A Quality Dialogue. From Inspection to Inspiration
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A Quality Dialogue
Ingeborg Bø, Eskisehir, 07.10.10
Ingeborg Bø, Norway
EDEN Senior Fellow, European Distance and E-learning Network,
EFQUEL, European Foundation for Quality in E-learning
Inspection Inspiration
From
To
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My golden learning perspectives after 40 years in distance education:
- always keep the student´s needs in mind
- use technology to the benefit of learning and make it accessible
- ensure high quality through a quality culture
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” I could never have accomplished my Master’s degree without the possiblity to study via e-learning,” says Mona Berg Jenssen, mother of three children, rector of a high school. 5 Ingeborg Bø, Eskisehir, 07.10.10
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Have fun
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I will speak about: Quality through dialogue
The context within which we are operating
Models for accreditation and certification
A case study from Norway
Thoughts at the end
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My reference points when speaking about quality dialogue
NADE - Norwegian Association for Distance and flexible Education www.nade-nff.no
EDEN – European Distance and E-learning Network
http://www.eden-online.org.
24-27 Oct. Budapest: Research workshop:
”User Generated Content Assessment in Learning”
ICDE – International Council for Open and Distance Education www.icde.org
World Conference Bali, 2 – 5 Oct. 2011
EFQUEL – European Foundation for Quality in E-learning http://www.qualityfoundation.org
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Euroean Foundation for Quality in E-Learning EFQUEL
http://www.qualityfoundation.org/
A membership organisation,
80 members
EFQUEL enhances the quality of
eLearning in Europe by
providing services for members
and support for all stakeholders
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EFQUEL
Information and Recommendations Dialogue Networking
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OECD-CERI Quality assurance in Tertiary Education:
Current Practises in OECD Countries. Viktoria Kis August 2005
Quality assurance procedures can serve two major purposes:
improvement and accountability.
There is an uneasy balance between both purposes, which frequently raises the question of incompatibility (Vroeijenstijn, 1995a).
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A different approach to quality Maria Jose Lemaitre. President in RIACES, Iberoamerican Network for Quality Assessment
and Assurance in Higher Education,
Innovation
Doing the same but better Innovate and improve
Current situation
Change: new issues, new approaches Im
pro
vem
ent
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The context 13 Ingeborg Bø, Eskisehir, 07.10.10
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Bologna process 10 action lines Reform process with European Higher
Education 1. Comparable degrees 2. Two cycles: Bachelor, Master 3. System of credits 4. Mobility 5. Quality assurance
6. European dimension 7. Lifelong learning 8. Institutions and
students 9. Attractiveness of
European higher educaion area (EHEA)
10. Doctoral studies + research areas
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European University Association (EUA) Recommendations on
Quality - 2009
1. Context sensitive
2. Developmental approach
3. Inclusive
4. Engaging all key actors
5. Partnership HEI – Agencies
6. Allow risk taking and failure
7. Sharing experiences in QA
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The Social web Facebook, twitter, linkin, slideshare, open educational resources, open educational practises, user generated content etc. etc.
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The OPAL Vision
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Focus on the practises of OER rather than the resources. Better understanding will lead to
improvements in the quality of OER and more innovation.
Open Educational Resource Practise (OEP) constitute the range of practises around the creation, use and management of OER with the intent to improve quality and innovative
education.
Unesco, ICDE, EFQUEL, OU UK, Aalto Univeristy, Universidade Católica Portugese, University Duisburg-Essen
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EFQUEL Innovation Forum 2010
OPENING EDUCATION:
INNOVATIVE, INCLUSIVE, EXCELLENT
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”What are the quality implications in an increasingly open context?”! Grainne Conole, OU UK!
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EFQUEL Innovation Forum 2010 Recommendations
”HOW CAN QUALITY APPROACHES EVOLVE AND ENHANCE INCLUSION, INNOVATION AND EXCELLENCE"
Leadership
Policy support
Confidence culture
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EUROPEAN DISTANCE AND E-LEARNING NETWORK
A NETWORK AND MEETING PLACE FOR THE OPEN, DISTANCE AND E-LEARNING COMMUNITY IN EUROPE
Models
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Different kinds of certification and accreditation of e-learning
• Public accreditation. Regulatory framework (ENQUA)
• Certification of e-learning as part of a broader system (UNIQUE, EFMD-CEL)
• Certification within a system of agreed association standards (BILD, E-xcellence, NADE)
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European Association for Quality Assurance in Higher Education (ENQUA)
Report to the Bologna Ministerial Anniversary Conference of March 2010
Major outcomes of the Quality Assurance action line of the Bologna Process:
• Standards and guidelines for quality assurance in the European Higher Education Area (ESG) (2005)
• The European Quality Assurance Forum (2006)
• The European Quality Assurance Register (EQAR) (2008)
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Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG)
Developed by ENQUA in cooperation with the other members of the“E4 Group” (ENQA, EUA, EURASHE and ESU).
ENQUA – European Association for Quality Assurance in Higher Education EUA - European University Association EURASHE – European Association of Institutions in Higher Education ESU – European Students´ Union
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Quality assurance can be undertaken by external agencies for a number of purposes, including:
Safeguarding of national academic standards for higher education
Accreditation of programmes and/or institutions
User protection
Public provision of independently-verified information about programmes or institutions
Improvement and enhancement of quality
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ENQUA
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Some general principles of good practice in external quality assurance processes:
Institutional autonomy should be respected The interests of students and other stakeholders
such as labour market representatives should be at the forefront of the external quality assurance processes
Use should be made, wherever possible, of the results of insitutions´ own internal quality assurance activities
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ENQUA
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”E-learning quality. Aspects and criteria for evaluation of e-learning in higher education” Report 2008:11 R by Swedish National Agency for Higher Education http://www.hsv.se
Quality aspects for e-learning need to be integrated into existing quality assurance systems
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The UNIQUe Methodology http://www.qualityfoundation.org/unique-certification/
EFQUEL, MENON, EFMD, EUROPACE
What: UNIQUe is a quality improvement process that provides an institutional certification
Aim: To raise the standard of technology-enhanced learning in Europe
Target: European HE institutions
Process result: Certification and continuous quality improvement
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UNIQUe Process
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The UNIQUe Quality Criteria
Learning resources • Resources for learning • Students • Faculty • Technological equipment
Learning processes • Quality of the offer (services) • IPR management • Personal development/HR development
Learning context/institution • Commitment to innovation • Institutional standing • Openness
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EUROPEAN DISTANCE AND E-LEARNING NETWORK
A NETWORK AND MEETING PLACE FOR THE OPEN, DISTANCE AND E-LEARNING COMMUNITY IN EUROPE
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Norwegian Association for Distance and Flexible Education
NADE, a member organisation, founded in 1968
Formulated “Code of good practice for distance education”
Law regulating the activities from 1948 with an external agency for quality control
New law 1993 introducing internal quality assurance
Quality guidelines developed in 1993 (Ljoså, Rekkedal et.al), revised several times, latest 2010
NADE´s standing committee on quality since 1993
NOKUT: National agency for quality assurance regulates tertiary education according to ENQUA´s Guidelines (ESG)
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Norwegian Association for Distance and Flexible Education
Quality guidelines
Regulated by law
Institutions accredited by the Ministry of Education
Requires that the institutions have a system for quality assurance
The responsibility for quality guidelines lies with NADE
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NADE´s Quality guidelines 2010
A new structure with more focus on quality culture:
1. Quality management and quality work
2. Organisational issues
3. Course development
4. Information and counselling
5. Study-process (enrolment, administration and information, tutors´ contract, tutoring, evaluation and documentation)
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Dialogue in Social Media a conference about pod-casts in
Oslo (Sept. 28-29 2010):
Marianne Talbot´s lecture ”A romp through the history of philosophy” (University of Oxford):
500 000 downloads since Oct. 2008
Reflections by Morten Flate Paulsen (NKI, Norway) after the conference:
Future students will not hand in papers but learning objects in various Web 2.0 services
The students will be more innovative than the podcast-lecturers
Their submissions will be a challenge to the professors (e.g. Copyright issues)
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Why not focus more on dialogue using pod-cast?
Why not focus more on quality?
Content quality
Instructional design and development teams
Technical quality
Is Berkely (university lecturers´ pod-cast) quality good enough for e-learning?
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Challenges for higher education Trends 2010 (European University Association)
- Developing strategies for lifelong learning
- Widening participation and access to higher education
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Thoughts at the end Let us move from inspection to inspiration
Encourage dialogue between accreditation bodies and distance education practitioners
Distance education must be accepted as an integral part of the ordinary educational system
Put more focus on quality in the social web
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