Ace ngage corporate deck
-
Upload
acengage-infoservices-pvt-ltd -
Category
Recruiting & HR
-
view
101 -
download
2
Transcript of Ace ngage corporate deck
AceNgage is an HR intelligence company working with Organizations on areas of Employee Engagement & Retention
Established in June 2007 , we currently work with several leading IT , ITES, Retail, Pharma, Banks & FMCG Companies
Our insightful analytics help them managers take evidence based actions and also monitor the implementation of these actions
Work with clients who have employees based out of India and across different parts of the world
Current headcount is 42 employees including Counselors (Behavioral psychologists) MIS , Quality & Training Associates
WORLD-CLASS, COMPREHENSIVE, 24X7 EMPLOYEE ENGAGEMENT PARTNERING
Service Launched: y-XitStaff: 2Client Industry: IT
Service Launched: Pre-joining & On-boardingStaff: 20Client Industry: IT, BPO, BFSI, Healthcare
Service Launched: AceSurveys & Win backStaff: 12Client Industry: IT, BPO, BFS
Service Launched: Coaching For Manager programs,Predictive attrition modelStaff: 36Client Industry: IT, BPO, BFSI, Healthcare, Construction, Retail
Service Launched:Early EngagementStaff: 28Client Industry: IT, BPO, BFSI, Healthcare, Retail
• Joining Formalities• On-boarding• Induction Management• 30-60-90 Day Feedback survey
• Employee Engagement Index• ESAT survey• Employee Counseling• Manager Score card• Predictive attrition• Coaching for Manager programs
• Post offer follow up and Renege analysis
• Improve joining ratio• Employee Referral Program• Reference Checking
• y-XitTM ( Exit interviews & analysis) • Exit Formalities & Documentation
Employee Win back
PRE - JOINING ENGAGEMENT PROGRAM
Helping organisations improve joining ratio’s and
improving candidate experience
EARLY ENGAGEMENT PROGRAM
Helping organisations reduce early attrition and
improving early experience
yXit
Helping organisations understand why their
employees leave and assisting them in building
action plans to improve retention
Conduct telephonic discussions with candidates post offer and
eliminate barriers to joining
High quality feedback on recruitment and continuous
process monitoring
Identify and mitigate risks of candidate not joining, if any
Create the right experience and atmosphere for candidates
Best in class candidate experience
Ensure highest joining to offer ratio
High quality feedback on recruitment
Superior employee branding
Conduct telephonic discussions to help new
employees settle down, detect and address all issues
High quality feedback on what’s working well & what’s not in
terms of people, processes & policies
Create an extraordinary experience in the first 3 months
of the employee life cycle
Identify and mitigate risks of disengagement and early attrition
Create the best impression and drive home the brand values
Improve early engagement
Enhance on-boarding experience
Reduce Early attrition
Free flowing telephonic exit interviews conducted by trained behavioral psychologists, using
AceNgage methodology.
Identify the most granular reasons for leaving
High quality feedback on lifecycle of the employee and strengths of the organization
Superior analysis and reporting and provide tangible actions for
improvement planning and implementation
Unbiased understanding of what’s working and what’s not
Enable building and monitoring precise retention improvement
actions
Increase HR bandwidth for managing retention improvement actions
Reduce turnover cost
Initial workshop to understand the organization and customize the
feedback survey
Data captured is analyzed and reports generated
AceNgage will work with client SPOCs to help implement action plans
Continuous improvement plan to reduce attrition
Measure effectiveness of action plans through exit interviews, dip stick studies, feedback from random
employee samples
Review with client to understand reasons for leaving and agree on action
plans
Interviews conducted by trained behavioral psychologists
68% of employee leave due to Controllable
factors
62% of employees stated that they were unhappy
with the quality of retention effort
61% of Managers admitted that they need coaching on communication, specifically
in areas of appraisal, promotion and salary related
communication
30% of candidates do not join the company in spite of
accepting the offer
37% of employees leave because of their
immediate managers
78% variance between reasons for leaving stated to the Organization vs. what is
stated to AceNgage
It’s our core Competency
AceNgage has invested significant amount of time
money, time, energy to develop our people and
technology to deliver consistently the best quality
feedback, reports and analysis to assist our clients in
undertaking precise improvement action plans to
improve engagement & retention
We bring in wealth of experience and expertise
AceNgage has conducted over 175,000 exit interviews with
the help of qualified and trained behavioral
psychologists to unearth the mystery behind attrition.
AceNgage assists clients in building employee retention initiatives with help from best practices from our wealth of
experiences across clients from various industries
We provide unbiased and objective 360oview
AceNgage counselors uncover what caused attrition along with immense and relevant
feedback around what’s working well and what’s not. The unbiased feedback from
the respondents help organizations build tangible
action plans to improve their people, policy, & process
framework that governs and employee engagement.
We bring the HR focus back into caring for employees
AceNgage handles large amounts of data and MIS.
Under ordinary circumstances for clients to do this internally
using their valuable HR resources would have resulted in spending inordinate amount
of time in MIS type of activities. AceNgage intervention helps HR
specialists to bring the focus back into caring for their
employees and resolving their issues quickly
• We are not in the Recruitment business or any activity related to recruitment which may allow use of employee information made available to us
• The discussion between an employee and the counselor is treated as privileged information
• Dedicated counselors for each client
• Quality monitoring by • dedicated CQA • Mystery shopping • CSAT with Interviewees
• All of our real time work can be rescheduled and be carried out from home/remote locations if the situation demands.
• Our processes are developed to ensure and deliver high quality service even in cases of denial of premises for a few days at a stretch.
• Backup is taken on a weekly basis and saved
• All counselors are trained behavioral psychologists.
• Counselors go through a combination of class room and on the job training
• On completion of skills training employees go through mock calls and nesting for two weeks
• Go No Go evaluation conducted at the end of four weeks
Isolate root-causes individually and in clusters• Understand reasons of leaving and triggers for attrition• Specific feedback on the people, processes and policies framework governing employee
engagement and retention
Better quality decision making for improving engagement and retention• Decision making minimizes gut feel and provides a solid data based input to building
improvement action plans• Monitoring the effectiveness of implementation of corrective actions plans embedded in
yXit.
High quality feedback• Besides eliciting reasons for leaving, feedback from every employee includes what’s working well,
what’s not and provide for gathering ideas for improvement• Feedback reflects on the entire employee lifecycle• Line Managers and HR managers both align to the drivers of attrition and work together to make
solutions work
Free HR bandwidth to pursue employee care activities• Reporting and analysis essentially involves sifting through large amounts data. By making
this valuable feedback available month-on-month, HR specialists can spend time in addressing root causes and building solutions
“I have been working with AceNgage for close
to 4 Years now and have had the opportunity
to use their professional services in the past 2
firms. AceNgage brings to the table
tremendous value and is able to give the
decision makers in the organization a very
different perspective and advice which helps
make most appropriate decisions.
ROHIT DHODY - Head HR - MACH
”AceNgage have been true partners to our
Human Resources team. We started with
them doing exit interviews for a division and
in a short while we ramped this to manage
exit interviews globally. Their incisive,
relevant data analysis coupled with practical
suggestions with what levers to push was
what gave us the confidence.
ELANGO R -Chief human resources officer-
MPHASIS AN HP COMPANY
"We have around 30-40 exits
happening every month. In the past
these exiting employees were not
fully comfortable to share their
experiences during their exit
interviews conducted by our HR
Business Partners.
VENKA REDDY - Manager HR -BAJAJ
FINANCE LTD
“After engaging with AceNgage our
retention efforts have become more
focused. The data and insight they
provided along with industry trends has
been very useful in building and
executing a focused retention strategy”.
NATHANIEL ANTONI SASIKAR
- Manager - Human resource –Middle
East & Africa - 3M
“AceNgage were engaged by us to
make a study of reneged offers,
spanning a period of three months.
The analysis was detailed and
incisive, and provided useful inputs”
SURESH KP -AVP & Head, Resource
management -L&T INFOTECH
IMPROVE MANAGER RESPONSIVENESS, RESOLUTION & QUALITY OF INTERACTION
Employee Engagement Index
Train to Retain program
Manage Scorecards
AceNgage Infoservices Private Limited
# 25, 3rd Floor, R K ComplexJayamahal Main RoadBangalore - 560 046Karnataka, India
+91 80 4283 4333
Initial workshop to understand the organization and customize the
feedback survey
Data captured is analyzed and reports generated
AceNgage will work with client SPOCs to help implement action plans
Continuous improvement plan to reduce attrition
Review with client to understand reasons for leaving and agree on
action plans
Interviews conducted by trained behavioural psychologists
Measure effectiveness of action plans through exit interviews, dip stick studies, feedback from random
employee samples