About APQC & Membership. 2 ©2011 APQC. ALL RIGHTS RESERVED. What’s included Who is APQC? Why...
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Transcript of About APQC & Membership. 2 ©2011 APQC. ALL RIGHTS RESERVED. What’s included Who is APQC? Why...
About APQC & Membership
2©2011 APQC. ALL RIGHTS RESERVED.
What’s included
Who is APQC? Why APQC? Getting value for your membership Member Knowledge Base and
Benchmarking Portal How to participate in research and
benchmarking Where to turn Next steps
3©2011 APQC. ALL RIGHTS RESERVED.
Who is APQC?
APQC is a member-based, 501(c)3 nonprofit specializing in benchmarking, knowledge management, measurement, and process improvement.
Our mission is to work with organizations around the world to improve productivity and quality by: discovering effective methods of improvement, broadly disseminating findings, and connecting individuals with one another and with
the knowledge they need to improve.
4©2011 APQC. ALL RIGHTS RESERVED.
Why organizations turn to APQC—it’s all in the numbers Largest database of benchmarks in the world - Access
more than 8,500 benchmarking and best-practice studies
APQC understands measurement and improvement - Assess against more than 1,200 measures and 100,000 performance metrics and compare your processes to other organizations around the world
Robust network—growing global membership roster of more than 500 organizations in nearly 40 industries
APQC teaches you to fish—they’ve trained more than 16,000 people in 36 countries
5©2011 APQC. ALL RIGHTS RESERVED.
APQC’s core competencies
Benchmarking and best practices Frameworks and maturity models Knowledge management Process improvement and measurement
6©2011 APQC. ALL RIGHTS RESERVED.
APQC’s Membership
7©2011 APQC. ALL RIGHTS RESERVED.
Value-based membership enables you to… Get the information you need, when you need it: The
Knowledge Base Best practice research Improvement tools, frameworks, and maturity
models Monthly content alerts
Find out where you stand: The Benchmarking Portal Off-the-shelf benchmarks and metrics Targeted assessments
Work smarter and faster: The APQC Network Premier networking with function and industry peers Professional development events APQC’s expert perspectives One-on-one guidance
8©2011 APQC. ALL RIGHTS RESERVED.
Membership statistics Membership comprised of 250 corporate entities that
represents between 500 – 750 Organizations of at least $1 Billion (US) in annual budget.
Primarily Global 500/1000 and large federal governmental agencies.
Dominate industry sectors include Petroleum/Chemical, Professional Services, Financial Services, High-Tech, Government, Aerospace & Defense, Pharmaceutical, and Energy/Utility.
Value of content consumed annually by APQC members. Each year, approximately 150,000 content items are
consumed by individuals within our member organizations. The estimated annual value of this content is well over $20
Million (US) or nearly $90,000 per member organization.
9©2011 APQC. ALL RIGHTS RESERVED.
Why members use APQC “I need to better understand our costs for XXX compared to that
of others.” “We know our costs in XX are high but not sure where or how to
think about reducing.” “We need to standardize our processes and measure our
performance more consistently.” “Something is broken, we don’t know what, but we need to
understand the problem and fix it.” “I just assumed this position and need to understand how we are
doing.” “I just got the ‘Thou Shall Benchmark’ edict.” “I need data to support another improvement methodology.”
Six Sigma, Lean, Knowledge Management, PDCA, Home-grown methodology
“I want to better understand the best practices in my industry and/or process area.”
“Things are running well in my area, but we can do better.”
10©2011 APQC. ALL RIGHTS RESERVED.
APQC’s Knowledge Base
11©2011 APQC. ALL RIGHTS RESERVED.
Knowledge Base content
Browse the Knowledge Base at, www.apqc.org/knowledge-base.
12©2011 APQC. ALL RIGHTS RESERVED.
APQC content figuration at a glance
13©2011 APQC. ALL RIGHTS RESERVED.
How APQC’s research feeds the Knowledge Base
APQC Collaborative Benchmarking studies yield reports, best practices, and case studies
APQC’s Advanced Working Groups produce new tools and cutting-edge ideas shared in white papers and articles
APQC’s face-to-face and virtual events yield presentations from experts and advanced practitioners
Members of the APQC Knowledge Center, including industry experts, write articles based on their research and experience
The Knowledge Center performs primary research based on member feedback and questions
14©2011 APQC. ALL RIGHTS RESERVED.
Getting started in the Knowledge Base
Register at www.apqc.org to activate your access See your full Web Site Reference Guide
15©2011 APQC. ALL RIGHTS RESERVED.
APQC’s Research and Benchmarking
16©2011 APQC. ALL RIGHTS RESERVED.
When to use assessment toolsNEED SOLUTION DESCRIPTION ACCESS
Set targets, generate decision support, or build a business case for improvement
Benchmarks on Demand(included in
membership)
Online tool, no need to input data—select and download the benchmarks you need
Benchmarking Portal
Quickly pinpoint areas for improvement
Rapid Performance Assessments(included in
membership)
Online assessments compare specific aspects of your organization’s performance with peers’
Benchmarking Portal
Identify gaps and pinpoint areas for improvement
Open Standards Benchmarking
(included in membership)
Robust assessments based on process areas; includes peer comparisons and detailed reports
Benchmarking Portal
Confidential research, specific to your organization’s business model
Custom Benchmarking(varies by scope,
proposal provided)
Tailored research approach to deliver objective performance indicators
Contact Account Manager
Grow your network and receive best practices first-hand from top-performing organizations
Collaborative Benchmarking
($5k - $25k, depending on type)
Collaborative, multi-company approach to best practices research
Contact Account Manager
17©2011 APQC. ALL RIGHTS RESERVED.
Online tools to help you improve Benchmarks on Demand: key performance metrics you can download in real
time Rapid Performance Assessments: compare your organization’s performance
with peers’; receive a full report within 2 business days
18©2011 APQC. ALL RIGHTS RESERVED.
Where to find best practices
Knowledge BaseContent
Open Standards Assessments
Collaborative Projects
Custom Projects
How to access www.apqc.org Benchmarking Portal (www.apqc.org/bp)
Contact your Account Manager
Contact your Account Manager
What you get Self service – search by content area and type
Enablers of high performance provided as part of reporting
Professional development and best practices in the context of a study you help to scope
Targeted and specific to your need
Cost Included in membership
Included in membership
$5k - $25k depending on the type
Based on scope, proposal provided
19©2011 APQC. ALL RIGHTS RESERVED.
Recap of your membership benefits Comprehensive access
Membership includes all employees in every majority-owned subsidiary High-Quality Content
APQC’s online searchable Knowledge Base containing more than 3000 content items Benchmarking Portal
Provides members access to everything from Benchmarks on Demand, Rapid Performance Assessments to deep analysis of multiple processes and functions in Open Standards
Access APQC Expertise Ask Us! - Personalized response to your process improvement questions from APQC
analysts, thought leaders, and subject matter experts Expert-Led Webinars - Live, online presentations by APQC experts covering industry
trends; the latest findings from APQC studies; and timely, relevant solutions you can implement immediately
Networking with Peers APQC Member Directories – Search for other members using specific criteria APQC Member Communities – Participate in regular teleconference/web-based
meetings One-on-One Support
Dedicated APQC relationship manager to assist you with your requests
20©2011 APQC. ALL RIGHTS RESERVED.
Steps to get started
Make sure you are registered Access the Knowledge Base Check out our assessment tools
21©2011 APQC. ALL RIGHTS RESERVED.
Where to turn
Your organization’s account manager for all general inquiries
Ask Us! Help Desk Your peers: visit the Knowledge Base to
Find a Peer Phone: 800-776-9676 (+1-713-681-4020
outside the U.S.)