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A-CDM

A SUCCESS CASE OF COLLABORATION GRUAIRPORT & GOL

Capt Miguel Dau - COO

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OLD STRUCTURE (CGA)- INFRAERO

The INFRAERO implemented the Airport Management Center – “CENTRO DE GERENCIAMENTO AEROPORTUÁRIA (CGA)” This Center was a initial conception of ACDM, focused in integration between all stakeholders, basically in:

• Boarding Passenger • Arrival passenger

AIRPORT MANAGEMENT CENTER “CENTRO DE GERENCIAMENTO AEROPORTUÁRIA”

• The main areas were segregated and physically separated.

• Operating system were not integrated and unified. A lot of rework and time was needed.

• Limitation of the infrastructure.

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OPERATIONAL CONTROL CENTER

THE GRUAIRPORT OPENS THE NEW OPERATIONAL CONTROL CENTER

MAY OF 2014

OPERATION DIRECTOR

OCC

SLOT CGO STATISTICS CCP COA

NEW STRUCTURE

OPS

FOR THE CONCEPCT OF ACMD:

OCC - CGO

New Buildings investments

Organizational restructuring.

New technology investments

Improve the integration between sector and add more groups to collaborate.

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2

3

4

5

New procedures

COA + CCP CCI – SECURITY INTELLIGENCE CRISIS ROOM

SECURITY

EMERGENGY CENTER

“CENTRO DE CONTROLE OPERACIONAL”

Concept deployment of C5I (Command, Control, Communications, Computer,

Collaborative, Inteligence)

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4

The AMS provides system integration, real-time operational control, increased agility, and enhanced collaboration between stakeholders.

AIRPORT MANAGEMENT

SYSTEM

ZEUS/ACDM

The Operational Control Center is responsible for coordinate and monitoring, in a collaborative form, all operations of arrival and departure, from the park position, boarding gates, baggage conveyors, customs line flow and transports, to improve operation flow.

1) Daily management of KPI of the airport operations 2) Integration and share information, improving the relationship with all stakeholders (Airline Company's, Ground handlers, Maintenance,

Federal Police, Customs) 3) Operational Planning and optimize the operation 4) Management of the utilization of infrastructure (E.g. Aircraft stand/ gate management)

OPERATIONAL CONTROL CENTER CENTRO DE CONTROLE OPERACIONAL

A system that helps to keep staff at all levels informed and manage the daily operation, sharing information.

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ACDM AIRPORT COLLABORATIVE DECISION MAKING

ACDM is a concept created to develop a collaborative decision process on airport operations. The concept is based in the integration and collaboration of all stakeholders, (GRUAIRPORT, Airline Company’s, Ground Handlers, Public Agency and Air Traffic Control) sharing information in real time.

AMS

ATC

AIRLINE COMPANYS

GROUND HANDLER

CONTROL CENTER

PUBLIC AGENCY

AIRPORT OPERATION

CCO

INTEGRATIONS

TAKE OFF 10 TAXI 8 PARK OFF 7 BOARD/LOAD 6 TO GATE 5 IMIGRATION 4 SECURITY 3 CHECK IN 2 TRANSPORT 1

LANDSIDE

TAKE OFF 9

LANDSIDE

IN FLIGHT 1 LAND 2 TAXI 3 DEBOARD 5 IMIGRATION 6 RECLAIM 7 CUSTOMS 8 EXIT 9 10 PARK IN 4 TRANSPORT

EXIT

• Higher planning accuracy and planning reliability of operational processes

• Reduce the waste of slot in ATFM/CGNA • Improved adherence to ATFM slots and thus optimal

utilisation of available ATC capacity

• Reduce Taxi time • Increase the flow in Aprons and TWY • Reduce engine run times and aircraft movements

• Better utilisation of infrastructure, e.g. aircraft stand/gate management

• Improve reconciliation baggage time. • Optimize the road

access and transport.

• More efficient use of airline and/or handling resources • Optimised Turn-round times

• Better predictability of deviations from the plan

• Increased efficiency from improved punctuality

• Improve the security and customs process times

EMBARQUE BOARDING

EMBARQUE ARRIVAL AIRCRAFT

TURN AROUND

MELHORIA NOS PROCESSOS COMMON GOALS

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IMPROVEMENTS - ON TIME PERFOMANCE

NEWS

2014

*GRU wasn’t in the list

2nd better OTP in the world (88%)

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A QUICK VIEW OF WHAT GRUAIRPORT ARE WAITING FOR

HOW GRUAIRPORT SEE THE ACDM?

ORGANIZATION

KPI

COMMUNICATION

AIRLINES

ACDM INFORMATION

SHARING

OPERATIONAL EFFICIENCY

SERVICE LEVEL

FOCUS ON MANAGEMENT

AIRPORT

GH

AIR TRAFFIC CONTROL

SHARED INFORMATION

CCO ACDM

BENEFITS - GOALS

COSTUMER

• Delay reduction • Better conection • More satisfaction

GRUAIRPORT • Improve the usage of Airport

infrastructure.

AIRLINE

• Real time information • Knowledge of the status of the

flight • Cost reduction

GH

• Cost reduction • Improve the usage of the

equipments

• Updated informations • Improve the planning

ATM OTHER

STAKEHOLDERS

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IMPLANTATION OF ACDM IN GRUAIRPORT

WHAT GRU ARE DOING?

Creation of Work Groups with airlines

CREATION OF WORK

GROUPS WITH AIRLINES 1

Introduction of ACDM Concept

Present the goals of the ACDM

Regular meetings, analysing the evolution of KPI

Be present in the CCO, collaborating with information and data. NEED PLEOPLE THAT CAN DECIDE.

DOMESTIC AIRLINES INTERNATIONAL AIRLINES

AIRLINES THAT ALREADY IN CCO:

GOL is the first Airline to has a Work Group.

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IMPLANTATION OF ACDM IN GRUAIRPORT

WHAT GRU ARE DOING?

CREATION OF WORK

GROUPS WITH AIRLINES 1 DEFINITION OF

COMUM KPI 2

Creation of new procedures and KPIs

Improve the confiability and accurancy

Improve the estimated times

Creation of standards KPIs

TAXI IN TIME

TAXI OUT TIME

EXAMPLE - KEY PERFORMANCE INDICATOR

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IMPLANTATION OF ACDM IN GRUAIRPORT

WHAT GRU ARE DOING?

CREATION OF WORK

GROUPS WITH AIRLINES 1 DEFINITION OF

COMUM KPI 2 INTEGRATION

BETWEEN AIRLINES 3

Integration between Airlines

Improve usage of Airport infrastructure

Sharing Information with all Airlines and Community

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IMPLANTATION OF ACDM IN GRUAIRPORT

WHAT GRU ARE DOING?

CREATION OF WORK

GROUPS WITH AIRLINES 1 DEFINITION OF

COMUM KPI 2 INTEGRATION

BETWEEN AIRLINES 3

Integration between all Stakeholders

INTEGRATION WITH

OTHER STAKEHOLDERS

(ATC, GH, AGENCYS) 4 5 FULL INTEGRATION

New Tecnology “SAGITARIO”

IMPLEMENTATION OF NEW TECNOLOGY

“SAGITARIO, an acronym in Portuguese for “Advanced Air Traffic Information and Operational Awareness and Reports Management System” provides to the air traffic controllers a solution that incorporates the operational field requirements and industry best practices”

• DECEA approved GRU to install the SAGITARIO, providing the REAL TIME operation in TERMINAL SP.

• After start the conception of ACDM in the ground operation, GRU aims to improve Air Traffic operations, creating interactions with ATC and others envolved.

SAGITÁRIO

Creation of “Master Room”

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Capt MIGUEL DAU Operations Director/COO

miguel.dau@gru.com.br

GOL - THE FIRST EXPERIENCE

OBRIGADO GRACIAS THANK YOU

ACDM GOL & GRU Airport

Capt Sergio Quito - COO

ACDM - GOL & GRU AIRPORT

ACDM

Collaborative decision process among

Airline, Airport and other stakeholder, e.g.:

ramp handling.

GOALS

Improvement of operational efficiency,

contributing for better planning and rational

use of the Airline and Airport resources.

KPIs

Discussion of Airport and Airline KPIs and

action plans

PASSENGER EXPERIENCE

Define and implement processes and flows

to improve passenger experience.

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7 steering

committees

Meetings also include our partners:

ACDM - GOL & GRU AIRPORT

21 working

meetings

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ACDM involves GOL and

GRU Airport top Leadership

Airport

Collaborative

Decision

Making Process

ACDM

Steering Committee

• Sergio Quito • Randall

Aguero • R. Gesse

• Miguel Dau • Montano • Wilson

Working Groups

• Andrei • Aildo • Mariana • Ana Cristina

• Vilma • César • Marisa • Carlos

KPIs

• Andrei • César

PMO

• Andrei • César

Improvement Projects

• Mariana • Aildo • Camila

• Marisa • César • Diego

Responsibilities Sets goals, objectives and general guidelines Approves new projects Approves implementation of projects Frequency of meetings Montly

Responsibilities Submits proposals for continuous improvement projects Project execution and follow up Frequency of meetings Every 2 weeks

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KPIs to follow up

GOL & GRU AIRPORT

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OTP

2

Infrastructure

Category KPI Responsible

OTP Arrival Dom - Inter 15’

OTP Departure - 0’ Dom

OTP Departure - Dom / Inter 15’

Top 5 Delays

Infrastructure Delays 0’

Taxi in/ Taxi out

Air Traffic Delays 0’

% Jetbridge and Hardstand Flights Dom/Int

% Gate change – Dom/Int

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KPIs to follow up

GOL & GRU AIRPORT

Connectivity

Category KPI Responsible

Load Factor & Connectivity

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Baggage

Mishandled Bags

Damaged Bags

Baggage Claim Reports – Dom/Int.

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Passenger Experience

Service Channels

Satisfaction Research - Gol

Satisfaction Research FIPE – GRU Airport

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Safety

Bird Strike

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KPIs

75.3 75.6 78.9

81.9 82.4 81.6 81.5 81.8

69.6 66.1 66.8

70.5 72.4 73 73.7

82.1

0

10

20

30

40

50

60

70

80

90

100

0

10

20

30

40

50

60

70

80

90

100

Jan Feb Mar Apr May Jun Jul Aug

2015 2016 Goal

71.7% YTD

Source: GRU AIRPORT

71% GOAL 2016

* in %

% Jet Bridges Flights – Domestic

Domestic Flights operated in Jet

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22.4 22.8

27.6 28.9

34.7 36 32

40.5 37.4

39.2 43.2

49.4

67.2

59.1 56.5

62.7

0

10

20

30

40

50

60

70

80

90

100

Jan Feb Mar Apr May Jun Jul Aug

2015 2016 Goal

51,8% YTD

55% GOAL 2016

Source: GRU AIRPORT

* in %

International Flights operated in Jet

22

15’ YTD

15’ GOAL 2016

23’ YTD

20’ GOAL 2016

15

17

14 13

15 15 16

17

15

0

5

10

15

20

25

30

Jan Feb Mar Apr May Jun Jul Aug Sept

First Bag

First Bag Goal First Bag

26 28

22 21

22 23

25 25 23

0

5

10

15

20

25

30

35

40

Jan Feb Mar Apr May Jun Jul Aug Sept

Last Bag

Last Bag Goal Last Bag

Baggage Claim – Domestic

Baggage Claim - Domestic Flights

Source: GRU AIRPORT

* in Minutes * in Minutes

Decrease of 3,2% in September, compared to YTD average until August

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16’ YTD

18’ GOAL 2016

32’ YTD

30’ GOAL 2016

16 17

18 16

14 15

16 14

13

0

5

10

15

20

25

30

35

Jan Feb Mar Apr May Jun Jul Aug Sept

First Bag

First Bag Goal First Bag

39

34 33 31

28 30

34

30 29

0

10

20

30

40

50

60

Jan Feb Mar Apr May Jun Jul Aug Sept

Last Bag

Last Bag Goal Last Bag

Baggage claim – International

Baggage Claim - International

Source: GRU AIRPORT

* in Minutes * in Minutes

Decrease of 12,7% in September, compared to YTD average until August

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Mishandled Bags Ratio in Connecting Flights = 0.48

20,9% decrease in baggage mishandled and damaged in 2016 compared to 2015

7.76 7.51

5.94

4.79

5.22 4.94

4.56 4.42

3.94

3.72 3.63 4.05

3.84 3.90

3.44 3.21

3.95

4.78

4.16 3.98

4.08

0

1

2

3

4

5

6

7

8

9

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2016

Mishandled and Damaged Bags

Mishandled and Damaged Bags Ratio (*1000 P

Source: GOL

25

70

83 89 88 88 86

81

94

86 88 83

74 82.5 84.6

88.6 93.9

82.6

73.2

87 90.3 88.3

0

10

20

30

40

50

60

70

80

90

100

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

D15 - Domestic Flights

2015 2016

% OTP Domestic Flights – D 15’

Source: GRU AIRPORT

85.3% Domestic YTD

26

67

78

86 87 88 82

76

97

90

82

74 73

81.8

79.8

87.4 90.5 89.4

77.3 80 84.7 85.3

0

10

20

30

40

50

60

70

80

90

100

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

D15 - International Flights

2015 2016

% OTP International Flights – D 15’

Source: GRU AIRPORT

83.8% International YTD

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Satisfaction Survey – GOL & GRU Airport

7.81 7.82

7.95

8.08

8.30 8.28

7.5

7.6

7.7

7.8

7.9

8

8.1

8.2

8.3

8.4

1st q 2015 2st q 2015 3st q 2015 4st q 2015 1st q 2016 2st q 2016

GOL Survey *

GRU Airport Survey**

4.0 3.99 4

4.07

4.02

4.14 4.14

4.16

4.11

4.07 4.04 4.04

4.1 4.1 4.1 4.1 4.1

4.1 4.1

4.2

Jan Fev Mar Abr Mai Jun Jul Ago Set Out Nov Dez

2015 2016

* Source: Ibope

** Source: Fipe 28

Ramp Vendor

Transition

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Ramp Vendor Transition

Biggest ramp transition

ever held in Brazil

• 2,800 flights per month

• 657 Employees

• 449 pieces of GSE

• 102 days to transfer Ramp

operation from Swissport to Dnata

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Ramp Vendor Transition

Transition success achieved

through ACDM coordination

• Two phase transition

• Dnata takes international flights on

September 11

• Full operation starts on October 01

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Thank you!

Capt Sergio Quito

COO

Squito@voegol.com.br