A5 Booklet ID Card Payment Manual v6 Booklet ID Card Payment... · 7. Purchase of card reader/web...

Integrated ID and Card Payment Systems

Verifi’iD©

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Contents

1. Contents

2. Introduction

3. Terms of business

4. Sign up process

5. KYB completion

6. ID Software purchase and integration / Front end services website

7. Purchase of card reader/web cam

8. Card handling procedure/form

9. Setting up bank account

10. How to order (and pay for) cards

11. Cardholder letter given out with cards page 1

12. Cardholder letter page 2 – fees and limits

13. Identity and KYC (card issuance).

14. Card loading and reporting

15. Prepaid Card website

16. Glossary


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Introduction

The Verifi’iD/QCS Integrated ID and Card Payment system was developed todeal specifically with the challenges faced by Scrap Metal Recycling Companies,with the sole objective of taking away the burden of complying with all the newlegislation. By doing all this, Verifi’iD allows you to continue doing what you dobest…..Deal in Recyclable Scrap Metal.

Verifi’iD in one package delivers the ability to,1. Store your customers ID documents securely and quickly.2. Ensures the ID documents are always up to date.3. Record every transaction with every customer individually.4. Pay without cash whilst still giving your customers instant access

to their money via the national ATM (cash machine) network.

This is no mean feat by any stretch of the imagination and has only been madepossible by combining a collective 45 years’ experience in the Scrap MetalRecycling Industry, with the creative abilities of the Pre-Pay Industry’s Leadingprovider of Re-Loadable E-Money solutions in the UK.

Your peace of mind is guaranteed by all E-Money transactions being undertakenentirely in the Financial Services Authority regulated UK Banking Sector.The Verifi’iD/QCS Integrated ID and Card Payment system is a safe, secure, fast,reliable way to protect your business ensuring you remain fully compliant withthe new Scrap Metal Recycling laws, Data protection legislation, Money launder-ing Regulations and the E-Money Act.


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Terms of business

Our aim is to keep your initial set up cost/outlay to a minimum. We will providethe ID software required and licence key to access the system as part of the initialset up fee. We will then charge an annual fee for your ID licence.

You will require ID cards to be issued to your customers so that the cards can bescanned on each visit to confirm their identity. These cards can be personalisedwith your business name if required.

There is a charge for the Prepaid cards of £4.50 per card, including the on-goingcustomer service, which you may wish to pass on to your customers as a £6 fee.Alternatively you may waive the fee.

There is also a charge for the online cardholder identity check (KYC – know yourcustomer) which has to be passed before a Prepaid card can be issued.This charge is per check. The first check will be charged in advance as part of theinitial card order.

There are charges to the cardholder each time the Prepaid card is loaded and used.

Set up cost, integration and Year 1 licence fee £500Annual licence fee (In 2nd & Susequent years). £250ID Card cost £1 (minimum 150 cards)ID Personalisation (company name) £0.25p per cardPrepaid card cost (incl. customer service) £4.50Online KYC cost per check £1.10

Cardholder feesATM transaction costs (to cardholder) £1.65Load costs (to cardholder) £0.55POS transaction costs (to cardholder) £1.00


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Sign up processCustomer sign up process

1. Customer (Scrap yard) confirms that they want to sign up to theVerifi’iD/QCS Integrated ID and Card Payment system.

2. Scrap yard signs agreement to the commercial terms.3. Scrap yard orders own web cam and card reader to enable ID

tracking to recommended specification4. Scrap yard completes KYB (know your business) form, new account

form and bank details and signs up to the stock control procedure forprepaid cards.

5. Set up fee and card costs paid in advance.6. Scrap yard sent Verifi-ID manual with licence key to download

access software for ID checking and QCS Prepaid card loading.7. Scrap yard orders initial quantity of ID and Prepaid cards and is

invoiced by QCS.8. Scrap yard transfers float fund to enable instant loading of funds to

prepaid cards – this should be approx. 1.5-2 times the averagehistorical daily cash transactions. This fund will be held in a clientprotected account by the card issuer Wirecard.

9. Scrap yard receives confirmation from QCS that they are live andready to issue and load prepaid cards.

On-going process

1. Capture and scan in KYC documentation (Passport or DrivingLicence and recent utility bill) and conduct online KYC check viathe Verifi’iD system.

2. Issue ID card. Card to be scanned and checked on each visit.3. Issue Quantum Prepaid card.4. Weigh metal and agree price with customer.5. Load funds equating to price via the verify-ID/Quantum system6. At the end of each day confirm to Quantum the number of cards

issued, the number and value of funds loaded and transfer theequivalent amount to the designated account confirming the transferand reference to QCS.


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KYB completion

Before Quantum can set up your account they are required to collect key informa-tion about your company.

Please complete the Corporate ‘Know Your Business’ Form (KYB) in appendix 1.Providing the following:

- Full Company Name- Company Registration Number- Registered Office Address in country of incorporation- Business Address- Details of employee acceptance references and ID documents taken- Primary contact details- Name and Private address of all Directors- Provide a certificate of incorporation- Copy of Driving Licence and/or Passport

This must be scanned and returned by email to [email protected] the contents will be verified


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ID Software

The Veirifi’ID Software can be downloaded from this a link that will be advised:

Browse to this site from the computer you wish to install the software on to, andclick on the Install button. The software will be automatically installed to yourcomputer.

The software is designed to run on any Windows PC from and is supported fromWindows XP upward.

The software requires Internet connectivity at all times.

Once installed any updates to the software will be automatically updated by thesoftware.

First RunOn first run of the software, it will ask for the license key file that you wereprovided as part of the purchasing process. This key is a small file that will havebeen emailed to you. It will have a file extention of ‘*.verifiID’.

The Software will prompt for you to open the file before it starts.

This is only required to be done once, and if the process was successful thesoftware will not require the key file again.

At this point the software is operational and you can begin setting up your users.

Initial Setup

You can set up your users by clicking on the green Verifi’ID splash screen. Thiswill open a admin log in prompt.

You can log into the system by using the Username and Password provided in thepurchasing process.


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Card reader and Webcam

The Verifi’ID System requires two peripheral devices:· A contactless card reader· A Web Camera

Contactless Card Reader

The contactless card reader required is the ACS: ARC 122 U NFC Card Reader.(£39.99)

There are many online suppliers of this product. Our recommended supplier isSmartCardFocus and you can buy direct from them with next day delivery.http://www.smartcardfocus.com/shop/ilp/id~242/ACR122/p/index.shtml

Web Camera

Although the software will work with any USB Web Cam, we have tested manyand recommend the following:- Microsoft LifeCam Studio 1080P HD (£36.00)Our preferred supplier is: -

Computer Plus LimitedJamie Hall0151 298 31230151 298 3131www.computerplus.uk.com

The web camera required can be any USB web camera.

Alternative suppliers are available such as Amazon etc.


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Card Handling Procedure

To comply with FSA and Issuer regulations it is important that the cards are kept in a secure location and thatwe are able to identify where individual cards are at any given time. You are therefore required to agree thefollowing;1. Cards ordered by customer

2. Cards delivered to customer 7-10 working days later.

3. Cards will be mounted on a carrier letter by distributor.

4. Customer (yard) to store the cards in a locked safe in a locked office.

5. Cards will have an 8 digit identification number on the 4th line of indenting and will be supplied in sequential order (as near as possible).

6. Points 6-8 apply where the customer has more than one yard

7. Quantum to supply a recording spread sheet listing the card ID numbers to the customer head office.

8. Customer to record what card ID numbers are supplied to each yard with each supply from HO stock countersigned by an authorised person.

9. Where stock is re-sent by HO the customer accepts liability for the cards in transit

10. Other than after the initial order no more than 150 cards to be stored in each yard where they will be signed for on receipt by a senior manager and then immediately stored in a locked safe in a locked office. Allocations from stock by authorised personnel and countersigned.

11. When a customer has passed the full KYC check as approved by WDCS they can be issued with a prepaid card.

12. Each yard to record card PAN allocated to each customer in the Quantum middle tier by entering the details as required. The card is not activated until the KYC check has been passed and the right details entered.

13. Card is activated by the Quantum system once everything approved.

14. Cardholder obtains PIN by IVR.

15. Customer sends QCS a summary each day of cards distributed by yard and load values together with a confirmation of bank transfer of funds to Wirecard to cover the load values

We confirm that before any scrap metal is accepted the yard’s customer signs to acknowl-edge that they are legally entitled to sell the metal.Name………………………………………………..Signed……………………………….…………….Position……………………………………………..Company…………………………………………..


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Setting up the bank account for loadingcards and transfer of float

1. You will be contacted and provided with card loading Bank (Wirecard)details in order that you can load the cards. To enable the cardholder toaccess the loaded funds immediately it is necessary for you to provide afloat of load funds which will be used to credit cards once scrap metalhas been exchanged.The total amounts of funds to be sent should be approximately 1.5-2times the average historical daily cash transactions. These funds will beheld in a client protected account by the card issuer.

2. QCS will provide you with a unique reference number to be used on allfund transfers. (Any funds received without the unique reference mustbe returned to the client for them to reissue using the correct process).

3. Once the float is in place you will be able to load the cars following theinstructions in the software

4. At around 2p.m. each day you will need to send QCS a summary of cardsloaded for the preceding 24 hours (see appendix 2) and transfer fundsto the same value to Wirecard.

5. The float must be kept at the agreed level.


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How to order and pay for cards

1. Once documents have been verified you will be contacted to complete an order form and a purchase order (PO) to order cards as per Appendix 3. Please use this form for each card order.

2. Once the PO has been received you will be sent an invoice by Quantum Card Services (QCS) covering the PO costs by email.

N.B. The bank account details for payment will be stated on the invoice.

3. Once payment has been received for the invoice the card order will be actioned and the cards will be couriered to the address provided within 10 working days.


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Cardholder letter

Dear Customer,

Verifi’iD and Quantum Card services have teamed up to bring a unique ID and payments service tocomply with the new legislation within the Scrap Metal industry.

Thank you for your Driving Licence/Passport details and your utility bill confirming your details. You cannow be issued with a Quantum Prepaid Card which will be loaded via QCS whenever you sell scrap metalto your scrap yard.

Your card is a Chip & PIN card. To obtain your PIN please phone 0844 855 2463 and follow the instructions.By signing and using the card you are accepting the card terms and conditions and confirming that youare an authorised representative of your company to receive payments for scrap metal. The key termsand conditions are attached with the fees and charges and for full terms and conditions, information on use,to register your card, help and to view your transactions please visit the websitewww.mycardservices.co.uk/verifiid.

In order to use your card you must first activate it. This can be done either when you phone for your PIN orvia the website www.mycardservices.co.uk/verifiid and follow the simple activation instructions on thehomepage. You will need to use your date of birth, entered in the following format DD/MM/YYYY. Onceactivated, your card can be used at most ATM cash machines and any retailers or outlets displaying theMasterCard Acceptance Mark. Please note the transaction limits especially for non-ATM transactions.

You may only spend up to the value loaded onto the card. If sufficient funds are not held on your Card tocover the amount of the transaction, the transaction will be declined. Your prepaid card must be treated likecash and must be kept secure at all times. If you lose your card you may lose the money on the card, as youwould with cash.

If your prepaid card is lost or stolen please contact Quantum immediately on +44 (0) 845 2180255 so thatthey can block your card and arrange for a replacement card.

If you have any queries regarding the use or activation of your card, please call Quantum Card Services on+44 (0) 871 200 1484.

Please note, Newcastle Building Society (NBS), the original issuer of the Quantum MasterCard® PrepaidCard, has transferred its Prepaid Cards Division to Wirecard Card Solutions Limited (WDCS). WDCS,authorised and regulated by the Financial Services Authority in the UK, is the new issuer of your card. TheTerms and Conditions and any fees relating to your card remain unchanged. This also does not affect thestatus of your card or statutory rights in any way. Should you have any queries regarding this matter don’thesitate to contact us, Mon-Fri, 9am-5pm on 0871 200 1484 or email [email protected].

Kind regardsQuantum Card Services

MasterCard is a registered trademark of MasterCard International Incorporated. The Card is issued by WirecardCard Solutions Ltd (“WDCS”) pursuant to licence by MasterCard International Inc. WDCS is authorised by theFinancial Services Authority to conduct electronic money service activities under theElectronic Money Regulations 2011 (Ref: 900051)


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Cardholder letter reverse – Fees and card LimitsKey Terms and Conditions

· By signing and using the card you are accepting the card terms and conditions andconfirming that you are an authorised representative of your company to receive paymentsfor scrap metal.

· The card is predominantly intended for use as an ATM card. Please note the transaction andload limits. The card cannot be used online or for transactions where the card is not present(e.g. phone or mail order)

FEE and LIMITS SUMMARY BOX Quantum Prepaid Mastercard® Card for ScrapOn applicationCard issue fee £6Additional card fee N/AOther initial fees N/ALimits Maximum load £3000, Maximum balance £5000, maximum daily ATM with-drawal £500, Maximum ATM withdrawal over 4 days £1650, Maximum POS spendper MONTH £200 Maximum load per month £10,000, Maximum load per year£25,000Usage restrictions No Cash Access. 18 or over only.

Ongoing FeaturesReplacement fees £6, If your card is lost or stolen and you need a replacement cardCash Withdrawal and Transaction feesUK ATM fee £1.65, International ATM fee £2.50 (additional ATM fees may apply insome locations)UK POS transaction fee £1. For purchases and withdrawals not in £ sterling a 4.75%exchange rate fee will be applied

Service fees N/ABalance enquiries Your balance can be reviewed on the websiteTop-up fees & limits Your card can only be topped up via your scrap metal merchant.Other fees NA

ClosureCancellation or redemption feeIf you cancel your card before the card expires £10. After your card has expired youmay request a new card and transfer your balance. You will have up to 6 years afterthe end of the e-money contract to claim any unused funds. If you do not request anew card an admin fee of £2 per month will be applied to your card balance for thefirst 12 months after expiry.Expiry Your card will be valid for 2 years. Your e-money agreement is valid for 3years.


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Identity and KYCIn order to make/ record a payment, the Software requires a minimum of thefollowing:

· Photo Id (Captured directly from web cam or from photo id )· Driving license

The above minimum will allow payments to be recorded for:· BACS· Cheque· Other

To make/ record a Pre – Paid Card payment the following ID is required:· Photo ID Photo Id (Captured directly from web cam or from photo

id )· Driving License or Passport· Bank statement or Utility Bill

Pre-Paid Card Issuance (KYC Checking)In order to issue a pre-paid card the software perform the following real-timechecks on the individual based on the identification provided:

· Address verification· Driver license or Passport validation· Sanction Check

Only by passing all three real-time, on line checks will the pre-paid Mastercardbe enabled and activated.The Verifi’ID software will manage the collection of ID and the automated online checking as and when required.It’s worth noting that invalid information will result in a failed KYC check


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Card Issuing, loading and reporting

At the end of each day where there has been prepaid card activity (cards issuedand/or loaded) we will need you to complete the details below and email themto Quantum to [email protected]

DateOpening Card stockCards issuedClosing card stockNumber of cards loadedValue loadedValue transferred to Wirecard


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Prepaid Card Website

Quantum Card Services have developed a website for the prepaid card atwww.mycardservices.co.uk/verifiid

This website will provide the full terms and conditions for the prepaid cardalong with a questions and answers section and details for contacting customerservice.

Once you have registered and set up a password you will also be able to viewyour balance and transactions.

Above is a screen shot of the website front page.


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Glossary of TermsQCS (Quantum Card Services) Provider of the Pre-Pay Cards and payment services (via WDCS) offered by the Verifi’iD / QCS System.

ATM (Automatic Teller Machine) Cash Machine Point

Pre-Pay A type of cash card which allows the card holder to withdraw money from an ATM provided that money has been Pre-Paid onto the card in the first instance.

E-Money Money held electronically. Accessible via a PRE-Pay card or Internet Banking.

POS (Point of Sale) This is where a card holder may pay for goods with his Chip & Pin card at a petrol station cashier desk for example. (POS Transactions limited to £200.00 per month maximum)

KYB (Know Your Business) This is a term used to describe the process of assessing a companies eligibility to operate a Verifi’iD / QCS System. (Required by Law).

KYC (Know Your Customer) This describes the process of gathering necessary ID documents to issue a Chip & Pin card to an end user (your customer) of the system. (Required by Law).

WDCS (Wirecard Solutions Limited)

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