Rahul JadhavPhone- +91-9028837173

E-mail : rahul.jadhav2510@gmail.com

Career Objective

4.5+ Years of experience as an IT infrastructure Support professional with good technical skills, emphasizing system administration & Remote IT infrastructure administration. Excellent problem solver with good communication skills, interpersonal skills & a good team player.Looking for a challenging career which demands the best of my professional ability in terms of, technical and analytical skills, and helps me in broadening and enhancing my current skills and knowledge.

Current Roles

Working on Service request, Incident, and Change Need to meet 100% compliance for all above tasks Team Queue Manager, Monitoring Team Mailbox and absents team member’s mailbox. Creating Weekly Team Roster.

Technical Skill Set

Working on technologies Windows servers 2008, Active Directory and has knowledge on VMWare.

IT Infrastructure Management, Server Support, ITIL best practices ensuring 24X7 running of IT.

Working on ticketing tools like BMC-Remedy, Digital Workflow, and HP Service Manager 9

Strength

Ability to work under pressure. Quick learner & always ready to learn the new things. Logical Hard Worker, Adaptable, smart working, keen to learn.

Experience Summary: Total Experience 4.5+ Years

o Mphasis Limited : Dec 12 to Till Date o Designation: - Senior Infrastructure Engineero Responsibilities:-

Working in “Kraft” Project in Mphasis Limited. Providing support for US, AP. Good understanding of ticketing tool Digital workflow (Service center) and HP SM9

(Service Manager Tool). Good Knowledge on Active Directory/ Domain controller 2008 support servers remotely and Monitoring and maintaining all the Servers

Activities Like File system Usage, System Performance, Error and log Messages, Network Status, CPU Utilization.

Maintaining and managing user Account’s, Admin Account’s and Service Account’s, and Creating active directory objects like users, groups, contacts, computer accounts.

Creation of User mailboxes, shared mailbox and resource mailbox, and granted shared mailbox access.

Creating and managing security groups, distribution groups and email contacts and managing those with appropriate permission.

Reservation of the IP’s and MAC Addresses on DHCP Servers. Creation of the DNS Records. Good Knowledge on Microsoft DNS, DHCP Managing & maintaining the shared folders using DFS. Creating folders and folder groups with inheritance permission. Good understanding of Security policies and setting up permissions. Maintaining user access across over 1800 servers, Creation of User Home directory as per user location. Doing the Server Build and Server decommissioned in change request. Configuring group policies on domain level and OU level. Applying policies and

user configuration and computer configuration. Creating new GPO’s and editing existing GPO’s as per requirement Remotely Hardware Support (Raise a case with HP) using ILO.

Worked on Digital Workflow, and HP Service Manager 9 for Problem, Change, Incident, Asset and Knowledge Management.

Quality documentation Validating process related documentation on every quarter to avoid the escalation

from client.

o Wipro Technology : Feb 2011 to Jan 2013 o Designation: - Windows System Administratoro Responsibilities:-

Worked at “Vodafone and H3G” Projects in Wipro Technology. Provided Support for Vodafone Data Centers in Germany, UK & IE and H3G Data Center in UK.

Monitoring & resolving the server related alerts Working & Troubleshooting of Windows 2003 and 2008 Server. Daily Operating System alert handling and response. Manage day-to-day administration functions utilizing Active Directory to facilitate

password resets, email accounts, address log-in issues etc. Raise a P1 and P2 tickets with HP Help Desk for HP Servers. Worked on BMC-Remedy for Incident and change request. Updating documentation of complete process H3G Project (Pilot Project).

VMWare Capabilities

Creation of template, Clone. Manage VM’s using VMware virtual center. Moving VMs using storage VMotion. Performing snapshot, cloning, cold and hot migrations. Creating cluster in VMware Monitoring and Performance analysis on ESX Servers and VMs. Adding a new virtual Disk, RDM and extending existing virtual Disk and RDM Strong Knowledge of VMWare 5.5 and Installation of ESX server 5.5 on lab.

Key Achievements

Best Team performer in the year 2013 and 2014 by Mphasis Limited Won Monthly Summit Award For June 2015.

Certification & Training

Completed ITIL v3 Foundation (Internal in Wipro) Completed Course Microsoft Server 2008 Administrator in Seed InfoTech, Pune. Completed Course VMWare 5.5 in Radical Technology, Pune.

Education

B.E (Info. Tech.) Completed from Shivaji University, Kolhapur with 67% in 2010. H.S.C Pass from Kolhapur University with 51% in 2005. S.S.C Pass from Kolhapur Board with 65% in 2003.

Personal Information

Name : Rahul Balasaheb Jadhav. Date of Birth : 25th Oct 1987. Nationality : Indian. Gender : Male. Passport Number : L9855355. Marital Status : Married. Language Proficiency : English, Hindi, Marathi. Address : C/o Renuka Niwas 1st Floor, S.NO-38/2 H no- 1365

Balajinagar, Pune-43.

I hereby declare that all the information mentioned above is true to the best of my knowledge. Place: Pune Rahul Balasahev Jadhav.