AC Win Brochure
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s AC-Win Enhanced Attendant Console for HiPath 4000 and Hicom 300 E / H The AC-Win 4.0 enhanced attendant console of the HiPath TM 4000 IP conver- gence platform and the Hicom ® 300 E/ H communication server is a Pentium ® PC-based Windows ® application. Depending on the size of the system and the structure of the company or organiza- tion, one or more consoles can be in- stalled and allocated to console groups. The various AC-Win features (up to 60 available) provided are simple to use via a Windows 2000 user interface, enabling an operator, for example, to easily switch external or internal voice calls. The atten- dant can choose from a number of layout operations for the call control window, e.g. for visually impaired people. The op- erator has the option of displaying all calls, i.e. outgoing or incoming calls only in the call journal. Three password-pro- tected authorization levels are available, i.e. user, superuser and administrator. When the operator logs onto the system each day – with password if required – the previously programmed “personal attendant console” appears on the PC screen. The new attendant console can be particularly economical in companies, in which attendants must perform multi- ple tasks. In such cases, work at the at- tendant console is only one task among many others, such as word processing, performed on the PC. When calls arrive, the personal attendant console appears automatically on top and the application in progress moves to the background. The performance of AC-Win can be fur- ther enhanced through the addition of the Plus Package.
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SIEMENS AC WIN DATA SHEET
Transcript of AC Win Brochure
s
AC-WinEnhanced Attendant Console for HiPath 4000 and Hicom 300 E / H
The AC-Win 4.0 enhanced attendant console of the HiPathTM 4000 IP conver-gence platform and the Hicom® 300 E/ H communication server is a Pentium® PC-based Windows® application. Depending on the size of the system and the structure of the company or organiza-tion, one or more consoles can be in-stalled and allocated to console groups. The various AC-Win features (up to 60 available) provided are simple to use via a Windows 2000 user interface, enabling an operator, for example, to easily switch external or internal voice calls. The atten-dant can choose from a number of layout operations for the call control window, e.g. for visually impaired people. The op-erator has the option of displaying all calls, i.e. outgoing or incoming calls only in the call journal. Three password-pro-tected authorization levels are available, i.e. user, superuser and administrator. When the operator logs onto the system each day – with password if required – the previously programmed “personal attendant console” appears on the PC screen. The new attendant console can be particularly economical in companies, in which attendants must perform multi-ple tasks. In such cases, work at the at-tendant console is only one task among many others, such as word processing, performed on the PC. When calls arrive, the personal attendant console appears automatically on top and the application in progress moves to the background. The performance of AC-Win can be fur-ther enhanced through the addition of the Plus Package.
AC-Win enhanced attendant console
System conceptThe AC-Win enhanced attendant console is connected to a UP0/E user interface in the HiPath 4000 or Hicom 300 E / H sys-tem via a built-in PCI plug-in card. The handset, headset and, if necessary, the recorded announcement equipment and tape recorder are connected to the PC. The attendant console can be used with any standard commercially available PC and no specific hardware components apart from the UP0/E card are required. The functionality provided by this system is implemented exclusively by means of software.
Switching functionsIncoming calls are signalled either acous-tically or visually on the PC screen. The call can be forwarded by entering the telephone number of the person for whom the call is intended, or by clicking on the stored extension number in a sep-arate window . The attendant can switch back and forth between the different windows which are open at the same time.Other functions such as hold, call pickup, disconnect, switching or call charge dis-play can be activated using the function keys as well as the mouse.
Attendant window
AC-Win enhanced attendant console
The following is a list of some of the at-tendant console functions available:
l User prompts can be set to different languages by attendant,
l Distinctive ringing interval,
l Extending incoming trunk calls with-out announcement (speed servicing),
l Attendant camp-on – trunk calls,Attendant camp-on – tie trunk and internal calls,
l Extending outgoing trunk calls,
l Attendant loop transfer to another at-tendant console,
l Extending incoming trunk calls with announcement (standard servicing),
l Attendant busy override for extending trunk calls,
l Automatic recall – trunk, tie trunk, and internal calls,
l Trunk hold,
l Toggling between connections,
l Attendant calls – new call and recalls,
l Specific personal calls,
l Extending tie trunk and internal calls,
l Attendant override (internal),
l Setting up outgoing internal calls by attendant,
l Call distribution to ensure an even “load” at all attendant consoles with call queuing,
l Number redial of any number or last number saved,
l Switched loop operation – trunk and tie trunk calls,
l Attendant calls and toll calls,
l Call forwarding on ring no answer af-ter a predefined timeout,
l Setting up outgoing external connections,
l Repertory keys for dialling call num-bers or trunk group codes,
l Dialling using the memo function,
l Serial calls (multiple switching),
l Various night service options,
l Start paging,
l Call number dialing, e.g, from a CD-ROM directory via TAPI.
Administrative functionsl Internal traffic restrictions for sub-
scriber groups,
l COS switchover for subscriber groups,
l Do Not Disturb function for subscriber groups (group call protection),
l Recording equipment for recording of calls,
l Checking the numbers.
Plus Package (optional)The Plus Package contains the AC-Voice software. AC-Voice can be used to auto-matically repeat a personally recorded message in response to specific types of call (first call, recall, external call, internal call, etc.)
DS-Win directory service (optional)The DS-Win directory service is aWindows® application which enables the rapid forwarding of incoming calls to requested subscribers. The subscribers are searched for in a local Access data-base. As part of the Hicom Domain Man-agement Service (HDMS) or HiPath 4000 Manager, the DS-Win database is auto-matically synchronized with the central HDMS database. It is possible to install DS-Win on the enhanced attendant con-sole along with AC-Win.
Headset
Headset (optional)Attendants who make a large number of calls and at the same time have to cope with other jobs, such as data input, sometimes need a “third hand”. The feather light, plug-in headset comes in handy here.
BLF-Win busy lamp field(optional)The BLF-Win busy lamp field Windows® application displays the status (e.g. free, busy, out of order, ringing, call diverted, etc.) of individual users in the telecom-munication system in different colors in a separate window
The operator can thus check the status of a user before routing a call to him.
A user can be dialed directly from the BLF-Win application at the push of a but-ton if an internal connection to the AC-Win application is established.
The BLF-Win functionality can also be used in DS-Win 2.1. The status of a user highlighted in DS-Win with the highlight bar is determined and displayed with a spontaneous "snapshot" status request.
The information in this document contains only general descriptions or general featues, which may not beavailable as described for actual application and/or which can change due to further product development. The desired features are therefore only binding if formally specified at the closing of the contract.
Data sheet 05/02 • Reference No.: A31002-G4100-A110-4-7629 • Printed in the Federal Republic of Germany • DA 05/02 3.0
© Siemens AG 2002 • Information and Communication Networks • Hofmannstr. 51 • D-81359 Munich • http://www.hipath.de •Subj
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AC-Win enhanced attendant console
Advantage and savings for the customerl All of the functions required at the at-
tendant console are concentrated on one terminal.
l All of the functions are integrated in one highly ergonomic user interface.
l The recording of personal messages by AC-Voice greatly facilitates the op-erator’s tasks.
l Standard greetings and messages are no longer required due to the auto-matic repetition of recorded messages by AC-Voice.
l The possible simultaneous use of standard PC software along with AC-Win helps to increase attendant productivity when the switchboard is not busy.
l The combined use of AC-Win and AC attendant consoles guarantees cus-tomer investment.
l The use of an open PC system paves the way for easy upgrading(e.g. DS-Win electronic telephone di-rectory, solutions for visually impaired operators)
l Use of competitively priced PC hard-ware and software.
Technical data
AC-Win software variants available
l AC-Win Version 3.0 for Windows® NT 4.0 operating system
l AC-Win Version 4.0 for Windows® 2000 operating system
AC-Win 3.0 connection options to the follow-ing telecommunication systems:
l Hicom 300 E V3.0
l Hicom 300 E V3.1
l Hicom 300 H V1.0
at the UP0/E interface
AC-Win 4.0 connection options to the follow-ing telecommunication systems:
l Hicom 300 E V3.0
l Hicom 300 E V3.1
l Hicom 300 H V1.0
l HiPath 4000 V1.0
at the UP0/E interface
Hardware (minimum requirements)
Windows-2000®-compatible PC with
Processor Pentium® II
Clock frequency 350 MHz
RAM 64 Mbyte
Hard disk 2 Gbyte
Long PCI slot
19" monitor (1240 x 1024 resolution)
CD-ROM drive
Sound card
Multimedia keyboard
