ACCESSORIES QUALITY STANDARDS MANUAL - · PDF fileThis Accessories Quality Standards Manual...

ACCESSORIES

QUALITY STANDARDS MANUAL

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QUALITY ASSURANCE: ACCESSORIES STANDARDS MANUAL

Last updated: 9/15/2017

TABLE OF CONTENTS

Introduction 3

QA Sample Lead Time 4

Submission Requirements 5

Evaluation Disposition 7

General Labeling Requirements 8

Product Specific Labeling Requirements 11

Minimum Quality and Performance Standards 12

Measurements Guidelines 16

Packaging 19

Production Inspection 20 Pre-shipment Inspection 20

Post-shipment Inspection 21

Footwear Inspection Sampling Plan 22

California Proposition 65 Compliance Requirements 23

CPSIA of 2008 24

Appendix A: Accessories QA Standards Checklist 25

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INTRODUCTION

Key Contacts

Please contact the following individuals with any questions you have:

Matt Demers | VP: Quality Assurance & Product Information | 727.872.7799 | [email protected]

Rita Fontan | QA Manager: Apparel & Accessories | 727.872.5625 | [email protected]

Application of This Manual This Accessories Quality Standards Manual applies to the following product types:

• Belts-Chain Belts, Stretch Belts, Hard Belts, Sashes/Soft Belts

• Gloves-Knit or Leather/PU

• Hats, Headbands & Hair Accessories

• Scarves-Loop Scarf, Shawls and Wraps

• Sunglasses and Readers

• Umbrellas and Cell Phone Cases

• Wigs and Hair Extensions

Quality Assurance Means No Surprises

HSN’s Quality Assurance (QA) program exists to ensure the proper execution of every product we buy and sell. This

manual contains specific information concerning the minimum quality standards HSN expects in the product it purchases.

In addition, we expect our partners to comply with all applicable legal requirements concerning the manufacture, sale and

advertising of products. In certain instances, HSN standards may be higher than the stated legal minimums. It is the

partner’s responsibility to read and understand the published guidelines that pertain to the industry. These include but are

not limited to:

• The Textile Fiber Products Identification Act: http://www.ftc.gov/os/statutes/textile/textlact.shtm

• The Wool Products Labeling Act: http://www.ftc.gov/os/statutes/textile/woolact.shtm

• The Fur Products Labeling Act: http://www.ftc.gov/os/statutes/textile/furact.shtm

• The Amended Care Labeling Rule: http://www.ftc.gov/os/statutes/textile/carelbl.shtm

• The Consumer Product Safety Improvement Act of 2008. : http://www.cpsc.gov/about/cpsia/cpsia.html.

• California Proposition 65 at: http://www.oehha.ca.gov/prop65/prop65

• The information in this manual, in HSN’s Supply Chain Requirements Manual

https://view.hsn.net/Documents/documents.aspx, and in the Master Terms and Conditions

Because quality cannot be inspected into products, it is the goal of the HSN Quality Assurance program to collaborate

with our vendor partners as early as practical in order to prevent defects. This partnership extends to design and materials

selection before the product is made, and includes all points in the manufacturing, packaging, shipping and post-delivery

processes. Therefore, it is within the purview of the HSN Quality Assurance program to maintain a close, direct

partnership with our vendors and their manufacturing facilities in order to support continuous improvement efforts and

uphold the most efficient and effective manufacturing practices.

It may be necessary at any time to visit a partner’s facility to ensure we mitigate risks to delivering 100% acceptable

product.

Our partners are expected to support our efforts throughout the supply chain to provide our customers with an

unsurpassed purchase experience. Our partners are also expected to maintain world-class quality and delivery. Such

expectations cannot be met unless our partners work with us and maintain a comprehensive quality program of their own.

All shipments must be inspected for compliance before HSN ever sees the product.

HSN QA prepared this document to help you through the process of submitting products to HSN. This document contains

general information. It should not be considered a definitive source of regulatory guidance.

mailto:[email protected]



http://www.ftc.gov/os/statutes/textile/textlact.shtm

http://www.ftc.gov/os/statutes/textile/woolact.shtm

http://www.ftc.gov/os/statutes/textile/furact.shtm

http://www.ftc.gov/os/statutes/textile/carelbl.shtm

http://www.cpsc.gov/about/cpsia/cpsia.html

http://www.oehha.ca.gov/prop65/prop65

https://view.hsn.net/Documents/documents.aspx

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QA SAMPLE LEAD TIME

QA Sample Lead Time

The QA process is a critical part of making sure we maintain a reputation of trust and reliability with our customers– we

must ensure that our customers get the best quality, greatest value, and safest products. The first step in that process is

to submit the QA sample(s) and supporting documentation by the required number of days prior to your ship date.

The below table outlines the QA sample and product specification sheet lead time requirements.

Additional key milestones are outlined in Appendix B of the HSN Partner Supply Chain Requirements Manual.

https://view.hsn.net/WebDocuments/documents/9-Appendix.pdf

Maintaining proper timing of the QA process is important to ensure proper review of QA samples, specifications and

proposed product claims. Failure to comply with the required lead time standards can result in fees for late QA samples.

The Compliance section of the HSN Supply Chain Requirements Manual outlines the fees associated with late QA

samples.

https://view.hsn.net/WebDocuments/documents/8-Compliance.pdf

Sample Type QA Sample and Product Specification Sheet Lead Time

Top of Production (TOP) Samples 21 days Before Ship Date







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SUBMISSION REQUIREMENTS

How to Submit Your Samples to QA

A complete sample submission for accessories will consist of the following:

Complete product specification sheet submitted on the HSN Partner Portal

• Include all component and product details

• Include all garment spec measurements for Missy’s base size M

• Include all proposed care instructions, features and benefits, objective/performance claims, talking points for the on-

air presentation, product measurements and material content/specifications

• Include all claim substantiation, performance testing, label copy, inserts and instructions

• Include all required Prop 65 and CPSC compliance testing documentation

• Prior to sending a sample to HSN QA print and affix the sample label:

• Print the sample label found in the product specification sheet

• Affix label to the sample so that the item can be identified upon receipt

For guidance on how to create a specification sheet on the partner portal, please view the Product specification sheet

tutorials. https://view.hsn.net/Documents/Documents.aspx?dt=SpecSheetTutorials

A printed guide is also available https://view.hsn.net/WebDocuments/documents/13_HowtoCreateaSpecSheet.pdf

NOTE: The product specification sheets MUST be completed and submitted prior to sending samples to QA; samples

without specification sheets will not be reviewed

Fit Samples

• For accessory items that require fit, submit the fit sample in size medium and 1x (when applicable) , or one size fits

most.

• All Fit Samples MUST be in the same fabrication, weight and construction as the final product (the same colorways

or patterns is recommended but not required for fit samples).

• In order to ensure consistency of fit across all brands, product developed for HSN MUST follow HSN’s standard body

measurements.

• HSN QA issues all Graded Specs for production made to the HSN standard body measurements.

Please see below for link to the HSN QA Apparel Standards Manual for fit specific guidance.

https://view.hsn.net/WebDocuments/documents/10_Apparel_QAManual%20(2).pdf

https://view.hsn.net/Documents/Documents.aspx?dt=SpecSheetTutorials

https://view.hsn.net/WebDocuments/documents/13_HowtoCreateaSpecSheet.pdf

https://view.hsn.net/WebDocuments/documents/10_Apparel_QAManual (2).pdf

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SUBMISSION REQUIREMENTS CONTINUED

How to Submit Your Samples to QA (continued)

Lab Testing (Fabric/Garment Care & Performance Testing)

Vendor Partners are required to submit all samples to an approved 3rd party testing laboratory.

Testing results must be uploaded to the Documents section of the Product Specifications Sheet within the HSN Partner

Portal.

Vendor Partners must email their HSN QA Product Evaluator when the passing 3rd party test reports have been uploaded to

the Product Specifications Sheet

Test request forms for each of the approved testing labs can be found within the For Your Information section of the HSN

Partner Portal https://view.hsn.net/Documents/documents.aspx.

• It is highly recommended that all lab samples be submitted together to ensure the most effective processing.

• Constructed garment should be in the darkest color and the same fabrication, weight and construction as the final product

• Color swatches of all other colors

• Swatches must be 1 yard full width with selvage end

• Fabric must be labeled with the warp direction using an up arrow (↑)

• Swatches must be on-grain, unless item is a bias cut

• If product is embroidered, swatches sent should be embroidered

• NOTE: When submitting only garments for testing , the test request form must be updated to include the Fiber ID

test, Fabric Weight, and any other “additional” tests that may be required.

TOP (Top of Production) Samples

• Samples of Missy’s size 10 (M) and Women’s size 18W (1X) are required. All colorways must be provided.

• Samples must be representation of the final product from the production lot

• Include all internal and external packaging

• Include all products and components with intended labeling

• Include all inserts, instructions and any other material that is to go to the customer

Shipment of QA Samples

• Ship all QA samples to HSN QA as outlined in the Product Samples section of the HSN Supply Chain Requirements

Manual. https://view.hsn.net/WebDocuments/documents/3-Product%20Samples.pdf

After thoroughly reviewing the QA samples and specification sheet documentation, the HSN QA Product Evaluator will issue

a written evaluation report to the vendor partner. The vendor partner then reviews and responds to the issues noted in the

report and provides the information/materials requested.

The appearance of the final product that will be shipped to the customer is also a concern of the HSN Merchandising team.

A production sample identical to the one received by HSN QA should be sent to the HSN Buyer.

NOTE: Merchandise must not be changed in any way after it is approved by HSN QA. Changes include labeling, packaging,

contents and components. Merchandise that has been modified will be returned. Contact HSN QA before any changes are

made.


https://view.hsn.net/WebDocuments/documents/3-Product Samples.pdf



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EVALUATION DISPOSITION

Products submitted to HSN QA will be reviewed by the QA evaluator and assigned one of the following evaluation

statuses:

• Received: A physical product sample has been received, but the product specification sheet has not been submitted

by the Partner and/or approved by the HSN Merchandising team. An evaluation in Received status requires

submission and approval of the product specification sheet prior to initiation of the formal QA evaluation process.

• Pending: QA has received a sample and a Merchandising-approved spec sheet. The evaluation is in process and/or

there are open issues that require the Partner to provide information, samples or corrective action.

• Approved: QA has evaluated the sample and found that it meets HSN standards.

• Approval given for Fit samples is indication that you may move forward with the production process (subject to

any modifications detailed with the evaluation report). You will receive a complete graded spec upon Fit

approval

• Approval given for Production samples indicate that the product is approved to ship.

• Approved Pending: QA has evaluated the sample and found that there are only minor open issues preventing

product approval (for example, on-site inspection). Products placed into Approved Pending status require closure of

the remaining issues before final approval is issued. Once the open issues are resolved, the evaluator updates the

status to Approved.

• Rejected: QA has evaluated the sample and found that it does NOT meet HSN standards.

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GENERAL LABELING REQUIREMENTS

General

• All labels must be written in English and permanently affixed in a conspicuous area

• Care symbols may be used provided they are accompanied by the corresponding written information

• The Country of Origin must be on a sewn-in label unless manufactured in the U.S.A.

• Brand Name and Product Size must be on a permanently affixed label

• Size designations MAY be abbreviated (i.e. “M” or “med” for medium)

• Fiber/fabric content must be present on a permanent y affixed label

• Fiber content must be listed by generic fiber name in predominance by weight in amounts of 5% or more. All

fiber percentages must be listed if more than 5%.

• No abbreviations, asterisks, footnotes or “ditto” marks may be used.

• A fiber present in an amount less than 5% cannot be identified by its generic name but must be listed as “other

fiber.” Exceptions to this requirement include

• fibers with a functional significance, e.g. spandex (optional)

• any wool fiber, which MUST be identified, even if less than 5%

Example: 96% cotton / 4% spandex -or- 96% cotton / 4% other fiber

If the spandex above was actually wool, the only labeling option is: 96% cotton / 4% wool

• Fiber/fabric content listed on the label MUST total 100%

• Single-fiber items must state the content and the fiber (e.g. 100% cotton)

• Multi-fiber items are allowed a +/- 3% tolerance, by weight in the declaration. The total content of the fibers

must always total 100%.

Example: labeled fiber: 60% cotton / 40% polyester

actual fiber content can be between: 57%-63% cotton and 37%-43% polyester

• Changes that are made in ink or white-out are not acceptable.

Color Transfer/Crocking • All dark denim items with a crock test result below Dry-4 / Wet-3, must include a hang tag or sticker stating the

following: • “This garment may bleed onto lighter colors. Wash this garment before wearing. Wash light colors separately.”

• All dark suede items with a crock test result below Dry-4/Wet-3, must include a hang tag or sticker stating the following: • “If your suede garment gets wet, simply blot it dry with a clean towel of similar color. Any bright or deep-colored

suede item could transfer its color to other items.”

Limited Edition “Limited edition” merchandise must clearly state on the item or within each item’s packaging the nature, extent or duration

of the limited production (e.g., “limited to 5000 units”).

If the merchandise is both numbered and limited (e.g.,” number 617 out of 5000”), each item must have a certificate of

authenticity included within the packaging and each certificate must correspond with the number on the item itself. This

certificate must be submitted with the initial QA product sample.

One-Size Accessories

One-size garments must conform to the following requirements:

• If the accessory is one size across both the missy’s & women’s range, your label must read: “One size fits most”

• If the accessory is one size for missy’s only and another size for women’s, your labels must read: “One size

missy” and “One size women”

Reversible Garments • All labels should be side-tacked for easy removal. Reversible labels should not be hard sewn.

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GENERAL LABELING REQUIREMENTS CONTINUED

Cashmere and Other Luxury Fibers

These fibers must be exactly as stated on the sewn label.

• All colors must be tested by a CCMI-approved lab.

• The lowest level of cashmere found within a line of goods, after rounding down, will become the fiber content for the

entire line. For example, if four colors of HSN #123456 are tested as 100% cashmere and their actual results are

99.2%, 97.5%, 91.3% and 90.9%, each item within that group will need to be labeled 90% cashmere, with the rest of the

fiber content percentage stated in the test report. There are no exceptions.

• Also, please note that any fiber content stated as 100% must be 100% to be labeled as such.

• The +/- 3% tolerance applies only to non-cashmere blends.

Faux Fur Faux fur accessories sold at HSN must clearly state “faux fur” in one of the following forms:

• Permanent label attached to garment: may be added to the permanent fur label, which is attached to the garment.

• Temporary tag: may be added to a temporary tag

• Sticker: a sticker affixed in a conspicuous place.

Genuine Fur Genuine fur apparel sold at HSN must clearly state “Real Fur” (per the labeling formats listed in “Faux Fur Labeling”

below) as well as meet the labeling requirements of the Federal Fur Products Labeling Act (15 U.S.C. 69) and the Rules

and Regulations under the Fur Products Identification Act (16 CFR 301).

Leather, Imitation Leather & Suede All Partners are required to follow the US Leather Labeling Laws for any apparel or accessory item consisting of leather in

part or in whole. In layman’s terms: It is deceptive to use the term “leather” or other terms suggestive of leather to

describe products unless the product is composed of leather in all substantial parts.

imitation leather: If all or part of a product is made of non-leather material that appears to be leather, it should be

disclosed. Example: manmade material, vinyl, polypropylene, etc.

embossed or processed leather: The kind and type of leather must be disclosed when it has been embossed to simulate

a different type of leather. Example: croc-embossed cowhide trim.

backing material: The composition of the different backing material should be disclosed if it is visible and consists of non-

leather with the appearance of leather. Example: Top-grain cowhide backed with vinyl.

bonded leather: Parts made from reconstituting shredded, pulverized or ground leather cannot be labeled as “leather”. If

labeled as “bonded leather”, the percentage of leather and non-leather components must be identified. Example: bonded

leather strap, 60% leather fibers, 40% non-leather substances. .

Suede accessories items sold at HSN must clearly state “suede” in one of the following forms:

• Permanent label attached to garment: may be added to the permanent fur label, which is attached to the garment.

• Temporary tag: may be added to a temporary tag

• Sticker: a sticker affixed in a conspicuous place.

Please note that it is your responsibility to know and apply the complete guidelines for every item that qualifies. The

above information is by no means comprehensive. Please use the link above to read and understand all the details

contained in the legislation.

Click the below link to see the complete FTC regulation on this topic

16 CFR Part 24: Guides for Select Leather and Imitation Leather Products

https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/guides-select-leather-imitation-leather

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GENERAL LABELING REQUIREMENTS CONTINUED

Trademarked Name Type Owner

Coolmax® Fabric DuPont

Polarfleece® Fabric Malden Mills

Polartec® Fabric Malden Mills

Sherpa® Fabric Collins & Aikmen

Gore-Tex® Finish W.L. Gore

Scotchguard® Finish 3M

Teflon® Finish DuPont

Lurex® Yarn Sildorex-Paris

Velcro® Fastener Velcro Industries

Common Labeling Mistakes - Trademarks The names listed in the table below cannot be used on fiber content labels for HSN accessories. Use only the generic name.

The names listed in the table below CANNOT be used on fiber content labels. They can be used only on advertising materials or hang tags and ONLY if the vendor can prove that they have the owner’s written permission.

Trademarked Name Type Owner Generic Fiber

Lycra® Fiber DuPont Spandex

Supplex® Fiber DuPont Nylon

Tactel® Fiber DuPont Nylon

Tencel® Fiber Courtalis Lyocell

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PRODUCT SPECIFIC LABELING REQUIREMENTS

In addition to the general labeling requirements contained in previous sections of this document, individual product types

may have specific, additional requirements for labeling.

Below are the additional product-specific requirements

Sunglasses and Readers

• Brand Name

• County of Origin – permanently marked on the inside of the temple

• Use/Care Insert and/or hang tag/packaging

• UV sticker should be affixed to sunglasses (if applicable)

• Lens strength should be affixed to readers

Wigs

• Brand Name

• Country of Origin

• Material Content (e.g. 100% Human Hair, 90% modacrylic/10% human hair, etc.)

• Style Name and Color

• Care & Use Instructions as a hangtag and/or insert

• Step by step images and instructions on how to prepare hair prior to use

• How to care for the wig between uses (washing and styling)

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MINIMUM QUALITY AND PERFORMANCE STANDARDS

All finished products should exhibit high quality workmanship and be free from any flaw or defect that could detract from

the aesthetics, safety, or performance of the product.

Production products must conform to final approved spec sheet and be free from but not limited to the following defects:

• Dirt, oil, marks

• Cuts, scratches, holes, wrinkles

• Poor sewing (open seams, run-offs, puckering, drop needle, broken/skipped stitches)

• Color shading, streaks, coating defects

• Print defects, dye spots

• Loose or broken hardware / buttons

• Poorly positioned or unsightly trim / embellishments

• Sewn-in labels missing; loose or incorrectly positioned labels

• The lot must be cut from only one shade of fabric; related separates must all be the same shade with the

same color name.

• Minimum shade rating of 4.0 as per AATCC Gray Scale

Property Requirement

Care (if necessary) Must be practical and effective without damaging the item

Material Identification Verified through testing and/or vendor documentation (i.e. – leather will be cut and viewed

using microscopy to confirm identity)

Construction (ALL PRODUCTS)

Fabric Weight As approved +/- 3%

Thread Count As approved +/- 3%

Defects None permitted

Shading (panel to panel) 4.0 minimum, using AATCC Gray Scale

Strength of Appliqué 15 lbs for 10 seconds

Performance

Belts

Fabric Strength

(ASTM 5034/5035)

Fabric: 40 lb/in minimum

Leather: 20 lb/in minimum

Buckle Strength (ASTM D1683 mod.) 25 lb/in minimum

Bonding Strength (ASTM D1683 mod.) 7 lb/in minimum

Buckle Finish 24 hrs. at 95% RH at 100°F. No corrosion.

Crocking (AATCC8) Fabrics: Dry 4.0 / Wet 3.0

Leather, Suede, Dark Denim: Dry 3.0 / Wet 2.0

Performance Testing Standards

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MINIMUM QUALITY AND PERFORMANCE STANDARDS CONTINUED


Performance

Gloves

Flammability (16 CFR Part 1610) Class 1 (gloves that are 14” and over and/or attached to a garment)

Dimensional Stability (Fabric: 3 wash) Wovens: 3%

Knits: 2%

Dimensional Stability (Leather: 1 clean) 2%

Seam Strength/Slippage (ASTM D1683) Fabric: 15 lbs/in

Leather: 20 lbs/in

Zipper Seam Strength (ASTM D2061) For All: 20 lbs/in

Pilling Resistance (ASTM D3512) Class 4 at 30 minutes (fabrics only)

Colorfastness Properties:

•Laundering/Leather Cleaning

•Perspiration (AATCC 15)

•Static Wetting (AATCC 107)

•Crocking (AATCC 8)

Class 4 (shade alteration)

Class 3 (staining)


Class 3 (staining)


Class 3 (staining)

Fabrics: Dry 4.0 / Wet 3.0

Leather, Suede, Dark Denim: Dry 3.0 / Wet 2.0

Hats

Flammability (16 CFR Part 1610) Class 1 (necessary only if hat covers face)

Dimensional Stability (Fabric: 3 wash) Knits: 3%

Wovens: 2%

Dimensional Stability (if applicable) 2%

Seam Strength/Slippage (ASTM D1683) 15 lbs/in


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Performance

Hosiery/Socks

Abrasion 400 cycles

Pilling Resistance (ASTM D3512) Class 4 at 30 minutes







Class 3 (staining)


Class 3 (staining)


Class 3 (staining)

Dry 4.0 / Wet 3.0

Scarves

Flammability (16 CFR Part 1610) Class 1

Dimensional Stability (Fabric: 3 wash) Knits: 3%

Wovens: 2%

Torque 5% max








Class 3 (staining)


Class 3 (staining)


Class 3 (staining)

Fabrics: Dry 4.0 / Wet 3.0

Leather: Dry 3.0 / Wet 2.0

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Performance

Sunglasses/Readers

UV (Ultraviolet) Filtering/Protection Test according to ANSI Z80.3-2010; results must show UV protection consistent with

product labeling and claims

UVA Protection Wavelength ( 315-380 nm )

UVB Protection Wavelength ( 290-780 nm )

ANSI Testing (Impact Resistant Drop

ball Testing)

Drop ball test certificate is required for all sunglasses and readers. Compliance is based on

testing according to ANSI Z80.3-2010 (Impact Resistance) and as required under 21 CFR

804.410 (Use of Impact Resistant Lenses in eyeglasses and Sunglasses)

FDA Registration Verification of FDA Establishment Registration for the manufacturer/importer/distributor must

be provided

Verification of FDA Device Listing for the product must be provided

Umbrellas

Rain Test (AATCC 35 – 2013) 1 g penetration, maximum

Water Repellency (AATCC 22-2010) 80 rating minimum

e.g. water beaded/rolled off. There should be no water penetration through material and

seams.

Testing Requirements & Process

HSN has established relationships and testing protocols with the following 3rd Party Testing Laboratories. The key

contact person for each is listed.

When submitting an item to one of the 3rd Party Labs, a Lab Test Request Form must accompany the samples being

submitted. The test request forms for HSN Recommended Laboratories can be found on the HSN Partner Portal.

https://view.hsn.net/Documents/documents.aspx.

The Partner must upload the results of the testing to the documents section of the Portal and email their QA Evaluator

when the report is uploaded (if testing reports are uploaded AFTER initial submission of specification sheet.

Testing Laboratories And Primary Contacts

Underwriters Laboratories (UL)

Gina Stroud

479-289-2300

[email protected]

Bureau Veritas (BV)

Luca Olivieri

716-505-3791

[email protected]

SGS

Nevine Noss

973-461-7945

[email protected]

Intertek

Ideliza Perez

732-394-5389

[email protected]

TÜV SÜD

Rebecca LV

416-357-8404

[email protected]

Eurofins

Marty Imler

858-568-7175

[email protected]








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Belts

HSN requires the following measurements

• Measure total length from the prong to center hole .

• Measure width at the widest part of the belt

Belt should be measured from the middle of the buckle to the middle hole. The belt should have 5 holes, 1 inch apart.

MEASUREMENT GUIDELINES

MEASUREMENTS TO CENTER HOLE (Waist Belts)

X-Small 27 ½” (Mid-buckle to center hole)

Small 28 ½”

Medium 31 ½”

Large 34 ½”

X-Large 38”

1X 40 ½”

2X 44 ½”

3X 48 ½”

MEASUREMENTS TO CENTER HOLE (Hip/Low Waist Belts)

X-Small 30 ½” (Mid-buckle to center hole)

Small 31 ½”

Medium 34 ½”

Large 37 ½”

X-Large 41”

1X 45 ½”

2X 49 ½”

3X 53 ½”

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Gloves


• Measure the total length from fingertip to cuff opening

• Measure the cuff opening circumference

• Measure the palm circumference.

MEASUREMENT GUIDELINES CONTINUED

Hats


• Measure crown circumference (A) from inside of hat

• Measure crown height (B)

• Measure narrow brim width (C)

• Measure wide brim width (D)

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Wigs

HSN requires the following measurements.

• Wig Circumference: measure around the hairline of the wig cap.

• Front-to-Back: measure from the of the nape of the cap over the crown to the top of the hairline.

• Side-to-side: measure from the side of the cap (ear to ear ) over the crown to the top of the other side

• Hair Length: Measure from the crown of the wig to the ends of the hair (rear of the wig)

• Hair Extensions: for length measure from the bottom of the clip to the bottom of the extension. For width measure across

the top of the extension

Sunglasses & Readers


• Measure the lengths of the arms of the glasses from the front of the glasses to the end of the curved portion.

• Measure the width of the glasses from the outside of ear arm.

• Measure the height / diameter of the glasses from the top of the lens frame to the bottom of the lens frame.

• For Bifocal readers, the top of the Bifocal line should be 3.3mm from the midline of the glasses.

• Measure the hard or soft case, if provided, by length, width and height.

MEASUREMENT GUIDELINES CONTINUED

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The integrity of the container and packaging of the product are the Partner’s responsibility. The partner must ensure

that the product packaging can withstand the shipping environment.

HSN QA evaluators may suggest certain packaging, based on their experience. However, it is the responsibility of the

partner to ensure that products are packaged so that they do not become damaged or soiled during transport.

The partner should always perform their own drop, freeze, vibration or other testing to ensure that the packaging is

resistant to soiling or other damage.

The appearance of the final product that will be shipped to the customer is also a concern of the HSN Merchandising

team. A production sample identical to the one received by HSN QA should be sent to the HSN merchant.

HSN has established Brand Packaging Standards for Accessories products that must be followed by our partners. The

detailed brand packaging requirements can be found in the HSN Partner Supply Chain Requirements Manual – Brand

Packaging https://view.hsn.net/WebDocuments/documents/6a-Brand%20Packaging.pdf

NOTE: Partners are not, under any circumstances, permitted to substitute boxes or packaging for any item(s) unless

approved by the HSN Buyer and QA.

Additional information on packaging integrity can be found in the HSN Partner Supply Chain Requirements Manual –

Quality Assurance https://view.hsn.net/WebDocuments/documents/4-Quality%20Assurance.pdf

Other Packaging Considerations

• Sharp points and edges offering a hazard upon opening the package must be covered and secured.

• Decorative gift boxes (1 or 2-piece) should be shrink-wrapped, cello-wrapped or covered by a cardboard sleeve in a

sealed poly bag to protect the finish and presentation of the product.

• Components of kit/set products should be secured in the inner carton to prevent scuffing and rattling. It is

recommended that components be individually wrapped to prevent excessive movement and breakage.

• Avoid glass-to-glass or ceramic-to-ceramic contact.

• Packaging for delicate protruding features may require custom designed foam, or die cuts that contact only those

areas of the item strong enough to support the item’s weight.

• When using a poly bags as external packaging, the poly bag should be of sufficient size and thickness to support the

weight of the items contained.

• Be wary of using a non-bubble “foam blanket” other than as a separator, because it has little impact resistance.

Packaging for Wigs/Hair Extensions

• All Wig and Hair Extension products must come in sealed tamper-resistant packaging. When opened, it must be

evident to the customer that the seal has been broken.

• The wig/hair extension must be presented in a net and/or tied to the internal packaging to keep it immobilized in

transit.

PACKAGING

https://view.hsn.net/WebDocuments/documents/6a-Brand Packaging.pdf



https://view.hsn.net/WebDocuments/documents/4-Quality Assurance.pdf



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PRODUCTION INSPECTION

Production inspections can occur on-site (at the partner’s facility) or at the HSN Fulfillment Center. A Field Inspector will

selectively travel to manufacturers’ facilities to conduct on-site quality assurance inspections. Our QA On-Site Inspection

Program has had a tremendous impact on improving the quality of the products we sell. Designed to facilitate early

detection of quality issues upstream in the factories, the program has enabled the proactive management of product

failures before the order is shipped to HSN, or worse, our customers.

On-Site inspections are initiated by one or more of the following criteria:

• Products scheduled to be an HSN “Today’s Special” (TS) - the primary featured item of the day

• Key Items as defined by merchandising; this typically entails purchase orders valued $75,000 or more

• Products purchased under Import and/or Letter of Credit (LOC) terms

• Products from Partners who have been identified by QA as requiring close quality management

• Products from new Partners preparing for their premiere show

• Key brand or product launches

• Additionally, QA initiates on-site inspections when customers voice recurring concerns with a product’s quality.

On-Site field Inspection requirements for Accessories Products

• Final Inspections for Accessories product must be 100% produced with at least 80% packaged, labeled and ready

for inspection. All applicable barcode tags and inserts must be available for review.

• In addition to the final inspection, all Today’s Special (TS) items are required to have in-process inspection

conducted when the goods are 20% produced

On-site field inspection is based on

• ANSI/ASQ Z1.4, -General Level 2 Inspection Level –Single Sampling Plan (2.5 AQL- Major, 2.5 AQL-Minor) HSN

QA may choose tightened inspection levels or deviate from this plan at its own discretion.

On-site field inspections - the onsite inspector will conduct the following:

• Visual comparison against the product specifications to ensure consistency

• Visual evaluation of quality (material, construction, etc.)

• Measurement against the approved specifications

• ISTA drop test of items in re-shippers

• Comments, concerns, and contingencies noted during the sample evaluation will be given special attention during

the final inspection

Defective merchandise identified during an inspection visit may be reworked, sorted or rejected. The PO quantity can be

adjusted to reflect the amounts minus the items not repaired in time for re-inspection.

NOTE: If the product will not be ready at the scheduled time of inspection, the partner must contact the Inspection Service

Provider, Onsite Inspection Coordinator and/or the Onsite Inspection Manager at least two days prior to the scheduled

inspection. Partners may incur fees for missed, postponed, cancelled, or failed inspections.

Additional information regarding the onsite inspection program can be found in the HSN Partner Supply Chain

Requirements Manual

https://view.hsn.net/WebDocuments/documents/4-Quality%20Assurance.pdf

https://view.hsn.net/WebDocuments/documents/01_OnSiteWelcomeLetter.pdf

Pre-Shipment Inspection




https://view.hsn.net/WebDocuments/documents/01_OnSiteWelcomeLetter.pdf

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Just like the On-Site inspection, the HSN Fulfillment QA (FQA) inspection is part of the Finished Product Inspection

process and acts as a follow-up to the Corporate QA (CQA) Evaluator’s Initial Product Inspection. This means that our

FQA Inspectors, like the On-Site Inspector, must:

• Assess the product’s conformance to Initial Product Evaluation

• Evaluate the presentation and functionality of the product labeling and packaging

• Identify any potential issues before the item ships to the customer

FQA Inspectors conduct their inspections solely from their respective Fulfillment Centers, pulling random product

samples from the same stock of items from which the customer receives her items. This affords HSN a prime

opportunity to view the finished product, packaging and all, in the same state as the customer receives it.

FQA inspectors will conduct a visual comparison against the product specifications to ensure consistency. Comments,

concerns, and contingencies noted during the sample evaluation will be given special attention during the final

inspection.

Incoming merchandise will be inspected according to ANSI ASQ Z1.4, Inspection Level 2, (Double Sampling) plan.

HSN QA may choose tightened inspection levels or deviate from this plan at its own discretion.

Partners may be billed a chargeback fee whenever the inspected merchandise does not conform to the PO,

HSN QA evaluation samples, or Product Specification Sheet, or is not compliant with the requirements listed in this

manual or the “HSN Supply Chain Requirements Manual”. The chargeback fees are set forth in the current Product Fee

Schedule found in your HSN Partner Supply Chain Manual - Compliance.


Post-Shipment Inspection

PRODUCTION INSPECTION CONTINUED




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PRODUCTION INSPECTION CONTINUED

lot size

normal

(inspection level II) AQL

Sample size 2.5 AQL

(major defects)

2.5 AQL

(minor defects)

2 to 8 2 0/1 0/1

9 to 15 3 0/1 0/1

16 to 25 5 0/1 0/1

26 to 50 8 0/1 0/1

51 to 90 13 1/2 1/2

91 to 150 20 1/2 1/2

151 to 280 32 2/3 2/3

281 to 500 50 3/4 3/4

501 to 1,200 80 5/6 5/6

1,201 to 3,200 125 7/8 7/8

3,201 to 10,000 200 10/11 10/11

10,001 to 35,000 315 14/15 14/15

35,001 to 150,000 500 21/22 21/22

The chart below is based on ANSI/ASQ Z1.4, Normal Inspection, General Level II, Single Sampling Plan.

Accessories Inspection Sampling Plan

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COMPLIANCE: CALIFORNIA PROPOSITION 65

What is California Proposition 65?

Proposition 65 (Prop 65) is a law approved by California voters in a referendum in 1986. It requires the state to keep a

list of chemicals that cause cancer or reproductive toxicity. If a product contains a chemical on the list, a Prop 65 testing

report must be provided. You can access the list of 800-plus chemicals on the California Office of Environmental Health

Hazard Assessment website at http://www.oehha.ca.gov/prop65/prop65_list/Newlist.html. Lead, phthalates and other

common chemicals are on the Proposition 65 list.

All products manufactured, distributed or sold in California must comply with the exposure and/or labeling requirements

specified in Proposition 65. If a product contains a listed substance that will release from the product over time and in

excess of the Proposition 65 limits, specified warning statements must appear on or near the product at the time of

purchase.

In addition, as an HSN partner supplying any of the products listed below under Proposition 65, it is imperative that each

of your items complies with the limits set forth. It is your responsibility to provide to HSN QA approved third-party

laboratory reports with each item submission.

Apparel, Belts, Fashion Accessories, Footwear, Gloves, Hats, Scarves, Handbags, Purses,

Clutches, Totes, Wallets, Cosmetics & Toiletry Bags, Key Chains, Eyeglass Cases, Mobile

Electronics Cases (includes value-added and GWP items)

Jewelry (includes removable ornamentation, pins, brooches, value-added and GWP items)

See California Prop 65 Requirements document on the Partner Portal

https://view.hsn.net/WebDocuments/documents/01_Prop65Guide.pdf

http://www.oehha.ca.gov/prop65/prop65_list/Newlist.html

https://view.hsn.net/WebDocuments/documents/01_Prop65Guide.pdf

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COMPLIANCE: CPSIA OF 2008

The Consumer Product Safety Improvement Act of 2008.

The Law now requires manufacturers and importers to certify that all products manufactured on or after November 12,

2008, are compliant with all applicable standards, rules and bans enforced by the Consumer Products Safety Commission

(CPSC). Compliance shall be evident by a declaration or certificate of conformity. The Certificate of Compliance is

required for applicable items. You can complete one and upload it to the Documents section of the product specification

sheet. A blank Certificate of Conformity form will also be posted in the HSN Partner Portal under for your information and

within the QA / PI Standards Manuals section

https://view.hsn.net/WebDocuments/documents/03_CPSIA%20Certificate%20of%20Conformity.pdf

Accessories products subject to the Flammable Fabrics Act and any other article with a painted surface require

documentation of compliance with the CPSIA. http://www.cpsc.gov/about/cpsia/cpsia.html

Flammable Fabrics Act Testing

Wearable apparel items sold by HSN and subject to the Flammable Fabric Act must meet the criteria of Class 1, Normal

Flammability as specified in 16 CFR 1610.

Apparel items that must be tested for flammability are items made from the following fabrics:

1. Fabrics with a raised fiber surface (listed below) that contain any amount of cellulosic fibers. Cellulosic fibers

include cotton, ramie, linen, rayon.

2. Lightweight fabrics weighing less than 3.0 ounces per square yard that contain any amount of cellulosic fibers,

including:

3. Fabrics containing metallic yarns, such as lame’.

4. Silk, although a protein fiber, can burn rapidly when woven in very light weights. Therefore, silks weighing 2.6

ounces or less per square yard (20 Momme per square yard) must be tested.

Partners must possess a test report from a CPSC accredited testing laboratory showing compliance with Class 1 Normal

Flammability of 16CFR 1610. When in possession of this documentation, the partner will upload a completed CPSIA

Certificate of Conformity into the HSN Partner Portal Product Specification Sheet for the item.

Fabrics exempt from flammability testing include:

1. Plain surface fabrics, regardless of fiber content, weighing 3.0 ounces per square yard or more.

2. All fabrics, both plain surface and raised fiber surface, regardless of weight, made entirely from any of the

following fibers or entirely from any combination of the following fibers:

• chamois cloth

• chenille

• corduroy

• fake fur

• flannel

• fleece

• French terry

• lyocell

• terry

• velour

• velvet

• velveteen

• gauze

• lace

• netting

• voile

• acrylic

• modacrylic

• nylon

• olefin

• polyester

• wool

https://view.hsn.net/WebDocuments/documents/03_CPSIA Certificate of Conformity.pdf

http://www.cpsc.gov/about/cpsia/cpsia.html

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APPENDIX A – ACCESSORIES QA STANDARDS CHECKLIST

Sample Submission • Product specification sheet completed in the Partner Portal and submitted to the HSN Buyer

• Print and affix sample label from the spec sheet to all samples prior to submittal

• Mark the sample with “QA Sample – Do Not Open”

PRE-PRODUCTION SAMPLES

• Samples are same materials and construction as production

• Samples represent each colorway

• Samples in one size fits most (if applicable )

TOP SAMPLES

• TOP sample sent to HSN QA must be complete and packaged as intended for sale to the

customer

• Samples are from first 20% of production

• Samples are fully packaged and labeled

• Including all internal/external packaging, components, labeling, inserts and

instructions

• Samples are submitted in one size fits most ( if applicable)

• Samples represent each colorway

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APPENDIX A – ACCESSORIES QA STANDARDS CHECKLIST CONTINUED

Packaging • Ensure the product packaging can withstand the shipping environment. Shipping hazards

include but are not limited to shock, vibration, compression, heat and humidity

• Protective packaging must be able to withstand ISTA (International Safe Transit Association)

2A and 3A test procedures

• All individual product shipping cartons and/or master cartons must meet or exceed the HSN

carton strength requirements published in the Supply Chain Manual. Cartons should be

marked with the BMC (box maker’s certificate) containing a declaration of carton strength.

• Submit the proposed product packaging to QA for evaluation (exactly as it will be sent to the

customer)

• QA provides a failure analysis and corrective action suggestion to improve the

packaging for items that fail package testing; a new sample with improved packaging

must be submitted to QA for re-testing

• Re-shipper must contain sufficient fill to prevent the item from shifting during transportation

• Polybags used to bundle sets must be a minimum of 1.0 mil thick; closure should be secured

by bag tape, twist tie or heat-sealed

• Polybags larger than 5” x 7” require a printed child suffocation warning that should read:

“Warning – To avoid danger of suffocation; keep away from babies and children. Do

not use in cribs, beds or play pens. This bag is not a toy.”

• Packaging presentation meets all HSN Brand Packaging requirements as published within

the HSN Partner Supply Chain Requirements Manual – Brand Packaging

https://view.hsn.net/WebDocuments/documents/6a-Brand%20Packaging.pdf




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APPENDIX A – ACCESSORIES QA STANDARDS CHECKLIST CONTINUED

Product Labeling The following information must be legibly added:

• Brand

• Fiber content

• Size (U.S. sizing)

• Country of origin

Documentation &

Compliance

All items and documentation must conform to current legal requirements and regulations,

including but not limited to applicable federal and state laws, Federal Trade Commission (FTC)

requirements and/or U.S. Custom requirements; it is the partner’s responsibility to understand

and comply with these requirements

• Upload 3rd Party performance testing for all colorways to specification sheet (where

applicable)

• Upload California Proposition 65 test reports to specification sheet

• All objective and performance claims must be substantiated

• Technical documentation and/or laboratory test data to substantiate objective and

performance claims (for both labeling and features and benefits)

• ASTM or other recognized standards must be followed when conducting

efficacy/performance tests

• All test data must be presented as a formal report by a competent and reliable scientific

source

• Test data must indicate the methodology and results

• “Bonus” and/or “Gift with Purchase” claims require prior approval from the Legal Department

to ensure compliance with FTC guidelines

QA Sample Production accessories must conform to final approved spec sheet and be free from but not

limited to the following defects:

• Dirt, oil, marks

• Cuts, scratches, holes, wrinkles

• Poor sewing (open seams, run-offs, puckering, drop needle, broken/skipped stitches)

• Quarter symmetry

• Exposed roughing

• Color shading, streaks, coating defects

• Print defects, dye spots

• Loose or broken hardware / buttons

• Poorly positioned or unsightly trim / embellishments

• Sewn-in labels missing; loose or incorrectly positioned labels

Measurement • Samples must measure within tolerance to the approved specs

ACCESSORIES QUALITY STANDARDS MANUAL - · PDF fileThis Accessories Quality Standards Manual...

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