ACCELERATING EFFECTIVE & EFFICIENT DIGITAL … · • Deliver real savings through high-quality...
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ACCELERATING EFFECTIVE & EFFICIENT DIGITAL TRANSFORMATION Together we can: • Deliver real savings through high-quality digital services • Meet expectations, by enabling digital services 24/7 • Remove the friction of delivering public sector services • Accelerate digital transformation and add immediate value • Bring both human and technology expertise to design online services citizens want and need Methods and Jadu are supporting Swindon Borough Council’s aim to go ‘digital first’, with a new Customer Access Strategy aimed at taking 85% of transactions online by 2020. Our aim is to transform local government through the use of cloud-based digital service models enabling shared digital processes and delivering better value for citizens. Using Jadu CXM, within 2 weeks Swindon went from having 7% online garden waste subscriptions to: Swindon are now focused on growing out more of their services with Method’s and Jadu CXM. The work we’ve done with Jadu and Methods enables us to spring forward into new spaces and I’m looking forward to the next couple of years to focus on delivering AI, automation and robotics into services for our citizens. Glyn Peach, Director of Digital Services, Swindon Borough Council. 20k 63% “ “ channel shift for online garden waste subscriptions households sign up to MyAccount
Transcript of ACCELERATING EFFECTIVE & EFFICIENT DIGITAL … · • Deliver real savings through high-quality...
ACCELERATING EFFECTIVE & EFFICIENT
DIGITAL TRANSFORMATION
Together we can:
• Deliver real savings through high-quality digital services
• Meet expectations, by enabling digital services 24/7
• Remove the friction of delivering public sector services
• Accelerate digital transformation and add immediate value
• Bring both human and technology expertise to design
online services citizens want and need
Methods and Jadu are supporting Swindon Borough
Council’s aim to go ‘digital first’, with a new Customer
Access Strategy aimed at taking 85% of transactions online
by 2020.
Our aim is to transform local government through the use of cloud-based digital service models enabling shared digital processes and delivering better value for citizens.
Using Jadu CXM, within 2 weeks Swindon went from having 7% online garden waste subscriptions to:
Swindon are now focused on growing out more of their services with Method’s and Jadu CXM.
The work we’ve done with Jadu and Methods enables us to spring forward into new spaces and I’m looking forward
to the next couple of years to focus on delivering AI, automation and robotics into services for our citizens.
Glyn Peach, Director of Digital Services, Swindon Borough Council.
20k
63%
“ “
channel shift for online garden waste subscriptions
households sign up to MyAccount
HOW WE WORK TOGETHER
• Prioritise the right things
Drive your programme for change and delivery
with mapping and service design toolsets and a
prioritised plan for digitising high volume / high
demand services such as Bulky Waste Collections,
Missed Bins, Licensing and Complaints.
• Reduce call volumes with real-time service
tracking
Our mission is to reduce call volumes coming
into your contact centre and increase adoption of
web self-service so that your agents can focus on
high priority cases.
• Personalisation
We can build personalised experiences for
customers, businesses, visitors and councillors
using MyAccount tools.
• Reduce costs through internal efficiency
We will challenge and rationalise paper forms
and processes and help build collaboration
and sharing between service areas by re-using
automated workflows.
• Provide single view of the customer and case
More powerful than instant chat and less
expensive than CRM, the Jadu Platform provides
a direct connection to the customer and a
transparent conversation to solve cases.
• Make best use of your people through
automation
By building services that are digital-first and
removing avoidable contact, we can help your
team become more productive.
Methods and Jadu work together because we:
• Share the same public-sector values and commitment to accelerate digital transformation.
• Focused on delivering better value to both local government organisations and citizens.
• Believe in the sharing and reusing of services and assets.
Rather than spending time reinventing the same services time
and time again, the Jadu Library enables councils to work and innovate together.
Angela Probert,
Chief Operating Officer at Birmingham City Council.
“ “
Launched an open-source library to enable the sharing and reusing of digital
cloud-based digital services, workflows and assets. www.jadu.net/library
TOGETHER WE CAN HELP
Paul GreenheadHead of Local Government [email protected] 7240 1121
Tina NealeKey Account [email protected] 222 7242
