: N Z I C E N TR E A J O U R N E Y TO A YO U N G E R S TATE O F

P R O F E S S IO N AL IS M

N Z I C E N TR E O B J E C T IVE S

TR AN S LAT IN G TH E S TR O U R ATT ITU D E S R IE F IAG AT T ITU D E S

H O W D O E S A P R O P E R TY P R O J E C T E N H AN C E B U S IN E S S

?P E R F O R M AN C E

• Goal was to increase engagement

• Wide involvement

– Staff

– Consultants

– Project team

“Don’t let ourselves down by diluting ideas as we move through the project”

Executive workshop, June 2007

L E T ’ 2 0 0 7S S T E P B AC K TO …

TH E F R AM EWO R K

Adapted from ‘The Impact of Office Design on Business Performance’, CABE & The British Council for Offices, May 2005

TR AN S LAT IN G TH E S TR AT E G ICB R IE F

CHANGE OUTCOMES

• Greater utilisation– Better use of space

– Reduce paper

• Increase collaboration

• Increase fun

• Sharing between departments

. . .IT S N O T AB O U T TH E G IM M IC K S . P E R C E P T IO N VS R E AL ITY

comfort (4 1% )communication (3 2 % )access (3 0 % )efficiency (2 7 % )

Workplace Values – How Employees Want to Work, ASID, 2001

“ O N E T E AM P O S S IB IL ITY ”

• Understanding the relationships between teams and brand

• How to behave – which brand to follow?

• 5 brands

• Specialisation

• Subcultures

C H AN G E AC C E L E R ATO R S

• Changing mindsets

• Benchmarks and expectations

• Roles and rules

• Language and links

• Pilots and voting

R O LE S & R U LE S

• Empowered structure

• Team drivers

• Formal and informal channels

• Sell the advantages

D O C U R R E N T B E H AVIO U R S AL IG N ? W ITH TH E S TR ATE G IC VIS IO N

FUNCTIONAL BRIEFING: ASK MORE…LISTEN MORE…THINK MORE…

• What do they need now to do their job well?

• An opportunity to check alignment of current work style to vision

• re: work workplace evaluation

C O L LAB O R AT IO N IN. . .P E R S P E C T IVE

2008 Workplace Survey, Gensler, UK

IN N O VAT IVE W O R K P LAC E D E S IG N

THINKING ABOUT HOW SPACE INFLUENCES BEHAVIOUR

• The ‘front room’, ‘lily pads’, ‘neighbourhoods’

• Territorial disruption

• ‘Focus’ bump

• Flexibility

• Longevity

L IN K IN G TO TH E ATT ITU D E S

?WH AT R E S U L T S C AN W E E XP E C T

INCREASED SATISFACTION AROUND:

• Design of the workplace aligns with the organisation’s brand and culture

• Workplace supports creativity and innovation

• Quality and quantity of bookable and non-bookable meeting spaces

• Collaborative workspaces

• Social workspaces

• Focus workspaces

0%

10%

20%

30%

40%

50%

60%

70%

-20% -10% 0% 10% 20%

Perceived Productivity

Per

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f re

spo

nse

s

August 2007 Pre-MoveEvaluation

July 2009 Post-MoveEvaluation

"The best companies now know, without a doubt, where productivity - real and

limitless productivity - comes from.

It comes from challenged, empowered, excited, rewarded teams of people… engaging

every single mind in the organisation, making everyone a part of the action, and

allowing everyone to have a voice - a role - in the success of the enterprise.

Doing so raises productivity not incrementally, but by multiples."

Jack Welch, former CEO and Chairman of General Electric.