CORPORATE PROFILE

CARE COOPERATIVE SAVINGS AND CREDIT SOCIETY LIMITED

Affordable And Flexible Financial Services

Network of 81 Member organisations accross the countryNetwork of 4, 360 Individual MembersZMW91.40 Million Gross Loan Portfolio, an increase of 274% in the last Five (5)YearsOver 93% on time repayments Month on MonthZMW70.72 Million Savings Portfolio, an increase of 139% in the last Five (5) yearsZMW 19.72 Million Net Operating Income, an increase of 305% in the last Five (5) years

CareCoop at a Glance, 2019!!!

274%

4,360

70.72 19.72

93%

2015 20152016 20162017 20172018 20182019 2019

4.876.0

39.32

15.6219.72

Copyright © 2020 - Care Cooperative Savings and Credit Society Ltd

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Care Cooperative Savings and Credit Society LtdP.O. Box 37948, Off Munali Road, Plot No. 9696, Chudleigh, Lusaka, Zambia

Phone No. +260211 292995; 425310/20/30/40info@carecoop.co.zm | www.carecoop.org

Certified Corporate professional in Credit Management and Fraud Risk Management. A candidate of the Swedish Institute Management Programme (SIMP Africa) 2020/21 which focuses on developing future leaders expected to lead change for responsible leadership and sustainable business practices.

Sydney is a Chartered Accountant with close to 15 years yearsoperating at the top level in the financial services industrywith a focus on financial operations, a member of CIMA andZICA. Sydney has been accountable for overseeing theinstitutions financial operations to ensure efficiency, servicequality, financial performance in terms of profitability andgrowth and cost effective management of resources. Sydneyhas extensive experience in the management of financialsystems and budgets, financial reporting, risk management,accounting and providing financial advice at executive level.He also brings with him vast experience in corporate supportservices which include administration, procurement andcompany Secretarial duties.

She has over Eight (8) years experience in the Banking and Finance Sector. She has previously worked for various institutions, responsible for innovatively delivering sales targets, and ultimately generating income for these institutions. She brings a significant wealth of experience in managing business transactions, and through her interactions with various business individuals, she has the ability to engage in profitable business negotiations through strategic analysis and decision making. Mrs Prunella Kapinga Kalela possesses an Undergraduate Degree in Banking and Finance from the Copperbelt University and a Master of Science in Economic Policy Management from the University of Zambia. In addition, she also holds Certificates in Managerial Skills and Financial Sales administered by the Frankfurt School of Business. Mrs Prunella Kapinga Kalela is a member of Zambia Institute of Banking and Financial Services.

Mr. Fred Musonda is a fellow of the Association of Certified Chartered Accountant (UK) and the Zambia Institute of Certified Accountants. He has 19 years post qualification experience in the financial sector as well as public practice at Head of Department level. His key competencies include: Risk management, internal control and strategic planning reviews as well as fraud risk management, financial and corporate reporting.

Mrs. Prunella Kapinga Kalela, Business Development Manager

Mr. Fred Musonda, Audit Manager

Ms. Tina N. Chilengi, (Board Ex-Officio)

The Board's role is to provide leadership and set the strategic direction of CareCoop. The Board also monitors operational performance of the organisation and is responsible for establishing its policies, guidelines and internal controls. The detailed role and responsibilities of the Board are outlined in the CareCoop Board Charter. The Charter also provides a clear delineation between the roles and responsibilities of the Board and those delegated to Management.

Mr. Fidelity Milambo, (Bsc, MBA, M.A.)Board ChairpersonMs. Mary Banda, (Dip. Purchasing & Vice Board Chairperson Supply FZIPS/MCIPS-UK)Mr. Daniel Banda, (BMC, MMC – UNZA)Board SecretaryMs. Hellen Khunga, (MSc PH)Vice Board SecretaryMr. John Sinyangwe, (AZICA, ACCA)Board Treasurer Mr. Kudakwashe Mucheka, (ACCA, Sage Vice Board TreasurerCertified Consultant)Ms. Rose Lungu, (BSc. Computing Science, Board MemberNaTech, MCSA, A+, Network+)Mr. Chifundo Phiri, (Cert. CNA, Dip. C)Board MemberMr. Lane-Lee Lyabola, (BBA, DipM, MCIPS, Board MemberMCIM, Msc))Mr. Isaac Mwape, (MBA, MCOM, BAcc, CIMA)Board Member

Mr. Kelly Siame, (BAcc, FCCA, FZICA, Committee ChairpersonMSc PPM) Ms. Matildah Nkashi, (MBA, FCCA, FZICA)Committee Member Ms. Elizabeth Makeche, (FCCA, FZICA)Committee Member

Mutinta is a management executive with over a decade experience in the financial services industry driving strategic and operational excellence. Proven experience and skilled in strategy formulation and execution, leading cross functional teams, risk and internal controls, credit and debt management, business process re-engineering and performance management. She is a goal oriented and proactive lead with a track record in business turnaround strategies which have been instrumental in improving productivity, efficiency and profitability.

She is a member of the Zambia Institute of Directors; holder of a Masters in Business Administration, B.A Degree in Library and Information Studies & Public Administration; Post graduate Professional Diploma in Banking & Finance;

Corporate Governance

Audit & Risk Committee

Below Are Our Board Of Directors:

Senior ManagementMrs. Mutinta S. Lumayi, General Manager (Board Ex-Officio)

Copyright © 2020 - Care Cooperative Savings and Credit Society Ltd

Mr. Kanyata Sydney, Finance Manager

All actions of the members, board, and staff shall be in the best interest of the Co-operative with zero tolerance to corruption, fraud and theft.

We will hold in high esteem the values and opinions of all members and other stakeholders.

We pledge dedication and loyalty to the Co-operative

We demand of ourselves the highest quality of service

All members, board and staff will maintain the highest levels of honesty and truthfulness in all our day to day interactions.

We will maintain openness in all our Co-operative dealings.

Benefits of being a CareCoop Member:

To Join CareCoop, here is what you need to do: Savings:

Our Commitment to Our Members:

How you can help us to meet our commitment to you:

· Return on savings contributions· Access to various Loans at favorable interest rates· An opportunity to own a stake in the organisation via share purchase· Dividends for Shareholders

· We will respect our members· We will provide prompt, friendly, courteous and efficient customer

service and always remain professional· We will take ownership of your inquiry, follow-up and keep you informed

of progress to completion· We will be realistic about what we can do and in what time frames· We will show respect for your privacy in your dealings with us and the

confidentially of information discussed· We will strive to excel in providing excellent customer service through

continuous improvement, surveys and identification of new technologies to enhance the member's experience

· We will actively seek your feedback on our services to ensure they meet your needs

· Being courteous, polite and respectful to our members of staff· Respecting the rights of, and provide courtesy towards, other members· If you have a complex or technical query, log it via email or telephone

using the appropriate channels for customer requests, complaints and compliments in order to help us resolve queries in an efficient manner

· Tell us where we fall short on our service in any aspect so that we may improve our services to you

· Help us recognize our exemplary members of staff by telling us when you have received excellent service

Our Values Our ProductsAccountability

Respect

Commitment

Excellence

Integrity

Transparency

First, an organisation must join and should be: Individual Member Savings Contributions

Group Gratuity Savings Product

CareCoop offers its members an opportunity to secure their future through savings. It is mandatory for all our members to make monthly savings contributions and these attract interest at attractive rates.

CareCoop offers Gratuity Schemes for Organizations with employees on fixed term contracts. In addition to the interest given on this gratuity savings contribution product, employee whose gratuity savings is deposited with CareCoop have an opportunity to increase their borrowing leverage through the use of their earned gratuity as collateral.

This is one of the products offered by CareCoop and offers financial protection for employees. The product, which considers the employer as the gratuity holder and the employee as the members, will help organisations to offer benefits to employees in a very timely manner. The main aim of the group gratuity Product is to allow employers to build a corpus to help take care of their workers’ gratuity benefits and also to offer high returns with the interest earned on the gratuity fund.

Eligibility Criteria: Every member organisation looking to sign up for the Group Gratuity Product needs to first sign up for membership. Refer to Member organisation sign up process.

LOANS. CareCoop currently has a total of 17 loan products with varying loan terms to meet our members' needs:

Then an individual member can join but S/he must:

· An NGO or private organisation with more than 5 employees· Willing to sign an MOU with CareCoop

· Be an employee of an organisation with a signed MOU with CareCoop· Have an employment contract of not less than six months· Be 18 years and above with a valid ID

Twice member savings 2.0% 18 Months

Twice member savings 1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

1.0%

36 Months

Three times basic pay

1.5%

12 Months

K30,000

1.5%

8 Months

K15,000 1.0%

4 Months

K20,000 1.25%

8 Months

K250,000 1.25% 36 Months

K300,000 1.0%

36 Months

K250,000 1.0%

36 Months

K250,000 1.0%

36 Months

K250,000 1.25%

36 Months

5% of motor vehicle price 1.0%

12 Months

CareCoop max. shares per member 1.0% 12 Months

K30,000 1.0% 8 Months

K20,000 0.0% 12 Months

K500,000

K50,000

TYPE OF LOAN[01]. Premium

[02]. Ordinary

[03]. Rental Plus

[04]. Education

[05]. Emergency

[06]. Family Holiday

[07]. Commodity

[08]. Building

[09]. Land Purchase

[10]. Care Coop Land

[11]. Vehicle

[12]. Vehicle Insurance

[13]. Share Financing

[14]. Home Improvement

[15]. Water Solution

[16]. Consolidation Loan

[17]. Insurance Premium

MAXIMUM LOAN TENURE

MONTHLY INTEREST RATE

MAXIMUM LOAN AMOUNT INSURANCE

1.0%1.5% 36 Months

1.0%1.0% 12 Months

Care Co-operative Savings & Credit Society Limited herein after referred to as "CareCoop" is a leading Savings and Credit Cooperative (SACCO) that has been operating in Zambia since 1995. CareCoop started off as a small Cooperative through contributions from eemployees of Care International, Plan International and Pulse Holdings Limited. In its early years of inception, membership was only drawn from among the employees of these organisations until 2004 when the members amended the By-laws and subsequently opened doors to draw membership from interested Non-Governmental Organisations (NGO). Over the years, CareCoop evolved and eventually began to draw its membership from other organisations outside NGOs termed "Associate Members". CareCoop has grown from an initial 50 members in 1995 and now boasts of a membership of over 4, 000.

For over 20 years, CareCoop has continued to be the pioneer SACCO in the provision of superior financial solutions that meet its diverse customer base. Supervised by the Ministry of Commerce, Trade and Industry and operating under the Co-operative Act of 1998, CareCoop has remained one of the largest SACCOs in the country.

CareCoop offers affordable financial services and products with the main objective of encouraging savings from its members and advance them with loans for development and any emergencies. There are various loan products with varying pricing and tenors to offer our members various options that meet their financial needs and status.

25 years later, CareCoop's commitment to providing superior, affordable and flexible financial services and solutions is unwavering. CareCoop remains a strong, respected and well-capitalised organisation providing competitive financial solutions to our diverse members

Is to be a leading and dynamic Co-operative in Zambia offering affordable financial services and products to its members.

Is to provide affordable and flexible financial services and products to members through savings, loans and investments in an efficient, effective and transparent manner to enhance members' standard of living. The mission statement is based on the Care Co-operative Savings and Credit Society Limited (CareCoop) core values of accountability, transparency, integrity, respect, excellence, and commitment.

About CareCoop

Our Vision

Our Mission

Copyright © 2020 - Care Cooperative Savings and Credit Society Ltd Copyright © 2020 - Care Cooperative Savings and Credit Society Ltd

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