Academic Library andIT Services : Different Functions Separated by Common Goals ?

Academic Library andIT Services:

Different Functions Separated by Common Goals?

Robin MurrayVice President, Global Product ManagementOCLC

Who are we?

The largest library services and research organisation in the world

72,000 libraries in 170 countries

1,41855,820

1,091

5,715 4,058

1,800

381

1,752

OCLC is its members – a library owned, library governed co-operative

26,000+ institutions

Members

3 councils

Regional Councils

48 members

Global Council

16 trustees

Board of Trustees

Americas

EMEA

Asia Pacific

Regional OCLC offices in Europe

What do we do? – “The line of sight”

Vision

Mission

Enterprise Strategy

Key Objectives

Our enduringpurpose

Long term:Why we exist

Our strategicdirection

Mid term:How we will deliver

our vision and mission

What do we do?

Vision

Mission

Enterprise Strategy

Key Objectives

Our enduringpurpose





The world’s libraries.

Connected Connecting people to knowledge through library cooperation.

What do we do?

Vision

Mission

Enterprise Strategy

Key Objectives

Our enduringpurpose





To collaboratively build webscalewith libraries.

• Create system wide efficiencies in library management.

• Represent the full range of member collections and services where the library user is.

• Build global infrastructure which is responsive to local conditions.

• Advance the future of libraries through research, advocacy and community making.

Agenda - AM

1. Welcome 10:30 – 10:45

2. Designing library workflows that start with ‘e’ 10:45 – 11:15

3. New learning behaviours that start with ‘u’ 11:15 – 12:00

4. LUNCH 12:00 – 12:45

Agenda - PM6. Transformational not operational 12:45 – 1:30

– the future of HE library technology7. New approaches to data creation, 1:30 – 2:15

enrichment and connections

8. COFFEE 2:15 – 2:30

9.It’s their cloud, not yours! 2:30 – 3:15Future trends in personalisation

10. Balancing risk and reward – New models of 3:15 – 4:00internal and external service delivery for university IT

11. Questions, Summary & Close 4:00 – 4:30

OCLC WorldShare: Cooperating and Innovating at Webscale

“Transformational not Operational”

Robin MurrayVice President, Global Product ManagementOCLC

Libraries at Webscale Report

• Interviews

• Global Challenges/Issues

• Strategic Response

Overview

• Library Challenges – An Analysis

• Strategic Response – WorldShare

• Where we are today:• The WorldShare Platform

• Apps - OCLC Built / Library Built / Partner Built

• Looking forward:• A tipping point?

• Building a network…

• Summary: The Value of Webscale

Challenges…

Mainstream alternatives to Library Services

Demand declining for traditional services

New patron demands

Managing down print

E-books at a tipping point

Alignment to institutional/societal goals

Re-purposing

library space

Challenges…

Mainstream alternatives to Library Services

Demand declining for traditional services

New patron demands

Managing down print

E-books at a tipping point

Alignment to institutional/societal goals

Re-purposing

library space

RelevanceEnsuring library relevance in an increasingly digital / online/

network level / Web-Scale world.

Challenges…Relevance

Ensuring library relevance in an increasingly digital / online/ network level / Web-Scale world.

Library funding

Budget pressures

Global economy

Re-deploying

library staff

Outsourcing

Challenges…

Library funding

Budget pressures

Global economy

Re-deploying

library staff

Outsourcing

EfficiencyMaintaining, improving and transforming library services in an

era of sustained downward budget pressure.



Challenges…





Users start in Google /

Google Scholar

Discovery starts

outside the library

Getting in user

workflows

Exposure of Library Services

Syndicating Library

Data

Challenges…





Users start in Google /

Google Scholar

Discovery starts

outside the library

Getting in user

workflows

Exposure of Library Services

Syndicating Library

Data

Meeting users at the point of need

Present users with the library services they need within their

mainstream workflows.

Challenges…








Breaking Down

Resource Silos

Licensed Resource Workflows

Managing Learning Objects

Digital integration /

mass digitization

Managing Down Print

Challenges…





Breaking Down

Resource Silos

Licensed Resource Workflows

Managing Learning Objects

Digital integration /

mass digitization

Managing Down Print

Unified Collection Management

Efficiently manage a collection spanning print, electronic and

digital material




Challenges / Opportunities…







digital material




Increased Collaboratio

nShared

ServicesEconomies of Scale

Accelerate Innovation

SharingInnovation

SharingInnovation

Accelerate Innovation

Increased Collaboratio

nShared

ServicesEconomies of Scale

Challenges / Opportunities…







digital material




Collaboration & InnovationSupport greater collaboration and innovation between libraries.

Strategic Response…







digital material





Strategic Initiative to Collaboratively build Web-scale with Libraries. • Increase the relevance and visibility of libraries in a

‘web-scale’ world• Increase efficiencies and reduce costs.








digital material







Web-Scale Data, Discovery and Syndication Services







efficiently manage a collection spanning print, electronic and

digital material







Web-Scale management of library services across Print,

Licensed & Digital









efficiently manage a collection spanning print, electronic and

digital material







Support library collaboration and innovation at scale, by providing an open, Web-scale technical infrastructure.


Licensed & Digital





Support library collaboration and innovation at scale, by providing an open, Web-scale technical infrastructure.


Licensed & Digital


Platform Management

Infrastructure

Data

Web Services

App Gallery

• The core infrastructure underlying all OCLC applications.

• Designed from the ground up for Web-Scale operations

Open to the community to enable:• Integration• “Collective Innovation”• Sharing

Platform ManagementData

Web Services

App Gallery

Infrastructure

Data Centers Today:

US1

US2 EMEA 1

• 600Tb of Online Storage• 4,000 Virtual Machines• High Resilience• Geographically distributed for Legal, Data

Protection and Performance

CAN 1

Infrastructure

• Based on technology developed by Google for very-scale data processing (Big Data)

• Apache Open Source project

• Provides rapid data processing using massive clusters of commodity servers

• WorldCat now operating on to a Hadoop cluster of 50 servers – no effect on production services.

• eBay recently did the same thing.

Infrastructure

• Allows different things to be done

• Enables things to be done differently

• Pre-requisite for Analytics and Linked Data

• Building block for future library innovation• Infrastructure made available to the community through the WorldShare Platform

Process Using Oracle Using HadoopMonthly Google Extract 12 days 2 hoursQuarterly Collection Analysis

~2 months 3 hours

FRBR Algorithm 6 months 28 hoursLinked data processing Couldn’t be done hours

289+ million bibliographic records

1.9+ billion holdings

801 million records34 million items

(Institutional repositories, Google, HathiTrust, OAIster)

Bibliographic information in

WorldCat

Licensed digital content/articles in library collections

Digitized local library content

As of 18 January 2013

Web Services

Applications

Infrastructure

Data

Data

Flexible, open platform for the community to share applications and innovation

Co-operative M

anagement

Libraries

Regional MetadataHubs

Real-tim

e Synchronization

Supply Chains

Publishers Database Providers Mass Digitization

Bibliographic information in WorldCat

Licensed digital content/articles in library collections

Digitizedlocal library content

Platform Management

App Gallery

Data

Infrastructure

Web ServicesWeb Services


OpenURL Web Services

QuestionPoint KnowledgeBase Web Services

Acquisitions Web Services

Circulation Web Services

WorldCat Web Services

KnowledgeBase Web Services

WorldCat Registry Web Services

WorldCat Identities Web Services

Identifier Web Services

Vendor Information Web Services

Community

Platform Management

Infrastructure

Data

Web Services

App Gallery


Applications/Apps…

• ANYONE can develop on the WorldShare Platform

• Currently ~80 Community Developed Apps

• Plus OCLC ‘Core’ Applications

Library Built Partner Built OCLC Built

Platform Management

Infrastructure

Data

Web Services

App Gallery

Library Built Partner Built

Community


OCLC Built

OCLC Built Applications….

• 100 libraries now fully live worldwide with

OCLC WorldShare Management Services

• Having fully decommissioned their old ILS

• A further ~100 in implementation (taking 3-6 months)

OCLC Built Applications….OCLC Built

Platform Management

Infrastructure

Data

Web Services

App Gallery

Partner Built OCLC Built

Community


Library App Examples…

Library Built


Acquisitions plug-in Apps…

Library Built


Expose library services & create citations in Facebook

Library Built

Developed by Andrea Schurr, University of Tennessee Chattanooga


Direct users from the computer to the shelf…

Library Built

Platform Management

Infrastructure

Data

Web Services

App Gallery

OCLC BuiltLibrary Built

Community


Partner Examples…

Partner Built

Partner Examples: EBSCO EDSIntegration with Discovery Interface

Partner Built

Discovery solutions like EBSCO’s EDS communicates with WMS via Web services:• To get up-to-the second

item information

• To facilitate patron-initiated holds and other activity

Partner Examples: SCSProvisioning Data to Enhance Analytics

Partner Built

SCS Greenglass communicates with WorldCat

to get regional/state,

national, and peer holdings, enabling libraries to get a fuller picture in

deselection decisions.

Partner Examples: EasyBib & GoodReadsLocate an Item in a Library

Partner Built

EasyBib and GoodReads use OCLC

services to help patrons locate

items of interest in nearby libraries.

Partner Examples: YelpIntegrating into Location-Based Services

Partner Built

The OCLC Registry provides

library data to Yelp, enabling patrons to find

libraries in its city guides – right

alongside other businesses and organizations.

Partner Examples…Partner Built

Putting library services where users are…

Looking Forward…

• A tipping point in the WorldShare Initiative?

• Collaboratively Building Webscale with Libraries…

Tipping Point?

• Webscale is all about scale…

• OCLC can help libraries build scale…– ~9,000 libraries use cataloging

– ~10,000 libraries use ILL

– ~20,000 libraries use FirstSearch

• All these applications and libraries are moving to the WorldShare platform…

Provide a single integrated set of management services for libraries to improve visibility and efficiency, including services from OCLC, partners and libraries

WorldShare Metadata (Cataloging)

WorldShare Interlibrary Loan (ILL)

Consolidating interfaces(WorldCat Local, FirstSearch, WorldCat.org)

WorldCat LocalFirstSearch WorldCat.org

Single Discovery interface—multiple views, multiple devices, adaptive functionality

Tens of thousands of Libraries

Syndication Partners – generating millions of referrals to libraries

Millions of Scholars, UsersCreators

Hundreds of Business Partners

WorldShare Community : Connecting the Library Network

Hundreds of Software Developers

… To increase library relevance and efficiency.

For libraries, the WorldShare Network offers the ability to:

1. Register your library and its collections, policies and expertise— configuring the network.

2. Efficiently share the task of metadata creation and management.

3. Enrich, mine and share data, adding value to your library’s, users’ and partners’ services.

4. Syndicate your library presence widely, increasing visibility through popular Web and mobile services.

5. Build new services using Web services and linked data.

6. Share your innovations and use those of other participants.

The World’s Libraries. Connected.

Academic Library andIT Services : Different Functions Separated by Common Goals ?

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