Thomas Carr – Business Manager Chris Duck – Business Manager SProc.Net.
Accomplished business manager with business analysis and project management experience
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Transcript of Accomplished business manager with business analysis and project management experience
YONG CHEE KHENAbout Me – My Story – Why Me?
Agenda
About Me
My education
Relevant work experience
Why me?
About Me A result-oriented business professional with over 10 years of
end-to-end business experience in research, business analysis, strategy, project implementation, and performance
review
About me
Date of Birth : 26 Oct 1976
Age : 34
Metabolic Age : 26 (as at 26 Dec 2010)
Place of Birth : Kuala Lumpur, Malaysia
Marital Status : Single (Willing to relocate and travel)
Hobbies : Read news, photography, exercise, travelling, internet
Travelling experience: Canada, USA, Hong Kong, China, India, Thailand, Singapore
Cross-cultural experience: 2 years living experience in Canada
My Life Philosophy CANI – Constant And Never-ending Improvement
Lifelong learning, highly discipline, competitive, and energetic. 2 years cross culture experience staying in Canada. Single – willing to travel and relocate (if necessary).
Play Hard
About me – Work Hard, Play Hard
WorkHard
My Education
My Education (Business, IT, Project Management)
Bachelor of Commerce ( Hons.) Pattern Area: Finance and Human Resource Management University of Manitoba, Canada
Highly competitive, proven initiative to learn and develop various of aspect of business and personal skills, fitting my life philosophy of Constant And Never-ending Improvement.
Personal Development: Unleash The Power Within, Anthony Robbins
1998
2001 Master of Information and Multimedia Technology University of Tun Abdul Razak, Malaysia
Certificate in Internal Auditing for Financial Institutions Institute of Bankers Malaysia
Communication And Leadership Program Toastmasters International
2002
2003
Certified Associate in Project Management Project Management Institute (www.pmi.org)
2010
Qualification
Certificate of Unified Examination for Independent Chinese Secondary Schools Chong Hwa Independent High School, Malaysia
1994
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Eligibility requirements
Relevant work experience
Professional Experience (End-to-End from Research to Review)
Research Analysis Strategy Implementation Review
Cross-functional experience in business planning, sales, marketing, finance, and
IT
Proven performer in result-oriented and fast changing environment (incl. MNC and FMCG)
Market research (incl. economy, industry, customer, competitor research)
Business analysis (incl. sales, customer, promotion, financial analysis)
Revenue forecasting
Business planning and performance review (incl. business performance review, 3 years strategy plan)
Project management and implementation (inc. business and IT projects)
Leadership / supervisory experience
Business Analyst, Cyber-Village, Jul 1999 - Jul 2000
Main functions: eCommerce Project Management
Served as a Project Manager and worked closely with business owners, account managers, programmers and designers to develop eCommerce website.
Use research insight to provide recommendations to clients
Major projects managed : 111flowers.com, allows customers to purchase flowers via Internet
Watchesplanet.com, allows customers to purchase watches via Internet
Teddybearland.com, allows customers to purchase teddy bear gift via Internet
Expand customer base Improve revenue
Main Impacts to Business Main Impacts to Business
Business AnalysteChannel Dept, AmBank Group, Mar 2001 - May 2004
Main functions: Market Intelligence, eCommerce Project Management
Supported management with market update and competitor intelligence
Served as a Project Manager to introduced new Internet banking services to customers including: Online Credit Card and Debit Card enquiry
Online Credit Card and Debit Card transactions
Online savings account statement (e-Statement)
Online Interbank Funds Transfer
Online Bill Payment
Main responsibilities as a Business Analyst / Project Manager include:
Understand market trend, competitors product features
Develop functional specification, include customer experience, business processes, risk management technical specification, report specification
Work with business and IT units
Manage scope, budget, timeline, change requirements
Provide training to customer service
Review project performance and next steps
Improve customer service Improve customer satisfaction Improve operational efficiency (more e-payments and less over-the-counter transactions)
Main Impacts to Business Main Impacts to Business
Planning Analyst, Marketing Dept, DHL, Jun 2004 – Jul 2007
Main functions:
Market Intelligence, Sales Planning and Business Performance Review
Worked closely with external partners, mainly research vendors and government agencies, and internal stakeholders, mainly include regional office, senior management team, marketing, and sales managers.
Managed various research projects including Market Share Trends, Customer Satisfaction Survey, 2005 Transportation Market Sizing Study, 2006 Competitive Intelligence, Free Trade Zone Research and Downtrader Research. Provided management and sales managers with market intelligence importance for business development and operational improvements purposes.
Coordinated various cross-functional strategic projects including Quarterly Country Business Review, 2005 & 2006 Stretch Target Review, 3 years / 5 years / 10 years Strategy Plan, and the development of Market Forecasting Model.
Developed various business analysis including market analysis, sales analysis and customer analysis for business review and business planning purposes.
Supported management with economic forecast, industry forecast, monthly and yearly sales forecast for business planning and target setting purposes.
Awarded the 2005 DHL Malaysia Employee of The Year from excellent work attitude and solid performance
Maximize potential revenue Improve customer satisfaction (via CSS research)
Improve accuracy of sales target setting
Main Impacts to Business Main Impacts to Business
Business Planning Manager Corporate Strategy Dept, U Mobile, Aug 2007 – Aug 2008
Main functions: Business Case and Financial Evaluation
Championed the improvement of the business case / financial model – from pure financial analysis to qualitative business strategy analysis and scenario analysis, and provided more insightful analysis for business decision making.
Supported management with business evaluation, including tactical analysis, P&L analysis, scenario analysis and cash flow, on various marketing projects: Over 20 product rate plans, including voice plans and content provider proposals Sales and marketing tools, including CRM and sales tracking tools
Sales incentive program
Expansion of distribution channels
Worked closely with Marketing department to ensure a realistic 2008 Marketing budget.
Managed a team of Business Planning Executives.
Attended the Telecom Pricing Master Class in Singapore.
Joined as an Assistant Manager in Aug 2007 and promoted to Manager in May 2008.
Proven fast learner -- Overcame the challenge of having no concrete financial evaluation experience and getting a promoted within a year
Maximize potential revenue and profit Identify and manage potential risks, particularly financial risks Cost control
Main Impacts to Business Main Impacts to Business
Planning Manager Sales Dept, Tesco, Sept 2008 – May 2010
Main functions: Sales Strategy Planning and Project Management
Provided management with 3 years Sales Strategy Plan Identified growing trends and market opportunities.
Analyzed internal sales performance and customer KPIs.
Worked with cross-functional department, including Supply Chain, Marketing, and Sales, to identify opportunities for improvements. Incorporated related findings into strategy plan.
Discussed with Sales department senior management to finalize people capability initiatives
Served as Project Manager to refit Household Chemical category (> RM 100 million) Provided an increment sales growth of over 10% amid economic downturn.
This project was one of the top 3 projects in Tesco in 2009.
Invited as a guest speaker in Colgate-Palmolive Regional Category Management Workshop in Dec 09.
Main responsibilities of a Project Manager include Market, sales, customer, promotion, operation, and space analysis
Use market and customer research to formulate project strategy
Manage and influence large cross functional team and stakeholders
Strengthen market leadership Improve revenue and profit Improve customer satisfaction Improve operational efficiency and product availability
Main Impacts to Business Main Impacts to Business
Commercial Insights and Program ManagerMarketing Dept, Tesco, June 2010 – Present
Main functions: Market Intelligence and Program Management
Worked with project sponsors, project managers and stakeholders to sign off the Project Initiation Documents for 2011 strategic projects.
Coached and supported project managers on project management in Tesco.
Provided Commercial Buying Team with supplier analysis for supplier negotiation, and range gap analysis for revenue and margin improvement.
Produced Range Insights Report – identified market opportunities within 30 product categories through market analysis, competitor survey, customer survey, customer spending analysis and sales analysis.
Up-skilled agency, including Nielsen and GFK, to perform customized market analysis catering to sales team’s needs
Initiated the improvement of market research reports, making it more relevant to the Commercial team. Worked closely with research agencies to increase the number of customized category performance report from less than 5 per year to 20 reports per year. Provided more actionable market insights to Commercial Team for revenue and margin improvement purposes.
Improve revenue and profit Improve customer satisfaction, particularly in term of range satisfaction
Main Impacts to Business Main Impacts to Business
Contact
Yong Chee Khen Yong Chee Khen
61, Jalan Selangat, Taman Pertama, 56100 Kuala Lumpur,
Malaysia
6012-265 8389 [email protected]