACEMENT COSTS
EXPLORATION SUCCESS RATE
CAPITAL EXPENDITURE
CAPITAL PROJECTS
RESERVES VOLUME
FORCED OUTAGE HOURS
GROSS ENERGY MARGIN
PUMPING HOURS |“Our managers and analysts already access Adaptive from 50+
locations across North America to more effectively plan and
model from anywhere.”
1 week ROI
$$125 entities
10% TCO versus Oracle Hyperion
Sports & Entertainment
REVENUE BY STREAM
TICKETS SOLD | MEDIA RIGHTS
POINTS PER SEASON
INJURY INCIDENTS
OPERATING EXPENSES
CAPITAL INVESTMENTSSOCIAL MEDIA SENTIMENT
NET CASH FLOW
DEBT | DONATIONS
FACILITIES | STADIUM
SEATS FILLED | LUXURY SUITES
“Adaptive simplified and streamlined our process. We don’t
have any more version issues or broken formulas, and our
managers are more active and see the benefit of expense
control with Adaptive.”
60+ departments
Immediate mobile access
Implemented Adaptive with only 10 hours of support
Non-profit
OVERHEAD & SHARED COST
OPERATING RELIANCE
FUNDRAISING EFFICIENCY
PERSONNEL ALLOCATIONSSTATEMENT OF FUNCTIONAL EXPENSES
STATEMENT OF ACTIVITIES
STATEMENT OF FINANCIAL POSITION
LIQUIDITY|
AVERAGE DONOR CONTRIBUTION
STATEMENT OF CASH FLOWS
COST PER DOLLAR RAISED
PROGRAM EFFICIENCY“I can look at the detailed budgeting level and then quickly switch
to a global view. We can easily slice data in different ways, such
as reviewing department level budgets by project vs. overall
organization spending.”
900 service users managed with ease
127 spreadsheets cut from planning process
1 unified system to roll up all projects
Retail & Consumer
SALES PER SQUARE FOOT
PAYROLL BY STORE | MARGIN BY REGION
INVENTORY TURNSMERCHANDISE & DISTRIBUTION PLANNING
STORE PERSONNEL PLANNING
CAPITAL EXPENDITURE
SAME STORE SALES
NEW STORE ROI
YOY SALES GROWTH
CUSTOMER SATISFACTION
PRODUCT SKU REVENUE
INVENTORY TRANSFERS“We are passionate about where Adaptive is taking us. Our
businesses are all decentralized and different from one another.
I didn’t want to push a solution on our users; instead, they are
pulling Adaptive in themselves.”
300+ spreadsheets cut from planning process
cut to
minuteswith Adaptive Reporting
7 days
2+ days of work eliminated from monthly close
1K1K1K
Insurance
OPERATING INCOME BY PRODUCT
STOP-LOSS/REINSURANCE
COST PER CLAIM | RENEWALS
PRODUCTION BY POLICY TYPE
GROSS WRITTEN PREMIUM
REVENUE BY BROKER & PRODUCT
INCENTIVE LEVEL F O R E C A S T I N GREVENUE PMPM |
TIME TO SETTLE A CLAIM
TOTAL ANNUAL PREMIUM VARIANCE
TRANSACTION ERROR RATE
POLICIES BY PRODUCT
“Adaptive has saved me weeks of time. It used to take us
three weeks to finalize our budget, and now we can finalize
in minutes.”
UNDERWRITING CYCLE TIME
INPUTS FROM ACTUARIES
PREMIUM BY PRODUCT
80% reduction in time gathering data
15 mins to run reports versus three weeks in excel
employee salary plan created with
ease
Biotech/Pharmaceutical
CAPITAL INVESTMENTS
R&D AS % OF SALES
NUMBER OF TRIALSPATIENTS IN TRIAL
OUTSOURCED MANUFACTURING
REGULATORY FILINGS
CASH FLOWCOMPLEX DISTRIBUTION MODELS
SHARED SERVICES FOR FINANCE
NET SALES | EARNINGS PER SHARE
PATIENTS RECEIVE TREATMENT“With Adaptive, our data aggregation and reporting process
went from 5 days to 1. Now we can spend 4 more days on
higher-value analysis.”
112
Cut up to
per year in closing time
25- page12 weeks
board package managed with ease
spreadsheets cut from planning process
LICENSING CONTRACTS
CIRCULATION | AD PRICING
AD UNIT RATE
% READERSHIP
WEEKLY REVENUE
SUBSCRIPTION LENGTH
SHIPPING COSTS
SUBSCRIPTION RENEWAL RATE
SYNDICATION SUPPORT
AVERAGE SUBSCRIPTION RATE
“Our business is complicated, with lots of products, categories
of revenue, and endless numbers of ways to slice and dice.
Adaptive helps us do this and understand the data better.”
% REVENUE FROM ADS
Media & Publishing
75% more time for analysis
Data Analysis
One platform to track all KPIs & reports
Deep
3 1
SURPLUS
Government
AUDITS COMPLETED
TIME FOR APPROVALS
RESOLVED/UNRESOLVED ACTIONS
DEFICITS
BALANCED BUDGETS
NUMBER OF CALLS TAKENCONSUMPTION, INVESTMENT, TRANSFERS
AVERAGE PROCESSING TIME
“By implementing Adaptive and moving our processes online,
we eliminated manual data entry and paper distribution,
decreased our budget cycle by a full month, and saved
considerable time and money.”
PROPERTY, INCOME, SALES TAXES
SKAGIT COUNTY
Eliminated paper-based budgets
Improved revenue insight
36% Decrease in budget cycle
SKAGIT COUNTY
CORPORATE
HEADQUARTERS
3350 W. Bayshore Road, Suite 200
Palo Alto, CA 94303
T: +1 800 303 6346
adaptiveinsights.com
UK / IREL AND
88 Wood Street
London, EC2V 7RS
United Kingdom
T: +44 0 208 528 1767
adaptiveinsights.co.uk
AUSTRALIA
Level 20, Tower 2
Darling Park Building
201 Sussex Street
Sydney NSW 2000, Australia
T: +61 (0) 2 9006 1707
adaptiveinsights.com.au
Thank you to the thousands of customers around the world that are Accelerating with Adaptive.
Updated 12.19.14