Aastra - Unified Communications
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Transcript of Aastra - Unified Communications
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© Aastra – 2010
Aastra Solutions, Evolution & Innovation
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© Aastra – 2010
Agenda
Unified Communications
Intelligent routering (Aastra Communication Portal = ACP)
Aastra Mobility: IP-dect
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© Aastra – 2010
Unified Communications -
Collaboration
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© Aastra – 2010
Aastra UC : multimedia communications
Voice
Chat
Video
SMS
Presence
Management
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© Aastra – 2010
Aastra UC : standard features
CTI or Softphone, CTI with any type of phone
Easy call controll
Centralization of enterprise directories
• Scheduled synchronization with :> Exchange, public & private contacts, Active Directory, Lotus Notes, SQL, ODBC, LDAP
Contact lists : private, public
• Shared Logs i.e. Boss/Secretary
Call logs
• Missed calls, even if not connected
• Message waiting indication VM
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© Aastra – 2010
Drag & Drop numbering
Copy / Paste numbering
With number “clean up” :
• text : +32 \ / (473) ...
Aastra UC : standard features clients
Select Number or more !!
02 247 68 69
Dial from any document, email, web page, web search engine, call
log … use drag & drop or copy/paste
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© Aastra – 2010
Aastra UC : standard features
Presence management,
3 types of presence :
• Telephony
• TWP-status
• Exchange & Lotus Notes
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© Aastra – 2010
Aastra UC
Presence management,
Choose the best way to communicate according the
status of your contact :
• Click&Dial
• Chat
• SMS
• AudioShare
• VideoShare
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© Aastra – 2010
UC Client : standard features
Presence management,
Management of incoming calls
• Create rules
• Manage rules :
> Activate/desactivate rule
> See actual status rules
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© Aastra – 2010
UC Client : standard features
Presence management :
Current device
> Create your virtual office(s) or desk(s)
> Decide which to use
> You appear to be in the office for the called party
> Automatically route your incoming calls to your virtual
office or desk current device
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© Aastra – 2010
Why Aastra for Unified Communications?
Strengths:
All-in-one solution
• Simple infrastructure
• Easy Administration
Modular, adapted to each user needsMulti-language“Adobe AIR” version or “HTML” versionIntegrated conversation recordingAudio & Video ConferencingApplication sharing Innovative Integration in desktop environment thanks to Web servicesEvolutive thanks to chosen technology : XMPPAttractive pricing
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© Aastra – 2010
Aastra UC : ROI
Server based system :
• 1 server for all services, centralized management
• Open standards : SQL, ODBC, LDAP, Web Services XML, …
• Market players : Exchange, Lotus Notes, Active Directory, OCS, …
• Market trends : VMWare, TSE, Citrix, …
d
NO client :
• OS independent
• NO installation on client
• NO maintenance on client
Easy deployment & management
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© Aastra – 2010
Aastra UC : system architecture
Server based system, no client installation required
Easy deployment & management
LAN/WAN
\\twp-server\tws_caller\TWS_Loader.exe Communication Server
« UC Server »
Communication
Gateway
13
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© Aastra – 2010
Agenda
Unified Communications
Intelligent routering (Aastra Communication Portal = ACP)
Aastra Mobility: IP-dect
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© Aastra – 2010
16
Wat is intelligente routering?
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© Aastra – 2010
Customer Services • call origin recognition, throughout the different sites • Different opening hours• Overflow throughout lot of services• Permanent services, external permanency
“Jukebox”• Many different welcome messages depending hour of day and sites
European emergency center• chemical disasters,• monitored transfer of international calls to local permanency
Order intake• Automated exhaustive customer identification and number look up
• Skill based routing based on database information• International calls
Self service :• Follow-up status purchase and delivery• Meterstanden electriciteit, gas, water, ….
Examples of usage :
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© Aastra – 2010
On-demand Conferences / Outbound IVRNew feature, initial Need
The initial request:
• A power plant security agent calls the emergency number
• The ACP server simultaneously dials two persons
> One fireman and one nurse, needs to confirm by “ # ”
• Each person who answers is instantly put in a conference with the others
ACP serverSecurity agent
Fireman
Nurse
+++
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© Aastra – 2010
On-demand Conferences / Outbound IVRExamples of Usages (1/2)
On-demand conference usages:
• Emergency number :
> Possibility f.i. to ring multiple numbers at a time for each skill and add in
conference only the first one who answers and confirms, …
> Activate presence via simple dial in nr
• Subway stations monitoring from a control center:
> A control agent clicks on the subway map and instantly enters in a
conference with interphones of the station
• Complex call transfers:
> "Transfer" a caller to one person by ringing multiple numbers simultaneously
and establish a conference with the first one who answers and confirms
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© Aastra – 2010
On-demand Conferences and Outbound IVRExamples of Usages (2/2)
Outbound IVR usages:
• On-site technicians notification:
> Upon arrival of an e-mail, send an outbound voice call to a technician, play
text-to-speech messages and gather DTMF input
• B2C IVR:
> Play IVR notification to customer when his magazine subscription has to be
renewed
• Integrated through Web Services in the company’s back office
• Possibility for the customer to renew his subscription thanks to DTMF
confirmation
> Play password over the phone in order to secure customer identification on a
website
• …
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© Aastra – 2010
Agenda
Unified Communications
Intelligent routering (Aastra Communication Portal = ACP)
Aastra Mobility: IP-dect
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© Aastra – 2010
IP DECT
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© Aastra – 2010
Benefits :• 100% Aastra equipment
• Re-use existing Aastra DECT sets
• Best of 2 worlds
• Easy deployment
• Use data cabling
• PoE
• Same coverage DECT
• Localisation sets
• Call By Name
IP DECT architecture overview
Central Network
Management
WAN
ISDN
Remote site 1
ISDN
Aastra 5000
LAN
Remote site 2
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© Aastra – 2010
Usage
• New A6xxd mobile phone ergonomics
• Access to the Aastra 5000 LDAP directory during the communication
• Personal directory management with synchronization on a PC phonebook.
• Enhanced audio quality (DECT XQ) in environments with metal obstacles
• Written messages between DECT A6xxd mobiles
Architecture
• DECT XXL: up to 2048 base stations and more than 4 500 mobile phones
• Increased security: OMM redundancy
IP DECT : enhancements
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© Aastra – 2010
Advanced services
• Alarms notification
• Location of phones
• OMM openess (XML Interface)
> for third party applications (alarms, messages, location)
IP DECT : enhancements
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© Aastra – 2010
IP DECT : Alarm notification
EventsFire detection, sensors, patients calls,…
DECT NotificationFree or busy phone, hunting groups
Acknowledgement
Administration, notification follow-up, archiving
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© Aastra – 2010
IP DECT : users location
Real time mobile phones supervisionAastra 6xxd
• Global or detailed building plan
Users movement log
Emergency call traces• PC alarm ring toggle
• Alarm processing scenarios (e-mail, calls, etc.)
• Emergency call log
Statistics
Archiving
Web server access,
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© Aastra – 2010
Users mobility inside the Enterprise• Radio coverage (roaming +handover)
• Remote sites (no gateways required)
Users reactivity• Industrial process: alerts in the industrial chain
• Hospitals: patients supervision
Increased users security• Isolated worker assistance services
• Simplified location of users
• Alerting of people near the user
• Faster reaction
Tracking, bvb nachtbewaking
IP DECT : Benefits
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© Aastra – 2010
Thank you!