Active listening presentation
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Transcript of Active listening presentation
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“Active Listening”
Presented By: Tahreem Mehmood
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“Active Listening”
Active listening is a structured way of listening and responding to others, focusing attention on the "function" of communicating objectively as opposed to focusing on "forms", passive expression or subjectivity.
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What Is the Difference between Hearing and Listening?
• Hearing is the process of perceiving sound produced by any sound source in the environment while listening is the process of deriving meaning from organized sounds.
• Hearing = Physiological
• Listening = Psychological
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Dr. Julie said:
• “You never listen” is not just the complaint of a problematic relationship; the richness of life doesn’t lie in the loudness and the beat, but in the timbres and the variations that you can discern if you simply pay attention.
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When and How to use ACTIVE LISTENING:
Active listening is especially useful in two general situations:
• When you are not certain you understand what the other person means.
• When an important or emotionally charged message is being sent. Senders will often cue you to the fact that they are saying something particularly significant.
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Example
• CLOE: I'll never get a transfer.MARIE: You're feeling really frustrated. aren't you? (Active Listening.)CLOE: Yeah. Everyplace I go they tell me to leave a resume. And then they never call.MARIE: You think you're getting the runaround. (Active Listening.)CLOE: Exactly. If they haven't got any jobs, why don't they just say so?
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“Importance of Active Listening”
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m
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“Barriers Of Active Listening”
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Noise
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Note Taking
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Thinking about Responses
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s
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OF ACTIVE LISTENING
and
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Listen & Rephrase
• Rephrasing a message shows the speaker you are listening to her message.
• Listen carefully to a speaker's message, mentally culling the most important facts.
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Ask informed Questions
• Active listeners ask questions strictly to gain important information about a speaker's message.
• These questions are direct, to the point and show the listener you are listening, while giving you important information.
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Listen & Watch
• People speak with words, but they also speak through body language.
• Active listeners look for body language cues as a source of information.
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Conclusion
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Kevin Murphy says:
“The better you listen, the luckier you will get”
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“Thank You”