About Korn/Ferry Futurestep · 2011. 2. 4. · • Project team creation • Scope definition •...
Transcript of About Korn/Ferry Futurestep · 2011. 2. 4. · • Project team creation • Scope definition •...
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
1Agenda
Our
Pro
pose
d S
olut
ion
to D
rive
Bor
ealis
Tal
ent
Str
ateg
y
Our
Par
tner
ship
His
tory
of o
ur
Par
tner
ship
Bor
ealis
HR
C
halle
nges
Our
Vis
ion
of
Par
tner
ship
Key
Ele
men
ts o
f ou
r P
artn
ersh
ip
Inte
rnat
iona
l Com
mer
cial
G
radu
ate
Pro
gram
me
(IC
GP
)
RP
O S
olut
ion
Inte
rnat
iona
l Inn
ovat
ion
Cen
tre
(Lin
z)
Abo
utK
orn/
Fer
ry F
utur
este
p
Qua
lity
& S
ervi
ces
Ref
eren
ces
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
2
Increased Value Delivery through Consolidation
of Partnership
Single Transactions
EU Framework
Agreement
ICGP
Graduate
Programme
RPO in Europe
Innotech Project
2005 -2006
2005 -2006
2006
2006
2006 –ongoing
2006 –ongoing
2007 -2009
2007 -2009
"By
outsourcing
our
international
recruitment
processes
toFuturestep,
Borealis
can
build
on
Futurestep’sexpertiseandnetw
ork
across
theglobalmarketplace.Whatbeganwithafew
assignments
fouryears
agohasgrowninto
aclose
partnership.Borealishasfoundin
Futurestepexactlywhatwe
seekin
ourcandidates:
akeeneyeformarketneeds,
adrive
towardsresultsandanopenyetever-
respectfulwayofcommunicating."
Leon
LeonVliegen
Vliegen
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
3
Borealis Human Resources Challenges
Volume
Industry Expertise
•Manage a 4-years plan to hire per year 25
to 35 European sales, (application) -
marketing & technical service profiles in
plastic
•Recurrent Hiring need for the Commercial
Graduate Programme –3 to 5 potentials per
year
•Need for 40 young R&D specialists to build
the International Innovation Centre
•Identify the right Partner with an in-depth
Industry experience able to attract talents
at European level
Quality
Partnership
�Outsource recruitment activities
guaranteeing quality delivery
�Focus on “Candidate Experience”.
�Need for a Partner offering a solution that
allows Borealis to outsource operational
recruitment activities and focus on other
strategic priorities
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
4
Our Vision of Partnership
�Very Good Understanding of
–Company culture
–Profiles
–Leadership style
–Business Line needs
�Partnership at all level -including Business Line Management
�Discipline in the process
�Close contact and communication
�Problem Solving Attitude
�Strong Involvement
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
5
Key Elements of our Partnership
EU Pro-active Pipeline Strategy
Resources
�CentralisedDataManagementToolallowinga
pro-activecommunicationtothetalentpool
ofpotentialhiresinadvanceofneedsand
increaseefficiencytorecruitinthefuture
�ATeamofLocalIndustryExpertsreportingon
aweekly
basisonprojectprogress
and
developing
an
in-depth
industry
and
functionalexpertise.Handling
ofmultiple
recruitmentproceduresin
parallelacross
Europe
Service & Delivery
Strategic Partnership Approach
�Robustprojectmanagementcoordinatedbya
SPOCandsupportedbymeasuringmetrics
andreportingtools(ConfidentialReporting,
ConsolidatedWeeklyReporting,Consolidated
InvoiceReporting,etc.)
�Establishmentofawell-designedprocessincl.
agreedKPI’sguaranteeingqualitydeliveryat
eachstepoftheprocess
�Clearlydefineddeliverables
�Partnersharingsamebusinessvalues
�Lookingforefficientsolutionsmatchingwith
low
costs
while
keeping
high
quality
standards.
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Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
6
International Commercial Graduate Programme
•H
igh
pote
ntia
lgr
adua
tepr
ogra
mm
efo
rcom
mer
cial
man
agem
entr
oles
•C
onsu
lting
appr
oach
•S
ourc
ing,
Scr
eeni
ng,
Sel
ectin
gth
roug
has
sess
men
tce
ntre
s,hi
ring
guid
ance
•G
loba
lso
urci
ngca
mpa
ign
incl
.to
pbu
sine
ssan
den
gine
erin
gun
iver
sitie
s.
•A
sses
smen
tCen
tres
•Ta
ilor
mad
ere
crui
tmen
tpr
oces
sth
roug
hce
ntra
lised
Ass
essm
ent
Cen
tres
(incl
.inf
orm
alw
alki
ngdi
ners
)
Ser
vice
Suc
cess
es
•+
100
0 ap
plic
ants
, + 4
00 In
terv
iew
s, +
80
Rol
es P
lays
, +65
invi
ted
cand
idat
es a
t AC
, 22
offe
rs,
13 h
ires
•In
crea
se c
ompa
ny b
rand
ing
•H
igh
leve
l of C
andi
date
Exp
erie
nce
•V
ery
focu
ssed
pre
-sel
ectio
n: o
nly
the
‘crè
me
de la
crè
me’
to th
e A
C
•S
tron
g re
latio
nshi
pbui
ldin
g w
ith
cand
idat
es th
roug
h th
e pr
oces
s
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
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7
Key Success Factors
ICGP �Stronginvolvementfrom
theBusiness
Line
�ExecutiveSponsorship
�Sellingtheprogrammeandacareerratherthanajob
�Preferred
partnership
with
500
top
university
contacts
mainly
inEurope(focusedcampaign)andmaxim
izeROIon
eachcampuspresence
�Strongrelationship
managementwithEuropeanschool/
alumni
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
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88
RPO Solution for Polyolefin’s Business
•F
ull o
utso
urci
ng o
f int
erna
tiona
l rec
ruitm
ents
(S
enio
r te
chni
cal &
com
mer
cial
nic
he p
rofil
es in
E
urop
e)
•In
-dep
th d
isco
very
pha
se t
o ge
t fur
ther
insi
de in
th
e co
mpa
ny c
ultu
re,
valu
es a
nd c
aree
r pa
th
•In
duct
ion
Day
•C
entr
alis
ed p
roje
ct m
anag
emen
t at
EU
leve
l
•D
edic
ated
Loc
al D
eliv
ery
team
of e
xper
ts
•P
ro-a
ctiv
e so
urci
ng s
trat
egy
-Ana
lyse
eac
h m
arke
t to
map
the
exis
ting
popu
latio
ns
•C
entr
alis
ed D
ata
Man
agem
ent
Tool
& C
o-br
ande
d w
eb-s
ite m
aint
aini
ng lo
ok a
nd f
eel o
f the
B
orea
lis w
eb-s
ite.Ser
vice
Suc
cess
es
•H
iring
of a
ppro
x. 1
30 c
ompl
ex p
rofil
es fr
om th
e pl
astic
indu
stry
•In
crea
se E
urop
ean
Em
ploy
er B
rand
ing
•C
lient
Sat
isfa
ctio
n: +
90%
•F
ulfil
lmen
t : 9
5%
•R
educ
ed ti
me-
to-h
ire th
roug
h Ta
lent
Poo
l M
anag
emen
t an
d H
iring
Man
ager
sup
port
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
9Our governance model –ensuring smooth
communication and rapid feedback
Steering
Committee
Business Managers
Local Delivery Teams
Weekly Conference Calls /
Daily Contacts
Manage and Communicate
Daily Management
Reporting, communication &
control. Manage &
communicate
Communication
Inform & Support
Account Director
Executive Sponsor
Futurestep
Project Manager (SPOC)
Borealis
Project Manager
Monthly or Quarterly Contacts
Review objectives and performance
Regular Contacts
Inform and Communicate
Local -Tactical
Local -Tactical
Regional -Strategic
Regional -Strategic
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
10
Key Success Factors
RPO Solution
�Induction Day
�Common HR & Business briefing
�Team of Experts dedicated on the project
�Our Project Management Approach incl. w
eekly conf calls
�Talent Pipeline Strategy
�Co-branded w
eb-site
�Resources Allocation
�Openness and Loyalty in the communication
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
11Our Project Methodology
Pro
ject
Met
ho
do
log
y Rea
din
ess
as
sess
men
t &
exe
cuti
on
ap
pro
val
•P
roce
ss e
ngin
eeri
ng &
doc
umen
tatio
n
•S
ervi
ce d
eliv
ery
road
map
•S
uppo
rt m
odel
inst
alla
tion
•T
echn
olog
y c
onfig
urat
ion
•R
PO
team
set
up
•K
PI i
mpl
emen
tatio
n
•S
elec
ting
Sta
ffin
g S
uppl
iers
•T
rain
ing
and
awar
enes
s ca
mpa
ign
•R
eadi
ness
ass
essm
ent
So
luti
on
d
esig
n,
pro
ject
pla
n
& c
han
ge
man
agem
ent
road
map
ap
pro
val
•D
isco
very
& d
ata
com
pila
tion
•S
ite v
isits
•P
roce
ss a
naly
sis
•S
olut
ion
mod
elin
g (O
pera
tiona
l m
odel
des
ign)
•K
PI d
efin
ition
•T
echn
olog
y de
sign
•T
rans
form
atio
n ap
proa
ch
Op
erat
ion
alre
view
•K
PI &
SLA
and
qua
litat
ive
mon
itorin
g an
d be
nchm
arki
ng
•O
pera
tiona
l and
ser
vice
de
liver
y a
sses
smen
t
•R
elat
ions
hip
man
agem
ent
•O
ngoi
ng a
war
enes
s ca
mpa
ign
Pro
ject
pla
n
app
rova
l
•P
roje
ct te
am c
reat
ion
•S
cope
def
initi
on
•Im
plem
enta
tion
appr
oach
•P
roje
ct g
over
nanc
e ex
ecut
ion
•S
take
hold
er e
ngag
emen
t
•C
omm
unic
atio
n pl
an
Ser
vice
Im
pro
vem
ent
•F
inal
doc
umen
tatio
n co
mpl
etio
n
•Le
sson
s le
arne
d
•O
pera
ting
mod
el r
efin
ing
•K
PI &
SLA
ref
inin
g
•Im
prov
e su
ppor
t sys
tem
ef
ficie
ncy
On going
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
12
Sourcing Methodology: Pipeline Development
2.0
Tech
nolo
gies
evo
lutio
n fr
om
text
-bas
ed,
web
site
s to
w
ebsi
tes
that
are
inte
ract
ive,
al
low
con
trol
and
inpu
t fr
om
the
cand
idat
e, a
nd p
rovi
de
info
rmat
ion
in a
var
iety
of
form
ats,
incl
udin
g vi
deo,
au
dio,
gra
phic
s, a
nd t
ext.
Pro
fess
iona
l Net
wor
ks
that
incl
ude
Div
ersi
ty,
Soc
ial a
nd N
iche
A
ssoc
iatio
ns, I
ndus
try
Blo
gs a
nd U
ser
Gro
ups
E-m
ailin
g an
d Jo
b po
stin
g on
ca
reer
web
-site
s
Bo
real
is
Bo
real
is
Tale
nt
Tale
nt
Po
ol
Po
ol
Mar
ket
Res
earc
h
2.0
Tech
no
log
ies
Web
C
amp
aig
ns
Pro
fess
ion
al
Net
wo
rks
Dir
ect
Sea
rch
Em
plo
yee
Ref
erra
ls
Cam
pu
s
Dir
ect
So
urc
ing
Dire
ct o
utre
ach
to A
ctiv
e an
d P
assi
ve c
andi
date
s pr
omot
ing
spec
ific
oppo
rtun
ities
Uti
lizat
ion
of
Mu
lti-
Ch
ann
el
So
urc
es to
Cre
ate
a P
ro-A
ctiv
e S
ou
rcin
g S
trat
egy
Kno
wle
dge
Man
agem
ent:
Indu
stry
New
s, M
arke
t Ana
lysi
s
Inte
rnal
net
wor
ks a
nd
prog
ram
s
Co
pyri
ght
©2
010.
Ko
rn/F
err
y In
tern
atio
nal F
utu
res
tep,
Inc
. A
ll ri
ght
s re
ser
ved
.
1
So
urci
ngS
trat
egy
Em
plo
yee
Ref
erra
l P
rog
ram
Dat
abas
e R
esea
rch
Pri
nt A
ds
Fut
ures
tep
Dat
abas
e
Amer
ican
Exp
ress
dat
abas
eAs
soci
atio
n D
irect
orie
s
Soc
ial
Net
wor
ksR
ecru
iter N
etw
ork
Link
ed In
Ret
ail F
inan
cial
Ser
vice
Cre
dit C
ard
Com
pani
es
Trav
el C
ompa
nies
Tale
nt M
app
ing
of C
om
peti
tors
Web
To
ols
One
Sour
ce
Indu
stry
site
s
Fact
iva
Jour
nals
Nat
iona
l Pre
ss
Pro
fess
iona
l A
sso
ciat
ions
FS
Ass
ocia
tions
Trav
el A
ssoc
iatio
ns
Div
ersi
ty
Sou
rces
Min
ority
As
soci
atio
ns
Min
ority
Sch
ool &
A
lum
ni G
roup
s
Targ
eted
div
erse
co
mpa
nies
Viad
eo
Xin
g
Affi
nity
Gro
ups
Fu
ture
step
Mu
lti-
Cha
nne
l So
urci
ng
Str
ate
gy
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
13
A Pro-active Talent Pool
Market
Research
Netw
orking,
Phone based
research
Talent
Mapping
Role &
Location
(Region)
specific
Technical
Research
Social Netw
orks,
Spiders, Search
Engines,
Database Mining
Increased
Candidate
Supply for
Critical
Hires
X
X
This allowed a pro-active communication to a talent pool of potential hires
in advance of need and increased efficiency to recruit in the future.
The customized co-branded website m
aintained the look and feel
of the Borealis web-site. The Opportunities section contained only
the client’s opportunities.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
14
International Innovation Centre
•R
ecru
it th
e en
tire
R&
D s
taff
of th
e In
nova
tion
Cen
tre
(Lin
z, A
ustr
ia)
–ju
nior
tech
nica
l pr
ofile
s
•F
ocus
on
dive
rsity
(C
EO
obj
ectiv
es)
•C
entr
aliz
ed p
roje
ct m
anag
emen
t and
de
dica
ted
care
er w
eb-s
ite t
o la
unch
an
inte
rnat
iona
l cam
paig
n
•G
loba
l Mul
ti-ch
anne
l Sou
rcin
g S
trat
egy
–in
clud
ing
Cam
pus
Cam
paig
n in
Asi
a, E
urop
e an
d A
mer
ica’
s to
incr
ease
div
ersi
ty
awar
enes
s on
the
mar
ket
Ser
vice
Suc
cess
es•
+ 1
800
appl
ican
ts,
+ 6
00 In
terv
iew
s, +
95
invi
ted
cand
idat
es a
t AC
; App
rox.
40
hire
s w
ith 2
0 di
ffere
nt n
atio
nalit
ies
•38
nat
iona
litie
s re
ache
d ac
ross
the
w
orld
.
•In
crea
se In
tern
atio
nal E
mpl
oyer
B
rand
ing
tow
ards
tar
get p
opul
atio
n th
roug
h cl
ose
part
ners
hip
with
top
en
gine
erin
g sc
hool
s
•F
ulfil
lmen
t : 9
5%
•Ta
lent
Poo
l Man
agem
ent
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
15
Key Success Factors
International Innovation Centre
�Global Sourcing strategy to attract engineers from
across the globe combined w
ith the local market
expertise of our consultants
�Preferred partnership w
ith engineering university
contacts around the globe (combining plastic and
chemical education)
�Promote Linz as a pleasant city to live and to work
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Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
16
Borealis Feedback
ICGP and the International Innovation Centre
“Weworksince
quitealongtimetogetherandwhenIseethewayyouhave
succeededwiththeCommercialGraduateprogramme,Iamconvincedthatwehave
doneaverygoodchoiceinlaunchingthisprogrammetogether.
HugoBruers,BorealisInnotechHRManager
RPO Solution
"ByoutsourcingourinternationalrecruitmentprocessestoFuturestep,Borealiscould
buildonFuturestep’sexpertiseandnetworkacrosstheglobalmarketplace.Whatbegan
withafewassignmentsfouryearsagogrewintoaclosepartnership.Borealisfoundin
Futurestepexactlywhatweseekinourcandidates:akeeneyeformarketneeds,a
drivetowardsresultsandanopenyetever-respectfulwayofcommunicating.“
LeonVliegen
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
17
Futurestep
�Founded in 1998 as a
subsidiary of Korn/Ferry
International
�Global strategic talent
acquisition solutions.
�Global reach with 38 offices
in 19 countries with 500+
talent professionals
�Works with over one-third of
all Fortune 100 companies.
Fut
ures
tep
Off
ice
Fut
ures
tep
Sha
red
Ser
vice
Cen
ters
Kor
n/F
erry
Off
ice
�Heritage in search & selection for mid-m
anagement and top specialist
positions
�Recognized by HRO Today’s Baker’s Dozen Lists (Top 3 Global); HR
World’s “Top HR Influencer” using technology to optimize talent
management processes.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
18
Korn/Ferry International –Global Talent Management
A comprehensive suite of services
KF
Executive
Search
FutureStep
Mid-mgmt Search
Futurestep
Professional Recruiting
Search /
Recruiting
Strategic RPO
�Project
Recruiting
�Selective
RPO
�Enterprise
RPO
Managed
Services
Talent
Acquisition
Consulting
Leadership &
Talent
Consulting
Consulting /
Tools
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
Copyright © 2010. Korn/Ferry International and Korn/Ferry International Futurestep, Inc. All Rights Reserved.
19
Fut
ures
tep
Off
ice
Fut
ures
tep
Glo
bal
Ser
vice
Sup
port
Cen
ters
Kor
n/F
erry
Off
ice
RPO Strength across Three Regions
Geography/Market
33 Countries
78 Offices
Support Centres
N. America & Asia Pacific
Europe
Client Solutions
Multi-regional
Americas
Asia/Pacific
Europe