action speaks louder than words … · action speaks louder than words... Total Facilities...

action speaks louder than words...

Total Facilities Management provider offering a range of services to the Resources, Construction and Mining Sectors.

Village ManageMenT

TeChniCal SeRViCeShoSpiTaliTy SeRViCeS

Whether its just catering or full facilities management

Action has the services to meet your needs...

action speaks louder than words... p2

Directors Owen Selman (left) and John Sells (right).

OUR VISIONWe are determined to continually meet the needs of our clients in an effective, efficient and proactive way. We like to work in conjunction with our clients allowing us to provide suggestions, solutions and professional advice on how best we can facilitate their needs.

in order to achieve this, the company advocates a personalized and professional approach with our existing and future clientele. at action we believe that the strength of our obligations is fundamental to the growth and success of the business.

OUR TEAMour innovative and dynamic team is continually committed to providing the highest levels of service and support to our clients and employees across our contract base, each member of the team bringing a valued level of experience and a proven track record within their respective fields.

in capturing this experience and extensive knowledge we can provide assistance across a broad spectrum of support functions such as operations, Quality Control, health and Safety and human Resources plus various additional services such as project Consultancy and Kitchen Design. This therefore, allows us to provide a controlled and integrated service to our clients.

Action Industrial Catering Pty Ltd (Action) has established itself as one of the renowned quality providers of catering and support services to the remote mining and construction industry. As a company we provide numerous sustainable services directly to our clients, including a comprehensive, full ‘village’ support network from Remote Camp Management to Managed Labour Hire.


Complete village management


CATERINgaction can offer an extensive range of menu options to suit all requirements covering a full range of services throughout the day, these can be supported with special themed events on a regular basis to enhance the overall dining experience.

Menu plans are developed under the advice of professional dietician’s. The personal needs - demographics, medical, cultural requirements are considered in every menu plan to ensure the satisfaction of all the people we catering for.

Menu Compilation is not only about the food, it should encompass the whole eating experience including key attributes within the dining room such as ambience, décor and general design. We work closely with clients to compile and review menus on a regular basis to bring variety, reflect seasonal changes and prevent menu fatigue.

Themed Menus

Theme nights can vary ranging from recognized annual celebration dates to regional food themes. at the beginning of the year calendars are distributed to residents so they can look forward to upcoming events in advance.

Calendar events: Foods of origin:

- Rugby World Cup - Thai oriental

- Christmas in July - greek night

- oktoberfest - authentic indian

- independence Day - Moulin Rouge (Classic French)

- Christmas Day - Sunday Roast Carvery

Fresh Meat, Fruit and Vegetables

action accepts only first-grade fruit and vegetables, the best MSa grade grilling steaks and the freshest seafood. our Quality Standards certification and existing contracts with Western australia’s largest suppliers ensures high quality produce is delivered consistently.

Our strength lies in having the knowledge and experience to manage full village facilities. We incorporate services ranging from catering, cleaning, accommodation and Wet Canteen to more specialized services including waste management, recycling and water testing to name but a few.



We can provide resort style concepts to incorporate the

‘home away from home’ living environment...



gOODS SUPPLYThe supply of quality goods to site is crucial to the successful operating of the contract and the services we provide. our supplier chain plays a major part in this and therefore it is vital

that attention is given to making sure that each supplier is aware of their contractual obligations to provide quality standards reflective in the goods and services provided to site.

WET CANTEENgenerally seen as the main ‘Social hub’ on site, action always endeavours to endorse a ‘home away from home’ environment. We will help gain maximum benefit and utilization of this space

through regular promotional, social and themed activities. From application submittal, ordering and ownership of the licence we can take care of it all.

RETAILThe provision of a retail service is usually operated as part of the overall Wet Canteen function. it can however, also be established as an independent service. Retail outlets generally carry a wide range of confectionery snacks, soft drinks, water and personal toiletries.

ACCOMMODATION SERVICESproviding an efficient accommodation service is an essential part of the village management process. Working in conjunction with the site administration team specific attention is required to manage the rooms allocation requirements efficiently and effectively in line with employees fly in fly out rosters. action can provide a computer generated accommodation package which can be tailored to suit the exact requirements and layout on site. To assist with this process the system can produce various reports to aid the recording of site man day numbers.

BUILDINg LEASEDepending on the project size action can assist in providing alternative options for lease buildings. These can include incorporating ‘Turn-key projects’ including buildings, additional support services and various catering options, ideally providing a one-stop-shop facility. if required there may also be an opportunity to extend this to incorporate a hire option through a provider or to establish a purchase arrangement over a period.

MANAgED LABOUR HIREaction can provide a managed labour hire service, supplying experienced staff such as project managers, administrators, chef managers, cooks, utilities etc. Staff supplied will posses the relevant experience, recognized trade certificates and will have been processed through action’s company induction process.


• Security

• Recycling

• Waste Management

• gardening

• Maintenance

• Water Testing

• Microbiological Testing

• Site administration

• Managed labour hire

• healthy lifestyle Coordinators

• gas / Fuel Supply

• electrical / generators

• equipment hire

• peggy

• Kitchen Design

• project Consultancy

• First aid

• Communication / internet

• Foxtel / Satellite

• Bus Services

• Swimming pool

• air-Strip Management

In addition to our everyday services we also provide a

range of maintenance and specialised support services.


ROOM CLEANINgas with all the products we source, our linen is no exception. We provide the highest quality of bedding and additional items in order to define our rooms to a standard to which we

portray as a company. our linen is purchased from one of the leading industry recognized suppliers and is of a durable, stain resistant quality applicable to the purpose it is required for. our attention to detail on room cleaning is as important as the emphasis we place on our catering aspects of the contract.

SITE CLEANINgat action, first impressions count and none more so than the cleanliness of the camp itself. action provides the appropriate training, products and specialised equipment through the use

of 4wd ‘polaris’ or similar style buggies to assist in the safe operating of this service.

VILLAgE CLEANINgWe aim to address all components of cleaning requirements on site including detailed cleaning if this incorporates specialized areas such as BBQ facilities, Swimming pools, Tennis

Courts, gymnasiums and village surrounds, we can facilitate this requirement utilizing the level of knowledge and experience we have within our existing workforce.



HEALTHY LIFESTYLEas a company, our focus is to be proactive rather than reactive in the injury and health management of our clients’ employees. a broad range of sports and social activities are established

onsite to provide employees with easily available opportunities for recreation. These include competitive team sports like cricket, basketball, social games and activities such as squash, tennis, volleyball, etc. as well as promoting improved health and social interaction of workers, these activities address the onsite issues workers face of stress and boredom and the limited ability to participate in team sports when on R&R. action works in conjunction with onsite health Solutions, part of the Sanitarium, health and Wellbeing group which specializes in providing onsite injury and health management services to a range of corporate clients, with a special interest and experience in the mining industry.

SUCCESSION PLANNINgTo continually develop employees and the company as a whole we follow three key principles:

- Monitor the recruitment and selection process to ensure we maximize the potential in the personnel we recruit for the positions advertised and beyond.

- Benchmarking of wage / salary trends in conjunction with the current labour market to maintain competitive salaries that pay above the industry average to attract the best personnel.

- provide training and development to staff within their selected field to extend their skill knowledge and qualifications.

Action understands our service is only as good as the competent, well-trained and trustworthy people who provide it.

We expect all Action staff to embrace our culture of quality and adopt our professional values in the way they relate to others and carry out their job. In return we are committed to supporting our employees through above-award remuneration, enhanced career prospects, and proactive health and wellbeing programs.

Our people


We prefer to be proactive about improving health and

social interaction of our workers...


BULLYINg, HARASSMENT & EqUAL OPPORTUNITIESaction is committed to providing a workplace free of all forms of discrimination, harassment and bullying. it aims for equality of opportunity for all employees, both permanent and temporary, and is consistent with our merit-based recruitment, selection and promotion process. We take all practicable steps to ensure that our members and clients provide a workplace free of all forms of discrimination and harassment and bullying. in addition, Management and their delegates are to ensure that all complaints are treated confidentially, seriously and sympathetically. To support this we have developed an internal complaint resolution process to assist our employees to raise issues of concern.

EMPLOYEE REHABILITATIONas our injury Managment policy states, action is committed to managing workplace injuries and providing for the occupational rehabilitation of all employees who have sustained a work-related illness, injury or disability. early intervention with effective injury management provides physical, psychological, social and financial benefits to employees, while minimising disruption to work and reducing costs to the employer.

Workplace injury can be traumatic enough and therefore employees often need support, guidance and assistance to successfully return to their normal work duties. We commit to providing that support through our internal Rehabilitation program, and third parties such as Work Focus if required.

TRAININg MATRIxRecords of the induction process, Relevant Training Courses, Subsequent Qualifications and official Documents are all kept on the Company Training Matrix Data Base. This file

is reviewed and updated on a daily basis relating to new employees and the completion of additional / revised training. The Training Matrix concept can be adapted to provide a Site Specific plan tailored according to the training which is required to be undertaken on site incorporating legislative, Company and Client Site Specific Requirements.

COMPANY PLANS AND POLICIESaction has developed the following range of plans and policies to maintain the high standard of quality and service we deliver. For more information or to obtain a full list please visit our website or contact our head office.

- Fitness for Work

- employee Code of Conduct

- Quality Commitment

- indigenous Relations

- Bullying, harrasment and equal opportunity

- Vehicles

- health and Safety

- injury Managment

- environmental

Our people


We recognise the importance of engaging with

indigenous communities to provide training and

employment opportunities...

Through an established training & mentoring program, action’s indigenous liaison Coordinator plays a fundamental part in the development and ultimate retention of our indigenous employees. This role is very much ‘hands on’ and is a relationship based on respect. Working closely with affiliated bodies such as the australian employment Covenant (aeC), generation one and Reconciliation australia, we believe sets action apart from other contract caterers and portrays the dynamic culture of the organisation. Further information is provided within our indigenous engagement Strategy and Reconciliation action plan (Rap).

INDIgENOUS RELATIONS

Our goal is not only to provide Indigenous employment opportunities but to advance employees careers to include roles such as, bar administration and ultimately a manager’s position.


Action’s Quality Standards System is certified against the ISO 9001:2008 (Catering and Management System) industry standard. As part of this accreditation the company undergoes an audit every six months which encompasses both head office and site respectively.

Our quality assurance plan clearly details areas such as Hazard Control, Food Operational Procedures, Goods Ordering and Receival plus the relevant processes and procedures relating to maintaining quality standards across all services provided.

How we operate

qUALITY MANAgEMENT Through our structured auditing process we strive to achieve our visions and values in relation to the Quality, Service and Commitment we provide to our clients. This is reflected in our continued success and award of the industry-recognized iSo 9001:2008 accreditation relating to Catering and Support Services. our drive to maintain this standard is evident through our company documentation and the supporting information we can provide onsite.

as part of this accreditation the company undergoes an audit every six months which encompasses both head office and site respectively. This covers all aspects and completion of the required paperwork and procedures as detailed within our master Flow Chart Documentation. (a copy of this is issued to all sites as a guide.)

qUALITY AUDITSas part of this process various internal audits are completed in order to review, evaluate and monitor the service and standards being provided. These will occur over a set duration, i.e. daily, weekly, monthly and six-monthly and will run in conjunction with additional Marketing/ Site Standard audits which are completed by Senior head office personnel during their scheduled site visits.

SAFETY MANAgEMENT our company safety management systems are uniquely designed in order to facilitate the various sizes of contracts which we operate. in order to make them more applicable for each site, plans and procedures can be presented and implemented as separate documents or encompassed as a whole. official audits and risk assessments are regularly carried out before beginning and throughout contracts, across all operations as part of our Safety Management plan and Quality Standards procedures.


We pride ourselves on being an organization that

delivers excellence and dedication to the service

which it provides...


PLANS, PRODCEDURES AND POLICIES all our site documentation fits under a specific policy, for example; Quality, Safety, environmental, etc. This is subsequently supported by the plans and procedures detailing the specific tasks required to be followed. The style and format of this reporting documentation is designed to allow all levels of personnel to be involved in the completion and understanding of the process. on award of the contract these plans will, where applicable, be made site-specific and tailored in accordance with the tender requirements.

MOBILIzATIONMobilization covers all aspects of initiating the contract from the recruiting and selection of trained personnel, the logistical requirements through to the commencement of the additional services and the

serving of the first meal. all stages are discussed, planned and strategically laid out in accordance with the Mobilization plan. This plan is controlled by our Business Development Team incorporating input from all key departments such as operations, human Resources, Quality and purchasing. This plan becomes a ‘working document’ which is regularly reviewed, updated and communicated with the relevant people onsite.

THE ENVIRONMENTWorking in conjunction with a recognized specialist in environmental policies and procedures, we have developed a comprehensive environmental Management plan (eMp) to cover all key environmental issues.

Recycling and the use of waste reduction processes such as the ‘ecovim’ System are key environmental initiatives that action actively promotes as an option to enhance the service offer. The introduction of such initiatives clearly have a positive impact on site.

FEEDBACK Customer feedback is crucial to any operation and when constructive it can be seen and used as a positive tool in the overall quality monitoring process. at action, we encourage participation and feedback from our customers relating to any area in which we provide a service, be it through the standard of food, servicing of the rooms or the selection of films shown in the movie theatre.

How we operate


SIgNATURE DISHevery chef has a Signature Dish which is their own creation and encapsulates their own philosophy. it’s generally the first to grace their menu and the last to leave. We asked each of our qualified Chefs to develop a ‘Signature Dish’, something that is special to themselves as individuals; be it a favourite type of cuisine, a tried and true home made recipe or a particular cut of meat.

FRESHLY SqUEEzED ORANgE JUICEThere is nothing quite as satisfying as a glass of freshly squeezed orange juice. These highly engineered machines chill, cut and squeeze fresh oranges into a cup for immediate consumption, and with few components it makes cleaning and maintenance a practical service option.

MEAT STANDARDS AUSTRALIA (MSA)at action all our ‘grilling steaks’ comply to the MSa quality grade standard of meat, which we believes enhances the meal experience. MSa is a beef and lamb meat eating quality program designed to take the guesswork out of buying and cooking australian red meat. MSa provides an endorsement of quality for graded cuts of red meat indicating product has met quality standards for tenderness, juiciness and flavour.

STEAK BUzzER PAgINg SYSTEMWhile we prepare your steak, fish or chicken exactly to your liking you should have the freedom to visit the bar, go outside or just sit down while waiting. introduce a Buzzer paging System and we can alert your residents as soon as their ‘Cook to order Meal’ is ready for collection, fresh and straight from the hot plate.

HEALTHY HEARTaction has had a long and established working relationship with onsite health Solutions, part of the Sanitarium health and Wellbeing group. Working in conjunction with the health and lifestyle co-ordinators on site, action chefs and managers have developed a range of menu options to support the various health targeting programs that on site specialise in. (e.g. healthy heart).

In today’s competitive market with many companies vying for the same projects it’s never been more important to move with the times and stand out from the crowd. Action sets itself apart by remaining one step ahead in providing the ‘must have’ extras. We continually search out new innovative ideas and concepts to provide clients with a variety of additional service options outside the standard scope of work.

Innovations


ELECTRONIC MENU BOARD automatically schedule your Menu Board to change for Breakfast, lunch and Dinner - that’s service without needing to lift a finger. The Digital Menu board is created with lCD displays and can be a single lCD screen or a multiscreen system. The content is updated from a single location and can be published immediately and prepared ahead of time.

‘BEAN TO CUP’ COFFEE MACHINEat action we have always maintained that the provision of a good coffee product is the start of a great service. automated ‘Bean to Cup’ coffee machines are a regular inclusion on our sites and are ideal for coffee aficionados although require little skill to operate. Control the grind, strength, milk and temperature just as you like it. Machine sizes can be tailored to meet any camp size and can be supplied with or without the Barrister!

THE ECOVIM SYSTEMThe ecoVim System is a revolutionary and environmentally friendly onsite organic waste conversion technology that reduces the weight and cost of waste hauling and composting. The technology reduces 93% of food and waste volume by converting waste into high density sterile biomass particles utilizing a proprietary decomposition and conversion process. The 4-23 hour process requires no enzymes, water or venting so there is no environmental damage.

BOTTLE CYCLER gLASS MANAgEMENTThe Bottle Cycler is the easy, fast, quiet and environmentally safe. The Bottle Cycler manages your glass waste safely and effectively by breaking down glass into smaller recyclable pieces that reduce the disposable volume of your empty bottles by 80%. The Bottle Cycler also has a positive impact on reducing glass related oh&S accidents, possible noise complaints and eliminates direct contact with empty bottles.

PEST CONTROLaction is a catering company at heart and thus has a thorough understanding of the importance of a clean and pest free environment. allpest assist action by maintaining the integrity of our food products, preparation and living areas. Thereby achieving the standards necessary to meet health regulations, comply with haCCp and the requirements set out by the relevant external auditing bodies.

ONSITE FLORISTWe can happily help you organise flowers, chocolates or whatever gift you feel is appropriate for loved ones on those special occasions. Remembering those important dates can sometimes be hard so let us take away the stress and sign up to our personal information page and we will make sure to remind you in advance.

DYSON ‘AIR HAND’ DRYERSThe Dyson ‘air hand’ Dryer adds a new level of hygiene safety and service. living in an environment where germs and bacteria can travel quickly personal hygiene is a key factor. The Dyson ‘air hand’ Dryer uses a hepa filter which eliminates 99.9% of bacteria and viruses in the air.

Innovations


action speaks louder than words...

PERTHHEAD OFFICEP: (08) 9449 1600 F: (08) 9449 1611e: [email protected] Box 622, Welshpool BC. Wa 6986Unit 4/524, abernethy RoadKewdale. Wa 6105

BRISBANEp: (07) 3854 2394 F: (07) 3854 [email protected] 1 (level 1), 91 Commercial Teneriffe. QlD 4005

HR & TRAININg CENTREPERTHp: (08) 9449 1616 F: (08) 9449 1611e: [email protected] 13/524, abernethy Road Kewdale. Wa 6105

actioncatering.com

action speaks louder than words … · action speaks louder than words... Total Facilities...

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