AMANAGEMENT THESIS REPORT-IONA STUDY ON EXECUTIVE TRAINING AND DEVELOPMENT AT OBEROI UDAIVILAS HOTEL

INTRODUCTION

TRAINING AND DEVELOPMENT is a crucial part of HUMAN RESOURCE MANAGEMENT

WHAT IS TRAINING?Training is an organized activity involving fact finding, planning, coaching practicing attempt to develop skills and to add this skills to selected native ability, casually, acquired knowledge and experience. -George R Collins

WHAT IS DEVELOPMENT? Development is a long term process using a systematic and organized procedure through which managerial personnel learn conceptual as well as theoretical knowledge , it involves preparing an individual for a future job and growth of the individual in all matters.

Company ProfileThe Oberoi Group, founded in 1934, owns and manages thirty hotels and five luxury cruisers in six countries under the 'Oberoi' and the 'Trident' brands. Udaivillas is a luxury resort located on Udaipur legendary Lake Pichola overlooking its beautiful island palaces and the Udaipur City Palace. The resort is accessible by land and boat. Set amidst 30 acres of beautifully landscaped gardens.

Departments of Udaivilas Hotel:-

Front officeAccountHuman ResourceHouse KeepingKitchen and Beverages RestaurantSecuritySales and marketing Engineering / Maintenance Department

Objectives

The main objective is to find out the impact of training and development program conducted by the organization. To suggest ways and measure of improving managerial practices with the changing needs of the organization which are in conflict with the employee needs.

Research MethodologyResearch Design: Descriptive

Data Collection: Primary and Secondary DataResearch Instrument: Interview and questionnaireSample Size: 30

Questionnaire1. For how long does the company offer training? (a) 1 week-1 month (b) 1 month-2 month (c) 2 month-3 month (d) 3 month-4 month 2. Which training method have you received at Hotel Udaivilas? (a) On the job training (b) Off the job training (c) Both3. Do you also get training on personality development?Yes/No

Data analysis and interpretationIn the sample all 100% employees says that they get training for around 1 week-1 month.Employees get both type of training On the job and off the job training.Employees get training on personal development also.Udaivillas is having its own personal training institute Step Training

ConclusionEmployees are satisfied with the training methods of the organization but they said that the method of training program was little redundant.Employees get both type of training theoretical as well as practical.All training programs are appropriate to the need of the organization as well as enough to groom the personality of employees.

Limitations

The company does not provide much of its information as it is kept confidential so I was limited to the lower grade personnel only.

Language barrier between the researcher and the respondents.

Sometimes biased response was received and also vague replies were received from the employees.

SuggestionsTraining provided should not be so repetitive in natureTraining should be need based and job related Practical cases should be discussedAfter the training period is over there should be complete assessment and feedback by the workerJob rotation method should be practiced for more productivity.

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