1900 SOUTH NORFOLK STREET, SUITE 225 • SAN MATEO, CA 94403 • PHONE: 650.341.6468 • FAX: 650.341.6478

The Robust Network Solutions Approach

Assign.Listen.

Improve.We continuously help clients to improve the network environment. Our engineers are proactive in presenting new ideas and alternative approaches. This approach often saves our clients time, money and averts frustration.

Robust is committed to delivering results through a strong understanding of your business. Our engineers listen and respond with solid solutions that address present and future business needs.

Our systematic processes help to capture the current state of your network infrastructure. This information is useful in stabilizing, optimizing and improving the network environment.

We assign primary and secondary engineers to every retainer account. These engineers will become very familiar with your network environment to orches-trate improvements and support.

Evaluate.

Recommend.

Maintain.We have an ongoing systematic process for monitoring and making adjustments to your network. Our guaranteed 3 hour response time for retainer clients ensure that your questions and issues are addressed quickly and efficiently. Robust Network Solutions is comprised of

a cohesive team of skilled Microsoft, Citrix and Cisco Engineers. They are profes-sional, friendly and patient in asking and answering questions and communicate at the client's level of understanding.Our engineers recommend new technolo-

gies that compliment and enhance your current network configuration in a way that allows your business to scale as you grow.

Communicate.

Robust Network Solutions is a complete solution to design, build, & maintain your network. Our IT profession-als are ready to evaluate and assess every part of your network, making sure it fits the demands of your business and is ready to scale as you grow. The Robust Network Solutions Management Team has over 50 years of com-bined industry experience that includes best practices for hardware/software, documentation, training, implementa-tion, and maintenance.

Proactive IT Solutions DESIGN, BUILD, & MAINTAIN NETWORKS

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1900 SOUTH NORFOLK STREET, SUITE 225 • SAN MATEO, CA 94403 • PHONE: 650.341.6468 • FAX: 650.341.6478

Hardware SalesNetwork Design & Integration

Robust Network Solutions can help with all stages of planning a new network. Our engineers have been providing turnkey network solutions to companies for many years. We have mastered the design and installation process from start to finish. Our process includes learning about your business needs, planning, designing, purchasing equipment, and configuring hardware & software. We also provide documentation and training for your staff. So when it comes time to build, expand or redesign your network, Robust Network Solutions is the answer.

The network stores your organization's most important and confidential informa-tion. It is no secret that security is one of the top priorities in today's business climate. The network stores your organi-zations most important and confidential information. Robust Network Solutions is a leader in network security planning and risk assessment. Our team is ready to put the strategies in place that will limit your network's exposure to hackers and viruses. Let us show you the policies and procedures that encompass best practices in the protection of your electronic business assets.

Robust Network Solutions is partnered with the largest manufacturers of hardware including HP, IBM, Cisco, etc. to provide competitive quotes for desktops/laptops to more complex server room buildouts. All equipment purchased through Robust Network Solutions is covered by manufacturer warranties. Equipment purchased by retainer clients and installed by Robust Network Solutions is guaranteed with a 6 month no fail policy*.

Network Security

Remote Access

Maintenance & Support

The right maintenance program will enhance and protect your technology investment. Robust Network Solutions can help optimize network performance and minimize downtime. Our staff is able to perform regular maintenance and trouble-shoot any portion of a Local Area Network (LAN) or a Wide Area Network (WAN). Our management team has developed a proven and proprietary process for docu-menting, monitoring and optimizing network performance. This proven process focuses on many elements including network connectivity, monitoring, file and email servers, security, virus/spam protection, memory utilization, disk space, hardware functionality, data de-fragmentation, installing OS fixes/updates, and more.

Ask our sales department about the Preferred Client Plan. Offered at a discounted rate, this plan gives businesses the opportunity to proactively manage technology while controlling costs. We assign a primary engineer to lead or assist the current IT infrastructure.

How long can your business survive if critical data is damaged or lost? Our team can assist in developing a solid disaster recovery plan. This plan assures that your network will be restored quickly and/or operational during a disaster. Possible disasters can include theft, fire, flood, hackers, viruses, and equipment/software failure. The plan must insure that vital network operations continue/resume within an acceptable time frame to minimize losses in productivity and revenue.

Our network engineers can:

Identify client requirements

Provide recommendations to prepare for a more efficient disaster recovery process

Build a plan with consideration to client requirements and budget

Reduce the complexity of possible future recovery effort

Minimize the duration of a serious disruption to business operations

Facilitate effective co-ordination of recovery tasks

Do you need to provide remote offices or employees with access to applications on your network? Remote access enables users to connect to a server from a differ-ent a different physical location. Benefits include the ability to work from a remote office, home office or client site while accessing network resources at the office. Robust Network Solutions delivers the latest in Microsoft Terminal Services, Citrix Metaframe Terminal Services, or Virtual Private Network (VPN) technologies to help remote offices stay connected.

Disaster Recovery

Software Sales

The world of software licensing is often confusing. Robust Network Solutions is happy to assist with your licensing needs and requirements. We can help with the purchasing of new licenses, tracking existing licenses, upgrading from previous or competitive software versions, or just exploring software solutions that are appropriate for your company's needs.

Proactive IT Solutions DESIGN, BUILD, & MAINTAIN NETWORKS

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1900 SOUTH NORFOLK STREET, SUITE 225 • SAN MATEO, CA 94403 • PHONE: 650.341.6468 • FAX: 650.341.6478

Preferred Client Advantages

Reduced Costs.Fastest Response Time in the Business.

Robust guarantees a 3 hour or less response time. In almost every instance, the engineer will respond immediately and do whatever it takes to resolve the issue quickly. If for the primary engineer is temporarily unavailable, the secondary engineer will be dispatched.

We recommend a complete network audit and documentation to new clients. It helps the engineer and the client to better under-stand the network environment. It is a valuable tool for providing proactive recommendations, making changes, and responding to calls.

In addition to our competitive rates, a retainer agreement gives companies access to an experienced team of engineers, without the overhead of hiring additional employees. Robust Network Solutions leverages years of industry experience to identify issues and complete tasks quickly.

Complete Network Analysis and Documentation.

No Travel Charges.Professional Team of Certified Personnel.Robust Network Solutions is comprised of a cohesive team of skilled Microsoft, Citrix and Cisco engineers. The Robust Engineers are professional, friendly and patient in answering questions in simple terms.

Enables the engineer secure remote access servers & workstations. This is very efficient for walking users through processes, updates, configuration changes, adding/deleting users, trouble-shooting, etc.

Travel charges do not apply to mainte-nance clients within a 30 mile radius of the Robust Network Solutions office in San Mateo.

Remote Support.

Primary and secondary engineers will be matched to your account according to the skill set required to meet your specific needs. The primary engineer will be your central point of contact, help to maintain your network and assist proactively in managing your technology.

Assigned Engineers. Proactive Solutions.

The assigned Robust Engineer monitors and evaluates network performance. Recommendations are made with business needs in mind and are designed to scale as you grow. This proactive approach helps the network to run more efficiently.

As one who has the responsibility for making the critical judgments about the care of your information systems, you know that there are many firms who market outsourced IT services… but whom to choose, and why may not be obvious. Here's how choosing Robust Network Solutions will help you:

Proactive IT Solutions DESIGN, BUILD, & MAINTAIN NETWORKS

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