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SITHIND002 Source and use information on the hospitality industry

Assessor guide

Assessment Workbook

Table of Contents

SITHIND002 Source and use information on the hospitality industry....1

Assessor guide...............................................................................................................1

Table of Contents...................................................................................................................2

Student Assessment Cover Sheet........................................................................................3

Instructions.............................................................................................................................4

The Unit of Competency........................................................................................................4

The Context for Assessment................................................................................................5

Assessment Methods............................................................................................................5

Resources Required for Assessment..................................................................................5

Assessment 1. Knowledge Assessment..............................................................................6

Assessment 2 – Practical Research Assessment.............................................................22

Learner Instructions........................................................................................................22

Task 3................................................................................................................................27

Task 4................................................................................................................................28

2SITHIND002 Source and Use Information on the Hospitality IndustryVersion 2.0 08/10/2019

Assessment Workbook

The Unit of CompetencyThe units of competency specify the standards of performance required in the workplace.

This assessment addresses the following unit of competency:

SITHIND002 Source and Use Information on the Hospitality Industry

1. Source and use industry information.

2. Source and use compliance information.

3. Source and use information on hospitality technology.

4. Update personal and organisational knowledge of the hospitality industry.

A complete copy of the above unit of competency can be downloaded from the TGA website:

https://training.gov.au/Training/Details/SITHIND002

SITHIND002 Source and Use Information on the Hospitality IndustryVersion 1.0 Produced 3 March 2019

© RTO Learning Materials

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https://training.gov.au/Training/Details/SITHIND002

Assessment Workbook

Assessment MethodsThis workbook uses the following assessment method(s):

Knowledge Assessment – A set of generic and workplace questions testing the learner’s general knowledge and understanding of the general theory behind the unit.

Practical Research Assessment – A set of tasks or activities completed according to set instructions and guidelines to meet the requirements of the relevant unit. These tasks and activities require you to have access to a workplace.

Resources Required for AssessmentThe learner will need access to:

Computer with Internet and email access and a working web browser

Installed software: MS Word, Adobe Acrobat Reader

A workplace that will allow you access to:

o A workplace supervisor

o Workplace resources and equipment needed to complete the Practical Assessment


Assessment Workbook

Student Assessment Cover SheetTo the learner: Print this cover sheet and complete it by filling in all the required information and signing on the space provided. Your signature must be handwritten. Scan the completed cover sheet and submit it along with your evidence submissions. Use the filename: SITHIND002 Cover Sheet

Student NameStudent Number

Student Phone number Email

Course Code SIT20316Course Name

Certificate II in Hospitality

Unit Code SITHIND002

Unit Name

Source and use information on the hospitality industry

Assessment Number/Types

1 Knowledge Assessment

2 Practical Research Assessment

I confirm that the attached work is entirely my own, except where other writers have been referenced. I confirm that this assignment has not been submitted before at ACOHR or other institutions. I understand that plagiarism and other forms of cheating will result in academic penalty.By submitting this assessment, I agree that:

I have and read and understood the details of the assessment I understand the rules and consequences of plagiarism and that the attached assessment is my own work. I have one week in which to resubmit this assessment if I am deemed unsuccessful.

Student’s Signature

Date

Trainer/Assessor to completeAssessment 1: Knowledge

AssessmentAssessment 2 Practical Research

Assessment

DateSatisfactory (S)

Not Yet Satisfactory (NYS)

Resubmission required

(Y/N)Date

Satisfactory (S)Not Yet

Satisfactory (NYS)


(Y/N)Date

Satisfactory (S)Not Yet

Satisfactory (NYS)


(Y/N)

comments/observations/feedback comments/observations/feedback comments/observations/feedback



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Overall Result for this Workbook C/NYCTrainer/Assessor’s NameTrainer/Assessor’s Signature Date


Assessment Workbook

Assessment 1. Knowledge Assessment

1. Match the main sectors with the related industries that make up the hospitality industry.

a. Hotel & Resorts

b. Motels

c. Pubs, Clubs, & Nightclubs

d. Restaurants

Operators in the industry sell alcoholic beverages for consumption either on the premises (e.g. bars) or off the premises (e.g. drive-through bottle shops). Includes: Liquor for consumption on-premises, Liquor for consumption off-premises, Gaming and wagering facilities, Meals and non-alcoholic beverages, other products and services

Are primarily engaged in providing food and beverages for consumption on the premises. Customers generally order and are served while seated and pay after eating. The industry includes licensed, unlicensed and BYO restaurants. The industry excludes cafes and coffee shops, theatre restaurants, catering services and shops that primarily offer takeaway food services.

These establishments provide accommodation on a room or suite basis and some may operate a restaurant and bar on the property. Most have direct access to an open parking area and are located adjacent to a major road. Most guest rooms have bath and shower facilities and may or may not have cooking facilities, such as hot plates, ovens and microwaves.

Are establishments that are licensed to operate a public bar and provide accommodation on a room or suite basis, with a bath or shower and other facilities in most guest rooms. The industry also earns revenue from the provision of food and beverages.

S ☐ NYS ☐

Trainer comments: (only comment if NYS)



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3. What business relationships do the following hospitality sectors have with each other? How do their products or services support and benefit each other?

HOTELS AND RESORTS

ENTERTAINMENT

PUBS, CLUBS, NIGHTCLUBS

RESTAURANTS

S ☐ NYS ☐


3. Knowledge can help us improve our skills, enhance our performance and enhance the performance of the business.

For the following points, identify sources of information you can use, what information you will gain, and how you will use it. An example has been provided for you.

Work performance

Source of information

Information gained Use

Décor trends Instagram New designs for outdoor dining

Create a new outdoor dining area for the

business

Improving skills and productivity


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Food trends

Providing quality customer service

Customer expectations

S ☐ NYS ☐


4a.Match the following systems with its correct definition.

a. Quality assurance

b. Accreditation schemes

c. Rating systems

Are a commonly used quality assurance mechanism. To assist customers in making informed choices about which establishment to visit, ratings systems can be used to anticipate the standards that can be expected.

Is a system that is designed to ensure that the customer can always be guaranteed a consistent standard of product or service. Fast food chains are an excellent example of this type of standardisation. Their products are prepared following systematic processes, ensuring that they always taste and look the same, regardless of where they are made.

Businesses meet a standard set by the accreditation scheme and are issued Accreditation status and receive a certificate and accreditation logo for use in marketing activities.

S ☐ NYS ☐



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4b. What is the purpose of industry quality assurance schemes? How do you use these systems / schemes to benefit the business?

S ☐ NYS ☐


5. Which of the following laws specifically relate to the hospitality industry? Select the three (3) correct answers.

☐ i. Equal employment opportunity (EEO) is the principle that everyone can have equal access to employment opportunities based on merit, without fear of discrimination or harassment.

☐ ii. Licensing laws including; Liquor Act 2007, Gaming Machine Act 1991, Food Act 2006

☐ iii. Consumer laws including; Competition and Consumer Act 2010, Privacy Act 1988

☐ iv. Health Practitioner Regulation National Law Act 2009, a national register and accreditation scheme for health practitioners.

S ☐ NYS ☐



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6. a. What is the economic significance of the hospitality industry on the following areas;

Local economies

Infrastructure

Jobs

GDP

6. B. Which of the following is of social significance to the hospitality industry and do they have a positive or negative impact?

SOCIAL SIGNIFICANCE

(TICK)

SCENARIO POSITIVE NEGATIVE

☐ Interest rate increase ☐ ☐

☐ Responsible service of alcohol ☐ ☐

☐ Influencers posting photos of food from local restaurants

☐ ☐

☐ Change in government ☐ ☐

☐ Friends getting together for special occasions

☐ ☐

S ☐ NYS ☐




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7a. Of the following statements relating to the hospitality industry, identify which are true or false.

True False

i. Improving your skills and productivity can enhance the quality of your work performance.

☐ ☐

ii. Information regarding current market trends and customer expectations can enhance the quality of your work performance.

☐ ☐

iii. Providing quality customer service does not improve work performance.

☐ ☐

iv. You can help enhance work quality by suggesting new and improved ways of doing things.

☐ ☐

v. You should always work according to ethical industry practices.

☐ ☐

vi. You don’t need to know the legal requirements for yourself or the organisation.

☐ ☐

S ☐ NYS ☐


7b. Provide two (2) examples of laws and legal requirements you need to adhere to when working within the hospitality industry.

i. ii.

iii. iv.


Assessment Workbook

S ☐ NYS ☐


8. What is the role of trade unions in the hospitality industry? Give two (2) examples of trade unions for the hospitality Industry in Australia.

i. ROLE OF TRADE UNIONS

ii. TWO EXAMPLES

S ☐ NYS ☐


9. a. Identify the two (2) awards that are relevant to the Hospitality industry.

☐ i. Car parking award 2010

☐ ii. Hospitality Industry (General) Award 2010

☐ iii. Registered and Licensed Clubs Award 2010

☐ iv. Book Industry Award 2010

b. For this question you will need to access the Hospitality Industry (General) Award 2010 that is saved in your supplementary files folder and answer the following questions.

According to the Award, write the employee or employer rights and or responsibilities for the following;

Full-time employee hours



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Part-time employee hours

Casual employee loading %

Leave loading %

Deduction for breakages or cashiering underings

Food and beverage attendant grade 1

S ☐ NYS ☐


11. A trade show, such as the Australian Hospitality & Gaming Expo and the Food and Wine expo, is a gathering of industry experts, enthusiasts, and media under one roof in a setting that promotes business, education, and fun.

What new technologies, products or services might you find at a trade show that assist you in finding new and improved ways of doing things?

Identify a trade show, product/technology/service and how that assists the industry to improve. An example has been provided. 5 answers required

TRADE SHOW PRODUCT/TECHNOLOGY/SERVICE HOW IT IMPROVES PRACTICES

Bridal Expo Photo booth for partiesA wedding planner gains new ideas to pitch to clients and stays ahead of the competition


Assessment Workbook

S ☐ NYS ☐


12. What is the role of industry associations for the Hospitality Industry in Australia? Give two (2) examples of industry associations.

i. ROLE OF INDUSTRY ASSOCIATIONS

ii. TWO EXAMPLES OF INDUSTRY ASSOCIATIONS

S ☐ NYS ☐


12. Provide an example for each of the following ethical issues that are relevant to the hospitality industry, including the organisational code of conduct that it may be relevant to. The first one has been done as an example.



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Assessment Workbook

ETHICAL ISSUE

EXAMPLE RELEVENT TO HOSPITALITY INDUSTRY

ConfidentialityPrivacy laws; If a person phones a hotel and asks for the room number of a guest you must tell them that it is against your privacy policy and codes of conduct to give out that information

Honesty

Integrity

Discrimination

S ☐ NYS ☐


13. How do state, territory and commonwealth laws relating to hospitality help to protect the local community and lifestyle of its residents? Identify 2 mandatory protection laws within each of the following;

a. Responsible service of alcohol

b. Responsible conduct of gaming

c. Food safety

S ☐ NYS ☐



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14. Match the following legislation to its description and purpose.

a. EEO and Anti-discrimination

b. Gaming

c. RSA

d. Food Safety & Hygiene

In Australia, this legislation aims to improve food safety.

Food poisoning is a matter of serious concern for any food and beverage operation.

FSANZ estimates that over 5 million cases of food poisoning occur each year

Poor food handling practices could hospitalise or even kill a patron

Compliance with these standards is the minimum requirement for an establishment. They allow for planning of all operational duties around the framework provided.

Local councils are in charge of enforcing building codes, supervising safe food handling and conducting random inspections of food premises

Under Australian law, everyone has an equal right to work and to be treated fairly while at work and employers have a responsibility to make merit-based employment decisions when hiring or promoting staff.

It is illegal to deny someone an opportunity to work on the basis of their race, sexuality, age, marital status, political affiliation, religion, favourite sport team or anything else unrelated to their ability to perform the tasks of the job.

It is also illegal to discriminate against someone, on the same basis.

Each state has Equal Employment Opportunity (EEO) and anti-discrimination legislation, put in place to create a fair workplace.

Staff must ensure their work activities and behaviour is carried out fairly and respectfully of others and they follow organisation’s policies and procedures.



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Assessment Workbook

This legislation regulates activities in casinos and other approved venues and ensures operators conduct themselves honestly and responsibly.

There is a lot of legislation such as RSG controlling the operations of Australia’s gaming industry, with each state or territory responsible for the gaming activities in their jurisdiction.

Staff and management must ensure that they sell and supply liquor to patrons in a responsible manner.

The sale of alcohol in Australia requires a permit, or license.

Hospitality employees who are involved in serving alcohol must understand their legal responsibilities.

The laws and operational requirements vary between states. You must be aware there are state and region specific variations, such as total alcohol bans in some areas.

RSA is a course that provides employees with comprehensive training on how to provide alcohol responsibly, including the dangers associated with excessive consumption, techniques for handling difficult patrons, legal requirements and the fines associated with breaching liquor laws.

S ☐ NYS ☐


15. For each of the following identify a current or emerging technology related to the hospitality industry?

a. Catering management systems

b. Computer / phone apps

c. Computer-aided order and dispatch systems

d. Project management systems


Assessment Workbook

e. Food production systems

f. Online booking systems

g. reservations, operations and financial and tracking systems

h. Social media

S ☐ NYS ☐


16. Being knowledgeable about the industry enables you to stay current with industry changes and provide higher levels of service to your customers as well as understanding your legal and ethical responsibilities.

Relevant and current information on the hospitality industry can be achieved by accessing many sources. For each of the following sources, provide an example, and explain what information you can gain from them.

Industry developers of codes of conduct or ethics

EXAMPLE:

Information:

Discussions with industry experts

EXAMPLE:

Information:

Hospitality Industry Associations

EXAMPLE:

Information:

Hospitality EXAMPLE:



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Assessment Workbook

Industry accreditation operators

Information:

Hospitality industry journals, reference books, seminars and events

EXAMPLE:

Information:

Libraries, social media, magazines, newspapers

EXAMPLE:

Information:

Discussions with colleagues, peers and suppliers

EXAMPLE:

Information:

Firsthand personal experience

EXAMPLE:

Information:

Hospitality laws issued by government regulators

EXAMPLE:

Information:

Training organisations

EXAMPLE:

Information:

UnionsEXAMPLE:

Information:

S ☐ NYS ☐



Assessment Workbook

17. A. The hospitality industry is regulated by a number of different Acts, covering everything from food safety to liquor licensing, the responsible service of alcohol, smoking, gaming, and employment laws. Staying abreast of the constantly changing laws can be challenging but should be a part of an organisations quality assurance policies.

What occupational licensing should an employee hold for the following areas of hospitality prior to commencing work.

CHEF

BAR PERSON

WAITER

GAMING MACHINE

ATTENDANT

b. What would be the purpose of a restaurant wanting to participate in a quality assurance scheme such as a The Michelin Guide?

c. What is the impact if a restaurant is deemed non-compliant after receiving their rating?

d. What would be the roles and responsibilities of employees when participating in the following schemes?

HACCP

Restaurant and catering Association



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Gold Licence

Australian Good Food Guide, Chef Hat Awards

S ☐ NYS ☐


18. Feedback is vital in enhancing the way we work and the way we do business. Look at the following scenarios, what type of feedback might we exchange, and how would we use it to improve work performance?

A new supplier has provided a restaurant with a new brand of Lamb.

A coffee roaster has a new blend of coffee from Brazil. They are not sure how it will sell and so has asked a restaurant to trial it for them

A hospitality staffing agency sends out feedback forms every week to its clients so they can review the staff they received.

S ☐ NYS ☐


20. List three (3) examples of current or emerging technology that you may see in the hospitality industry and explain how these technologies can enhance your business and your day to day activities. An example has been supplied.


Assessment Workbook

i. ii. Uber Eats and other delivery services. Another form of advertising. Increases your possible daily revenue and therefore provides more jobs. Can promote special offers.

iii. iv.

v. vi.

vii.viii.

S ☐ NYS ☐


21.a. Finding a job and building a career is more than just accessing job sites. Where could you find information that would assist you in planning for a career of your choice. Identify 5

S ☐ NYS ☐




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b. What does equal opportunity in the workplace mean, and where can you access information on equal employment opportunity law?

S ☐ NYS ☐


22.Which of the following are covered in national and state laws for anti-discrimination and Equal Employment opportunity in the workplace? Tick the correct answers.

☐ Age discrimination

☐ Privacy laws

☐ Disability rights

☐ Race discrimination

☐ Sex discrimination

☐ International visa conditions

☐ Aboriginal and Torres Strait Islander Social Justice

☐ LGBTI

S ☐ NYS ☐



Assessment Workbook

23.Ethics in the hospitality sector are one of the most important issues faced by the industry. How can a hospitality worker ensure they are working ethically on a day to day basis in the workplace? Name 3

i.

ii.

iii.

S ☐ NYS ☐


24. Identify 5 Career opportunities within the hospitality industry that you might be interested in pursuing, the responsibilities of that job, and what training you might have to undertake to achieve it. An example has been done for you.

Career Responsibilities Training required

Porter

- Carrying and labelling guests’ luggage with tags

- Sweeping and mopping floors and vacuum carpets

- Ensuring building entrance is free of clutter at all times

Possibly a certificate 2/3/4 Hospitality, but no formal requirements



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Assessment Workbook

S ☐ NYS ☐


25.There are many laws, regulations and guidelines in Australia that govern how a business is conducted and so programs are put in place to make sure they can ethically meet their obligations and identify potential breaches. These programs are called quality assurance.

Identify 3 codes of conduct and one code of ethics a business must follow and a possible quality assurance policy put in place by an organisation to remain compliant. An example has been provided

Code of conduct Policy

Responsible service of alcohol

All employees must have a valid QLD RSA certificate prior to starting employment. The hotel follows all codes of conduct put in place by the Office of Liquor and Gaming and practices ethical

Code of ethics Policy

S ☐ NYS ☐



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26.Employers have a legal responsibility to make employment decisions based on the proper assessment of individuals work related qualities, abilities and potential, based on the general requirements of the job.Which of the following are considered merit-based employment decisions? Tick correct answers

TICK

Chris was hired as bar person over Kimble because he had cocktail experience. The job description mentioned cocktail experience would be advantageous.

☐

Melissa was promoted to lead customer liaison officer over Kaleb. Kaleb had been in his position for 6 months longer the Melissa, but Melissa had received a higher rating of feedback from guests.

☐

Helen was hired from a selection of 20 applicants for the position of Front Desk receptionist at the Jayde Hotel. She had lots of experience but no formal qualifications. All other applicants had similar experience, and qualifications as well. All of the reception staff at the hotel are Blonde and under 25 years of age.

☐

Ben applies for a job as Head Chef at Jacks Pub. The Food and Beverage Manager is showing him around the establishment when a waitress recognises Ben and asks how his 5 kids are. The interview ends abruptly and Ben does not get the job

☐

S ☐ NYS ☐




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Assessment Workbook

ASSESSOR MARKING CHECKLIST

Learner’s Name:

Student ID

Date

Assessment 1 – Knowledge questions

S ☐ NYS ☐

Trainer comments:

Trainer/Assessor’s NameTrainer/Assessor’s Signature Date


Assessment Workbook

Assessment 2 – Practical Research AssessmentLearner Instructions

The Practical Assessment will help you demonstrate skill requirements relevant to sourcing and using information on the hospitality industry

Task 1

You must research one (1) current issue and one (1) current trend within the hospitality industry. You can select one from the list below or identify your own.

CURRENT TRENDS CURRENT ISSUES

Creating Instagrammable food

The cost of operating a small business; Penalty rates, taxes, fees

Catering to millennials Skilled labour shortage

Food delivery services Political and security challenges

You must address an issue AND a trend in your responses.

Identify your issue and trend below

ISSUE:

TREND:

1.1 For the issues and trends you have selected, what sources of information could an organisation access to monitor the effects on the business?



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ISSUE:

TREND:

S ☐ NYS ☐


1.2 What economic significance do these issues and trends have on the hospitality industry?

ISSUE:

TREND:

S ☐ NYS ☐


1.3 What social significance do these issues and trends have on the hospitality industry?

ISSUE:

TREND:

S ☐ NYS ☐


1.4How can this information be shared with colleagues?


Assessment Workbook

S ☐ NYS ☐


1.5 Once the organisation has monitored the effects of these issues and trends on the business, how can the gathered information be integrated into daily work activities?

S ☐ NYS ☐


Task 2

You must research the following related to working in the hospitality industry and fill in the table.

Equal Employment Opportunity (EEO) law

Definition

How does this law affect the hospitality Industry

What is the impact of non-compliance

The Food Act Definition



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2006 How do these laws affect the hospitality Industry

What is the impact of non-compliance for the business

Quality assurance schemes

Definition and example

How does this scheme affect the hospitality Industry


Codes of conduct relating to hospitality industry

Definition

How do these codes of conduct affect the hospitality Industry


Ethical Definition


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practices How do these practices affect the hospitality Industry


Industry accreditation operators/ industry association membership

Definition and example

How does this membership affect the hospitality business


Hospitality Awards

Definition

How do these Awards affect the hospitality Industry

What is the impact of non-compliance by the business owner

Occupational Definition



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Licensing -Responsible service of alcohol

How do these laws affect the hospitality Industry


Occupational Licensing -Responsible service of gambling

Definition

How do these laws affect the hospitality Industry


S ☐ NYS ☐


Task 3

3.1 You are to research three (3) examples of current and emerging technology used in the hospitality industry and provide one example of each.

i.

ii.

iii.

S ☐ NYS ☐


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1.6 How can knowledge of the above technologies assist you with your daily duties in the workplace?

S ☐ NYS ☐


3.3 Suggest one new or improved workplace practices for each of the technologies you listed in question 3.1

i.

ii.

iii.

S ☐ NYS ☐




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Task 4

Look at the structure of the hospitality industry in the picture below. You are to choose 2 sectors… e.g., restaurants and bars and cruise ships, and conduct research to answer the following questions;

4.1 Identify 2 business relationships your researched sectors may have with other sectors in your industry

SECTOR 1. SECTOR 2.

S ☐ NYS ☐



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4.2 Identify 2 Career opportunities within each of your researched sectors and the roles and responsibilities of those careers.

SECTOR 1. SECTOR 2.

S ☐ NYS ☐


4.3Key ways information can be sourced and used to improved skills, productivity and work performance within these sectors

SECTOR 1. SECTOR 2.

S ☐ NYS ☐


4.4 Hospitality industry suppliers you may need to work with in each of the sectors. Provide an example of each, including web address of supplier.

SECTOR 1. SECTOR 2.

S ☐ NYS ☐




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4.5 Look at the food services sector and the hotels sector in the diagram. How do these two sectors work together for mutual economic benefits?

S ☐ NYS ☐


4.6 What sources of information were used for research (or could be used) throughout Task 1, 2, 3 and 4? Identify at least six (6) different sources.

i.

ii.

iii.

iv.

v.

vi.

S ☐ NYS ☐



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Task 5CASE STUDY (exert from “Tourism 2020” Tourism Australia”) Full version available in supplementary file

The Tourism and Hospitality industry is one of Australia’s largest employing industries, employing some 640,000 people across the sectors of hotels (170,000), accommodation (90,000), casinos (20,000), clubs (100,000) and restaurants & caterers (250,000). In contrast to other industries such as manufacturing or mining, the T&H industry employs people in every Australian state, city, town and electorate.

The industry generates $94 billion in spending and contributes nearly $34 billion to Australia’s GDP, directly employs over 500,000 people and earns nearly 10% of our total export earnings, making it Australia’s largest service export industry. It helps to fund critical economic infrastructure like airports, roads and hotels, and provides the people-to-people linkages to Australia’s international interests. It also plays an important role in the economic development of regional Australia, with 46 cents in every tourist dollar spent in regional Australia.

The T&H industry consists of almost 280,000 enterprises that support the visitor economy from accommodation and cafes, casinos, tour companies, travel agents, transport companies, and parts of the retail and education sector. The industry is supported by a supply chain that generates significant economic multipliers. Every dollar spent on tourism generates an additional 91 cents in other parts of the economy – higher than multipliers in mining, agriculture and financial services.

As a visitor-enticement tool and determinant of return visitation or recommendation, Hospitality is incomparable. The overriding social aspect and means by which it delivers life essentials such as food, drinks and rest in genial and relaxing settings, confirms Hospitality is at the heart and soul of the community as well as a powerful contributor to the economy.



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5.1 Based on the information in the case study above, Identify the economic significance of the hospitality industry. Identify 4

1

2

3

4

S ☐ NYS ☐


5.2 Based on the information in the case study above, Identify the social significance of the hospitality industry. Identify 4

1

2

3

4

S ☐ NYS ☐



Assessment Workbook

ASSESSOR MARKING CHECKLIST

Learner’s Name:

Student ID

Date

Assessment 2 – Practical Research Assessment

TASK 1 TASK 2 TASK 3 TASK 4 TASK 5

S ☐ NYS ☐ S ☐ NYS ☐ S ☐ NYS ☐ S ☐ NYS ☐ S ☐ NYS ☐

Trainer comments:

Trainer/Assessor’s NameTrainer/Assessor’s Signature Date



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