Road Traffic Accident and Incident Investigation

ZERO ACCIDENT IS A SET OF MIND

What is the difference between road accident and road incident?

Incident doesnt always have an outcome such as injury, property damage etc whereas Accident always

have outcome such as injury, property damage or both.

Road Incidents: Customer complaints, high speed driving, traffic violation and fines, Transport Authority

fines, fire and others accident on road, damaged/under construction road, high temperature, sand storm,

dense fog, rain, events which interacts with road traffic etc.

Road/traffic Accidents: commonly called as Driver Fault (DF) Accident, Non Driver Fault Accident, accident

at parking lot, accident at workshop, terminal etc.

Why Road Traffic Accident and Incident Investigation is Important?

Accident/Incident important because learning from that incident/accident could be shared with other

drivers to prevent similar road traffic accident, reduce maintenance cost of taxi operation, enhance public

safety/KPI target given by concerned authority(if any), maintain long run business relationship with

Transport Authority etc. Always Remember, Police report for road accident doesnt always give us the way

to prevent such incident in future.

Who should do the Accident Investigation?

Accident and incident investigation must always be done by a trained person who has set of knowledge and

experience in doing investigation. Remember: Investigation is not Just an Observation.

What is to be reported and investigated?

Road and traffic Incident and accidents, incidents at workshop & terminal, dangerous occurrences/ near-

misses (i.e. about to meet an accident but escaped by chance.), fire incident, driver ill health, camp incident

(if any), customer complaints, road traffic fines, QC fines from Transport Authority, physical violence etc.

What are the main focuses of the incident/accident investigation?

To know details of the incident/accident (not only to accept what driver explains)

To find Immediate Cause of the Incident/Accident

To find Root Cause of the Incident (refer root cause analysis mechanism given below fig. no. 01)

Carryout Immediate corrective action (to correct the same driver, taxi, condition, situation which met accident)

Initiate Preventive Action from lesson learnt for the local division and for all other taxi divisions of the

group

Its a process of LEARNING BY DOING

Correction of our mistakes is not possible without identifying the issue and the identification of issue is

not possible without thorough investigation of incident/accident.

LETS LEARN TOGETHER IMPROVEMENT IS CORRECTION

Road Traffic Accident and Incident Investigation

ZERO ACCIDENT IS A SET OF MIND

fig. no. 01

Arabia Taxi Accident 2014 = 8474

fig. no. 01

INCIDENT / ACCIDENT ROOT CAUSE ANALYSIS

MAINTENANCE

WORKMENSHIP

PARTS | TOOLS

MAINT | PROCEDURE

SPEED | LOAD

MODEL | TECHNOLOGY

ROAD ACCIDENT

ROAD

CONDITION

TAXI

CONDITION

WEATHER

CONDITION

DRIVER

CONDITION

RAIN

DENSE FOG

SAND STORM

NIGHT/VISION

HIGH TEMPERATURE

SLEEPING

EYE SIGHT/HEALTH

STRESS

FATIGUE

ATTITUDE

DAMAGE

CONSTRUCTION

SLIPPERY| NARROW

DISTRACTING

VISIONS/GLARE

ACCIDENT | EVENT