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Transcript of about Star rated Happy Toilets - Restroom · PDF fileFirst 5-star rated coffeeshop toilet bags...

  • LetstalkaboutStarratedHappyToilets

    An initiative by Restroom Association (Singapore) Supported by

  • Survey2010Results

    132 respondents took online survey Not visiting the premises due to dirty toilets: 78%

    Dirtiest toilets found Coffeeshops: 29.2% Bus Interchanges/ Terminals: 17.9% Market and food centres: 14.5% Food courts: 8.7% Parks: 8.4% MRT Stations: 7.6% Shopping centres: 2.9%

    Toilets should be graded: 89%

  • Launched of Happy Toilet Programme in July 2003 by Mr Lim Swee Say

  • HappyToiletProgramme Criteria

    Cleanliness Maintenance Effectiveness Satisfaction Design Bonus

  • Facilitiesinworkingcondition

    Provisionofbasicamenitiesi.e.handsoap,toiletpaper,etc

    Freefromodour &litter

    Reasonablydryfloorandworkingfacilities

    CustomerSatisfaction

    3StarStandard

    Specialdelights

    Userfriendlyfacilities

    4StarStandard

    Ecofriendlyfacilities

    GoodandCleanRestrooms

    60 79points

    ExcellentRestrooms

    80 89points

    PremiumRestrooms

    90 105points

    HappyToiletProgramme StarRating

  • Ledgeforplacingbelongings

    Dcor,music

    Educationalposters

    Washbasins,urinals&WCsforchildren

    Toiletseatsanitizer

    Specialdelights Userfriendly Ecofriendly

    Equipmentroomfortrainedcleaners

    Fullyfunctionalhandicappedtoiletforthedisabled,easyaccesswithramps

    Installationofwatersavingdevicesfortaps

    Modestyboardforurinals

    Doorless entranceandpositioningofmirrorsnotreflectingurinalsi.e.preventprivacy

    Waterlessurinals

    Waitingarea Diaperchangingstation Natural/sensorlighting

    HappyToiletProgramme StarRating

  • 3Star

    Basic Amenities, e.g. hand soap and toilet paper

    Dry

    No Litter

    No odour

    Working Facilities

    CRITERIA: 3-Star standard, Score: 60 79 points

  • CRITERIA: 3-Star standard, Special delights, User-friendly facilities Score: 80 89 points

    4Star

  • 5Star

    CRITERIA: 4-Star standard, Eco-friendly facilities, Score: 90 105 points

  • DawsonPlace_5Stars

  • HappyToiletProgramme Statistics

  • Benefits

  • Benefits:PositiveBranding

    Toilet at project site was conferred the 5 Star Happy Toilet from the Restroom Association (Singapore)

  • Benefits:PositiveBranding

    Ang Mo Kio-Yio Chu Kang Town Council to raise standards of public toiletsChannel NewsAsia

    4 July 2009

    http://www.youtube.com/watch?v=7K_fvUd7PwQ

  • 15 individuals, organisations to receive LOO AwardsChannel NewsAsia19 November 2009

    Benefits:LOO(LetsObserveOurselves)Awards

    http://www.toilet.org.sg/newsroom13.html#10

  • Benefits:LOO(LetsObserveOurselves)Awards

  • First 5-star rated coffeeshop toilet bags LOO AwardChannel 5

    3 December 2010

    Benefits:LOO(LetsObserveOurselves)Awards

    http://www.toilet.org.sg/newsroom15.html#23

  • Launch of LOO (Lets Observe Ourselves) @ HeartlandsChannel 5

    16 December 2010

    Benefits:LOO@Heartlands

    http://www.youtube.com/watch?v=yKfj5wsQfUM

  • Lianhe Wanbao17 June 2009

    Benefits:LOOMap

  • Happy Toilet Programme standards are higher than Singapores OK standards

    Benefits:HigherstandardsthanSingaporesOK

    Channel 87 June 2009

    http://www.youtube.com/watch?v=m7FIHgno8ac

  • The Straits Times20 November 2008

    Eco-Assessors are mostly housewives and retirees

    Benefits:JobopportunitiesforEcoAssessors

  • Lianhe Zaobao18 May 2009

    16-year-old girl is the Volunteer Eco-Assessor

    Benefits:VolunteerEcoAssessortraining

  • Costing

  • Costing

    Less than 20 toiletsEach cubicle: $16General Area (hand wash area and 2 urinals): $45Each toilet with more than 2 urinals: $16Handicapped toilet: $20Each certificate: $10

    20 to 39 toilets$100 per toilet

    40 toilets & above$80 per toilet

    3-year participation$60/$80/$100 per toiletper year

  • Costing

    Small Male & Female Toilets

  • Costing

    Less than 20 toiletsEach cubicle: $16General Area (hand wash area and 2 urinals): $45Each toilet with more than 2 urinals: $16Handicapped toilet: $20Each certificate: $10

    20 to 39 toilets$100 per toilet

    40 toilets & above$80 per toilet

    3-year participation$60/$80/$100 per toiletper year

    1 11

    1

    $32$45

    $10

    $87

    Typical Coffeeshop

  • Costing

    Big Male & Female Toilets

  • Costing

    Less than 20 toiletsEach cubicle: $16General Area (hand wash area and 2 urinals): $45Each toilet with more than 2 urinals: $16Handicapped toilet: $20Each certificate: $10

    20 to 39 toilets$100 per toilet

    40 toilets & above$80 per toilet

    3-year participation$60/$80/$100 per toiletper year

    3 61

    1

    $144$90

    $10

    $280

    Shopping Centre

    1

    1 $16

    1 $20

    - $200 for 1 male & 1 female- $160 for 1 male & 1 female

  • Costing

    Less than 20 toiletsEach cubicle: $16General Area (hand wash area and 2 urinals): $45Each toilet with more than 2 urinals: $16Handicapped toilet: $20Each certificate: $10

    20 to 39 toilets$100 per toilet

    40 toilets & above$80 per toilet

    3-year participation$60/$80/$100 per toiletper year

    3 61

    1

    $144$90

    $10

    $280

    Shopping Centre

    1

    1 $16

    1 $20

    $120$160$200$60each$80each$100each

    40&above20 39

  • Workflow

  • 1.Self-assessment Checklist

    2.Application

    3.Audit (within 5 working days)

    4.Award (within 1 month)

    5.Mystery Audit

    *Certificate validity: One year*Certificate removal: After second mystery audit failure

    Workflow