A SMART NORWAY, POWERED BY ALTINN · 2018-01-25 · Personalization, Predictive, Preventive,...

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ALTINN INNOVATION DAY OSLO, JANUARY 19° 2018 A SMART NORWAY, POWERED BY ALTINN ? [email protected] Accenture Digital, Health and Public Service

Transcript of A SMART NORWAY, POWERED BY ALTINN · 2018-01-25 · Personalization, Predictive, Preventive,...

Page 1: A SMART NORWAY, POWERED BY ALTINN · 2018-01-25 · Personalization, Predictive, Preventive, Participative. GOVERNMENT AS A PLATFORM 10 Design Doing Talent Innovation ... ictQatar

ALTINN INNOVATION DAY

OSLO, JANUARY 19° 2018

A SMART NORWAY, POWERED BY ALTINN ?

[email protected]

Accenture Digital, Health and Public Service

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My first encounter with Altinn

Copyright © 2017 Accenture. All rights

reserved.

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Altinn federation, in 2009

Copyright © 2017 Accenture. All rights

reserved.

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Altinn’s vision, in 2009

Copyright © 2017 Accenture. All rights

reserved.

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DIGITAL PLATFORM:A TECHNOLOGY-ENABLED BUSINESS MODEL

THAT CREATES VALUE BY FACILITATING EXCHANGES

BETWEEN INTERDEPENDENT GROUPS

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GOVERNMENTS ARE BEING DISRUPTED IN THE WAY THEY DELIVER THEIR CORE SERVICES

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PAST FUTURE

Citizen PerspectiveGovernment centric,

one size fits all services

Citizen centric,

personalized services

Government PerspectiveCentral control,

siloed service provision

Networked control,

Government as a platform

Workforce Perspective Bureaucratic Public Entrepreneurs

Policy Changes are required to move from Past to Future

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LEGACY MODEL

NEW MODELS

NEW MISSIONS

Social Services

Public SafetyCustomsEducation

Employment

PUBLIC SERVICE DOMAINS ARE AT VARIOUS STAGES OF DISRUPTION

DOMAINDISRUPTION

INTENSITY

Employment

Social Services

Revenue

Defense

Public Admin

Health

Pensions

Cities

Postal

Borders

Education

Public Safety

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Health

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A CHALLENGE FOR PUBLIC OFFICIALS

Will governments and administrations be “left out” of the platform

economy that is being set up?

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Reconciling

bottom-up and

top-down

approaches

A radical

rethinking of

public services,

with citizens and

businesses

Personalization,

Predictive,

Preventive,

Participative

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GOVERNMENT AS A PLATFORM

10

Design Doing

Talent

Innovation

Data

Digital

Emerging Tech

Ecosystems

Co- producers

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An platform approach starts by agreeing key specific national challenges with measurable

national outcomes

Healthy

Population

Educated

Population

Skilled

Workforce

Scarcity of

Natural

Resources

Economic

Diversification

Volatility of

Hydrocarbon

Prices

Infrastructure

Resilience

Key National

Challenges

How do we promote population health given varying

demographics and prevailing chronic diseases?

How do we improve the education

system and ensure an educated

population?

How do we secure the required skills

and capabilities to deliver on national

plans effectively?

How do we promote private sector growth and

entrepreneurship to diversify the economy

How do we respond to the fiscal pressures

brought about by volatility of hydrocarbon

prices?

How do we use our natural

resources wisely and protect the

environment for future generations?

How do we develop a resilient

infrastructure capable of handling

fluctuations in population size?

Source

▪ ictQatar and Accenture research

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An platform approach starts by agreeing key specific national challenges with measurable

national outcomes

Singapore has embarked on the Smart Nation agenda

(2015-2020) …

…and Dubai has set out its 2021 plan

(2015-2021)

Harness ICT, networks and data to support better living,

create more opportunities and support stronger

communities.

PM Lee Hsien Loong, Smart Nation Launch, Nov 2014

▪ Improved

Quality of

Life

▪ Economic

Growth

Singapore as the global

test-bed of Innovation

attracting talent,

investment and ideas

Experimentation and

creation of next-gen

interactions and

communities, business

models and solutions

Create future

opportunities for

Singapore Inc.

Propel Dubai to be among the world’s greatest cities, and

reinforce its position as a pivotal hub in the global

economy and as a preferred place to live and work.

HH Sheikh Mohammed Bin Rashid, Dubai Plan 2021

Launch, Dec 2014

Dubai

Plan

2021

Pivotal Hub in the Global

Economy

Preferred Place to Live,

Work and Visit

Pioneering and Excellent

Government

A Smart and Sustainable

City

Happy and

Empowered People

Inclusive and Cohesive

Society

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A shift from systematic digitization to priority-based digitization

National Digital Strategy Evolution

Digital StrategyDigital Economy Strategy

2017-20202015-2018

UK

Singapore

Estonia

▪ Innovation ecosystem

(specifically UK Tech City Digital

Cluster, Digital Catapult)

▪ Digital sector growth

▪ Digital by default

▪ Digital infrastructure

▪ Data and Cybersecurity

Complementing the national innovation

agenda with focus on data as the ‘new

oil’ and foundational digital capabilities

Smart NationiN 2015

2015-20252006-2015

▪ Systematic sector digitalization

▪ ICT companies development

▪ ICT manpower development

▪ ICT comms. infrastructure

▪ Outcome-focused digitalization

▪ Focus on innovation ecosystem

▪ Specialized digital skills

▪ National digital platform

Ownership shifted to the Prime Minister,

focusing on outcomes and Singapore as

an innovation testbed

Digital AgendaInformation Society Strategy

2015-20202013-2014

▪ e-Government services

▪ Digital access

▪ ICT sector competitiveness

▪ Smart solutions focus

▪ National digital platform evolution

▪ Higher digital inclusion and skills

▪ E-Estonia outreach

Ownership is tied to the economy

agenda, focuses on elevating the profile

of Estonia as a digital hub

By Innovate UK By Dep. of Culture, Media, and Sport

By Infocomm Development AuthorityBy Smart Nation Transformation

Office under the Prime Minister

By Ministry of Economy and Comms. By Ministry of Economy and Comms.

Towards outcome-based priority driven national digitization, empowering citizens and the economy

Key Examples

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SINGAPORE TRADING AND CUSTOMS

TRANSFORMATION

January 2016

Brought to you by Accenture Digital

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So… what’s next for Altinn ?

An Health and Care example

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Copyright © 2017 Accenture. All rights reserved. 16

A patient-centered service platform must seamlessly connect consumers’

interactions with providers’ capabilities

Pu

bli

c H

ea

lth

Ag

en

cy

Pa

ye

rs

Ca

re P

rovid

ers

Government funded providers Private providers

Service Delivery Platform

Open access interface

Open access interface

Services and data Services and data

Public Service solutions Solutions from other providers

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Example: “Finn din legevakt” (summer internship 2012)

Excerpt from Parliamentary Whitepaper (Meld. St. 9 (2012-2013)

“Én innbygger – én journal”

App providing access to authoritative data (registry

with Emergency Rooms in Norway)

API on the helsenorge.no platform (SharePoint)

used to develop IOS and Android apps

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National Healthcare SolutionsUtilities

‘Residential Gateway’

Example: “Ageing in Place” (summer internship 2013)

Summary Care

Record

Helsenorge.no

Location

Home

automation Health Data

Locations

Private households, care homes,

municipal housing, fitness centres at

work and elsewhere, hotels etc

Smart home

metering data

Personal Health

RecordPrescription

Guidelines

Admin

Solutions

Municipal

Healthcare

Care EMR Admin

Data sharing over a trusted national data-

sharing infrastructure

API-driven integration with devices and

applications

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Example: “Connected Ambulance” (summer internship 2014)

IoT (Beacons) og Wearables (Google Glass)

integrating with back-end systems

Used APIs from National Summary Record (Oracle

platform)

Technical proof-of-concept based on IBM Bluemix

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• Drive the adoption of standards for data and access -

Provide tools, incentives and penalties if you can !

• Provide apps as good examples – be the Appstore, not

the app developer

• Use Design-doing as a means to make strategy and

policy come alive - engage with diverse stakeholders;

run Service Jams, Hackathons etc.

• And … Do for real ! Pilots need to be put in

production(not demos, prototypes, etc.), outcomes

needs to be evaluated on a real basis, and decisions

need to be made afterwards (scale, redo, trash).

Some thoughts on platform-thinking

From “Connected Care Challenge” Oct 2016 – A Service Jam at Aleap

hosted by Altinn together with Oslo Medtech and Innovation Norway.

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So… what’s next for Altinn ?

• Strategize (a little bit)

• National Governance and mandate

• National challenges and Key sectors

• Role of a national platform vs sectorial platforms

• Sectorial plans for key sectors

• Clarity on expected benefits by sector

• Clarity on investments (including private sector’s ones)

• Innovate wisely (a lot !)

• Sectorial governance for key sectors

• Use case catalog for key sectors, prioritization progress

• Innovation Hub(s) – Flagship, satellites, virtual

• Innovation program – includes design, build, pilot, measure, and plan for scale

• Fund the teams (not the projects – but fund it !)

• Communicate – it is not about Altinn, not about technology nor about about hackathons and service

jam. It’s about a smarter Norway powered by its Digital platforms. Find a brand, run a campaign.

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ALTINN INNOVATION DAY

OSLO, JANUARY 19° 2018

a Smart Norway, powered by Altinn ?

[email protected]

Accenture Digital, Health and Public Service