Abhishek

Voice- +91-9717160116 E-mail:[email protected]

ABHISHEK NIGAM

ERP FUNCTIONAL SUPPORT CONSULTANT HELPDESK SUPPORT

House no 38 2nd floor East of Kailas, Sant NagarNew Delhi -110065 Email: [email protected]: 9717160116

EXPERIENCE SUMMARY

ERP FUNCTIONAL SUPPORT CONSULTANT with around 5.4 years of experience Functional knowledge in Overview of Global Payroll, Client billing system, purchase order creationism

workflow. FAS workflow, Sub Contractor billing. Profound knowledge about environments and Substantial talent in achieving critical solutions Attending issues with ERP END USERS Gathering requirement from users Mapping requirements into ERP Coordination with developers for enhancement Helping end user with user acceptance testing Delivering ERP training to end users Creation of training documents Gathering customer requirements Coordination with technical team Testing and changes Documenting the process A high tendency and capability to suit to the high paced and largely pressurizing work environment. Also provided production support in Core HR and E-performance. Worked on Workforce Administration Prime responsibilities is to work on Projects that are started to eliminate existing defects or add any

client requested functionality to the HRMS,WMS,SCM AND Financial system provided to them. Tested the completeness of new Business Units rolled in all modules. Provided critical support for support issues Functional knowledge in Core HR - Personal Data and Job Data, Compensation, Position Management,

E-Performance, Profile management, Overview of Global Payroll. Solved minor workstation-related issues Installed operating system, software, antiviruses Maintained documentation of processes and ticket

WORK EXPERIENCE

Almost 5 years of Professional experience in Helpdesk support and co-ordination of ERP Projects ERP FUNCTIONAL SUPPORT CONSULTANT in L&T ECC (1St July 2011 to till date)

(TESTING AND TRAINING)

TECHNICAL /FUNCTIONAL EXPERTISE


Domain/Tools ERP Functional Consultant

PROJECT 1

Project LARSEN & TOUBRO LTD(Regional Office)

Role

Handling day to day support tickets on HR related issues Handling day to day support tickets on SCM related issues Handling day to day support tickets on FAS related issues Handling day to day support tickets on CRM related issues. Handling day to day support tickets on WMS related issues. Part of team as functional in upgrade work Performed functional testing as part of System Testing in the project Retrofitting objects for upgrade process Global Payroll, Position Management, Profile management, Billing

system,CRM system,SCM system and WMS system

Duration 1St July 2011–20Th Aug 2015

Responsibilities: ASST. SYSTEM ENGINEER (Testing /Training)

Providing functional testing in all kind of reporting systems. Providing functional testing on client billing system.

Providing support to WOM team in the implementation of billing process. Providing functional testing on client billing system Providing support to SCM team in the implementation of purchase process Proving functional testing on SCM, CRM, WOM, HRMS, FAS and Workforce management system Functional testing of flows in each module Access request creation for users. Providing support in Creating work order, work order amendment, measurement etc. Providing training to all new joiners related to respective module. Use of helpdesk for troubleshoot of modules flow. Material request creation, purchase order creation, goods inspection note, material receipt note

creation, offer creation, counter offer creation Improved corrective actions through resolution and follow up Identified software bugs and enhancement requests Ensured precise handling of service request Involved in complete SDLC cycle from requirements gathering, build, Unit testing and UAT and

production support too. Contributed to overall network team in laying of new infrastructure

PROJECT 2

ProjectLarsen & Toubro Ltd. ECC Division – C-17, Hindan Airbase Project

Role Handling day to day support tickets on HR related issues Handling day to day support tickets on SCM related issues Handling day to day support tickets on FAS related issues Handling day to day support tickets on CRM related issues. Handling day to day support tickets on WMS related issues. Part of team as developer and functional in upgrade work Providing training & seminars to all the new joiners. Performed functional testing as part of System Testing in the project Retrofitting objects for upgrade process Global Payroll, Position Management, Profile management, Billing

system,CRM system,SCM system and WMS system Configure All Kinds of N/W Printer, Microsoft Outlook 2007 and 2010. Handling the issue regarding the Hardware and Software Problems in the

user’s machine.


Responsible to arrange the system related requirements with the Co-Ordination with vendor by prior approval of authorities and also for vendor payment.

Network related problem into LAN and Wireless devices.

Duration 20Th Aug 2015 to till dateClient INDIAN ARMY,US ARMY CORPS OF ENGINEERS(USACE),BOING

Responsibilities: SR. SYSTEM ENGINEER (Tester/Reviewer)

Providing Functional support & HELPDESK support in every module like WORK ORDER MANAGEMENT(Billing System), SUPPLY CHAIN MANAGEMENT, ASSET MANAGEMENT, ACCESS CONTROL MANAGEMENT, ENTERPRSIE PROJECT MANAGEMENT, CRM

WORK ORDER MANAGEMENT- functional knowledge of Creating work order, work order amendment, measurement etc.

SUPPLY CHAIN MANAGEMENT- Providing functional support in Material request creation, purchase order creation, goods inspection note, material receipt note creation, offer creation, counter offer creation

ACCESS CONTROL MANAGEMENT- Access request creation, access removal request creation for user for a particular access.

ASSET MANAGEMENT SYSTEM- Providing Functional support in testing and reviewing of daily log sheet of all the assets, cost processing of all the assets.

CRM- Providing Functional support in Job order creation, Sales invoicing, Bill of quantity updation, to create, assign and manage requests made by customers.

WORKMEN MANAGEMENT SYSTEM- Creation, implementation, updation of workmen for each site. Daily attendance updation for each site. To give training to users for ease of WMS system.

Use of helpdesk for providing solution to users related to every module Providing training & seminars to all the new joiners. Troubleshoot for all network and hardware related issues. Hands-on experience in customizing/testing in Financial Modules such as Accounts Payable, Expense &

Purchasing along with its dependencies &impact in other modules like Billing, etc. Customized Page objects as per specification in Account Payable and procurement. Full-Time production support Issue Resolutions for real-time Transactions preventing system downtime. Working on Functional domain and providing techno-functional inputs. Bug Fixing Handling change requests and documenting the design. Analyzing new requirements and preparing solution. Providing object estimates Integration and detailed scenario Testing. Upgraded custom solution with bundle release. Worked on Workforce Administration (ESS, MSS, Partial Position Management)

PROFFESSIONAL QUALIFICATION B.Tech in Computer Science from K.C.N.I.T Banda (UP Technical University Lucknow) with an aggregate percentage of 63 % in 2010.

ACADEMIC QUALIFCATION

YEAR EXAM INSTITUTE BOARD STREAM DIVISION

2006 INTERMEDIATE SVMIC U.P. BOARD, ALLAHABAD

PCM 1st


2004 HIGHSCHOOL SVMIC U.P. BOARD, ALLAHABAD SCIENCE 1st

HELPDESK EXPERIENCE Providing HELPDESK support in every module like WORK ORDER MANAGEMENT, SUPPLY CHAIN

MANAGEMENT, ASSET MANAGEMENT, ACCESS CONTROL MANAGEMENT, ENTERPRSIE PROJECT MANAGEMENT, CRM

Provide support to customers on telephone, email and through tickets Analyze and troubleshoot software and hardware issues Respond to queries pertinent to package details, e-commerce solutions, email configurations and

search engine submission packages Create help desk documentation with step by step instructions on problem resolving technique

IT SUPPORT SKILLS●Windows XP, 7, 8, 10● System Upgrades● System Recovery● Printer troubleshooting● Driver Installation● Network Connectivity● New User Training

Networking & Security

Installing and maintaining network and data communication hardware and software environment. Planning, designing, installing and configuring LAN/ WAN as per organizational requirements, governed

by communication protocols. Troubleshooting problems to ensure minimum downtime & maximum availability of network. Coordinating with ISP on Network/WAN outage.

PROJECT/TRAINING/SEMINARS

“SCOPE OF ECOMMERCE” Completed 6 weeks summer training in “HCL INFO SYSTEM” Noida.

KEY SKILLS

Positive & ambitious attitude. Quick to learn with good interpersonal and Organizational Skills. Basic computer proficiency. Excellent verbal and written communication skills. Have a high sense of responsibility. Able to handle managerial problems.

PERSONAL DETAILS DATE OF BIRTH 24-01-1990FATHER’S NAME RAM PRAKASH NIGAMMOTHER’S NAME REETA NIGAMMARITAL STATUS SINGLEGENDER MALELANGUAGES KNOWN: ENGLISH, HINDI

Date:Place: Delhi (ABHISHEK NIGAM )

Abhishek

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