Academy Catalog 2011

8/8/2019 Academy Catalog 2011

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M G Ro be r t M. Jo yc M G Ro be r t M. Jo yc


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MG Robert M. Joyce Family and MWR Catalog 2011

www.mwraonline.com

2011 MG Robert M. JoyceFamily and MWR Academy Course Catalog

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Welcome I am pleased to present you the

MG Robert M. Joyce Family and Morale,Welfare and Recreation (Family and MWR)Academy Catalog of Courses. The Familyand MWR Academy is a success multiplierfor the Family and MWR workforce. Weare committed to helping you provideyour employees with a strong, supportiveenvironment where they can thrive. Tothat end, we want to help you position

your employees for success with functionally speci c classroomcourses in leadership and management, as well as, online trainingat entry, skill, and basic levels. The Family and MWR Academy alsoprovides targeted assistance and performance support tools to helpemployees on the job.

Because of our strong commitment to help prepare your employeesfor success, the Family and MWR Command centrally funds alltraining for the Family and MWR workforce. Therefore, whether

employees go to classroom training or complete one of our manyinteractive online courses, the only cost to the garrison is their timeaway. However, we do not look at that time as a cost, but ratheras an investment in enabling those employees to better serve ourSoldiers and Families.

I encourage your feedback to help us map out ways to supportyour Family and MWR workforce. Let us know how we are doing!

Reuben D. JonesMajor General, US ArmyCommanding


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Te MG Robert M. Joyce Family and Morale, Wel are and Recreation (Family and MWR) Academy located in Alexandria, VA is a component o the Family and MWR Command or work orcelearning and per ormance. Te Family and MWR Academy enables Garrisons to provide quality o li e programs and services by developing and sustaining the Family and MWR work orce throughtraining, per ormance support and career planning. Established in 1988 as a brick and mortar center

or classroom training, today, the Academy also provides online instruction and per ormance supportthrough its virtual campus available at www.mwraonline.com.

Tere are nearly 100 courses in the Academy inventory. Currently, 39 o these courses have receivedcollege credit recommendations rom the American Council on Education (ACE) and graduates areincreasingly trans erring these credits to colleges and universities. In FY 11, the Family and MWRAcademy is o ering 40 online courses, 2 blended course and 29 classroom courses.

Master Training Plan

S e q

u e n t

a l a n d

P r o

g r e s

s i v e

CES Advanced

Course

CES Intermediate

Course

CES Basic

Course

CES Founda on

Course

EXEC&

SENIORMGMT

DIVISION/

MULTI-PROGRAM

LEVEL

ENTRY LEVEL

SKILL AND

TECHNICAL

PROFESSIONAL BASIC

MANAGEMENT AND

LEADERSHIP

PROGRAM

MANAGEMENT LEVEL

Te Academy supports the Family andMWR Master raining Plan including

unctionally speci c classroom instruction

in leadership and management and online

training or entry, skill, and basic levels.

Providing results-driven support, the

Academy strives to embed learning

in the work fow.


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ACS Army Family eam Building (AF B) Program ManagementDescription: Success ul management o an installation Family and MWR Army Community Services(ACS) program requires AFTB Program Managers to develop the skills to integrate the Family and MWRphilosophy, policy and procedures with team building, nancial management, managing volunteers,and building and sustaining partnerships. In this course, the students will identi y Army, InstallationManagement Command and Family and MWR Command initiatives and develop strategies to target

concept training to meet the ever changing needs o Soldiers and Family Members. In addition, AFTBprogram managers will examine the unctions o their program and determine marketing strategies toidenti y customers in order to efectively build and manage a quality program that meets Army standards,garrison needs, the geographically dispersed population, and the Armys promise to Soldiers and Families.* Date: 28 February - 4 March 2011

arget Audience: ACS Army Family eam Building Program ManagersPrerequisites: Completion o : Family and MWR Orientation Course (Online);Commercial Sponsorship (Online); Operation Excellence - Customer Service rainingPart 1 - Foundation Course (Online); Family and MWR Delivery System (Online)

ACS Information and Referral (I&R) ManagementCourse Description: Success ul management o an installation Family and MWR Army Community Services (ACS) program requires I&R Managers to develop the skills to integrate the Family and MWRphilosophy, policy and procedures with team building, nancial management, and building and sustainingpartnerships. In this course, the students will identi y Army, Installation Management Command, and

FY11 Classroom Courses:


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the G-9 Family and MWR Program initiatives, and develop strategies to systematically build and deliverservices that respond to the ever changing needs o Soldiers and Family Members. In addition, I&RManagers will describe the unctions o their service, identi y various resources available outside andwithin the military, and determine ways to manage a quality program that meets Army standards, garrisonneeds, the geographically dispersed population, and the Armys promise to Soldiers and Families.

* Date: 8 - 12 August 2011arget Audience: ACS In ormation and Re erral Managers

Prerequisites: Completion o : Family and MWR Orientation (Online); Operation Excellence - CustomerService raining Part 1 - Foundation Course (Online); Family and MWR Delivery System (Online)

Coaching and Management for Child, Youth, and School Services (CYSS) raining SpecialistsCourse Description: Tis two (2) week classroom course is designed to strengthen the CYSS rainingSpecialists ability to create an e ective training program or sta and support and sustain quality curriculum/programming or children and youth. Students will examine their roles and responsibilities

and develop a practical ramework or integrating CYSS program standards and tools, sta training anddevelopmentally appropriate practices. Course content includes theories o situational leadership, adultlearning, coaching, and personality type. Students will practice guiding curriculum design; modelingpositive interactions between sta and parents; applying evaluation tools to address issues that a ectquality, availability, and a ordability; and mentoring sta to achieve program and individual goals.* Date: 15 - 26 August 2011

arget Audience: Child, Youth, and School Services Trainers or personnelper orming similar duties at grade NF4 or GS9-12 equivalentPrerequisites: Completion o : Family and MWR Orientation Course (Online); Family

and MWR Basic Management Course; Operation Excellence - Customer Service rainingPart 1 - Foundation Course (Online); Family and MWR Delivery System (Online)

Executive Development for Directors of Family and MWRCourse Description: Innovation combined with strong execution based on data driven e orts can improvethe per ormance o the Directorate o Family and MWR and ultimately the garrison. Tis two (2) weekcourse o ers a unique opportunity or Directors o Family and MWR to take the lead to shape the presentand uture in implementing the Installation Management Campaign Plan and to be the touch-point orSoldiers and Families. In this course, the students will take a holistic approach to installation management

as they study the Standard Garrison Organization and create strategies or integration o e ort among thegarrison directorates. Students will explore the macro environment (national political, social, and economictrends) and determine the impact on individual installations and Family and MWR operations. Studentswill have the opportunity to interact with the Army, Installation Management Command, and Family andMWR Command leaders or discussion o current issues and trends and uture challenges that ace Family and MWR programs. Using the Installation Management Campaign plan as a ramework, students will plan


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innovative programming that meets customer needs in an environment o dwindling resources.Tey will explore concepts and tools required to identi y and evaluate data needed to make sound decisionsconcerning program delivery. Students will apply standards and measurements to evaluate Family andMWR programs and identi y opportunities to build partnerships and other collaborative ventures insideand outside the gate. Students will apply analysis tools to arrive at approaches to solutions or redirecting

strategies or resources to meet Family and MWR program standards or quality and accountability.Tis course is required or all Directors o Family and MWR IAW (IMCOM Regulation 350-1, 6-4h ).* Date: 25 October - 5 November 2010

arget Audience: Directors o Family and MWRPrerequisites: Completion o : Family and MWR Orientation Course (Online); Family and MWRBasic Management Course; Executive Leadership and Development or Family and MWR DivisionChie s Course; Applied Financial Planning Suite (Online)-Income Statement Analysis-BreakevenAnalysis-Retail Sales Accountability-Forecasting; Operation Excellence - Customer Service

raining Part 1 - Foundation Course (Online); Family and MWR Delivery System (Online)Tis is the capstone course for Family and MWR professionals

Executive Leadership and Management for Family and MWR Division ChiefsCourse Description: Strategic thinking is essential in improving programs and services or Soldiers andFamilies. In this two (2) week course or experienced Family and MWR Chie s, students will explore thecomplexity o an evolving Family and MWR environment and practice the strategic thinking and planningskills required to manage and lead an agile and resilient organization.Te curriculum is ocused on developing the pro ciencies required to balance the tension betweenlong-term program goals and short-term pressures. Te core competencies addressed are: Change

and Continuous Improvement, Leading People, Drive or Results, and Business and echnicalPro ciency. Speci c topics include strategic planning, leading and managing change, resiliency,resource management, accountability, and customer service. Students will have the opportunity to interact with the program proponents rom the G-9 Family and MWR Program or discussiono current issues and trends and uture challenges that ace Family and MWR pro essionals.* Date: 12 - 23 September 2011

arget Audience: Family and MWR Division Chie s or personnelper orming similar duties at GS 11-13 or NAF 4/5 grade levelsPrerequisites: Completion o : Family and MWR Orientation Course (Online); Family and MWRBasic Management Course; Operation Excellence - Customer Service raining Part 1 - Foundation

Course (Online); Applied Financial Planning Suite (Online)-Income Statement Analysis-BreakevenAnalysis-Retail Sales Accountability-Forecasting; Family and MWR Delivery System (Online)


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Family and MWR Program ManagementCourse Description: Te Family and MWR Program Management course ocuses on developing key leadership skills and techniques that sustain long-term excellence and maximize per ormance. Tis two(2) week course provides the opportunity or program managers to apply the basic principles necessary to interpret policy, ollow command guidance and identi y and execute processes necessary to manage a

Family and MWR program. opics include teambuilding, nancial management, personnel resourcing,the Family and MWR-Delivery System (DS) process, and a program business plan. Tis course willassist students to establish an environment o success both or their teams and or themselves.* Dates: 21 March - 1 April 2011 / 11 22 April 2011 / 16 27 May 2011 / 6 17 June 2011 /19 30 September 2011

arget Audience: Family and MWR Programs Managers grade NF3-4 or GS7-12 who manage a garrison level Family and MWR programPrerequisites: Completion o : Family and MWR Orientation Course (Online); Family and MWRBasic Management Course; Operation Excellence - Customer Service raining Part 1 - FoundationCourse (Online); Applied Financial Planning Suite (Online)-Income Statement Analysis-Breakeven

Analysis-Retail Sales Accountability-Forecasting; Family and MWR Delivery System (Online)

Leadership and Management for Business Operations Division ChiefsCourse Description: Te Business Operations Division Chie has a crucial role in leading andmanaging the complex and diverse programs in the Business Division to achieve results consistentwith Army standards and garrison needs. In todays ast-paced business environment, DivisionChie s need a broad perspective, vision, and acute awareness o the trends and developments shapingtheir organization. Tis two (2) week course is designed to provide students with the critical skills

needed to enhance uture success while impacting bottom-line results. Major topics include nancialmanagement, marketing, leveraging resources, human resource management, property management,organizational awareness, in ormation management and Army initiatives. Students will examine theirown leadership styles and organizations to ensure knowledge is applied to real-li e challenges.* Date: 24 January - 4 February 2011

arget Audience: Family and MWR Business Operations Division Chie s, orpersonnel per orming similar duties at GS 11-13 or NF 4-5 grade levels.Prerequisites: Completiono : Family and MWR Orientation Course (Online); Family andMWR Basic Management Course; Operation Excellence - Customer Service raining Part1 - Foundation Course (Online); Applied Financial Planning Suite (Online)-Income Statement

Analysis-Breakeven Analysis-Retail Sales Accountability-Forecasting; and Business ProgramsManagement and Leadership Course; Family and MWR Delivery System (Online)


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7MG Robert M. Joyce Family and MWR Catalog 2011

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Leadership and Management for Child, Youth and School ServicesCoordinators

Course Description: Te CYSS Coordinator has a crucial role in leading and managing thecomplex and diverse programs in the CYSS Division to achieve results consistent with Army standards and garrison needs. In todays ast-paced business environment, Division Chie s need

a broad perspective, vision, and acute awareness o the trends and developments shaping theirorganization. Tis two (2) week course is designed to provide students with the critical skills neededto enhance uture success while impacting bottom-line results. Major topics include nancialmanagement, marketing, leveraging resources, human resource management, property management,organizational awareness, in ormation management and Army initiatives. Students will examine theirown leadership styles and organizations to ensure knowledge is applied to real-li e challenges.* Date: 6 - 17 June 2011

arget Audience: Family and MWR Child, Youth, and School Services Coordinators,or personnel per orming similar duties at GS 11-13 or NF 4-5 grade levelsPrerequisites: Completion o : Family and MWR Orientation Course (Online); Family and MWR Basic

Management Course (Online); Operation Excellence - Customer Service raining Part 1 - FoundationCourse (Online); Applied Financial Planning Suite (Online)-Income Statement Analysis-BreakevenAnalysis-Retail Sales Accountability-Forecasting; Family and MWR Delivery System (Online)

Leadership and Management for NAF Support Services Division ChiefsCourse Description: Te NAF Support Services Division Chie has a crucial role in leading andmanaging the complex and diverse programs in the Support Services Division to achieve resultsconsistent with Army standards and garrison needs. In todays ast-paced business environment, Division

Chie s need a broad perspective, vision, and acute awareness o the trends and developments shapingtheir organization. Tis two (2) week course is designed to provide students with the critical skillsneeded to enhance uture success while impacting bottom-line results. Major topics include nancialmanagement, marketing, leveraging resources, human resource management, property management,organizational awareness, in ormation management and Army initiatives. Students will examine theirown leadership styles and organizations to ensure knowledge is applied to real-li e challenges.* Date: 1 - 12 August 2011

arget Audience: Family and MWR Support Services Division Chie s, orpersonnel per orming similar duties at GS 11-13 or NF 4-5 grade levelsPrerequisites: Completion o : Family and MWR Orientation Course (Online); Family

and MWR Basic Management Course; Operation Excellence - Customer Service rainingPart 1 - Foundation Course (Online); Applied Financial Planning Suite (Online)-IncomeStatement Analysis-Breakeven Analysis-Retail Sales Accountability-Forecasting; and Budgetingin the NAF System Course (Online); Family and MWR Delivery System (Online)


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Leadership and Management for Recreation Division ChiefsTe Soldier and Community Recreation Division Chie has a crucial role in leading and managingthe complex and diverse programs in the Recreation Division to achieve results consistent withArmy standards and garrison needs. In todays ast-paced business environment, Division Chie sneed a broad perspective, vision, and acute awareness o the trends and developments shaping

their organization. Tis two (2) week course is designed to provide students with the critical skillsneeded to enhance uture success while impacting bottom-line results. Major topics include nancialmanagement, marketing, leveraging resources, human resource management, property management,organizational awareness, in ormation management and Army initiatives. Students will examine theirown leadership styles and organizations to ensure knowledge is applied to real-li e challenges.* Date: 7 18 February 2011

arget Audience: Family and MWR Recreation Division Chie s, or personnelper orming similar duties at GS 11-13 or NF 4-5 grade levelsPrerequisites: Completion o : Family and MWR Orientation Course (Online); Family andMWR Basic Management Course (Online); Operation Excellence - Customer Service raining

Part 1 - Foundation Course (Online); Applied Financial Planning Suite (Online)-IncomeStatement Analysis-Breakeven Analysis-Retail Sales Accountability-Forecasting; RecreationPrograms Management and Leadership Course; Family and MWR Delivery System (Online)

Management for Golf Course SuperintendentsCourse Description: Gol Superintendents must have a working knowledge o tur science, pestmanagement, environmental issues and resource management. Tis two (2) week course integrateslecture material with extensive hands-on case studies and practical exercises to maximize student

learning. Students will develop a unctional course maintenance plan that includes resourceinventory and environmental plan; analyze the physical/chemical properties o soil and tur grassresponses to environmental changes; describe bene ts in the use o high technology in turn irrigationsystems; and develop a business plan that includes acquisition and resource management.* Date: 14 - 25 March 2011

arget Audience: Gol Course Superintendents or personnel per ormingsimilar duties at NF 3 -5/APF equivalent grade levels.Prerequisites: Completion o : the Family and MWR Orientation Course (Online); Family andMWR Basic Management Course (Online); Operation Excellence - Customer Service rainingPart 1 - Foundation Course (Online). Family and MWR Delivery System (Online);

Students must have a general knowledge o gol course maintenance.


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Programming and Special EventsCourse Description: two (2) week course is designed or Family and MWR Managers and sta who design,develop, and deliver Family and MWR programs and events. Te course includes instruction on conductingneeds assessments, program design, creative/out-o -the-box/Wow! programming, building a programteam, budgeting or programs and events, promotion, partnering or success, and measuring program

success. Te om Peters WOW Projects! Methodology is highlighted throughout the course. At the end o this course, students will be able to success ully plan and deliver a variety o programs and special eventsresulting in an increase in customer-driven programming and improved quality o programs and events.* Dates: 6 - 17 December 2010 / 28 February - 11 March 2011 / 9 - 20 May 2011

arget Audience: Family and MWR Managers and sta who design, develop, and deliverFamily and MWR programs and events. Participants may represent Recreation, Business, ChildYouth and School Services, ACS, or any Family and MWR Support Service (e.g., Marketing)that has a direct role in designing and delivering programs and special events.Prerequisites: Completion o : Family and MWR Orientation Course (Online); Family andMWR Basic Management Course (Online); Operation Excellence - Customer Service raining

Part 1 - Foundation Course (Online); Family and MWR Delivery System (Online)

ALL COURSES REQUIRE:-COMPLE ION OF PREREQUISI E COURSES BEFORE A ENDING COURSE-COMPLE ION OF ASSIGNED PRE-COURSE WORK BY SUSPENSE DA E

Required Online Courses

Family and MWR Basic Management Course (Version 2.0) (Required by all Family and MWR managers within the frst 6 months o hire)

Family and MWR Orientation Course (Required by all Family and MWR personnel within the frst 90 days o employment)

Operation Excellence Customer Service raining (Required by all Family and MWR personnel within the frst 90 days o employment)

Marketing Plans for Activity Managers arget Audience: FMWR Program Managers, NF03-04 (or equivalent)

Introduction to Sport Management arget Audience: FMWR Program Managers, NF03-04 (or equivalent)

Blended Courses


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Other Online Courses

Applied Financial Planning - BreakevenAnalysis

Applied Financial Planning - ForecastingApplied Financial Planning - Income

Statement AnalysisApplied Financial Planning - Retail Sales

Accountability Army FCC Online - Central Enrollment

Registry (CER)Army FCC Online - DirectorsArmy FCC Online - ProvidersBOSS - Budget ManagementBOSS - Administration o your BOSS

ProgramBOSS - Orientation to BOSSBasic NAF ContractingBowling BasicsCYSS Mobilization and Contingency CYSS Space Census: CDCCYSS Space Census: FCCCYSS Space Census: SA/MS/CYSS Space Census: CoordinatorsChild and Youth Management System

(CYMS)

Commercial SponsorshipFamily and MWR Budgeting and APF SupportFamily and MWR Budgeting in the NAF

SystemFamily and MWR-Delivery SystemFood Nutrition 1Food Sa ety ServSa e EmployeeFood Sa ety ServSa e Manager and Che Food Sanitation Re resherMCCS Applied Financial Planning -

Breakeven AnalysisMCCS Applied Financial Planning -

ForecastingMCCS Applied Financial Planning - Pro t

and Loss Statement AnalysisMCCS Applied Financial Planning - Retail

Sales Accountability ServSa e AlcoholSports - Event PlanningSports - History and Teory Sports - Rec racSports - ournaments

All o these courses and per ormance support tools are available through the Academy atwww.mwraonline.com. In addition, the site o ers collaborative orums and a comprehensive,automated Pro essional Development Program (PDP). Te PDP provides tools or work orcedevelopment, a critical component or growing the bench succession planning.

Te Family and MWR Academy hosts registration or Family and MWR Lodging and speci c Family andMWR Europe training courses, as well as, other Family and MWR special learning events. Additionally, theAcademy executes the Biannual Family and MWR raining Symposium, provides support to the broaderFamily and MWRC organization, and partners with Joint Service MWRs to provide training to their sta .

Te Academy responds rapidly to changing training needs, so or the most current courseo erings, please go to www.mwraonline.com and select Course Catalog.

* Course dates are subject to change, please contact the Family and MWR Academy formore information.

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MG Robert M. Joyce Family and MWR Academy 5285 Shawnee Road, Suite 200, Alexandria, Virginia 22312

703-275-5880 www.mwraonline.com

Academy Catalog 2011

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Transcript of Academy Catalog 2011