ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your...

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ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service

Transcript of ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your...

Page 1: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

ACTIONS SPEAK LOUDER

THAN WORDS

Facilities Services: At Your Service

Page 2: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

We’re here to help.

What benefits do we provide to our campus community?

We remove pests and address animal issues

to keep people, animals and birds safe.

We keep our campus clean and sanitary,

recycle our waste and reduce landfill impact.

We help plan and execute events to mark the

university’s memorable occasions.

We make repairs in the university’s buildings.

We also help make the buildings operate more

efficiently and reduce energy and water costs.

We relocate university property to its new

space on campus.

We help keep the university’s spaces and

property secure.

We repurpose the university’s unused

property, reducing landfill.

We keep the university’s campus grounds

sustainable and looking beautiful.

We address additional issues or services, handle inquiries

and help clients get the assistance they need.

Page 3: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

Where can you find us?

Call us 24/7:

(512) 471-2020

Go online:

utdirect.utexas.edu/webapps/worqs

Email us:

[email protected]

Page 4: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

How are we organized?

Darrell BazzellSenior Vice President & CFO

Office of the Sr. Vice President

& Chief Financial Officer

David DarlingAssociate Vice President

Facilities Planning and Management

Darren HaleDirector

Facilities Services

Irene CuevasManager

Facilities Services

Administration

VacantBusiness Officer

Facilities Services

David CronkManager

Facilities Services Safety

Debra DiMeoAssistant Director

Facilities Services Support

Sally MooreAssociate Director

Custodial Services

Scott GriffinAssociate Director

Facilities Operations &

Maintenance

Bridget BlizzardAssociate Director

Landscape & Integrated

Building Services

Link to full chart

Page 5: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

What did we accomplish last fiscal year? Irrigation Water Savings

$1M avoided

costs/year

120M+

gallons/year1.8M gallons from

alternative sources

Landfill Diversions

Description Tons

Recycling 2,100

Compost 1,000

Reused 400

Landfill 4,800

Total 8,300

Diversion Rate = 42%

Description Total

Phone calls received/handled and

outbound phone calls for client service32,900

Online WORQS requests processed 31,000

Emails processed 52,400

• Installed new cylinder cores on 5,000+ new doors.

• Security Upgrades: Removed 300 exterior keyed cylinders

from 70 buildings now with celebrated entrances.

• Rekeyed 3,000+ lock cylinders for remodel and relocation

projects.

• Issued 16,000+ keys to students, faculty, staff, and

contractors and recovered 9,000+ keys

Secured Buildings

Description Total

Gross square feet of building space

cleaned per full time equivalent (FTE)

Custodial Services position

37,000

Number of restrooms cleaned and

disinfected every night1,700

Miles of toilet paper provided to

campus users every year24,000

Square feet of cleanable building

space Custodial Services is

responsible for

9,765,000

Custodial Services

Facilities Service Center

Completed

157,500+

Work Orders

Facilities Services

Page 6: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

How are we improving our campus and our services?

Collaborating with the Office of the Dean of Students

to help student organizations better plan their eventsEducating the campus about the plantings at the UT

Orchard & Pollinator Garden using QR codes

Holding Surplus events to broaden public reach

Page 7: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

How are we improving our campus and our services?

Engineering a timely resolution for bringing a

landmark fountain back into operation

Creating and maintaining a more sustainable creek

ecosystem and holding UT community events

Going the extra mile to

provide facilities support

of home football games

for the best fan experience

Page 8: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

Who are we? It matters. We are service oriented.

Page 9: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

Who are we? It matters.

Inspecting construction projectsImproving efficiency through dataObtaining credentials

Partnering with

faculty and students

12th consecutive year as

Tree Campus USA

Sharing our expertise at

conferences and on campus

Maintaining

complex facilities

We are technical experts.

Page 10: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

Who are we? It matters. We are leaders.

Comprehensive,

three-phased

Introduction to

Leadership

Program (ILP)

Lisa Lennon (fourth from left), James Herrera (fourth from right), and Michael Costa (far right)

Staff improve

leadership skills at

APPA’s

Supervisor’s Toolkit

training in 2019

Three up-and-coming leaders

graduate from the 2019 FAS

Leadership Growth Program

2019 graduates of ILP Phase 2

Page 11: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

Who are we? It matters.We are national and

industry award winners.

National Cleaning

Industry Awards

Best Cleaning Program

Best Workloading

Best OS1 Audit

(OS1) Green Certified Program of Excellence

(OS1) Green Certified Program of Merit

Water Conservation Award

Texas Environmental Excellence Award

Sustainable Landscape

Design Award

Collaborated with

Dell Medical District

to win SITES Gold Award

Page 12: ACTIONS SPEAK LOUDER THAN WORDS · ACTIONS SPEAK LOUDER THAN WORDS Facilities Services: At Your Service. We’re here to help. What benefits do we provide to our campus community?

Who are we? It matters. We walk the talk.

SERVICE INTEGRITY TEAMWORK EXCELLENCE STEWARDSHIP

Click above to learn more.