A recipe for working with communities and getting it right Natalie Kent, LGAQ Manager Finance,...
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Transcript of A recipe for working with communities and getting it right Natalie Kent, LGAQ Manager Finance,...
A recipe for working with communities and getting it
right
Natalie Kent, LGAQManager Finance, Governance and Community
Aim:
•Provide an outline of how community engagement came to be a priority for the Queensland Local Government Association
•Why engagement is the new age for Councils
Why did LGAQ get into the business of Community Engagement?
•Bi-annual survey results
•Constant environmental scan
•Group of LG professionals
•Maroochy Shire Council
Why is there a need for a new recipe for Local Government changing operations?•Move from pure representative democracy to participative democracy
•Community demanding more, has an opinion and wants responses
•Front page test
Council backflips on trail bikesA fortnight after agreeing to prohibit trails bikes… Council has now decided to investigate options for allowing trail bikes to use the land….
Councillors were told that following the Council’s resolution … a meeting was arranged on-site with interested parties, and following that meeting the Council received a letter … requesting that Council give consideration to altering the use of the reserve.
Old ProcessStep1-10
Follow policy development process
Step 11 CompletedDraft Policy
Step 12 Consult
Step 13 Consider consultation feedback
Step 14 Make decision
•Defending position
•Hosing down public opinion
•Backflipping on decisions
New Process
Step Action Inform Consult Involve Collaborate Empower
Step1-10
Follow policy development process
X X X X
Step 11
CompletedDraft Policy
X
Step 12
Consult X X X
Step 13
Consider consultation feedback
X X
Step 14
Make decision X
IAP2 Spectrum
LGAQ Initiatives
•IAP2 framework
•Policy Development
•Training
•Resources
LGAQ and the State Government
•Protocol
•Engagement definition
Problems
•Some do not want to hear the message
•Hot and cold
•Not yet “the way they do business”
•Egos – let’s invent a new wheel