Universidade do Estado do ParáCurso de Bacharelado em Secretariado Executivo TrilíngueProfessor: André Monteiro DinizAluno:

Changing a reservation

I. Listen to the dialogue and fill in the blanks:

Reservation agent: Hello, Milton Hotel ______________________ . How may I assist you? 

Sally: Hi, I’m calling to make some changes to an __________________  reservation. 

Reservation agent: Certainly. Do you have the __________________? 

Sally: Sure, it’s ______________. 

Reservation agent: That’s a reservation for Sally Menkel. Is that right? 

Sally: Yes, that’s right. I’d like to change the _______________  date from September 15th to September 16th. 

Reservation agent: Certainly. I can make that change for you. Is that the only change? 

Sally: No, the ______________________  date will also change, from the 23rd to the 24th. 

Reservation agent: No problem. We have you arriving on the 16th of September and departing the 24th of September. Will there

be anything else? 

Sally: Yes, there will be two people in my ________________ , not just one. 

Reservation agent: I’ve made that change. Anything else I can help you with? 

Sally: Yes, instead of a courtyard room, I’d like a room with a _____________ , preferably on an upper ______________ . 

Reservation agent: I can certainly change that for you, although there will be a change in the ________________. The new rate is

$189 per night. 

Sally: _____________________________ , I’d prefer a ___________  that overlooks the _________________ . Is that possible? 

Reservation agent: Certainly. The new rate is $249 per night. 

Sally: Oh, that’s really expensive. I think I’d better to stick to my original room. 

Reservation agent:_____________________ . I’ve changed your reservation back to a courtyard room. Anything else? 

Sally: Maybe I should shorten my stay. If I do that, I could afford a suite. Yes, let’s change the dates and the rooms again. 

Reservation agent: Let me make a suggestion. Let’s _______________ this reservation and make a whole new one. That way,

we can make sure everything is correct. 

Sally: Oh, that’s not too much trouble for you, is it? I’d hate to be a bother. 

Reservation agent: No, no trouble at all. 

Adapted from: https://www.eslpod.com/website/show_podcast.php?issue_id=15670370#

II. Now match the definitions with the new vocabulary you have just learned:

1 – used when you want to change a decision you have made

2 – an artificially maintained area of water for swimming

3 – to leave a hotel after paying and returning your room key

4 – to decide that an organized event will not happen, or to stop an order for goods or services that you no longer want

5 – the price of the room

6 – a level of a building

7 – a group of people who are involved in an activity together, especially a visit

8 – a number that is used to help businesses find that specific reservation in the future in a computer system, for example

9 – very good

10 – what you can see from a particular place

11 – a set of connected rooms, especially in a hotel

12 – adjective related to something that is real

13 – when you arrange to have something such as a seat on an aircraft or a table at a restaurant kept for you

14 – to say who you are when you arrive at a hotel so that you can be given a key for your room

party check- in cancel  reservations floor suite

check- out On second thought pool view All right

existing reservation number room rate