Abhishek Arora Assistant Manager at Magicbricks.Com (Times Business Solutions) abhishekarora393@gmail.com 919718775833

Overview A result driven, selfmotivated and resourceful project coordinator and Account Manager with an in depth understanding of all aspects of project coordination, account management and project implementation. Experience of coordinating the integration of multiple projects. Work on Business enhancements ideas that enable individuals and organizations to improve the quality and productivity. Well presented with excellent communication skills and have a commercial approach to solving problems and developing business.

❏ Sound experience in end to end delivery of projects

❏ Responsible for maintaining the relationships with clients and assisting them with

requirement implementation

❏ Proficiently handling marketing, advertising and communication programs for various

clients across industries

❏ Managing service delivery (project, operational, escalation) for customers and

coordinating with them on daily basis

❏ Launch & promotion of products/brands, use of engaging suitable tools of marketing

communication

❏ Evaluation & implementation of marketing strategies, action plans & business proposal

for business development & client servicing

❏ Good knowledge of planning, marketing & executing of ATL, BTL & Online activities

❏ Experience in successful planning and execution of promotional campaigns

❏ Sound experience in media marketing and sales promotions

❏ Manage new merchant on board and retention of existing Merchants and continuous

activities /promotions across the platforms to ensure Merchant Retention

❏ Co‐ordination with crossfunctional teams, like Product management, Marketing team,

sales team, content & design team and act as a single point of contact for clients

❏ Managing and motivating the team to meet the goals and assisting them in resolving the

issues

❏ Perform the Data Analysis & careful scrutinizing of documentations.

❏ Handling customer’s on operational process requirements

Skills Marketing strategy, Marketing Communications, CRM, Media planning, Branding & identity, Business development, Client servicing, sales promotions, Digital Marketing, Account planning and strategy,Team Management, Operation Management, Quality Analysis, Data Analysis, Coordination with internal & external stakeholders for timely completion of projects.

Professional Summary Assistant Manager at MagicBricks.com(Times Business Solutions Limited) Jan 2013 till now

❏ Act as an interface between client/sales and delivery in project life cycle

❏ Managing end to end delivery of the products

❏ Build and maintain business relationships at all levels of the customer hierarchy

❏ Handling Client's Campaign on the Portal along with Digital Marketing aspect

(EmailMarketing).

❏ Manage service delivery (project, operational, escalation) for customers and monitoring

that on daily basis for tracking the progress

❏ Coordination with Design leads for ensuring the Client deliverables meet the timeline and

communicating the same with other stakeholders

❏ Setting up a separate Data Audit team & Quality Assurance team in order to sanitize the

data and automate process for data cleaning and accuracy.

❏ Assisting clients on the operational process requirements giving them suggestions for

betterment of the project

❏ Assisting Operations Manager in Setting up & Managing Operation Team

❏ Updating the clients about the project progress and handling the complex situations

which needs to be taken care on priority

❏ Managing and motivating the team to meet the goals and assisting them in resolving the

issues

❏ Monitor response of key accounts and take proactive actions for the same

❏ Assisting in Service Delivery, automation, process improvements, Training, compliance &

Quality improvements

❏ Evaluated internal communication procedures and made suggestions to improve process

❏ Ensuring the quality of the delivery as per standards

❏ Take care of service issues related to domain, hosting, emails and website updation, take

corrective measures for the same

❏ Conducting periodic team briefings and meetings to ensure smooth workflow and

address internal issues

❏ Facilitate Continuous Improvement, process enhancement & automation initiatives

including closely working with Product team to enhance the product and processes

Assistant Manager at Wave Infra Pvt. Ltd. Nov 2010 Jan 2013 Managing the team to ensure optimum resource utilization. Ensuring supervision & management of team performance / individual performance.

❏ Responsible for complete customer/sales satisfaction with regards.

❏ Proactive planner with expertise in planning, market penetration, presales

effort with skills in business development, competitor/ market analysis.

❏ Excellent customer relationship management and key account management skills with

the distinction of developing new clients and network of dealers throughout Delhi & NCR.

❏ Develop marketing plans to build consumer preference and drive volumes. Identify and

develop new streams for revenue growth and maintain relationships with customers to achieve repeat/ referral business

❏ Managing sales & marketing related activities of residential / commercial projects.

❏ Proactive planner with expertise in planning, market penetration, presales

effort with skills in business development, competitor/ market analysis.

❏ Excellent customer relationship management and key account management skills with

the distinction of developing new clients and network of dealers throughout Delhi /NCR and in other cities.

❏ Develop marketing plans to build consumer preference and drive volumes. Identify and

develop new streams for revenue growth and maintain relationships with customers to achieve repeat/ referral business

❏ Managing sales & marketing related activities of residential / commercial projects.

❏ Develop & appoint new business partners to expand product reach in the market.

❏ Close interaction with the dealers and distributors to assist them to promote the product.

Monitor & motivate the sales team for effective functioning & accomplishments of individual & team goals.

❏ Channel partner Handlingappointment of new agents/regular communication

Sales Manager at IITL Nimbus Group Pvt. Ltd. August 2009 Oct 2010

❏ Planned successful marketing and advertising strategies targeting and developing new

accounts, bringing more businesses and greater economic.

❏ Retain and promote the brand among the existing and new client.

❏ Provide Relevant and Ethically driven information to all the customers

❏ Participate in sales functioning.

❏ Handle and convincing the customer.

❏ Expanded customer base through a variety of effective sales techniques.

Education Master of Business Administration (MBA), Management Studies Gurukula Kangri Vishwavidyalaya, Haridwar(2009) Dissertation The Vardhman Developers Pvt. Ltd. Haridwar Bachelor of Business Administration (BBA), Teerthanker Mahaveer Institute of Management & Technology, Moradabad(2006 ) “O”Level Certified Computer Diploma from DOEACC

Achievements Appreciation Award by TBS Prominent Performer in March 2014 Appreciation Award by TBS Prominent Performer in Sep 2014 Appreciation Award by TBS Prominent Performer in Dec 2014