Let’s talk about Star‐rated Happy Toilets…

An initiative by Restroom Association (Singapore) Supported by

Survey 2010 Results

132 respondents took online survey• Not visiting the premises due to dirty toilets: 78%

Dirtiest toilets found• Coffeeshops: 29.2% • Bus Interchanges/ Terminals: 17.9%• Market and food centres: 14.5% • Food courts: 8.7%• Parks: 8.4% • MRT Stations: 7.6% • Shopping centres: 2.9%

Toilets should be graded: 89%

Launched of Happy Toilet Programme in July 2003 by Mr Lim Swee Say

Happy Toilet Programme – Criteria

• Cleanliness• Maintenance• Effectiveness• Satisfaction• Design• Bonus

• Facilities in working condition

• Provision of basic amenities i.e. hand  soap, toilet paper, etc

• Free from odour & litter

• Reasonably dry floor and working facilities

• Customer Satisfaction

• 3 Star Standard

• Special delights

• User ‐friendly    facilities

• 4 Star Standard

• Eco‐friendly      facilities

Good and Clean Restrooms

60 – 79 points

Excellent Restrooms

80 – 89 points

Premium Restrooms

90 – 105 points

Happy Toilet Programme – Star Rating

• Ledge for placing  belongings

• Décor, music

• Educational posters

• Wash basins, urinals &  WCs for children

• Toilet seat sanitizer

Special delights User‐friendly Eco‐friendly

• Equipment room for trained cleaner’s

• Fully functional handicapped toilet for  the disabled, easy access with ramps

• Installation of water‐saving devices for taps

• Modesty board for urinals

• Doorless entrance and positioning of mirrors not reflecting urinals i.e. prevent privacy

• Waterless urinals

• Waiting area • Diaper changing station • Natural/sensor lighting

Happy Toilet Programme – Star Rating

3‐Star

Basic Amenities, e.g. hand soap and toilet paper

Dry

No Litter

No odour

Working Facilities

CRITERIA: 3-Star standard, Score: 60 – 79 points

CRITERIA: 3-Star standard, Special delights, User-friendly facilities Score: 80 – 89 points

4‐Star

5‐Star

CRITERIA: 4-Star standard, Eco-friendly facilities, Score: 90 – 105 points

Dawson Place_5 Stars

Happy Toilet Programme – Statistics

Benefits

Benefits: Positive Branding

Toilet at project site was conferred the 5 Star Happy Toilet from the Restroom Association (Singapore)

Benefits: Positive Branding

Ang Mo Kio-Yio Chu Kang Town Council to raise standards of public toiletsChannel NewsAsia

4 July 2009

15 individuals, organisations to receive LOO AwardsChannel NewsAsia19 November 2009

Benefits: LOO (Let’s Observe Ourselves) Awards

Benefits: LOO (Let’s Observe Ourselves) Awards

First 5-star rated coffeeshop toilet bags LOO AwardChannel 5

3 December 2010

Benefits: LOO (Let’s Observe Ourselves) Awards

Launch of LOO (Let’s Observe Ourselves) @ HeartlandsChannel 5

16 December 2010

Benefits: LOO @ Heartlands

Lianhe Wanbao17 June 2009

Benefits: LOO Map

Happy Toilet Programme standards are higher than Singapore’s OK standards

Benefits: Higher standards than Singapore’s OK

Channel 87 June 2009

The Straits Times20 November 2008

Eco-Assessors are mostly housewives and retirees

Benefits: Job opportunities for Eco‐Assessors

Lianhe Zaobao18 May 2009

16-year-old girl is the Volunteer Eco-Assessor

Benefits: Volunteer Eco‐Assessor training

Costing

Costing

Less than 20 toilets•Each cubicle: $16•General Area (hand wash area and 2 urinals): $45•Each toilet with more than 2 urinals: $16•Handicapped toilet: $20•Each certificate: $10

20 to 39 toilets$100 per toilet

40 toilets & above$80 per toilet

3-year participation$60/$80/$100 per toiletper year

Costing

Small Male & Female Toilets

Costing

Less than 20 toilets•Each cubicle: $16•General Area (hand wash area and 2 urinals): $45•Each toilet with more than 2 urinals: $16•Handicapped toilet: $20•Each certificate: $10

20 to 39 toilets$100 per toilet

40 toilets & above$80 per toilet

3-year participation$60/$80/$100 per toiletper year

1 11

1

$32$45

$10

$87

Typical Coffeeshop

Costing

Big Male & Female Toilets

Costing

Less than 20 toilets•Each cubicle: $16•General Area (hand wash area and 2 urinals): $45•Each toilet with more than 2 urinals: $16•Handicapped toilet: $20•Each certificate: $10

20 to 39 toilets$100 per toilet

40 toilets & above$80 per toilet

3-year participation$60/$80/$100 per toiletper year

3 61

1

$144$90

$10

$280

Shopping Centre

1

1 $16

1 $20

- $200 for 1 male & 1 female- $160 for 1 male & 1 female

Costing

Less than 20 toilets•Each cubicle: $16•General Area (hand wash area and 2 urinals): $45•Each toilet with more than 2 urinals: $16•Handicapped toilet: $20•Each certificate: $10

20 to 39 toilets$100 per toilet

40 toilets & above$80 per toilet

3-year participation$60/$80/$100 per toiletper year

3 61

1

$144$90

$10

$280

Shopping Centre

1

1 $16

1 $20

$120$160$200$60 each$80 each$100 each

40 & above20 ‐ 39< 203‐Year Participation

Workflow

1.Self-assessment Checklist

2.Application

3.Audit (within 5 working days)

4.Award (within 1 month)

5.Mystery Audit

*Certificate validity: One year*Certificate removal: After second mystery audit failure

Workflow