About meimmersion abw

Amaya Becvar Weddle, Ph.D.User Experience Researcher

and Designer

Overview

• About Me• Research Examples

– Developing Professional Perception– UX for Hardware and Devices– UX for Mobile Ecologies

About Me

Ph.D. Work

• Distributed and embodied cognition• Social consequences of technology• Gestures for thinking• Web 2.0 platforms and video for teaching• Multitouch table devices

Expertise

• Ethnography• Contextual Inquiry• Mobile Usability/Prototype Testing• Rapid Usability Testing (Agile UX)• Behavioral/Web Analytics• Benchmarking Studies + Metrics• Unmoderated Usability Testing• Surveys and Card Sorting• Content Development + Copywriting• Teaching + Curriculum Development

Research Examples

Developing Professional Perception

Practical Instruction

• Expert skill = perceptual and motor abilities – Visual, auditory, haptic

• What practices do instructors use to nurture a developing professional perception

• How can we support or augment these with educational technology

Guidance

• Molding and directing

Augmented Instruction

• Video comparison tool to support reflection and development of professional perception

• Any-time access to expert demonstrations

• Outcomes:– More time-on-task– More work in productive

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UX for Hardware and DevicesMedical Implant Mobile ControllerMedical Applicator and Packaging

Medical Implant Mobile Controller

Methods Used:• Contextual inquiry/ethnographic visits•Design ideation• Iterative usability testing with prototypes

Project Goal: Improve the hardware and UI design to better serve the needs of patients

• Lack of understanding of UI = patient can’t control chronic pain

• Reduce support calls and clinic visits


Methods Used:•Contextual inquiry/ethnographic visits•Design ideation• Iterative usability testing with prototypes


Defined 3 distinct user groups:

Single program users – On/off, up/down

Multi-program users –Choose between 4 pre-existing programs

Programmers –Build/modify programs

Methods Used:•Contextual inquiry/ethnographic visits•Design ideation• Iterative usability testing with prototypes



Design IdeationMetaphor: cell phone• Menu flow• Program activation• Strength adjustment



Iterative Usability Testing• New design prototype

• Hardware and UI design• Can patients execute tasks

appropriate to their expressed needs?



Design IdeationMetaphor: cell phone• Menu flow• Program activation• Strength adjustment



Design IdeationNew Metaphor – TV remote control•Make it look and behave like a simple TV remote control


Single program users – “On/off, Up/down”

Multi-program users – “Change the channel”

Programmers –

“Set up your DVR”


Design IdeationNew Metaphor – TV remote control

• Delivered insightful perspective on the user base that directly impacted a design approach

• Users from all groups were better able to accomplish everyday tasks as measured by higher success rates

• Better control over the device leads to better quality of life

• Having patients take the reigns on their own pain control decreases Boston Scientific’s support costs

Medical Implant Mobile Controller-Outcomes

Medical Applicator

• Project goal:– Applicator Design– Applicator Packaging

and Medication Delivery

– Box Design

Methods Used:• Focus groups, contextual interviews•Design ideation•Usability testing with prototypes•Home visits

Medical Applicator Design

Focus Groups



Medical Applicator Design

Medical Applicator DesignMethods Used:• Focus groups, contextual interviews•Design ideation•Usability testing with prototypes•Home visits

• Delivered a comprehensive solution for applicator, packaging, and box that fit with varied constraints (FDA, business, UX)

• Validated approach by testing conceptual, low-, and high-fidelity prototypes in a variety of realistic environments with target users

Medical Applicator Design -Outcomes

UX for Mobile EcologiesIntegrated Wellness System

Integrated Wellness System

Methods Used:•Focus groups •Contextual interviews•Persona and use case development•Design ideation •Usability testing with prototypes

• Project goal:– Design a concept for an

integrated wellness system

– Define target users and use cases

– Deliver refined and tested prototypes and specs of all associated elements

Integrated Wellness SystemMethods Used:•Focus groups •Contextual interviews •Persona and use case development •Design ideation•Usability testing with prototypes


Methods Used:•Focus groups •Contextual interviews •Persona and use case development •Design ideation•Usability testing with prototypes

About meimmersion abw

Technology

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