A SNAPSHOT OF GENESYS POWERING THE WORLD’S BEST CUSTOMER … · 2016 Gartner MQ: Contact Centre...
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Proven Market Leadership Patents 10,000 25 1,000 + 5,000 1,000 $200M Customers Employees Years Partners Annual R&D Investment Customer Engagement Design exceptional relationships with all your customers Omnichannel Orchestration Micro Applications Digital Automation Hyper- Personalisation Notification Services Employee Engagement Empower your staff to be the CEO of your customers’ journey Workforce Optimisation Omnichannel Agent Workspace Agent Knowledge Collaboration Business Optimisation Run your business as a smart business Back Office and Branch Integration Workload Management Omnichannel Journey Analytics Compliance and Security Gartner Leader 2 Consecutive Years 2016 Gartner MQ: Contact Centre as a Service Gartner Leader 8 Consecutive Years 2016 Gartner MQ: Contact Centre Infrastructure 2016 Forrester Wave Leader Contact Centre Interaction Management for Large Contact Centres (inaugural report) 2016 Forrester Wave Leader Contact Centre Interaction Management for Midsize Contact Centres (inaugural report) The Only Pure Play Customer Experience Vendor Customer Experience Platform Portfolio Broadest Solution Set in the Industry ABOUT GENESYS Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the centre of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. 45 Countries with Offices Find Out More At www.genesys.com/in P U R E C O N N E CT P U R E E N G A G E P U R E C L O U D P O W E RE D B Y C U S T O M E R IN T E R A C TIO N C E N T R E (C IC ) F O R B O T H O N -P R E M IS E A N D C L O U D (C A A S) F O R B O T H O N - P RE M I S E A N D C L O U D P O W E R E D B Y G E N E S Y S E N T E R P R I S E E D I T I O N B Y G E N E S Y S A SNAPSHOT OF GENESYS POWERING THE WORLD’S BEST CUSTOMER EXPERIENCES
Transcript of A SNAPSHOT OF GENESYS POWERING THE WORLD’S BEST CUSTOMER … · 2016 Gartner MQ: Contact Centre...
Proven Market Leadership
Patents
10,000
25
1,000+
5,000
1,000
$200M
Customers
Employees
Years
Partners
Annual R&DInvestment
CustomerEngagementDesign exceptional
relationships with all your customers
Omnichannel Orchestration
Micro Applications
Digital Automation
Hyper- Personalisation
Notification Services
Employee Engagement
Empower your staff to be the CEO of your customers’ journey
Workforce Optimisation
Omnichannel Agent Workspace
Agent Knowledge
Collaboration
Business Optimisation
Run your business as a smart business
Back Office and Branch Integration
Workload Management
Omnichannel Journey Analytics
Compliance and Security
Gartner Leader2 Consecutive Years2016 Gartner MQ: Contact Centre as a Service
Gartner Leader8 Consecutive Years2016 Gartner MQ: Contact Centre Infrastructure
2016 Forrester Wave LeaderContact Centre Interaction Management for Large Contact Centres (inaugural report)
2016 Forrester Wave LeaderContact Centre Interaction Management for Midsize Contact Centres (inaugural report)
The Only Pure Play Customer Experience Vendor
Customer Experience Platform Portfolio
Broadest Solution Set in the Industry
ABOUT GENESYSGenesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the centre of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
45 Countries with Offices
Find Out More Atwww.genesys.com/in
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POWERED BY CUSTOMER INTERACTION CENTRE (CIC)FOR BOTH ON-PREMISE AND CLOUD (CAAS)
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A SNAPSHOT OF GENESYS POWERING THE WORLD’S BEST CUSTOMER EXPERIENCES
