Accelerate and Assure Collaboration Deployments … 20, 2015 · Accelerate and Assure Collaboration...
Transcript of Accelerate and Assure Collaboration Deployments … 20, 2015 · Accelerate and Assure Collaboration...
#clmel
Accelerate and Assure Collaboration Deployments with Cisco Prime CollaborationBRKUCC-2670
Philippe Beaupied
Technical Marketing Engineer
Collaboration Infrastructure Technology Group
BRKUCC-2670 Cisco Public© 2015 Cisco and/or its affiliates. All rights reserved.
Agenda
• Introduction
– Management Challenges
– Unified Management
– Packaging
• Solution Overview
– Provisioning
– Assurance
– Analytics
• Takeaways
• References
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Collaboration IT Manager’s Challenge
Quick service rollouts and changes request action
Highly reliable service: Anytime, Anywhere with Any device
Best quality voice and video experience
Phones Personal Video
Immersive Video
Smart Phones
Android and iOS Tablets
Anytime,
Anywhere,
Any device
Multiple
Collaboration
Services
Unified Communications Manager
VCS
Conferencing Customer Care
Conference Devices
UCxN
Network
SwitchingRouting
QoSMessaging Gateway
CUBE/Session Border Control
UMG
• Diverse services and applications
• Continuous changes : new technologies, features and deployments
• Shortage of highly skilled IT staff to keep up with the change and to troubleshoot complex and converged network
End-users demand
IT Managers are challenged with
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Cisco Prime CollaborationLife-Cycle Management of Voice and Video Networks
Assurance
Continuous
monitoring and
diagnostics
Analytics
Long term
trending
and analytics
Provisioning
Simplified
deployment
and
configuration
Contact Centre
Assurance
Monitoring,
diagnostics and
correlation
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1. Consolidation of multiple tools into single
management system
2. Cisco Prime Collaboration becomes “the management
platform” with UC 10.0 and beyond
3. Cisco Prime Collaboration comes in two edition –
Standard and Advanced
1. Inclusion of Prime Collaboration Standard with every
UC 10.0 order – and Prime Collaboration Advanced is
available for purchase
What is Unified ManagementUnified Simplified Management of Voice and Video Networks
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Packaging - Standard Included with UC 10.0+
• Cisco Prime™ Collaboration Standard is included
with all Cisco® Unified Workspace Licensing and
Cisco User Connect Licensing, and Cisco Prime
Collaboration Advanced is available for upgrade.
• Standard is available and compatible only with
Cisco Unified Communications 10.X. Advanced
supports Cisco Unified Communications 8.0
through 10.X.
• Standard enables provisioning of all voice and
video services purchased and fault monitoring
across voice and video for a single cluster
environment.
• Advanced is available for multicluster scale,
additional automation, deeper diagnostic
capabilities, and long-term reporting.
Standard
Included with
UC 10.0+
Standard
Provisioning
Standard
Assurance
Advanced
modules
available for
purchase
(supports UC 8.x+) Advanced
Provisioning
Advanced
Assurance
Analytics
Contact Centre Assurance
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Cisco Prime Collaboration Standard and Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
OptionalStandard
- Included• Single cluster
• Provisions collaboration services
• Three levels of RBAC for
delegation
• Audit log across multiple
services
• Single cluster batch
• Single cluster
• Voice and video fault
• Performance metrics
• Email notifications
• Simple RBAC
Not available – advanced
offer only
Includes all Standard features, plus:
• Multi-cluster in a single instance
• APIs for integration
• Process workflow
• Advanced RBAC
• Infrastructure templates
Includes all Standard features, plus:
• Multi-cluster in a single instance
• Detailed endpoint monitoring
• Deep video session monitoring
• Multi-level RBAC and grouping
• Diagnostic tests and more
Long-term reporting and analysis:
• Technology usage
• Traffic analytics
• Capacity planning
• Asset usage
• Quality of service
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Various Aspects of Design
• User provisioning setup
– Domains
– Service Areas (sites)
– User Roles (policy)
– Service Templates
– Automatic Service Provisioning
• Greenfield setup
– Getting Started Wizard
• Infrastructure setup
– Add devices, media servers, routers, TMS,
– LDAP servers, ACS servers etc.
– Import discovered devices from Assurance
• Brownfield setup
– Synchronise to an existing UC network
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Provisioning Concepts
West Coast Domain
San Jose
Service Area
Doctor
Nurse
Lobby
Admin
Los Angeles
Service Area
Lobby
Admin
Paralegal
Attorney
San Francisco
Service Area• Site settings
• DN blocks defined
Doctor
User Role User role
Nurse
User Role
Lobby
Admin
User role
Open Space
Phones
User Role
TelePresence
Rooms
• Domain is a collection of users to be managed together and/or assigned to an administrator• Service Area is a site or location• User Role defines rules and policy for end user services
• Group of users
• UC app associations
• UC and LDAP sync rules and policies
• Domain admin delegation – RBAC
• Authentication source
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Mapping with the Collaboration Deployment
15
NorthAmerica
New YorkToronto
France
Paris HQ Nice
Germany
MunichFrankfurt Bonn
CM
Express
Unity
Express
CM
Express
Unity
Express
FR-CM
EMEA-CMGer -CM
Unity
Express
Unity
ConnectionUnity
Connection
Unity
Connection
Unity
Connection
Global View
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Service Templates
West Coast Domain
San Francisco
Service Area
• Site settings
• DN blocks defined
Doctor
User Role User role
Nurse
User Role
Lobby
Admin
User role
Open Space
Phones
User Role
TelePresence
Rooms
Template Maps To Role
EP_DX650 Doctor
EP_9971 Doctor, Nurse, Admin
EP_7821 Open Space and TP Room
EP_SX10 TP Room
VM_Enhanced Doctor
VM_Standard Nurse, Admin
SNR_Standard Doctor, Nurse
Line_Standard_International
CSS set to international
Line labels set to first/last name
Doctor
Line_Standard_Long_Distance
CSS set to long distance
Line labels set to first/last name
Nurse, Admin
Line_Corp_Local
CSS set to local
Line labels set to company name
Open Space
• Map to specific User Roles and Service Areas• Defined service settings/attributes, selected and applied at order time• Default templates applied if admin does not choose a custom one
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Keyword Support
• Significant improvement in provisioning line, endpoint and voicemail text/DN fields, in Service Templates, and during wizard based ordering
• Less info to enter when provisioning user services
• Consistent naming in display fields
• Automatic truncation controls text length
• Keywords:
FIRSTNAME, LASTNAME, USERID, EXTENSION,
COMPANY, MIDNAME, DEPT, EMAIL, EMPID,
MANAGER, COUNTRY, TITLE, CITY, STATE,
ZIP, and CORPEMAIL
Line, RDP Line and Extension
Mobility Line Templates
Voicemail Template Core attribute fields:
Line, RDP Line, Extension
Mobility Line
Core Voicemail fields
Line Description Voicemail Corporate
Email Address
Display (Internal Caller ID) Voicemail Alias
Alerting Name City Alerting Name Voicemail Display Name
ASCII Alerting Name State ASCII Alerting Name Initials
ASCII Display (Internal Caller ID) Postal Code ASCII Display (Internal Caller
iD)
Title
Line Text Label Country Employee ID
ASCII Line Text Label Department
External Phone Number Mask Manager
Billing ID
Endpoint Template RDP Template User Services Template Domain Rules
Device Description Device Description Self-Provisioning User ID LineDisplayString
DescriptionString
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Getting Started Wizard
Initial setup of CUCM and PC Provisioning*
• Define CUCM, Unity Connection, IM&P, Exchange, LDAP
• Integrates applications
• Sets up a Domain (user group), a Service Areas (site) and a User Role (policy)
• Sets up Prime Collaboration Automatic Service Provisioning
Creates an initial site
• Provisions site related settings (device pool, partition, CSS, DN blocks, etc.)
• Imports basic dial patterns from CSV file or CUCC application
• Builds a site in UC applications
Reentrant
• Can export the settings as a PC Provisioning batch file
• Batch file can be modified and fed back into the Setup Wizard to prepopulate settings for the next installation
• Batch file can be broken up into separate tasks and/or modified and fed into the PC Batch Provisioning system
* Designed for BE6000/single cluster environments
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Getting Started Wizard• Guides the admin through a fresh configuration of PCP, CUCM, Unity Connection and IM&P
• Sets up integration with LDAP and Exchange
• Sets up Prime Collaboration’s automatic service provisioning feature
• Designed for greenfield single cluster environments
Fresh Start
Example
Define
Devices
Automatic
Provisioning
Setup
Domain
Creation
Dial Plan
Import
Site
Creation
Role
Creation
Device
Sync
LDAP
Setup
Commit
Final Settings
Batch Export
Of Settings
FinishStart
Batch Import
Example
Define
Devices
Automatic
Provisioning
Setup
Domain
Creation
Dial Plan
Import
Site
Creation
Role
Creation
Device
Sync
LDAP
Setup
Commit
Final Settings
Batch Export
Of Settings
Finish
StartBatch from previous GSW sessionOptional Modifications by Admin
Preset Settings From Batch File
Reusable Batch File
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Users and User Roles
• A user can be:
• A person (bsmith / Bob Smith)
• Collection of endpoints (B3_open-space_phones or SparePhones)
• A location (wizard_conf_room or elevator4)
• User roles control which products and services a domain admin can order for a user
• Only applicable endpoints or services will appear at order time
• User roles are mapped to Service Areas (sites) so only sites that can have a role are available
• User roles also contain the service settings for Automatic Service Provisioning
• The default user roles are:
• Employee or Executive – Default roles assigned to new users
• Pseudo – Used to provision endpoints that cannot have an associated user in CUCM
• User roles exist in each domain
• Each set of user roles may be customised in each domain by adding, removing, or changing the predefined endpoint and service settings
• Global level admins can create additional user roles
• Includes roles for open space areas, conference rooms and TelePresence rooms. This makes it easy to reference the endpoints by common names (Iron conference room) instead of by MAC address
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Administration Levels• Domain groups can be defined to allow delegation of user provisioning
• Domain administrators can be defined to manage one or more domain groups
– Domain Administrators do not need to have accounts on call processors or voicemail processors in order to manage users
Global Admin: Jane, Rudy, Mike
Domain Admin: MaryDomain Admin: Paul
Multi-Domain Admin: Shashi
Domain Admin: Tom
West Coast
DomainEast Coast
Domain
France
Domain
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Additional Domain Admin Roles
• Advanced Ordering role
– Allows access to all individual attributes/settings at order time
• Infrastructure Management roles
– Created by global admin level admins
– Provides access to one or more dial plan objects, such as call pickup group or hunt groups
– Can be given to higher-level order admins or technical support admins (no order access)
• Workflow admins
– Order approval role
– MAC address assignment role
– Shipping role
– Receiving role
YesYesYesYes
No NoNo NoApproval
requiredProvision
order
Assignment
required
Shipping
required
Receiving
required
Approve
order
Assign MAC and
place in
workflow
Ship
product(s)
Confirm receipt
of product(s)
Place
order
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Various Aspects of Deploy
• Day 1 activities– Infrastructure configuration
– Unified communications services
– Batch provisioning
• Day 2 activities– User provisioning
– Self-care portal
• Provisioning management– Manage activities
• Provisioning inventory– Manage phones, directory numbers
– Inventory browser and search
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Day 1 Services Infrastructure
• Infrastructure Configuration– Manage system and dial plan related objects
• Template-based infrastructure configuration– Push dial plan components and other ‘common’ constructs
to end systems
• Batch processing of total ‘services’ for users– Bulk-create initial users and provision their services
• Unified Communications Services setup– Enable Jabber or UDS, and choose TMS scheduling
groups
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Infrastructure Configuration
Clicking on this will cross-launch the native interface where you can configure the attribute
directly.
Clicking on this icon will open a local interface for provisioning attributes for an object
Devices defined in the Infrastructure Setup UI appear in the device explorer on the left
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Day 2 Services
• Manual or Automatic ordering processes
• MACD (Move, add, change, and delete functions)
• Workflow-oriented
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Automated Service Provisioning
Service Active
Request for
Service
Automated
Activation
Order Tracking System
Native Interface Provisioning
Multiple interfaces
Admin decides process
Service activation is more than
20 minutes
Manual and duplicate entry errors
No centralised tracking for
changesManual
Provisioning
Cisco Prime™ Collaboration
Provisioning
Unified: One interface
Simplified: Business process-
and user-oriented
Rapid: Less than one minute for
activation
Accurate: Reduce manual and
duplicate entry errors
Tracking: Unified audit trail
Cisco® Unified
Communications Manager clustersCisco Unified
Communications Manager Express,
Cisco Unity Express
Cisco Unity® and Unified
Communications
voicemail systems
Cisco Presence
systems
Cisco TMS
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Automatic Service Provisioning
• Add new user to a Domain group, with a user role
• PC Provisioning looks up entitled services based on group and role then creates services automatically
• Service creation tracked in order tracking system, and tagged as automatically created services
• Can leverage CUCM 10.x endpoint self registration
Automated Activation
Based on Role and Location
LDAP sync or API Admin UI Batch or CSV
Cisco® Unified
Communications Manager clustersCisco Unified
Communications Manager Express,
Cisco Unity Express
Cisco Unity® and Unified
Communications
voicemail systems
Cisco Presence
systems
Order Tracking System
Cisco TMS
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Automatic Service Provisioning
Automatically provisions services for new users
• New users synced in from LDAP
• CSV file or batch loading new users
• When adding new users individually through Add User UI
• When added through the Northbound API
Easy to configure
• Configure as part of Setup Wizard (settings appear in User Role automatically)
• Manual configuration and modification
• LDAP sync settings and filter can be set during Setup Wizard
Works with CUCM 10.0 user endpoint self provisioning (BYOD)
• PC Provisioning can create a line and templates in CUCM so user can attach phone
− PC Provisioning does LDAP sync if AD environment
− PC Provisioning can setup self provisioning if customer does not have AD/LDAP environment
• Prime Automatic Service Provisioning expands coverage providing voicemail and endpoint provisioning
• LDAP sync for new users moved from CUCM to PC Provisioning
Now part of User
Role setup
Can choose to auto
provision when
adding new users
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Service De-Provisioning
• Automatic
– Feeds off LDAP sync process
– Five choices of what to do when a user is removed/disabled in AD
– Provisioning can completely remove user, services and return DNs back to the DN pool (default hold on DNs is 7 days)
• Manual
– Admin can cancel an individual service
– Admin can cancel an endpoint and leave behind the line, or cancel the endpoint and remove all lines and services associated to the endpoint
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Self-Care Portal• Provides end-user self-care for pre 10.0 CUCM
environments
• Can enable the end user to set individual attributes and personal preferences:
• Phone—Options for the phone, such as speed dial, music when a person is placed on hold, extension mobility and single number reach
• Line—Options for a specific line on the phone, such as call forwarding, caller identification, and notifications
• Voicemail—Options such as unlock voicemail, and change voicemail PIN and web password
• User—Options for the user, such as last name, passwords and personal identification numbers (PINs)
• Settings to enable/disable specific tabs to customisefeatures available to end-users
• Self-care portal supports SSO* or Domain by Domain authentication sources
* Self-care SSO support for standalone Provisioning server only.
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Unified Tracking
• Centralised tracking not available from individual applications
• Single point for ordering allows single point for order tracking
• Order tracking is important for:
– Change tracking
– Troubleshooting
• Security audit trail is important for:
– Administrator login and logout tracking
– Password change tracking
– Security audits
Order Subscriber Order Date Admin Product
234 agerbic 2/2/2011:02:00 aadmin phone builtinbridge:Defaul type:Cisco_7960
235 bsmith 2/2/2011:02:00 nyadmin phone uiltinbridge:Defaul type:Cisco_7960
236 csharp 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960
237 dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960
238 dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960
Order
Tracking
Security
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Integration Examples
Cisco® Unified Communications
Manager clusters
Cisco
Unity® and
Cisco UC
voicemail
systems
Cisco Unified
Communications Manager
Express,
Cisco Unity Express
Automated Activation
HR
System
NB API
Automated
Provisioning
Application
Legacy
OSS
Self-Help Portal
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Multilingual SupportConcurrent Language Support
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Localisation Language Provisioning
Arabic (Saudi Arabia) (Pending final testing)
English
Chinese (Simple)
Chinese (Taiwan)
Danish
Dutch
French (European or Canada)
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish (European or Latin Am)
Swedish
Turkish
• Render on the fly language allows multiple users to see provisioning UIs with different languages
• Allows delegation to local language administrators
• Language updates or new support can be loaded by a provisioning administrator
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Assuring Collaboration Network: Challenges
• Ensuring services availability 24/7Reliability
• Limited IT staff
• Vast number of network components
• New technologies every yearComplexity
• Changing network & configurations
• Multiple types of endpoints & servicesQuality
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Prime Collaboration AssuranceEnsure high service availability and service quality
Complete Service Assurance
• Single pane to monitor Unified Communications,
Gateways, Trunks, TelePresence and Unified Commuting
System.
• Reduces recovery time with intelligent root-cause
correlation.
Optimise IT Operations and Resources
• Proactive service availability and WAN performance
monitoring.
• Significantly reduces problem isolation time
Greater End-User Satisfaction
• Service quality problems can be isolated before users are
affected
Timely alerted Trunk down enabled us to proactively work with service provider and fix it before end-users complains about not able to make external calls – Steve, Voice Engineer, Booking.com
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Cisco Prime Collaboration AssuranceDetailed Features
Full Network View
• Endpoints, servers, and infrastructure
• Cluster-level groupings and deployment topology view
• Contact centre enterprise topology
Cluster Specific Dashboards
• View Cluster Specific Dashboards including Call Processor
Health Summary, Alarms, Registered Devices and other
key KPIs
Synthetic Testing
• Run both real-time and scheduled tests.
• Check for dial tone, registration, and end-to-end
communication.
• Test links with IP SLA to isolate jitter and packet loss.
• Post-roll out tests to verify phone features are working.
• Trace and analyse call path to determine which devices are
causing call failures
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Cisco Prime Collaboration AssuranceVideo Assurance features
End-to-End Monitoring
• View all sessions – scheduled, completed, or in
progress.
• See each end point details
Real-Time Diagnostics
• Conduct Path Trace to view CPU, memory, and
interface statistics to locate bottlenecks in the
network.
• Conduct Path Assessment to reveal potential
configuration issues
• View traffic flows to see if other traffic is present
Video Test Call
• Ensure end-to-end service experience using “Video
Test” call ahead of important upcoming meeting
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Cisco Prime Collaboration Assurance Contact Centre Assurance - Features
Network View
• Real-time view of Contact Centre Infrastructure at site level
• Act on faults using the Device 360o View
Intelligent Event Management
Built-in correlation rules isolate and highlight root-cause alarm
from the symptoms.
Performance
Detect and address performance issues with a view of critical
performance metrics
Call Path Analyser
Identify devices causing call failures using a graphic depiction
of detailed call log information
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Cisco Prime Collaboration 10.5.1New features (Advanced)
UCS Hardware Monitoring [Advanced]
• Auto-discover* VM, UCS Chassis and UCS blade using ESX Server, UCS Manager and vCenter as respective seed devices
• ESX Server – 5.x and above
UCS C Series Rack Server or B-Series Blade Server managed as ESX host
Monitor CPU, Physical Memory and data store utilisation
Monitor Environment component (Fan, Power Supply and Temp Sensor)
360 View
• UCS Manager – 2.x and above
Monitor harware component (Fan and Powersupply) for each UCS Chassis
Monitor key UCS Manager SNMP traps.
360 view
• vCenter Server - 5.x and above
Monitor key vCenter SNMP traps.
360 view
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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics
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Cisco Prime Collaboration Assurance 10.6Expressway core/edge support
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Cisco Prime Collaboration Assurance 10.6Track Key Shared Resources Usage
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Cisco Prime Collaboration Assurance 10.6Proactively Troubleshoot Availability and Performance
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Cisco Prime Collaboration Assurance 10.6On-Demand Log Collection for quicker device issues troubleshooting
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Cisco Prime Collaboration Assurance 10.6New Key Features and Benefits
More Secure - Restricted Root Access
Miscellaneous [Advanced]– Maximised 360 view
– CVP VXML Usage Monitoring [ Contact Centre Assurance ]
– Monitor CDR incoming rate
– NAM Scale•
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Four new correlation rules VMDown, ESXHostDown, UCSChassisDown and NetworkDown are added to correlate Service and UCS faults into 1 single root cause
xWhen entire UCS Chassis goes down, Prime Collaboration raises 13 events
2 Unresponsive on both CUCM (based on ICMP Polling)2 Unresponsive on both CVP (based on ICMP Polling4 VMDown on all the four VMs.2 BladeDown (HostConnectionFailure) from Vcenter2 Unresponsive for ESXChassisDown (based on trap from UCSM)
E.g: On a UCS chassis, a Communications Manager and a Customer Voice Portal are hosted on a UCS Blade-1. Another set of Communications Manager and a Customer Voice Portal Application are hosted on a UCS-Blade-2.
These events correlatedto form a single root cause Alarm –UCSChassisDown.
Cisco Prime Collaboration Assurance 10.6Service to UCS hardware Correlation Use case
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Collection, analysis of trace files from multiple components in a UC Contact Centre Enterprise solution is a non-trivial, time consuming task. It impacts resolution time of customer reported problem
Filter the call leg of interested to troubleshoot
Select the call leg and see call ladder diagram
Collect device(s) Log on-demand or import already
collected ones
Trace the SIP message failed to connect the call and get its detail
Cisco Prime Collaboration Assurance 10.6Call Signalling Analyser – Troubleshooting Workflow
Browse detailed log for further information
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Service quality degradation: Locate and troubleshoot to identify the problem area easily
Integrated best practices flow helps identify service degradation trend at a site
Drill down to network node contributing to service quality issue
Identifies the top N poor service quality locations
QoS Settings helps to locate configuration mismatch causing service quality degradation
Cisco Prime Collaboration Assurance 10.6Voice Call Quality – Troubleshooting Workflow
Suspicious nodeSuspicious node
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Service quality degradation: Locate and troubleshoot to identify the problem area easily
Helps to understand the Endpoint quality stats
Start the troubleshooting to know the call path
Identifies the Video Session experiencing quality
degradation
Using path assessment tool, identify the hop causing quality degradation
Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow
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What is Prime Collaboration Analytics?
• UC & TelePresence customers are maturing and now looking for tools to help optimise the TCO
• Customers want to analyse
• How end-users use the collaboration technologies
• How to do effective capacity planning
• What are the Collaboration traffic patterns
• How can I distribute and optimise the network services costs
• Key users : CIOs/CEOs, IT Planners, IT Managers
Cisco Prime Collaboration
Analytics
Cisco Prime Collaboration
Assurance
Collaboration
Network
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Analysing Collaboration Network: Challenges
• 1000’s of endpoints & numerous Collaboration network components
• Varied trending and reporting needsVariety
• Millions of Call Detail Records
• Huge amount of Network performance data
Volume
• Continuous information flow
• Quick decision making based on reliable data
Velocity
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Prime Collaboration AnalyticsEnsure Optimal Resource Utilisation
Cost Savings Through Resource Optimisation
• Identifies under- and overused resources for
redistribution.
• Expedites detection of off-net traffic trends for redirection
on-net to reduce costs..
Smarter Investment Decisions
• Identifies technology adoption rate to anticipate expansion
needs, including heavily used (preferred) endpoint types.
Effective Capacity Planning (forecasting Vs
panic)• Quick identification of capacity bottlenecks promotes
adding capacity where its needed, improving quality of
service.
Long term Trunk Group Utilisation trend helps us to ensure there is adequate capacity remaining to deal with sudden spike in Customer Call volume possibly due to natural disasters like volcano erupt.– Steve, Voice Engineer, Booking.com
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
Cisco Prime Collaboration AnalyticsFeatures
Technology Adoption
• Breaks down endpoints consumption/call usage by type, model
Service Experience
• Identifies call failure trends, long-term service quality distribution and most
affected endpoints
Capacity Analysis and Asset Usage
• Tracks Trunk Busy Hour Traffic, Capacity of Conferencing (MCU), CAC location
and DSP. Determines over or under used assets
Traffic Analysis
• Tracks dialed numbers, off-net calls, call traffic per location, and traffic type
(external, internal, local, and more)
UC Systems Performance
• Measures utilisation of key system resources (CPU and memory)
Video Conferences
• Tracks Ad-hoc, scheduled, P2P, Multipoint and Multisite video conferences
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
Scheduled Reports
• System can automatically send the reports via email
• User can choose the day/time and frequency of the
scheduled reports
Year long intelligence
• System keeps analysed statistics data for 13 months
• Raw data stored for 30 days
Customisation
• User can create custom reports for a variety of metrics
and generate output in variety of graphical formats
• User can customise on-screen dashlets and dashboards
• Per user preference is saved
Prime Collaboration AnalyticsReports Management
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
Drill down to see the Utilisation trends for past 13 months
Export the detailed Utilisation for further analysis
Identifies the Trunk/Route Group/Custom Trunk Group
experiencing capacity bottle neck
Monitor the Trunk Busy Hour Traffic and Available Vs. Required capacity
Cisco Prime Collaboration AnalyticsTrunk Capacity planning - Workflow
With increasing voice and video communication in my organisation, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organisation)
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670 81
Cisco Prime Collaboration AnalyticsAsset Usage and Service Experience Use case
An email from CIO:
Mr Administrator,
Its been six months since we migrated to the new Cisco IP Telephony technology. I would like to know how is our employees perceiving the new Cisco IP Phone experience. Can I get an update by tomorrow ?
A common problem for my team is identifying which endpoints are provisioned, but are no longer in use. This issue is getting more complex as Cisco employees have multiple devices associated with their one directory number. Its becoming increasingly important for my team to gain visibility into endpoint usage. –Jim Marshal (Cisco IT)
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
Case Study: Jabil
Solution: Cisco Prime™
Collaboration (Assurance and
Analytics)
Challenges Results
• Efficiently monitor large, multi-
cluster, multi-site UC & Video
network with 18K endpoints
• Reliably test multi-site
collaboration connectivity
• Obtain immediate, actionable
information about outages and
service issues
• Effective capacity planning
“Cisco Prime Collaboration helps us
manage our UC & Video environment
in multiple ways – we use Topology
view to gain visibility into our UC
deployment. We leverage Prime
Collaboration Alerts to create tickets
for faster escalations. The Trunk
utilisation trends help us with better
capacity planning.”
• Single management for UC &
Video environment
• Extensive usage of Topology
views to gain visibility into UC &
video deployment
• Home dashboards and drill downs
help isolate the issues faster
• 25 sites deployed and tested using
Prime Collaboration remote tests
• Integrated Prime Collaboration
alerts with OSS system
• Improved capacity planning using
Trunk utilisation trends-Brent Gericke, IT Architect, Jabil
Jabil is a global organisation that offers supply chain management and electronic manufacturing
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
Case Study: Managing a Massive Voice & Video Infrastructure with Cisco Prime Collaboration @ Cisco IT
83
• Challenges
1. Efficiently monitor large multi cluster global UC network with 150K phones – 24X7.
2. Consolidate and centralise UC management tools.
3. Obtain immediate, actionable information about outages, including impact to endpoints.
• Solution – Cisco Prime Collaboration Assurance
“ We can now see voice events when they happen with visibility into the network fabric, customisable views and all the fault details we need, right at our fingertips” –David Neustedter, Architect, Cisco IT
• Results
• Increased QoS through synthetic testing without service disruption
• Quickly troubleshoot call issues and minimise end user impact
• Detect hardware and peripheral related issues that need to be fixed or replaced
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
Cisco Prime CollaborationSummary
Monitor and Test the Entire Voice and Video Network from a Single Product
• Reduce complexity and costs
Speed deployments and reduce the time to do adds moves and changes
Proactively Identify and Resolve Network Problems
Analytics
• Track resource and application usage over time to audit the deployment and plan for change optimally
• Identify service-affecting and user trends before they affect the user experience or the business
• Accelerate provisioning and delegate user MACD administration with control
• Maintain the highest quality of service possible
• Minimise effect on services and end users
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
Packaging – Standard and Advanced
• Cisco Prime™ Collaboration Standard is included
with all Cisco® 10.x Unified Workspace and User
Connect Licensing and Advanced is available for
purchase.
• Standard
• Supports a single cluster
• Enables provisioning of all voice and video
services
• Provides fault monitoring with basic
statistics across voice and video
• Advanced
• Standard features with support for CUCM
8.x through 10.x
• Multi-cluster scale with additional
automation
• Deeper diagnostic capabilities, and
Analytics
Standard
Included with
UC 10.x+
Standard
Provisioning
Standard
Assurance
Advanced
modules
available for
purchase
(supports UC 8.x+)
Advanced Provisioning
Advanced Assurance
Analytics
Contact Centre Assurance
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
Cisco Prime Collaboration AdvancedOrdering Information
Pricing is based on endpoint type and
quantity or concurrent agent count.
Licenses are stackable for later
additions.
Cisco SoftWare Support Services (SWSS) is
required and includes major and minor upgrades
and patches.
Provisioning
Assurance
AnalyticsContact Centre
Assurance
Note: Assurance is a pre-requisite of Analytics and
Contact Centre Assurance
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
http://www.cisco.com/web/learning/le31/le46/nmtg_training/we
bpages/Prime_Training_Prod_PCollab.html
Professional VODs that show how to install and deploy:
Services
Basic and Advanced services packages are available.
We offer 24-hour worldwide support.
Technical Training
Instructor Led Training available through Applied Concepts:
http://www.applied-concepts.net/
Implementation Services
Support
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
Advanced Services Prime Collaboration Service Offerings
The Software Integration and Orchestration (SIO) CoE offers services around NMS and the
Cisco Prime Collaboration application.
These services include:
• Solution Plan and Build (also know as PDI – Plan Design Implement)
• AS Fixed Price Offerings
• Application Optimisation and Integration (Post Implementation)
• OSS Optimisation (Day 2 Services)
For more information on these services please reach out to your local Account or Sales team
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
For More Information
Cisco® TAC Prime Collaboration Support Forum
Cisco Prime™ Collaboration Website
http://www.cisco.com/go/primecollaboration
https://supportforums.cisco.com/community/
netpro/collaboration-voice-video/pcm
https://communities.cisco.com/community/technology/collaboration?vie
w=overview
Cisco Collaboration Community
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
For More Information – Additional Resources
Demo: Prime Collaboration on dCloud
http://www.cisco.com/en/US/partner/products/ps12363/index.html
Partner Resources
https://communities.cisco.com/community/partner/collaboration/contactcent
er/projects/customer-collaboration-demo-portal?view=overview
Product Team Mailer
© 2015 Cisco and/or its affiliates. All rights reserved.BRKUCC-2670 Cisco PublicBRKUCC-2670
Op
en
to C
usto
me
rs, P
artn
ers
an
d C
isco
Pe
op
le
* Exceptions: No sessions on US Public Holidays and Cisco Shutdown
* Exceptions: No sessions on Indian Public Holidays and Cisco Shutdown
Americas
Edition
EMEAR
Edition
Software Trial Downloads | VoDs | Product Info | Etc.
APJC
Edition
Cisco Prime for IT - Demo SeriesEvery Week* Prime Demo Series Topic Same Time Same Place
Every Tuesday Cisco Prime Collaboration11:00 AM PST
San Jose
Time
(90 Min)
bit.ly/PrimeDemo
No Registration
Required
Every Wednesday Cisco Prime NAM & NGA
Every Thursday Cisco Prime Infrastructure
Every Tuesday Cisco Prime Collaboration 10:30 AM CET
Paris, Berlin
(90 Min)
bit.ly/PrimeDemo-EMEAR
No Registration
RequiredEvery Thursday Cisco Prime Infrastructure
Every Tuesday
Every Thursday
Cisco Prime Collaboration 12:00 PM
Singapore
Time
(90 Min)
bit.ly/PrimeDemo-APJC
No Registration RequiredCisco Prime Infrastructure
www.cisco.com/go/prime-demo
Pri
me D
em
o S
eri
es
* Exceptions: No sessions on Belgium/France Public Holidays and Cisco Shutdown
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