SAMOT, Karlstad University, SE-651 88 Karlstad, Sweden | Phone: +46 54 700 1168 | Fax: +46 54 83 6552 | Email: samot@kau.se

ACTIVITIES REPORT FOR SAMOT Stage 1 (2006-04-01 – 2008-06-30)

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CONTENTS

1. ACADEMIC PUBLICATIONS .......................................................................................3

1.1 PhD and Lic. Degrees.............................................................................................3

1.2 Articles in refereed international journals ...........................................................3

1.3 Manuscripts under review ....................................................................................3

1.4 Miscellaneous book chapters and articles............................................................4

1.5 Conference papers..................................................................................................5

2. COLLABORATION AND INFORMATION ACTIVITIES ..........................................7

2.1 Seminars/workshops..............................................................................................7

2.2 Information dissemination activities ..................................................................11

2.3 Participation in the following courses/conferences...........................................12

2.4 Other presentations of SAMOT ..........................................................................13

2.5 Arranged research conferences...........................................................................14

3. SIGNIFICANCE OF SAMOT’s TRANSPORTATION RESEARCH ..........................14

3.1 International guests visiting SAMOT.................................................................14

3.2 International collaborations – Academe ............................................................14

3.3 International collaborations - Industry ..............................................................14

4. EDUCATIONAL ENDEAVOURS ...............................................................................14

4.1 Postgraduate studies............................................................................................14

4.2 Bachelor’s degree .................................................................................................15

4.3 Master’s degrees...................................................................................................15

5. MISCELLANEOUS........................................................................................................16

5.1 Board members and number of board meetings ...............................................16

5.2 Members of management team and number of meetings ................................16

5.3 International Advisory Board .............................................................................16

5.4 Funding applied for .............................................................................................17

5.5 Participation in various advisory and policy groups........................................17

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1. ACADEMIC PUBLICATIONS

1.1 PhD and Lic. Degrees

1. Johnson, M. (2008). Stakeholder Dialogue for Sustainable Service, Doctoral dissertation at Karlstad University, Karlstad University Studies 2007:51, Karlstad.

2. Rönnbäck, Å. (2008). Co-creation of value in public transportation. Licentiate dissertation at Chalmers University of Technology, Gothenburg.

1.2 Articles in refereed international journals

1. Eriksson, L., Norman, A-C., & Friman, M. (in press). Electronic Service Quality:

Public Transport Information on the Internet. Manuscript accepted for publication in the Journal of Public Transportation.

2. Eriksson, L., Friman, M. & Gärling, T. (In press). Car users´ stated reasons for potential reduction of commuting. Manuscript accepted for publication in

Transportation Research Part: F. 3. Fellesson, M. & Echeverri, P. (2008). Organizational Development and Cultural

Change: Managing the Unmanageable? Revista ADM.MADE, 12 (2) 4. Fellesson, M. & Friman, M. (In press). Factors predicting satisfaction with public

transport services in nine European cities. Manuscript accepted for publication in the Journal of Transportation Research Forum.

5. Horeni, O., Gärling, T., Loukopoulos, P., & Fujii, S. (1997). An experimental simulation of adaptation to increased car use cost. Transportation Research Part F:

Traffic Psychology and Behaviour, 10, 300-320 6. Rönnbäck, Å. & Witell, L. (2008). A review of empirical investigations

comparing quality initiatives in manufacturing and service organizations. Managing Service Quality, Vol. 18 No. 6.

1.3 Manuscripts under review

1. Bamberg, S., Fujii, S., Friman, M. & Gärling, T. (Submitted). Theoretical Accounts

of Why Soft Transport Policy Measures Work. Manuscript submitted to special issue of Transport Policy.

2. Björlin-Lidén, S., Fellesson, M., Haglund, L., & Sutomo, H. (submitted). Bringing

the customer into public transport development - a pilot study of service quality in

public transportation in Indonesia. Manuscript submitted to Transmetrica. 3. Camén, C. & Gottfridsson P. (submitted) Contract Partner Relationships: How

Formal Contracts Influence Business-to-Business Relationships. Manuscript submitted to Journal of Business and Industrial Marketing.

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4. Camén, C. & Gottfridsson P. (submitted) Service Development in the Swedish

Public Transport Sector. Manuscript submitted to Journal of Public Transportation.

5. Enquist, B., Camén, C. & Johnson, M. (submitted). Contract and performance

measurement relationship in the light of service-dominant logic. Manuscript submitted to International Journal of Service Industry Management.

6. Fujii, S., Bamberg, S., Friman, M. & Gärling, T. (Submitted). Are effects of travel

feedback programs correctly assessed? Manuscript submitted to Transportmetrica. 7. Gottfridsson, P. (Submitted). Actor Roles in Service Development: An Analysis of

Case Studies in the Swedish Public Transport Sector. Manuscript submitted to Journal of Public Transportation.

8. Johnson, M. (submitted). Sustainable Performance Management—Featuring

Sustainability in Public Services. Manuscript submitted to TQM Magazine 9. Johnson, M. & Anderberg, A. (submitted). Sustainable Public Transport—Framing

Environmental Management or Sustainable Development? Manuscript submitted to Transport Policy.

10. Pedersen, T., Friman, M. & Kristensson, P. (Submitted). Affective forecasting:

predicting and experiencing satisfaction with public transport. Manuscript submitted to European Journal of Social Psychology.

11. Rönnbäck, Å. & Witell, L. (Submitted). Value creation in outsourced service

production in public transportation. Manuscript submitted to TQM journal.

1.4 Miscellaneous book chapters and articles

1. Bommersheim, K., Goetz, A. and Scheuner, M. (2008) Sustainable Public

Transport in Dublin: A Growing Urban Region in Transition – Field Report, Karlstad University.

2. Eriksson, L. (2006). Market surveys in the public transport industry. SAMOT partnership Report, Karlstad University.

3. Enquist, B (ed) (2007). Value-creating sustainable public transport – a vision with

many obstacles. SAMOT Partnership Report 2007:1 (collaborating partner authors Lars-Börje Björfjäll Gothenburg Trams, Märta-Lena Schwaiger Swedish Public Transport Assn., Bo Tengblad Greater Stockholm Public Transport and Per-Magnus Bengtsson VTAB), Karlstad University.

4. Fritsch, J. and Gündisch, A (2008) Value creating sustainable public transport in

the dynamic urban region of Zurich - Field report, Karlstad University 5. Activities Report SAMOT – spring term 2008 6. Johnson, M. (2008a) Final report of R&D project Service dialogue and service

commitment as means of increased customer orientation—A stakeholder perspective, Research Report, CTF, Karlstad University.

7. Johnson, M. (red.) (2008b) Case studies within the framework of the R&D project Service dialogue and service commitment as means of increased

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customer orientation—A stakeholder perspective, Part 1, Research Report, CTF, Karlstad University.

8. Johnson, M. (red.) (2008c) Case studies within the framework of the R&D project Service dialogue and service commitment as means of increased customer orientation—A stakeholder perspective, Part 2, Research Report, CTF, Karlstad University.

9. Nilsson, T. (2008) Flexibility, trust, and changed working conditions. SAMOT Partner Rapport, Karlstad University.

10. Pareigis Jörg (2008) The role of the service environment in the service experience – Studies in Public Transport, Planning report 22/4/2008.

1.5 Conference papers

1. Björlin-Lidén, S., Fellesson, M., Haglund, L., & Sutomo, H. (2006). Bringing the

customer into public transport development - a pilot study of service quality in public

transportation in Indonesia. Paper presented at the 11th International conference of the Hong Kong Society for Transportation Studies. Hong Kong 9-11 December.

2. Camén, C. & Johnson, M. (2006). Customer Feedback - Striving towards a

sustainable public service. Paper presented at the Transport Research Arena Europé (TRA) conference, Gothenburg 12 -15 June.

3. Camén, C. & Gottfridsson, P. (2006). Management of Relationships in a Public

Tendering Context. Paper presented at QMOD, Quality Management and Organisational Development Conference, Liverpool, UK, August 9-11.

4. Camén, C. & Johnson, M. (2006). Customer Feedback - Striving Towards a

Sustainable Public Service. Paper presented at Transport Research Arena Europé (TRA), Gothenburg, Sweden June 12-16.

5. Echeverri, P (2006). Multimodal Interaction in Public Transport Settings. Conference on Nonverbal Communication, Örebro University, June 7-8, 2006.

6. Echeverri, P., Fellesson, M., & Gottfridsson, P. (2006). Managing boundary

spanning services: The coordinating role of service visions in inter-organisational

settings. Paper presented at the 2006 MOPAN Conference, Wellington, New Zealand 30 November -2 December

7. Eriksson, L., Friman, M. & Gärling, T. (2007). Car users´ stated reasons for potential

reduction of commuting. Paper presented at the 7th biennial conference on Environmental Psychology, Bayreuth, Germany September, 9th-12th.

8. Enquist, B (2007). Values Based Service Governance and Management – owner and

management control in public transport as a value creating stakeholder network Presentation to the VTI conference in Linköping 10-11 January 2007.

9. Fellesson, M. & Friman, M. (2007). Factors predicting Satisfaction with Public Transport Services in eight European Cities. Paper presented at the 10th International Research Symposium on Service Quality, Orlando, Florida, USA, June 14-17, 2007

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10. Fellesson, M. and Echeverri, P. (2008) Organizational Development and Cultural Change: Managing the Unmanageable? Paper presented at the 2nd LAEMOS (Latin American European Meeting on Organizational Studies) Colloquium, Rio de Janeiro, Brazil, 15 – 18 April 2008

11. Fujii, S., & Gärling, T. (2006, July). Role and acquisition of car-use habit. In T. Gärling & L. Steg (Conveners), /Transportation and quality of urban life I: Threats to the quality of life from car traffic in urban areas; II: Determinants of private car use in urban areas; III: Policy measures targeting reduced private car use in urban areas/. Symposia conducted at the 26th International Congress of Applied Psychology (ICAP), Athens, Greece.

12. Gottfridsson, P (2006) Understanding Service Development in the Public Transport Sector in Sweden - An Analysis Conducted from a Network Perspective, IMP Conference, Milan, Italy 7-9 September

13. Gärling, T., Friman, M., Fujii, S., & Bamberg S. (2007, May). Behavioral Principles of Mobility Management. Paper presented at the 11th European Mobility Management Conference in Lund, Sweden.

14. Gärling, T., & Fujii, S. (2006, August). Travel behavior modification: Theories, methods, and programs. Invited resource paper presented at the 11th international conference on travel behavior research, Kyoto, Japan*.

15. Gärling, T., & Loukopoulos, P. (2006, July). Effectiveness, public acceptance, and political feasibility of coercive measures for reducing car traffic. In T. Gärling & L. Steg (Conveners), /Transportation and quality of urban life I: Threats to the quality of life from car traffic in urban areas; II: Determinants of private car use in urban areas; III: Policy measures targeting reduced private car use in urban areas/. Symposia conducted at the 26th International Congress of Applied Psychology (ICAP), Athens, Greece.

16. Gärling, T., & Steg. L. (Conveners) (2006, July). /Transportation and quality of urban life I: Threats to the quality of life from car traffic in urban areas; II: Determinants of private car use in urban areas; III: Policy measures targeting reduced private car use in urban areas/. Symposia conducted at the 26th International Congress of Applied Psychology (ICAP), Athens, Greece.

17. Johnson, M. (2007). Sustainable Public Transport – Framing environmental

management or sustainable development? Paper presented at the 13th Annual International Sustainable Development Research Conference Critical Perspectives on Health, Climate Change and Corporate. Responsibility June 10-12, 2007 in Västerås, Sweden.

18. Johnson, M. (2007). Stakeholder dialogue on quality and value creation for a

sustainable public service. QMOD international research conference 18-20 June, 2007 in Helsingborg, Sweden.

19. Johnson, M., Enquist, B., & Anderberg, A. (2006). Sustainable Public Transport – A Stakeholder View. Paper presented at the 11th International Conference of the Hong Kong Society for Transportation Studies in Hong Kong, ROC, 9-11 December 2006.

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20. Johnson, M. (2008) Service leadership in the chaos of change, SERVSIG International Research Conference, University of Liverpool Management School, UK, 5th-7th June 2008.

21. Loukopoulos, P., Jakobsson, C., Gärling, T., & Fujii, S. (2006, August). /Determinants of public acceptability and car-use change goals: The Stockholm road pricing field trial./ Paper presented at the 11th International Conference on Travel Behavior Research, Kyoto, Japan*.

22. Sundström, Erik. (2008) Designing an integrated public transport service on the basis of a service platform: standardisation and customer adaptation in public transport. Presentation at VTI conference Transport Forum, January 2008.

2. COLLABORATION AND INFORMATION ACTIVITIES

2.1 Seminars/workshops

Bull, L., Rönnbäck, Å. & Wärneborn-Schultz, C. (2008, June) Meeting at Värmlandstrafik. Presentation of Värmlandstrafik’s quality development project and discussion about industry-wide approaches, Karlstad.

Bull, L., Friman, M., Bengtsson, P-M. & Enqvist, B. (2008, June) Joint action meeting at Värmlandstrafik together with Jan Olsson, Head of Marketing at Swedish State Railways, Karlstad.

Camén, C. & Gottfridsson, P. (2006, December). Mini-workshop at Karlstadsbuss, Karlstad, Sweden

Camén C., Gottfridsson, P. & Haglund, L. (2006, May). Dialogue conference at the Public Transport Academy, the Royal Institute of Technology, Stockholm.

Echeverri, P. (2006, September). Work meeting with City of Gothenburg Mobility Services, Gothenburg.

Echeverri, P. & Fellesson, M. (2006, October). Work Meeting with Veolia Transport (formerly Connex), Stockholm.

Echeverri, P. & Fellesson, M. (2006, November). Work Meeting with Veolia Transport, Stockholm.

Echeverri, P. & Fellesson, M. (2006, January). Work and strategy meeting with Veolia Transport, Stockholm.

Echeverri, P. & Fellesson, M. (2007, April). Work Meeting with Veolia Transport, Stockholm.

Echeverri, P. (2006, November). Research seminar dealing with transport services and method development, University College of Borås, Borås.

Echeverri, P. (2008, March) Joint action meeting at Gothenburg Trams ahead of Stage 2, Gothenburg.

Echeverri, P (2008, March). Joint action meeting at City of Gothenburg Mobility Services ahead of Stage 2, Gothenburg.

Edvardsson, B., Enquist, B. & Echeverri, P. (2006, October). Seminar with Volvo Buss Dir. Bo Wallmark, Claes Westberg & Dir. Lars-Uno Roos of Volvo.

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Enquist, B. (2006, June). Research seminar dealing with Project R3 (riding, research, results) which is the PhD-student-for-industry-endeavour of Värmlandstrafik. Enquist participated as one of the main speakers together with the DG of the Swedish National Road Administration Ingemar Skogö; the DG of the Swedish National Rural Agency Kerstin Wallin, and County Governor Eva Eriksson. Conference Centre, The Museum of Trotting, Årjäng.

Enquist, B., & Camén C. (2006, September). Workshop dealing with contractual issues, with Kenneth Bure and Ebba Klaffert, Greater Stockholm Public Transport, Stockholm.

Enquist, B., & Johnsson, M. (2006, September), “Service dialogue and service commitments as a means of increasing customer orientation – A stakeholder perspective”. Internal seminar (30 participants) at the Swedish National Road Administration in Borlänge: “Administration with a customer focus serving the community”, Borlänge.

Enquist, B. (2006, September ) Steering group meeting VTAB doctoral students for industry at Karlstad. Meeting with Einar Tuvfesson of the Swedish National Road Administration about the dialogue conference during spring 2007. Organizers: the Swedish National Road Administration, the Swedish National Rail Administration and SAMOT.

Enquist, B., & Johnson, M. (2006, October). Workshop at SAMOT/ Karlstad University with the Swedish National Road Administration, Society and Travel (4 persons) led by Sofia Gjerstad transport and market analysis.

Enquist, B. (2006, December) Workshop with SAMOT partners dealing with “Value-creating sustainable public transport”. The seminar was held at Gothenburg Trams, Gothenburg. Participants: Lars-Börje Björfjäll Gothenburg Trams; Märta-Lena Schwaiger of the Swedish Public Transport Association; Bo Tengblad of Greater Stockholm Public Transport, Per-Magnus Bengtsson of VTAB; Bo Enquist of SAMOT.

Enquist, B (2007, January) Steering group meeting VTAB doctoral students for industry at Karlstad.

Enquist, B (2007, February) Meeting with Director Bernd Nielsen, Transport Executive of the City of Gothenburg, in Gothenburg about ideas concerning action research relating to K2020.

Enquist, B (2007, March) Meeting with VTAB and representatives of Bombardier at VTAB, Karlstad about possible future research collaboration.

Enquist, B and Witell, L (2007, May) Workshop dealing with VTAB doctoral students for industry project between SAMOT/CTF and Chalmers quality section with Professor Bo Bergman, as well as P-M Bengtsson, Å. and A. Anderberg.

Enquist, B (2007, May) Work meeting in Gothenburg with project managers of KollFramåt from the National Swedish Rail and Road Administrations about envisaged research seminar in September for a plan of action for public transport in the future.

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Enquist, B (2007, May) Steering group meeting VTAB doctoral students for industry at Karlstad.

Enquist, B (2008, January). Steering group meeting Värmlandstrafik’s doctoral students for industry project, Karlstad.

Enquist, B. and Witell, L. and Rönnbäck, Å. (2008, April) Final seminar ahead of Åsa Rönnbäck’s Lic. defence at Chalmers, Gothenburg.

Enquist, B. (2008, April) Workshop concerning new two-year multidisciplinary Master’s program in Sustainable Citizenship for Karlstad University at Svaneholm Manor House, Säffle.

Edvardsson, B. and Enquist, B. (2008, April) Discussion with Dr Thorsten Gruber of Manchester Business School about possible research collaboration in public transport sector, Karlstad.

Enquist, B. (2008, June) Continued discussions with Dr Thorsten Gruber of Manchester Business School about the forms of research collaboration in the public transport sector, Liverpool.

Enquist, B. and Wäreborn-Schulz, C. (2008 May) Meeting at SLTF about collaboration around a new business model in the public transport sector, Stockholm.

Enquist, B. (2008, May) Steering group meeting, Värmlandstrafik’s doctoral students for industry project, Karlstad.

Enquist, B. (2008, June) Start of interview and document study concerning K2020 concerning future public transport in the Gothenburg area with the aid of Senior Advisor Bernt Nielsen, SLTF and representatives of the traffic office, City of Gothenburg. Gothenburg.

Eriksson, L. (2006, January). Electronic Service Quality: Public Transport Information on

the Internet. Presentation at HCI seminar, Karlstad University, Karlstad. Eriksson, L. (2006, October). Experimental simulation of travel mode choice. Presentation

at the Service Research Center’s higher series of seminars, Karlstad University, Karlstad.

Eriksson, L. (2006, November). Motorists’ choice of public transport. Presentation at doctoral student seminar in the subject of psychology, Karlstad University, Karlstad.

Eriksson, L. (2008, March). Motorists’ reasons for reducing their commuting. Presentation at a doctoral student seminar at Karlstad University, Karlstad.

Fellesson, M. (2006, December). Meeting with Veolia Transport, Auckland, New Zealand.

Fellesson, M. (2008, May) Meeting of workgroup for Värmlandstrafik’s doctoral students for industry project, Karlstad.

Fellesson, M. (2008, June) Opponent at Åsa Rönnbäck’s licentiate's seminar, Chalmers University of Technology.

Fellesson, M. (2008, May) Work meeting of BEST common interest group for satisfaction measurements with representatives of public transport in Stockholm, Oslo and Helsinki, Stockholm.

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Fellesson, M and Gottfridsson, P. (2008, March) Joint action meeting at Karlstadsbuss ahead of Stage 2, Karlstad.

Friman, M. and Enquist, B (2007, February) Meeting with Greater Stockholm Public Transport management team.

Friman, M., Enquist, B., & Nilsson, T. (2006, December). Meting at SAMOT/Karlstad University with representatives of VTI represented by Bengt Stålnert regarding possible future collaborations.

Friman, M. & Fellesson, M. (2006, April). Interplay with SAMOT for efficient

transportation research. Seminar with Greater Stockholm Public Transport management team, Stockholm.

Friman, M. (2006, February). Sustainable transport – the need for mode shifts. Presentation at the conference “Environmental Citizenship”, Karlstad University, Karlstad.

Friman, M & Fellesson, M. (2006, October). Ongoing and future research projects in

collaboration with the BEST organisation. Seminar with Chair of BEST and employees of Oslo Trams, Oslo, Norway.

Friman, M., Pedersen, T. & Kristensson, P. (2006, October). Affective Forecasting and

the trial passenger project. Workshop with Public Transport Dept. of Lund, Gothenburg University, Gothenburg.

Friman, M. & Fellesson, M. (2008, June) Information and joint action meeting with Katarina Forsman of Greater Stockholm Public Transport, Karlstad.

Friman, M. & Fellesson, M. (2008, April) Presentation of SAMOT and question and answer session in conjunction with ”International Evaluation of Swedish Research in the Field of Urban Transport”. VRF application urban transport initiative, Karlstad.

Friman, M. (2008, April) Presentation of SAMOT for Västtrafik, Karlstad Friman, M. (2008, May) Phone conference with Gothenburg Trams ahead of Stage 2,

Karlstad. Friman, M. & Enqvist, B. (2008, May) Joint action meeting at Värmlandstrafik ahead

of Stage 2, Karlstad. Friman, M. & Enqvist, B. (2008, May) Joint action meeting at Greater Stockholm

Public Transport ahead of Stage 2, Karlstad. Friman, M. & Enqvist, B. (2008, May) Joint action meeting with Karlstadsbuss ahead

of Stage 2, Karlstad. Friman, M. & Enqvist, B. (2008, June) Joint action meeting with Västtrafik ahead of

Stage 2, Skövde. Friman, M. (2008, May) Member of Grading Board for Katrin Dziekan PhD

dissertation, Ease-of-Use in Public Transportation – a user perspective on information

and orientation aspects, Royal Institute of Technology, Stockholm. Friman, M. & Wäreborn-Schulz, C. (2008, May) meeting at VINNOVA ahead of Stage

2, Stockholm. Friman, M., Olsson, L. & Bergerland, S. (2008, June) Joint action meeting at

Karlstadsbuss, Karlstad.

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Friman, M. & Fellesson, M. Meeting with B. Sandén and N. Johansson (2008, June) from WSP group for discussions about future collaborations, Karlstad.

Gärling, T. (2006, November). Psychological transport research: experimental surveys. Presentation at the Service Research Center’s higher series of seminars, Karlstad University, Karlstad.

Gärling, T. (2008, April) Households’ adaptation to demands for reduced car travel. Presentation at the Centre for Sustainable Development, Umeå

International Advisory Board (2007, May). SAMOT international strategic development. Meeting at Karlstad University, Karlstad.

Johnson, M. (2008, May) Final report of the R&D project Service dialogue and service commitment as means of increasing customer orientation—A stakeholder perspective, National Swedish Road Administration, Borlänge.

Johnson, M. (2008, April) Gotland University, Presentation of research results Stakeholder Dialogue for Sustainable Service, Gotland.

Pareigis, J. (2008, April) The role of the service environment in the service experience – Studies in Public Transport. Planning seminar at Karlstad University

Pareigis, J. (2008, May) The role and design of the service environment in creating favourable customer experiences. Presentation at Swedish Research school of management & IT seminar at Blekinge Institute of Technology.

Partner Council (2006, January). What can we do within the framework of SAMOT? Meeting at Karlstad University, Karlstad.

Partner Council (2006, October). Project management and development. Meeting at Karlstad University, Karlstad.

Pedersen, T. (2006, November). Affective forecasting in travel mode choice. Presentation at doctoral student seminar in the subject of psychology Karlstad University, Karlstad.

Pedersen, T. (2008). Car Users capacity to predict their satisfaction with public transport. Presentation at doctoral student seminar in the subject of psychology Karlstad University, Karlstad.

SAMOT research council (2007, 14 February) workshop with Greater Stockholm Public Transport co-workers.

2.2 Information dissemination activities

Presentation of SAMOT in journal Forskning och Näringsliv (2006, April). A series of supplements about researchers’ significance for Sweden’s future and competitiveness, Swedish daily Svenska Dagbladet.

Presentation of SAMOT. (2006) .Open due to change. [brochure]. Karlstad University, Karlstad.

Public transport research. (2006). Service Research Center CTF. [brochure]. Karlstad University, Karlstad.

Articles in Swedish dailies Nya Wärmlandstidningen, Värmlands Folkblad, Svenska

Dagbladet and Aftonbladet in conjunction with contract signing, May 2006.

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Article on the intranet in conjunction with contract signing, May 2006. Published website, September 2006: http://www.samot.kau.se/ Interview with Margareta Friman in business monthly Värmlands Affärer (County of

Värmland’s leading business journal), September 2006 Interview with Margareta Friman and Markus Fellesson in journal Resor & Trafik,

October 2006 Interview with Markus Fellesson in journal Recycling, November 2006 SAMOT - The Service and Market Oriented Transport Research Group. (2006). Service

and Market Oriented Public Transport for Sustainable Development. [brochure]. Karlstad University, Karlstad.

Service and market oriented transport research. (2007). SAMOT A VINN Excellence

Center at Karlstad University. Activities report - 1st year of operations. [brochure]. Karlstad University, Karlstad.

Service and market oriented transport research. (2007). [brochure]. Karlstad University, Karlstad.

Development of graphic design. (2008). (Incl. business card, roll up, OH template, stationery etc)

2.3 Participation in the following courses/conferences

Friman, M. (2006, May). Participation in media course, Vinnova, Stockholm. Nilsson, T. (2006, November). Seminar on Bus Rapid Transit (BRT) and forms of

transport in-between bus and rail travel. Seminar was conducted in collaboration with, and supported by, the Royal Institute of Technology, Vinnova, and the Public Transport Academy.

Edvardsson, B and Enquist, B (2008, April) Sustainable business in the service sector, participated as lecturer at regional conference arranged by the Globalisation Council, Karlstad.

Enquist, B. (2008, May) Participated in final seminar Koll Framåt, Hilton Hotel, Stockholm, in capacity of participant in Koll Framåt’s think tank as well as chair of a workgroup.

Enquist, B. (2008, May) lectured at an internal conference for municipal auditors from County of Stockholm/ Greater Stockholm Public Transport, Region Skåne/ Skånetrafiken and Region of Västra Götaland / Västtrafik about public transport of the future, forms of management, and role distribution, Skövde.

Enquist, B. and Witell, L. (2008, May) Participation in Nordic workshop concerning Service Science with business executives and researchers at IBM’s head office in Stockholm. ”Public transport as a service business” was one line that was dealt with jointly with Volvo Buss.

Enquist, B. (2008, June) Educational visit and interviews with key people regarding public transport in Zürich, Switzerland and Freiburg, Germany concerning best practices regarding public transport in expansive urban areas, 16-20/6/2008.

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Fellesson, M. & Friman, M. (2008, Jan) Project manager training, 18/1, 8/2, 15/2. Karlstad University, Karlstad.

Johnson, M. (2008, May) Global Reporting Initiative, The Amsterdam Global Conference on Sustainability and Transparency—Sustainability Reporting Today: The Readers’ Verdict, 7-9 May 2008.

The management team undertook a journey to Brussels 10-14/3/2008 with the aim of learning more about UITP’s worldwide work and VINNOVA’s international EU efforts.

2.4 Other presentations of SAMOT

Edvardsson, B. (2006, May). The SAMOT project. Presentation to the Faculty of Economic Sciences, Communication and IT, Karlstad.

Echeverri, P. (2006). Presentation of SAMOT to the Board (politicians and managers) of Västtrafik Sjuhärad.

Echeverri, P. (2006, May). Presentation of SAMOT to Karlstad-Tingvalla Rotary Club, Karlstad.

Fellesson, M. (2006, September). Presentation of SAMOT to the National Swedish Road Administration Western Region, Hennickehammar Hall, Filipstad.

Fellesson, M. (2006 October). Presentation of SAMOT at trade fair Persontrafik 06, Älvsjö, Stockholm.

Friman, M. (2006, March). The SAMOT project. Presentation to the Vinnova assessment group ahead of the key player programme, Karlstad University, Karlstad.

Friman, M. & Eriksson, L. (2006, April). SAMOT. Presentation to the Board of TRIPP, Karlstad.

Friman, M. (2006, June). The SAMOT project. Presentation to the Board of the Service Research Center CTF, Karlstad.

Friman, M. (2006, October). Presentation of SAMOT to Public Transport Dept., Municipality of Lund, Karlstad University, Karlstad.

Friman, M. (2007, February). Presentation of SAMOT to consultancy firm Infracontrol. Karlstad University, Karlstad.

Friman, M (2007, February). Presentation of SAMOT to Minister of Research Lars Leijonborg and others. Karlstad University, Karlstad.

Friman, M (2007, February). Service and Market Oriented Transport Research. Invited presenter at Hybelejen Rotary Club, Karlstad.

Friman, M. & Fellesson, M. (2008, January) Presentation of SAMOT for the Standing Committee on Economic Affairs incl. Thomas Östros, Karlstad.

Friman, M. (2008, May) Presentation of SAMOT on Faculty Day, Karlstad. Larsson, P. (2008, May) Presentation of SAMOT for Göran Harrysson, MD of

Tetra Pak, Lund.

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2.5 Arranged research conferences

OFTI conference on speech and interaction, På gränsen, Karlstad, Karlstad University, 28-29/9/2007.

Service Research Center’s 20th anniversary “Burning questions in service organisations”, Karlstad, Karlstad University, 5/10/2006.

The Service Academy, Gothenburg, VOLVO, 21/11/2007. 3. SIGNIFICANCE OF SAMOT’s TRANSPORTATION RESEARCH

3.1 International guests visiting SAMOT

1. Martin Fougere, PhD, Swedish School of Economics, Finland, 2007/01-2007/02. 2. Patricia Mokhtarian, Professor, Institute of Transport Studies, University of

California, USA, 2007/05/14-2007/05/15. 3. Randi Hjorthol, PhD, Institute of Transport Economics, Norway, 2007/05/15 4. Harry Timmerman, Professor, University of Technology, Holland, 2007/05/15. 5. Professor Satoshi Fujii, PhD Eng., Department of Civil Engineering, Tokyo

Institute of Technology, Japan, 2007/05/08. 6. Sebastian Bamberg, PhD, Giessen University, Germany, 2007/05/08.

3.2 International collaborations – Academe

1. Satoshi Fujii, Professor, Department of Civil Engineering, Tokyo Institute of Technology, Japan.

2. Go Hagihara, doctoral student, Department of Civil Engineering, Tokyo Institute of Technology, Japan.

3. Sebastian Bamberg, PhD, Giessen University, Germany. 4. Martin Fougere, PhD, Swedish School of Economics, Finland. 5. Hero Sutomo, Center for Transportation and Logistics Studies, Gadjah Mada

University, Indonesia.

3.3 International collaborations - Industry

1. Benchmarking in European Service of Public Transport (BEST). Representatives from Barcelona, Berlin, Copenhagen, Helsinki, Oslo, Stockholm, Vienna, Geneva, and Manchester.

4. EDUCATIONAL ENDEAVOURS

4.1 Postgraduate studies

SAMOT has planned and arranged a 5p (7.5 ECTS) postgraduate course in travel behaviour research during the spring of 2007. The course features lectures by renowned researchers in the field. The lecturers include Jörgen Garvill (Umeå

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University), Bertil Wilelmsson (Gothenburg University), and Patricia Mokhtarian (University of California). Twelve graduate students attended the course (see Appendix for syllabus).

4.2 Bachelor’s degree

1. Eriksson, S & Jonsson, J (2006) Service development in public transport

4.3 Master’s degrees

1. Arpi, M. and Herö, C-F. (2008) Best-Practice Public Transport in Freiburg – Field

Report, Master’s thesis in business admin, Karlstad University 2. Asmussen, N. & Frey, K. (2006). Effects of Hydrogen Projects on Brand Image –

Empirical Evidence from the Public Transportation Project HH2. 3. Andersson, K, Landerholm. D., & Stensson, Y. (2006). Before the journey begins.

A survey of the station environment. 4. Berglund, J., Forsberg, V. & Bjelvert, C. (2006) Relationship-fostering measures

between Karlstadbuss and Swebus: - a study of how limited duration contracts affect the relationship

5. Bommersheim, K., Goetz, A. and Scheuner, M. (2008) Sustainable, Value-Creating

Public Transport in Growing Urban Regions - A Case Study of Dublin Master’s thesis in business admin, ISMr Program, Karlstad University

6. Ekström, M and Liljegren, M (2006) Can values drive value? A theoretically driven

case study of Volvo Cars’ value creation. A study of how the fundamental value of safety (Volvo Cars) drives value for the customer.

7. Eriksson, E. and Molander, S. (2008) The role of headship in the service orientation of

the service company. 8. Fritsch, J. and Gündisch, A (2008) Principles for a value-creating sustainable public

transport system - A case study approach , Master’s thesis in business admin, ISMr Program, Karlstad University

9. Indal, E. & Oscarson, G. (2007). Personal rapid transit. A study of PRT systems in Karlstad from a user perspective.

10. Kroll, V. and Raab, J. (2007) Values based service innovation. An explorative study at Volvo Truck of how innovative technical solutions can obtain a value-creating meaning through strong environmental values.

11. Pareigis, J. (2007) Servicescapes from a value chain perspective An explorative study of the value chain from manufacture to customer. Participants: Volvo Buss, Gothenburg Trams, Greater Stockholm Public Transport.

12. Pedersen, T. (2006). Satisfaction gap between frequent users and less frequent users of public transportation.

13. Yuan, G. and L. Pacovsky (2008) Stakeholder Driven Sustainable Service

Development, IMSM-R Master’s thesis, Karlstad University. Use of transport cases in tuition

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Guest lecture by Torborg Chetkovitch (MD Connex Sweden) on Master’s course Organise and Lead, Karlstad, 2008/03/06. Course/programme activities

Development of a Master’s programme: Master’s in Public Transport Service Management to start in the autumn term 08. 5. MISCELLANEOUS

5.1 Board members and number of board meetings

MD Lennart Jangälv, Stockholm Transport (Chair)* MD Lars Börje Björfjäll, Gothenburg Trams MD Märta-Lena Schwaiger, the Swedish Public Transport Association Professor Bo Edvardsson, Karlstad University (Vice Chair) Professor Tommy Gärling, Gothenburg University Associate Professor Bo Enquist, Karlstad University Vice rector, Gunnel Kardemark, Faculty of Economy, Communication and IT, Karlstad University Sector Manager, Lena Eriksson, the National Swedish Rail Administration

The board meets three times a year. A work schedule was drawn up during the stage which describes the work of the board more closely (see www.kau.se/samot). * In December 2006, Lennart Jangälv decided to step down as the Chair of SAMOT since he had resigned as the MD of Stockholm Transport. The board then appointed an election committee tasked with nominating a new candidate for the Chair, supported by all the partner companies. Ann-Sofie Chudi (Head of Development, Greater Stockholm Public Transport) was elected as the new Chair of SAMOT in May 2007.

5.2 Members of management team and number of meetings

Associate Professor Margareta Friman, Director Per Echeverri PhD, Coordinator of Theme 1 Markus Fellesson PhD, Coordinator of Theme 2 Associate Professor Bo Enqvist, Coordinator of Theme 3 The management team meets once a month.

5.3 International Advisory Board

An international advisory board was set up during the year. The following people sit on the SAMOT international advisory board:

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Ph D Randi Hjorthol, Institute of Transport Economics, Norway Professor Harry Timmerman, Director of Research, Eindhoven University of Technology, Netherlands Professor Patricia Mokhtarian, Institute of Transportation Studies, University of California, USA The SAMOT international advisory board is regarded to be an important catalyst for international collaboration and exchange (e.g. EU projects). The following are regarded to be especially important areas for discussion by the board: the future evolution of public transport and important research issues, future research collaborations, and the role of SAMOT in the international arena. An initial meeting took place between the board, the management team, and the international advisory board in Karlstad on 15 May 2007. Parts of the management team have visited Timmermans i Eindhoven, the Netherlands (March 2008) and Mokhtarian in the USA (June 2007).

5.4 Funding applied for

1. Individualised public transport adapted to motorists’ transportation needs. Project outline within the notification: Policy platform for sustainable and effective

transportation systems within the programme Infrastructure and effective transportation systems, VINNOVA

2. National centre for applied gender research at Karlstad University, Stage 2, VINNOVA

3. Urban Transport Research Initiative: Call for Proposals for Grants to Younger Researchers and International Evaluation of Swedish Research in the Field of Urban Transport, Stage 2, Volvo Research and Educational Foundations (VREF)

5.5 Participation in various advisory and policy groups

Enquist, B (2006 - ). Participation in workgroup KOLL framåt to draw up a national programme of action for the long-term evolution of public transport.

Enquist, B. (2006 - ). Member of the steering group of the 3R project at Värmlandstrafik AB

Eriksson, L. (2006 - ). Co-opted member of the TRIPP Board (project for more intelligent travel habits in the County of Vämland).

Fellesson, M. (2006 - ). Member of the workgroup of the 3R project at Värmlandstrafik AB

Friman, M. (2006 - ). Member of the Council of Experts for personal transportation of the future, Vinnova.