T obago, Trinidad and Tobago, November 1-3, 2004 – The ACI Latin America/Caribbean

annual conference, hosted by the Government ofTrinidad and Tobago was opened by the HonorableFranklin Kahn, Minister of Works and Transport ofTrinidad and Tobago, the Honorable Orville London,Chief Secretary, Tobago House Assembly, LinusRogers, Chairman of Airports Authority of Trinidadand Tobago, and Rosalind Ramadeen, GeneralManager, AATT, Robert J. Aaronson, ACI DirectorGeneral and Ernesto Gutiérrez, President of ACI-LAC.

Delegates from 25 airports and airport groupsparticipated and some 180 representatives of theaviation industry attended the conference.

Ernesto Gutiérrez President of AeropuertosArgentina 2000 was re-elected as President of theACI-LAC Region for the period 2005-2006.

The new Regional Board is composed as follows:

1. Ernesto Gutiérrez, Aeropuertos Argentina 2000,Argentina (President)

2. Miguel Southwell, Miami International Airport (1st Vice President)

3. Héctor Navarrete, ASUR, Mexico (2nd Vice President)

4. Earl Richards, Jamaica Airport Authority (3rd Vice President)

5. Rafael Franco Ruiz, ECASA, Cuba (Committee Secretary)

6. Ezequiel Barrenechea, TAGSA, Guayaquil, Ecuador (Treasurer)

7. Ernesto Velazco, ASA, Mexico (Member)8. Juan Esteban Vásquez Montoya, ACSA,

Barranquilla, Colombia (Member)

9. Valseni Braga, INFRAERO, Brazil (Member)10. Carlos García Molino, Aeropuerto Internacional

de Tocumen, Panama (Member)11. Ezequiel Aguilera Torres, DINAC, Paraguay

(Member)12. Fernando Peláez, Puerta del Sur, Uruguay

(Member)13. Rosalyn Chinnia-Ramadeen, Trinidad and

Tobago, Aiport Authority (Member)14. Luis Emilio Rodríguez A., Aeropuerto de la

Romana, Dominican Republic (Member)15. Kathy-Ann Hewitt, GAIA Inc., Barbados

(Member) The new Regional Secretary, Eduardo Flores, an

attorney with considerable experience in aviation,was introduced to the participants and will take uphis post in Merida, Mexico in a few weeks. ■

AIRPORTS COUNCILINTERNATIONAL

NOVEMBER 2004 - 6

ACI-LAC Annual Conference hosted by Trinidad and Tobago

ALSO IN THIS ISSUE...

✈ ACI speaks out at ICAO Assembly

✈ ACI Statistics/Forecasting Panel adopts new strategy

✈ Airport Wayfinder launched at Portland, Oregon

ALSO IN THIS ISSUE ...

Philippe Baril, Senior Advisor, ACI-HQ receives plaque recognizing his work for ACI’s Global Training Hub from theACI-LAC Regional President Ernesto Gutiérrez.

NOVEMBER 2004 - 6 PAGE 2

ACI World HeadquartersP.O. Box 16

1215 Geneva 15 - AirportSwitzerland

Tel: (+41) 22 717 85 85Fax: (+41) 22 717 88 88E-mail: aci@aci.aero

Website: http://www.aci.aero

Chairman:Niels Boserup

Copenhagen Airports A/S

Director General:Robert J. Aaronson

Directors:

Paul Behnke

David Gamper

Roderick Heitmeyer

Linda Johnson

Editor - World Report:Paul Behnke

Assistant Editor:Jasmin Darroudi

Regional offices in Brussels,

Merida, New Delhi, Hong Kong

and Washington, DC.

ACI ICAO Bureau-Montreal.

Participants, instructors, and ACI staff in Miami.

ACI Fund seminar focuses on non-aeronautical revenues

T hirty-two participants from 23 airports in 19developing nations attended the 21st ACI Fund

Seminar in Miami on 18-22 October, 2004. Thetheme of the seminar was the development of non-aeronautical revenues. The Miami-Dade CountyAviation Department hosted the event. The seminarwas organized by Paul Genton, Managing Director,ACI Fund and Philippe Baril, Senior Advisor-Training,ACI Headquarters.

Dr. Genton chaired the course, which featuredspeakers from BIAC - Brussels airport, ADP ParisAirports, AENA Spanish airports, IATA, Dubai

International Airport, Miami International Airportand ACI Headquarters. The participants formedthree groups to make recommendations aboutincreasing non-aeronautical revenues using theprofile of an existing airport in Latin America. Thepresentations on the case study were made to apanel of experts on the final day of the seminar andwere characterized by a high level of creativity andinnovation. Miguel Southwell, Assistant Director forBusiness Development at Miami InternationalAirport and Paul Behnke, Director, Economics, ACI-HQ, presented the diplomas at the conclusion of theseminar. ■

T he Airport Information TechnologySubcommittee met in Lisbon on October 11-12

to discuss several important IT related issuesincluding IT Security, Wireless LAN, and RFID. Thecommittee decided that it would launch an ITSecurity survey. This survey, which will examine thelevel of IT security implemented at airports, will startwith a few airports and will eventually be extendedto include all ACI member airports.

The Airports IT Subcommittee was also given adetailed presentation by Paul Mockapetris fromNominum. Dr. Mockapetris talked about the future ofthe internet and DNS servers with a specific focus onthe .aero domain name, a common domain for theentire aviation industry. The committee will meetagain in 2005 in conjunction with the ACI NorthAmerica Business IT Committee for a two day jointmeeting. ■

Airport IT Subcommittee Meets in Lisbon

NOVEMBER 2004 - 6 PAGE 3

ICAO General AssemblyT he International Civil Aviation Organization

(ICAO) held its 35th Assembly at theOrganization's Headquarters in Montreal from 28September to 8 October 2004. 1300 delegates from175 of its 188 Contracting States and 36 observerdelegations met to review ICAO's activities overthe past three years and to approve the workprogramme and budget of the Organization for theperiod 2005-2007.

The agenda for the meeting covered the majorissues including aviation safety, security andprotection of the environment. Also discussed werethe liberalization of the air transport industry, globalair navigation policies and recent developments inthe legal field.

ACI presented an official statement and 7 Working Papers to the Assembly (available on

www.aci.aero) and was represented by an eightperson-delegation led by ACI's Director General andincluding two representatives from ACI memberairports. ACI's positions and the relevant outcomesof the Assembly were transmitted to members on 19 October 2004 in the ACI Aeropolitical &Committee Brief (2nd Quarter 2004).

Comprehensive Assembly documentation isavailable under www.icao.org. ■

ACI delegation at ICAO Assembly: from left Robert J. Aaronson, Paul Behnke, Richard Marchi and RoderickHeitmeyer (not pictured, David Gamper and Andreas Schimm of ACI-HQ, Anne Murray of Vancouver andHubert Andrade of ADP).

Roderick Heitmeyer, Director ACI’s ICAO Bureaureceives plaque for dedicated service to the globalcommunity of airports from Niels Boserup, ACIChairman. Mr. Heitmeyer retires at the end of year.

M ONTREAL - The International Centre forAviation Management Education and

Research (ICAMER) at John Molson School ofBusiness (JMSB), Concordia University, and AirportsCouncil International (ACI) will partner to developand deliver an Airport Executive Leadership Program(AELP). Targeted at future CEOs, Deputy CEOs, orVice-Presidents of airport operatingorganizations, the program aims todevelop airport-industry leaders and toadvance the professionalism of airportmanagement practices.

Under this partnership, JMSB plansto offer, on behalf of ACI, a minimum oftwo courses per year starting in 2005.Each two-month course will employ acombination of face-to-face and web-based sessions using state-of-the-artcommunications technology developed byJMSB. Participating airport professionals,who will be nominated by their employer,will undertake the program while

remaining employed on a full-time basis.

John Molson School of Business began offeringan Aviation MBA program in 1992. The curriculumintegrates aviation management training relevant toa broad range of air transport organizations such asairports, air navigation services providers, airlines,

civil aviation authorities, as well as industrymanufacturers and suppliers. The Aviation MBAprogram offers two formats: full time residence inMontreal or distance learning. JMSB will alsoaward a graduate diploma and a graduate certificatein aviation management as of September 2005.

Development of the AirportExecutive Leadership Program ispartially funded by a grant fromValorisation-Recherche Québec(http://www.vrq.qc.ca).

John Molson School of Business (JMSB) and Airports Council International (ACI)Partner to Offer Airport Executive Leadership Program

Dr. Dale Doreen and Robert J. Aaronson lauch the Airport ExecutiveLeadership Program

To register for this programand be kept informed of the detailspertaining to 2005 courses, pleasecontact:

Michael Brown or Jasmin Darroudi, ACI Genevambrown@aci.aerojdarroudi@aci.aero

NOVEMBER 2004 - 6 PAGE 4

T he ACI World Statistics and Forecasting Panelmet in Washington D.C. on September 9 and 10,

2004, hosted by the Metropolitan WashingtonAirports Authority and ACI North America. Some 20persons attended the meeting which was chaired byStan Maiden of BAA.

The meeting focused on forecastingmethodologies with presentations by the FAA's chiefforecasters on passenger numbers andrepresentatives of MergeGlobal on freight forecasts.The Panel decided to produce ACI forecasts based ona new, hybrid methodology.

All ACI member airports will receive aquestionnaire requesting two sets of forecasts ofpassengers, freight and movements throughout theyear 2020. The first forecast will be essentially a"demand" forecast, based on the assumption thatairport and airspace capacity is sufficient to meetdemand. The second forecast will take into accountcapacity constraints-political, legal, environmental,and physical/topographical. The questionnaire wassent to members in October 2004.

The Panel also discussed the need to build low-cost carrier traffic into future forecasts, particularlythe ramifications for secondary airports, which can

see exponential growth when low-cost operationscommence.

The Panel also launched a new statisticalproduct: "FREIGHTFLASH", which will provide freightstatistics from a sample of the largest airports within

four weeks of the end of each month. Freightvolumes are a particularly accurate indicator of thehealth of the global economy.

The Panel will next meet in Brighton UK in earlyJune 2005.

ACI Statistics and Forecasting Panel in Washington

A CI World Chairman Niels Boserup and ACI-NA Executive Vice President, Policy

Stephen Van Beek discussed the current state ofinternational air services and the challengesassociated with it, as well as the progress beingmade in passenger and baggage screening,security management and international securitymatters in a seminar prior to the ICAO Assembly,September 25-26.

In his remarks, Niels Boserup maintainedthat liberalization and the different operatingconditions prevalent today enhance competitionamong carriers. As low cost airlines enter thescene, new traffic patterns put pressure onairlines and airports and the industry isresponding. He indicated that this environmenthas meant many new challenges for airports andairlines such as changes in passenger behavior -causing Airport Operators to reassess traditionalapproaches to operations putting pressure on

airport efficiency and pricing structures. Boserupfurther stated that airports and airlinesrelationships are changing and viewed more aspartners in the process rather than adversaries.Airports need long term strategic plans to meetfuture needs for airport capacity, while airlinesfocus on short term returns and financialsurvival. He asserted that we must ensure thatwe are accepting these differences and creatingmore win-win situations. In the process, airlinesshould take more responsibility for passengersfrom check-in to arrival, include airports inoperation routines and business development,join forces with airports regarding commonissues, and respect airport organizations asbusiness entities. Airports should enhanceefficiency, keep costs transparent, develop theairport with the needs of the airlines and thepassenger in mind, expand flexibly, keeping pacewith traffic development, focus on commercialopportunities and spreading risk, nurture the

airport image, and build good relations withgovernmental authorities.

Steve Van Beek discussed the four elementsof aviation security important to U.S. airports andthe rest of the aviation industry and offeredcomparisons between the US and the Canadianexperience, as some U.S. airport directorsexamine the Canadian model for security,adopted in the aftermath of September 11th. VanBeek asserted that the biggest differencebetween the two approaches is that theCanadian government separated the regulator(the Department of Transport) from the operator(the Canadian Air Transport Security Authority,CATSA). Unlike the U.S. model, this does not setup a situation where the enforcer is monitoringitself. He stated that vigilant oversight providesgood incentives for better performance. As well,the Canadians have institutionalized moreconsultation with airlines and airports, as eachinterest has two representatives on the CATSA

Current Challenges in International Aviation and Security and Airports:ACI speakers address McGill University Worldwide Conference

ACI World Statistics and Forecasting Panel

NOVEMBER 2004 - 6 PAGE 5

P ortland International Airport and ACIunveiled the new PDX Airport Wayfinder on

www.flypdx.com and www.airportwayfinder.com.The ACI Airport Wayfinder is a 3-D animatedvisual information program using the latestInternet streaming video technologies providingtravelers with a virtual tour of the airport andoutlines domestic and foreign passengerservices and security procedures.

With ACI Airport Wayfinder, CustomerService begins at Home. "The launch of AirportWayfinder at PDX means that airport customerservice begins long before a passenger arrivesat our terminal," said Jane DeMarco, PDXcustomer service manager. "With thistechnology, our customers will know how theairport works in advance, decreasing anxietiesabout air travel and increasing the excitementabout visiting Portland and beyond."

Watching Airport Wayfinder, travelersvirtually "walk" through PDX facilities, which areviewed in an animated and realistic way, usingadvanced visualization software and`wayfinding' techniques. Internationalpassengers, in particular, will benefit fromdetailed presentations about passport controlprocedures, customs clearance, and securitychecks and flight transfers.

By experiencing PDX through AirportWayfinder, a first-time traveler to the airportwill have the feeling that they've been therebefore. Producing what ACI has termed a

"recognition effect," Airport Wayfinder answersmany questions and allays concerns that oftenoccur prior to air travel. Consequently, a traveleris more relaxed and is likely to optimize the useof airport facilities and concessions.

"The Internet is the number one tool forairports to communicate with their customers,before they travel," said Andreas Schimm, ACIproject manager. "By offering this latesttechnology, PDX continues to belong to the mostprogressive airports in the U.S. and world. ACI is

proud to have PDX as its Airport Wayfinderlaunch customer."

Montreal Trudeau (YUL) is the next airport tooffer the Airport Wayfinder service to itscustomers. The YUL Airport Wayfinder will bereleased in December shortly after thecommissioning of the new Montréal-Trudeaufacilities in November. ■

PDX and ACI unveil Airport Wayfinder, Montreal Trudeau next

board. This provides airports and airlines with aregular channel for security or service-relatedconcerns and makes CATSA directly accountablefor its performance. As the U.S. model continuesto develop and change, it will be interesting tosee if more elements of the Canadian model areincorporated.

Focusing on the areas of passenger andbaggage screening, the management of airportsecurity, and the framework of internationalsecurity, Van Beek provided status on severalcurrent issues. Specifically, he discussed the

quality of the travelers' screening experiences;the impact of the "hassle factor;" the federalscreener workforce; funding for in-line explosivedetection baggage screening systems; andresearch and development for improvedtechnologies to enhance baggage screening. Healso discussed airports' roles in protectingcustomers, workers, and the broader communityin their terminals, throughout the aeronauticalarea, along the perimeter, by controlling accessto sensitive areas. Finally, he discussed securityrelated issues on international programs, such as

approaches to security on aircraft and US VISITentry/exit systems. Commenting on each area,Van Beek discussed ACI-NA's recommendationsfor all four elements.

For more details and copies of thepresentations made by Stephen D. Van Beek"Security and Airports: Assessing the Progressand Going Forward" and Niels Boserup "CurrentChallenges in International Aviation", pleasecontact ACI. ■

Virtual reality make Wayfinder a user-friendly program

NOVEMBER 2004 - 6 PAGE 6

In partnership withLead sponsor

Aviation ForecastingConference8th & 9th February 2005 • Vienna Marriott Hotel, Austria

■ Mohamed Elamiri, Director, Air Transport Bureau, ICAO■ Robert J. Aaronson, Director General,

Airports Council International■ Brian Pearce, Chief Economist, IATA■ George Paulson, Director ATM Programmes, Eurocontrol■ Dr. Josef Burger, Member of Executive Board & Chief

Commercial Officer, Austrian Airlines■ Bruno Matheu, Executive VP Marketing & Network

Management, Air France■ Andrew Sentance, Chief Economist, British Airways■ Martin Kacur, CEO, Czech Airports Authority■ Peter Davies, CEO, SN Brussels Airlines■ Stan Maiden, Research Director, BAA■ Peter Morris, Chief Economist, Airclaims■ Jean-Marie Chevallier, Director of Airports Planning,

Aéroports de Paris■ Paul Behnke, Director, Economics & Statistics,

Airports Council International■ Abdul Wahab Teffaha, Secretary General,

Arab Air Carriers Organisation

■ Simon McNamara, Manager, Infrastructure & Environment, ERAA■ David Henderson, Manager Information, AEA■ Wolfgang Kurth, President, ELFAA & CEO, Hapag-Lloyd Express■ Dr. Peter Morrell, Senior Lecturer, Cranfield University■ Laurent Rouaud, Vice President Market Forecasts & Research, Airbus■ Claus Ulrich, Airport Coordinator,

Germany & Chairman EUACA■ Bill Swan, Chief Economist, Boeing■ Adam Pilarski, Senior Vice President, Avitas

An exceptional gathering of industry experts including:

&

present the

A 360° air transport outlook to accurately anticipate passenger, fleet and capacity requirements for the next decade and beyond

Full programme details atwww.airfinanceconferences.com

SAVE 100 BY BOOKING BEFORE 17th DECEMBER 2004

Please quote ACI WR In all correspondence

I ndividuals and companies responsible foroutstanding aviation safety accomplishments

were recognized Tuesday, Nov. 16, 2004, inShanghai, People’s Republic of China, during thejoint meeting of the Flight Safety Foundation (FSF)57th annual International Air Safety Seminar, theInternational Federation of Airworthiness (IFA) 34thInternational Conference and the International AirTransport Association.

Hon. Carl W. Vogt. Chairman of the FSF Board ofGovernors, and Stuart Matthews, FSF president andCEO, who presided over the ceremony, said that theindividual, team and corporate recipients exemplified

exceptional contributions to aviation safety.

Flight Safety Foundation Airport Safety Awardrecognizes “outstanding or significant achievementin the airport environment through innovation andimplementation of an airport safety program”. Theaward was presented to BAA for its 20-yearinvolvement in research-based improvements toapron safety and airside-safety management, whichresulted in a comprehensive aircraft-turnaroundcheck process, agreement on the use of genericaircraft-turnaround plans, apron safety committees,joint-audit processes with airlines at seven U.K.airports, and a runway-inspection system. ■

BAA’s outstanding contribution to safetyrecognized at International Aviation

Meeting

An ACI World Report

“special edition”

featuring the World

Conference, Exhibition

and Assembly held in

Lisbon Oct 13-15 2004

follows in December.

NOVEMBER 2004 - 6 PAGE 7

November 2004 Classes Airport Law and Legal Affairs1-5 November - Singapore

Ground Security Coordinator8-10 November - Montreal

Air Service Development8-12 November - Miami

Air Transportation and the Environment8-12 November - Geneva

Management of A viation Security *8-19 November - Johannesburg

Airport Ground Handling Operations15-26 November - Geneva

Airport Security Operations**22-26 November - Singapore

Safety Management Systems for Airports22-26 November - Geneva

Airport Information Management29 November - 6 December - Geneva

Airport Strategic Management29 November - 10 December - Singapore

December 2004 Classes Security Audits and Inspections 6-10 December - Miami

Air Navigation Systems Security*6-10 December - Johannesburg

Airport Marketing13-17 December - Moscow

For the complete course details, go to: www.iata.org/training/calendar

To learn more about IA TA's Diploma programme, go to: www.iata.org/training/diploma_programme

To find out how you can benefit from IATA's expertise in delivering in-house customised training programmes, go to: www.iata.org/training/customised

NOVEMBER 2004 - 6 PAGE 8

Kuala

Lum

pur

2005

Raise your expectations!

www.aetra.aero

Quality of Service at AirportsQuality of Service at AirportsFirst Annual Conference and Exhibition

1&2 June 2005, Kuala Lumpur

An event hosted by

If you are interested in this event please go to www.aci.aero

or send‘KLIA05’ to aci@aci.aero