A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
-
Upload
babasab-patil-karrisatte -
Category
Documents
-
view
238 -
download
2
Transcript of A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
1/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
AN EMPIRICAL STUDY ON CUSTOMER
PERCEPTION TOWARDS PRAJAVANI AND
ITS IMPACT ON THE SALES OF
PRAJAVANI
__________________________________________________________________
Babasabpatilfreepptmba.com
1
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
2/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Chapter 1 Introduction
Executive Summary
Newspaper is a publication devoted chiefly to presenting and commenting on
the news. Newspaper provides an excellent means of keeping well informed on current
issues and events. They also play a vital role in shaping the public opinions.
Deccan Herald and Prajavani are the publications of The Printers
(Mysore) Pvt. Ltd. Deccan Herald is a national level daily and Prajavani is a state
level daily.
Newspaper publishing and printing across the world are taking a new shape
these days. The reason being faster information dissemination, increased need for
personalized content; has made newspaper publisher to asses the future trends and
formulate strategies to fulfill the varying requirements of customers/leaders. So a study
was undertaken to analyze readers perception towards Prajavani in Hubli-Dharwad
cities.
In the present study primary data has been collected from the readers through
personal interview method with the help of questionnaire. Sample size selected was
250, (i.e., from Hubli and Dharwad randomly)
The success of newspaper depends upon the publishers effort in satisfying the
readers needs, because a satisfied customer brings more customers to the organization.
__________________________________________________________________
Babasabpatilfreepptmba.com
2
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
3/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Literature review
Newspaper is a publication devoted chiefly to presenting and commenting on
the news. Newspaper provides an excellent means of keeping well informed on current
issues and events. They also play a vital role in shaping the public opinions.
Deccan Herald and Prajavani are the publication of The Printers (Mysore)
Pvt. Ltd. Deccan Herald is a national level daily and Prajavani is a state level daily.
It is important for the newspaper firm to know/identify the various factors and
their importance in influencing the choice of newspaper for reading by the public,
firms, institutions, government and others. It is also important for the TPMPT group to
know how the readers perceive different newspapers, how exactly his newspaper is
positioned, and such other factors. So a study has been under taken to analyze,
Consumers opinion towards Kannada daily newspapers; with special reference to
Deccan herald and Prajavani.
The main objectives of the study are:
1. To analyze the impact of introducing the supplement METRO and additional
pages for local news coverage by Prajavani.
2. To study the brand image, brand awareness and brand recollection of Prajavani.
3. To analyze the reasons why Prajavani is in the second position in the Hubli and
Dharwar region.
In the present study primary data has been collected from the people of Hubli
and Dharwar through personal interview method with the help of questionnaire. For the
collection of primary data, researcher has personally met 250 respondents. Collecting
primary data from the respondents was a good exposure to researcher. All the
__________________________________________________________________
Babasabpatilfreepptmba.com
3
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
4/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
respondents throughout the study are very co-operative. For conducting the research,
respondents have been selected from different segments viz., academicians, business
persons, private sector employees, government employees, housewives, professionals,
etc
Analysis & interpretation, is completely based on primary data obtained for the
purpose of the study. Analysis & interpretation has basically been done with the help of
simple percentage analysis, bar charts, pie-diagrams, cross tabulation and other basic
statistical tools using the SPSS software. Company wanted analysis to be simpler and
hence researcher has adopted the above simple tools of data analysis & interpretation.
The important areas of analysis & interpretation in the report are on the
following aspects:-
1. Respondents preference for selecting a newspaper with respect to the number
of pages.
2. Respondents ranking with respect to the price structure of Kannada daily
newspapers.
3. Respondents ranking with respect to circulation, relationship and follow up
4. Respondents ranking with respect to the coverage of news and its reach.
5. Respondents ranking with respect to language, number of color pages.
6. Respondents ranking with respect to the quality of articles.
7. Respondents ranking with respect to different kind of supplements.
8. Respondents ranking with respect to the delivery time of the newspaper.
Management Problem
__________________________________________________________________
Babasabpatilfreepptmba.com
4
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
5/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The Printers (Mysore) Pvt. Ltd is one of the oldest pioneering publishing houses
in Karnataka and has made major development in the newspaper industry. It aims to
capture 50% market share across the state. While it has achieved this objective in
southern part of the state, it faces strong and still competition in North Karnataka from
two major competitor publications.
As the company wants to gain the first place in the market share, hence the
company wants to know the causes for being on number two position in the Hubli
Dharwar region.
Statement of Problem
This particular topic is selected because gaining and maintaining a good market
share of the product of a particular company is an important aspect in building and
maintaining the brand image and brand awareness of the product of the company for the
smooth functioning of an organization. This research proposes to explore the opinions
of consumers for selecting a particular daily Kannada newspaper and its effects on
them. Hence the research problem is An Empirical Study on Customer Perception
towards Prajavani and Its Impact on the Sales of Prajavani
Purpose of the Study
__________________________________________________________________
Babasabpatilfreepptmba.com
5
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
6/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The Printers (Mysore) Pvt. Ltd is one of the oldest pioneering publishing
houses in Karnataka and has made major development in the newspaper industry. It
aims to capture 50% market share across the state. While it has achieved this objective
in southern part of the state, it faces strong and still competition in North Karnataka
from two major competitor publications.
Hence this is a comprehensive study to understand the needs and wants of
consumers and to make necessary changes in the publication to achieve the objective.
Scope of the Study
In the present study primary data has been collected from the people of Hubli
and Dharwar through personal interview method with the help of questionnaire. For the
collection of primary data, researcher has personally met 250 respondents. Collecting
primary data from the respondents was a good exposure. All the respondents throughout
the study are very co-operative. For conducting the research, respondents have been
selected from different segments viz., academicians, business persons, private sector
employees, government employees, housewives, professionals, etc
Limitation of the study
Despite all possible efforts to make the analysis more comprehensive and
__________________________________________________________________
Babasabpatilfreepptmba.com
6
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
7/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
scientific, a study of the present kind is bound to have certain limitations; investigator
humbly submits them at this stage. The present study is an empirical work presented in
descriptive manner.
So, no attempt has been made to provide comprehensive conceptual analysis.
The following are some of the important limitations of the study.
1. Time is the limited factor to study this wide and renowned newspaper.
2. Survey work is limited to Hubli and Dharwad cities only so it gives information
and analysis of only those two cities.
3. Personal bias might have occurred due to personal relationship between the
newspaper and respondents at Hubli and Dharwad cities.
4. Since analysis is based on opinions and attitudes, the result at best are near to
truth.
5. The officials did not reveal confidential aspects of the working of the company
as the project was for academic purpose.
6. This report does not contain summary of the annual report as it was not
provided by the company.
Since study is restricted to Hubli and Dharwad cities only; the outcomes of this
study are applicable only to Hubli and Dharwad cities and not for other parts of the
state.
Objectives of the Study
__________________________________________________________________
Babasabpatilfreepptmba.com
7
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
8/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
1. To analyze the impact of introducing the supplement METRO and additional
pages for local news coverage by Prajavani.
2. To study the brand image, brand awareness and brand recollection of Prajavani.
3. To analyze the reasons why Prajavani is in the second position in the Hubli and
Dharwar region.
4. To find the potential customers to the company.
5. To analyze the consumers expectations with respect to the news, sales
promotion and advertisements.
6. To analyze the most significant needs of different segments.
7. To analyze the measures taken by the company to create awareness with respect
to the news provided by Deccan Herald & Prajavani, its different kind of
supplements, and also its different brands.
8. To suggest appropriate measures to enhance the sales.
Chapter 2
Industry Profile
Introduction to Newspaper Industry History, Growth & Development
Introduction of Newspaper:
__________________________________________________________________
Babasabpatilfreepptmba.com
8
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
9/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The word NEWS refers 4 directions i.e., North, East, West & South. So, it
represents collection of information or news from all over the world or from extreme
corners, collected and edited in a page called Newspaper.
A Newspaper, in a broad sense, is an unbound publication issued at regular
intervals that seek to inform, analyze, influence and entertain. A newspaper can be
published at various intervals but usually appears weekly or daily. Many newspapers
are available national, state and local of both English & Kannada giving the news and
information to the readers. They provide the consumers with different kind of
advertisements, etc
Newspaper is a publication devoted chiefly in presenting and commenting on
the news. Newspapers provide excellent means of keeping well informed on current
events. They also play a vital role in shaping the public opinions.
Newspaper can cover more news and in much greater detail than the other major
news media, television, radio and news magazines.
A great variety of information is found in a large daily newspaper. It covers
latest development in all fields like government, politics, sports, science, business and
the arts and other news stories, report crimes, disasters and special events of human
interest.
In most daily newspapers editorial columns give opinion, comment on
controversial issues. It also covers fashions, health and childcare, comics strips, advice
columns, crossword puzzles and other entertainment items.
__________________________________________________________________
Babasabpatilfreepptmba.com
9
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
10/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
History of Newspaper in the World
The earliest newspaper were perhaps the handwritten notice in Ancient Rome
called Acta Diura, Ata Senatus and Acta Publia, which were posted to be read by
the public. In the mid 15th century the German inventor John Gutenberg
developed movable metal type (movable wooden type was used as early as the 6 th
century in the Far East); this made possible the eventual development of the
newspaper.
The1400s:
It was the beginning of the newspaper press; newsletter or news books were first
published in the 1400s. These were after called Courants, Occurents or intelligencers.
It was published in Europes commercial centers. It contained business news & news of
other public events.
The 1500s:
In this period newsletters had become news sheets, Nofizie Scritte (written
notice) were posted up in public places in Venice. They could be read as payment of a
coin called a gazette.
The 1600s:
In generally regarded, the worlds first real Newspaper was the weekly
Frankforter Journal founded in Frankfort Germany in 1615. At the same time in other
countries the first newspaper was published.
Den Darnske Mercurius - Denmark
The Weekly News England
__________________________________________________________________
Babasabpatilfreepptmba.com
10
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
11/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The Gazette de France France
The Gazette de Mexico Mexico
The Courant Netherlands
The Gazette Spain
Ordinary post Tidende Sweden
The Liepziger Zeitung was published in Germany 1n 1660. At first a weekly, it
soon became the first daily journal in the world.
The 1700s:
The Wiener Zeitung is the oldest Newspaper still in existence. It was first
published in Vienna, Austria in 1703. The other countries newspapers published in that
period were.
Viedomosti - Russia
Peter the Great Sweden
The Daily Count UK
The Gaceta de Guatemala Guatemala
The Berlingske Tiderde Denmark
Halifax Gazette Canada
Christiania Intelligentssedler - Norway
La Gaceta de Santa Fe Colambia
Indian World India
The Gazette published daily since 1797 at Alexandria in Virginia was the oldest
continuously published daily newspaper in the U.S.
__________________________________________________________________
Babasabpatilfreepptmba.com
11
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
12/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The 1800s:
In this period newspapers were published from all over the world. They are as
follows:
Gazette - Australias first newspaper
Za Presa and Ei Telegrapho Mercartil Argentina
Daily Telegraph and the Manchester Guardian UK
Le Figaro and Le Temps France
Frankfurter Zeibing Germany
Corriere Della Scera Italy
Mainichi Shimban Japan
By the Mid 1800, the invention of electric telegraph and introduction of
international cables made speed production of newspaper.
The Times of London UK
Philadelphia Public ledger USA
The 1900s:
The early 1900s newspaper chains brought the merges. In USA 70% of all
dailies belongs to chains. Many newspapers modernized their production facilities
increased through installing computerized word processing and layout systems.
Reporters can also write stories on portable computers and then send the stories to the
office via a modem. It is a device that transmits information over telephone items.
Some newspapers also distribute their page by fax machines.
By 2000, newspapers were juggling priorities: fragmentation of news
consumption, fragmentation of advertising investments, the advantages and
__________________________________________________________________
Babasabpatilfreepptmba.com
12
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
13/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
disadvantages of being a mass medium, balancing the wants of the marketplace with the
companys duty to provide the needs of the marketplace, a journalistic backlash against
industry changes, the sheer physicality of ink-on-paper production and distribution
versus digital distribution, increasing profit pressure surrounding the core print product,
and extension of the companys core brand into other profit centers.
History of Newspaper in India
In India, writing in the shape of newsletters has become quite prevalent during
the Moghul period. Although the manuscript reports were meant exclusively for official
use, yet they were copied sometimes for wide use. In 1550, the Jesuits brought the first
printing press to India. In the beginning only religious books had been published in
Tamil, Malayalam and Portuguese. The first attempt to start a newspaper was in
Calcutta. This newspaper consisted of two sheets only. It specialized in the exposure of
the stories regarding the private lives of the servants of East India Company. Messink
and Road started the next newspaper named as INDIA GAZZETTE. They were
benefited much from the experience of the Hichey. In 1784 another Newspaper named
Calcutta Gazette was started. Earlier James Auguster Hichey started Bengal
Gazette on January 23rd 1780 at Srirampur. After this, in 1785, Richard Johanseen
started the Madras Courier. Then in 1783 the newspaper Bombay Herald was
started. Generally, first newspaper in India was started by those English men who had
personal grievances against East India Company. Usually the circulation of these
newspapers was very low and did not exceed one hundred or two hundred copies.
In those days there was neither freedom of press nor any press Laws in India.
The authorities could use censorship of these newspapers; the news printing was not
__________________________________________________________________
Babasabpatilfreepptmba.com
13
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
14/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
attractive. Generally, this newspaper printed such things sales forecast intense to the
British residents in India. Some of the old newspapers in India are Bombay Samachar
published from Bombay in Gujarathi started in the year 1872. Times of India in
English published in Bombay in the year 1838, Pioneer in English published in
Calcutta in the year 1868. Of course, compared with the teeming population of India,
the number of newspaper and their circulation was very small; this was due to the fact
that still a great majority of our countrymen are illiterate. In India literacy percentage is
only 29.45 as per the census of 1971. The Times of India was very oldest English daily.
The oldest periodical is Calcutta review published monthly in English from Calcutta
in 1944.
The Modern Newspaper
How did the small, one page tabloid of the last century evolve into todays
voluminous publication, often more than two hundred pages on Sunday? Early
newspapers carried news from outside the local area. That was what the readers of
Colonial times yearned for, especially news from overseas. There was little need for
advertising in early newspapers. There was practically no need for sports news, the arts,
business, entertainment or comics. Since the newspaper serves the needs and interest of
its community, there was no need for specialized sections in a communitys early
stages. As a community grew from farms, to village, to town and into a city, the need
for more varied information grew as a diverse population emerged. Eventually the
content and frequency of these non essential news items increased to the point where
they required a regular segment of the daily or weekly edition. This gave birth to
permanent specialized sections of the modern newspaper.
__________________________________________________________________
Babasabpatilfreepptmba.com
14
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
15/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Kinds of Newspapers
Newspapers are printed on coarse paper called newsprint. There are two major
sizes of newspaper standard and tabloid. A standard sized newspaper has pages that
measure about 15 by 23 inches (38 by 58 centimeters) the pages of a tabloid are about
half that size. The standard and tabloid sizes are both used in publishing all types of
newspapers. The three main kinds of papers are
1. Daily Newspapers
2. Weekly Newspapers
3. Special interest Newspapers
1. Daily Newspaper: These newspapers print world, national, state and local
news. They also carry editorials, opinion columns, feature articles and
entertainment items. Big-city daily prints many stories on social and political
issues; such as the quality of suburbs has made suburban news important. Some
metropolitan papers therefore include a section of suburban news several times
a week.
Many dailies are morning papers, others are afternoon papers and still
others publish around the clock. In large cities, many morning papers publish
several editions the first one in early evening and the last one is the early
morning. Similarly, many afternoon papers publish from early morning to late
afternoon. Additional features and more advertising make Sunday newspapers
much larger than weekday editions. Numerous Sunday papers have special
sections on such topics as entertainment, finance and travel, many also include a
Sunday magazine and colored comics.
__________________________________________________________________
Babasabpatilfreepptmba.com
15
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
16/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
2. Weekly Newspapers: Weekly newspapers in general serve much smaller areas
than daily papers and publish news of a more personal nature. In small
communities most people know one another and take great interest in the
activities of their friends and neighbors, weddings, births, and deaths or major
news items. A fire, a traffic accidents or a burglary gets front-page coverage.
Weeklies also report news of local business and politics.
3. Special Interest Newspapers: These types of newspapers print news of
concern to particular groups. Many business associations and labor unions
publish newspapers for their members. Newspapers printed in foreign language
serve foreign born residents in big cities. Some newspapers specialize in
printing news about blacks. Many high schools and most colleges have
newspaper of their own.
Should We Believe Every Thing in the Newspaper?
Is it everything that we read in printing true, accurate and unbiased? Do
newspapers have a responsibility to be objective to their readers? These questions and
more need to be discussed in any treatise about modern newspapers.
Reporters have to rely on others for truth and accuracy, and we should realize
that the source or witness is usually taken at his or her word. When research is called
for, it is the newspapers responsibility to find the facts for its readers.
The only place in a newspaper for its opinions and a statement of position
should be the editorial section. These pages provide a forum, which enables the papers
editor(s) to express their stand on the various social issues. Every other article, story
and report should be completely objective. However, many people feel that our
__________________________________________________________________
Babasabpatilfreepptmba.com
16
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
17/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
newspapers have become politically or ideologically biased. Such terms as the liberal
eastern press or the Republican bent of rural and suburban newspapers have been
around for years.
The best way to use a newspaper and get as much accuracy out of it as possible
is to vary your news sources. Read two or more different papers, newsmagazines, and
utilize other media for the total picture. We should remember that a newspaper is a
commercial business whose first responsibility is to make a profit for its stockholders.
For this reason they may take steps that appeal to their advertising clients, readership
customers, and political benefactors, such as not stepping on too many toes.
A changing society reflects itself in changing newspaper tastes. Many people no
longer have the time to read long, detailed articles and editorials. They have come to
rely on short news capsules, illustrations, charts and other graphics to provide news at a
glance.
Present Status of Newspaper Industry
The Media
The media plays a vital role in bringing awareness of Government policies and
programs to people and in motivating them to be active partners in the nation building
endeavor. In the Indian context, a skillful synthesis between traditional and folk forms
of communication on one hand and the modern print and audio visual media including
satellite communication on the other is being attempted.
Print Media
In 1999, the circulation of the Indian Press was 130,087,493 copies. The total
number of newspapers and periodicals, in 1999 was 46,655. There were 5157 dailies,
337 tri/bi weeklies, 16872 weeklies, 12796 monthlies, 6240 fortnightly, 3,273
__________________________________________________________________
Babasabpatilfreepptmba.com
17
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
18/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
quarterlies, 416 annuals and 1,564 publications with periodicity like bi-monthlies, half
yearly etc. Newspapers were published in as many as 101 languages and dialects during
1999. The largest numbers of newspapers were published in Hindi 18903, followed
by English 6830 and Urdu 2803. Daily newspapers were brought out in all principal
languages except Kashmiri. Uttar Pradesh alone published 8415 newspapers.
The print media in India consists of 41 centenarians. The Gujarati daily Bombay
Samachar (circulation 1,59,236) published from Bombay is the oldest existing
newspaper not only in India but also in Asia. It was established in 1822. The first
newspaper (weekly) published in India Bengal Gazette (also called Hickys Gazette)
was in English, 1780 Calcutta. The editor was an Englishman James Hicky. Dig
Darting (Bengali) was the first language newspaper also from Calcutta (1818).
Registrar of newspapers in India (RNI): It was setup in 1956. The RNI allots and
recommends import of printing machinery for newspapers. Every newspaper/periodical
has to be registered with the RNI.
News Agencies:
India has four news agencies Press Trust of India (PTI), United News of India
(UNI). Samachar Bharathi and Hindustan Samachar.
PTI was set up on August 27, 1947. It took over the Associated Press of India
(API) and Reuters. It started functioning from Feb 1, 1949. It has over 100-news bureau
in the country including computerized offices in the 4 metros. Satellite, data channels
and ticker lines provide the news services at speeds up to 1200 bits per second (about
1400 words per minute). Bhasha is the Hindi language news service of the agency.
__________________________________________________________________
Babasabpatilfreepptmba.com
18
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
19/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
UNI was registered as a company in 1954 and started news operation on 21 st
March 1961. In 1982 it launched its Hindi news services UNIVARTA. It has over
100 bureaus in India and abroad. Other Tele printer services of the news agency include
UNIFIN and UNISTOCK. It has more than 300 journalist and 400 stringers.
Press Information Bureau (PIB), the central agency of the Government of India,
through its network of 8 regional (Mumbai, Chennai, Chandigarh, Calcutta, Lucknow,
Gowhati, Bhopal and Hyderabad) and 33 branch officers, disseminates information on
its policies, programs, decisions and activities. With a countrywide Tele printer network
and airbag facilities, PIB reaches newspaper organizations all over the country PIB
arranges photo coverage of Government activities. PIB is linked with 28 of its regional
offices over computer. The Bureau also has a PIB window in the Internet system, which
makes information internationally accessible. PIB distributes press material to over
8,000 newspaper establishments. In order to facilitate access to information from the
Government source at HQ PIB as provided accreditation to 1087 correspondents and
234 cameramen. Besides, about 133 technicians, 71 editors/media critics have also been
granted these professional facilities.
Press Council of India owes its origin to the recommendations of the First
Press Commission. The press council of India Act, 1965 was enacted and under it the
First Press Council was setup in 1966. This body continued to be in existence till Dec.
1975. The Present Council was setup under the Act 37 of 1978. It is meant to safeguard
the freedom of the press, maintain and improve the standard of newspapers and news
agencies. The council consists of a chairman and 28 other members (of whom 20
represent the press, 5 MPs, rest of the 3 are nominations from Sahitya Academy or Bar
__________________________________________________________________
Babasabpatilfreepptmba.com
19
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
20/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Council of India or UGC). The present Chairman is Justice K. Jayachandra Reddy
National Press Day: November 16.
Publication division, (set up in Jan. 1941 under from department then called
Foreign Branch of the Bureau of Public Information), a media unit of the Min. of I & B
(Since Dec. 44), provides up-to-date information, a media unit of the Min. of I & B
(Science Dec. 44), provides up-to-date information on all subjects of national
importance through books. So far, it has published 7000 titles.
Films Division was setup in 1948 to revive the production of newsreels and
documentary films. It organizes films and documentary festivals. It holds 8000 title on
documentaries, short films, and animations.
Worlds Largest Daily News Paper
Source: World Press Trends 1998
Sl.No Newspaper Nation Circulation
1 Yomiuri Shimbun Japan 145,57,000
2 Asahi Shimbun Japan 127,54,000
3 Mainichi shimbum Japan 58,43,000
4 Nihin Keizai Shimbun Japan 46,40,000
5 Chunichi Shimbun Japan 45,58,000
6 Bild Anustri 45,28,000
7 The Sun Britain 37,80,000
8 Reference News China 36,00,000
9 The Mirror /Daily Record Britain 30,09,000
__________________________________________________________________
Babasabpatilfreepptmba.com
20
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
21/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
10 Peoples Daily China 30,00,000
Number of newspapers in India-2000
Source: Audit Bureau of Circulation/Jul-Dec 2001
__________________________________________________________________
Babasabpatilfreepptmba.com
Languages
Dailies
Tri/Biweeklies
Weeklies
Fortnights
Monthlies
Quarterlies
Bimonthlies
annuals
Total
English 371 30 881 671 2,734 1,210 771 162 6,830
Hindi 2,305 125 9608 2878 3180 589 185 33 18903
Assamese 15 3 75 38 59 12 10 1 213
Bengali 99 14 594 494 681 458 169 17 2526
Gujarathi 118 11 776 182 492 58 47 14 1698
Kannada 314 6 354 231 589 44 19 4 1561
Kashmiri 0 0 1 0 0 0 0 0 1
Konkani 1 0 3 1 1 1 0 0 7
Malayalam 213 6 174 156 732 57 27 8 1373
Manipuri 14 0 6 5 10 6 3 0 33
Marathi 346 20 1108 189 504 110 41 113 2431
Oriya 71 2 142 83 267 88 23 1 680
Punjabi 107 15 350 89 267 88 23 4 680
Sanskrit 3 0 8 4 16 15 6 0 52
Sindhi 11 0 38 11 35 8 2 0 105
Tamil 352 43 393 227 786 32 22 8 1863
Telugu
Urdu
151
519
3
20
245
1317
187
361
480
506
12
17
12
17
2
3
1106
2803
Bilinguals 73 19 593 334 1148 142 142 34 2679Multilingual 17 4 103 63 208 67 34 12 508
Others 54 14 83 30 123 49 11 0 364
Total 5,157 337 16,872 6,240 12,796 3,273 1,564 416 46,655
21
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
22/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The Leading Dailies of India
Newspaper Language Circulation
Times of India English 21,44,842
Dainik Jagaran Hindi 13,78,386
Dainik Bhaskar Hindi 13,76,779
Malayala Manorama Malayalam 12,43,434
Gujarath Samachar Gujarathi 10,09,972
Hindustan Times English 9,69,558The Hindu English 9,04,654
Mathrubhumi Malayam 8,90,984
Ananda Bazaar Patrika Bengali 8,88,855
Aj Hindi 8,78,516
Punjab Kesari Hindi 8,69,220
Enadu Telugu 8,41,890
Sandesh Gujarathi 7,06,557
Hindustan Hindi 6,59,141
Amar Ujala Hindi 6,39,014
Daily Thanthi Tamil 6,01,524Nava Bharath Hindi 5,91,831
Daily Sakal Marathi 5,23,813
Navabharat Times Hindi 5,01,496
Dinamalar Tamil 4,91,090
Source: Audit Bureau of Circulation/Jul-Dec 2001
__________________________________________________________________
Babasabpatilfreepptmba.com
22
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
23/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Organization Profile - Origin
DREAM OF A VISIONARY
Mr. K N Guruswamy had a dream. The year was 1948. The heady days just
after the nation's independence. Mr. Guruswamy had dedicated his life to truth and
impartiality and he would not rest till his vision took concrete form. The result was The
Printers (Mysore) Private Limited and its publications - Deccan Herald, Prajavani,
Sudha and Mayura. An institution that has completed 50 glorious years of chronicling
the joys and sorrows of the people of Karnataka, India and the world.
Over the years, the group has not forgotten what provides value to readers.
Therefore, along with core competency, it satisfies the aesthetic needs of its
readers with innovative layout and design in all its publications. Its well-designed
publications achieve high communication impact by helping the reader cut through all
the information clutter. The Group's strong identity is, therefore, the starting point, and
not the residue, of any effort to win and keep readers.
While cementing its traditional strengths, the Group is also geared to face new
challenges and enhance emotional contact with its readers. As the group believes that
__________________________________________________________________
Babasabpatilfreepptmba.com
23
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
24/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
change is the only constant', it treats critical thinking as a dynamic process and keeps
pace with the rapid change in the newspaper and magazine publishing industry.
CORPORATE PHILOSOPHY
The Printers (Mysore) Private Limited continues to give shape to the founder's
ideals, acting as an instrument of service to the people. Here, everybody shares in the
pursuit of excellence. And today's widening geopolitical compulsions only make the job
more challenging. A band of hardcore professionals bonded together by team spirit, the
people at The Printers (Mysore) Private Limited are passionate about growth and
compassionate about people.
COMPUTERISATION
From manual operations to computerized systems, the Group focuses on
Electronic News Transmission and processing. Hence its facility at Bangalore is
completely computerized, right from front end up to billing. It was the first Indian
publication to provide notebook computers to all its State correspondents. Moreover, all
district correspondents have desktops and modems and are connected over I-Net. Since
__________________________________________________________________
Babasabpatilfreepptmba.com
24
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
25/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
November 1989, Hubli has been a facsimile office - the latest in news publishing the
world over.
The Printers (Mysore) Private Limited was the first Indian publication group to
introduce color in the main issue. Deccan Herald and Prajavani evolved to color in 1987
with color supplements. Today both newspapers have special sections on every single
day of the week and color on all days of the week. Both magazines also offer high
quality color forms for both editorial as well as advertisements.
As Karnataka prepares to be the business nucleus of the 21st century, The
Printers (Mysore) Private Limited is also preparing to keep pace with a sophisticated
expansion and integration programme designed to make each of its publications reflect
the true essence of the new Karnataka. With this objective, the Group is now focusing
on making its publications superior, not just in terms of the reading material but also in
technology and quality.
TECHNOLOGICAL SUPERIORITY
When it started publication in 1948, Deccan Herald was produced on printing
equipment that was comparable to the best in this part of the country at the time.
From stereo rotary machines to linotype composing machines to fully
computerized editing and page production systems and web offset color printing, it has
been striding along the steady path of modernization. The automation extends today to
counting, packaging and strapping of the printed copies rolling out of the rotary
machines. Side by side advances in newspaper concepts, content, design and layout
have helped Deccan Herald keep pace with the rapidly expanding interests of its
readers.
__________________________________________________________________
Babasabpatilfreepptmba.com
25
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
26/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
WELFARE
The blueprint for rapid growth is appreciation, excellent infrastructure and a
healthy and safe work environment that ensures job satisfaction. The Group cares for its
people. So it has several comprehensive programmes designed to change attitude and
behaviour and hone strategic decision making and problem solving skills.
Encouragement received from the Group has helped the DHPV Lalitha Kala
Sangha's troupes to win many major awards and shields in cultural contests at the State
level. The Group's sports squads too have fared well in sports meets and tournaments
organized for the media. A unique feature is the counselling service offered to
employees facing crises of diverse kinds.
Redefining excellence
Fifty spectacular years of growth, multi-faceted and on target. Fifty years of
active interaction with Karnataka. Its people, their aspirations, and the history they have
made. Today, the Group is poised to stand tall among the newspaper giants of the
country.
COMMITMENT TO QUALITY - ISO 9002
As the first step towards total quality, the Group changed its quality control
processes from 'reactive' to 'proactive'. And installed a quality system ISO 9001:2000 -
model for quality assurance in production, installation and servicing. With this, the
Group has become the first publishing house in the country to receive this prestigious
__________________________________________________________________
Babasabpatilfreepptmba.com
26
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
27/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
certification for all its facilities. The functions covered in the quality system include
advertisement, editorial, materials, production and training.
Total Quality Management (TQM):
The Group believes in Total Quality Management (TQM) which is an effective
system of integrating quality improvement efforts so as to provide a product that
ensures customer satisfaction. Every section of the organization is therefore geared to
face challenges. A common vision, a common mission and common goals bind people
together here. Not content with streamlining its day-to-day functioning, the Group is
constantly integrating quality into its corporate strategic planning process.
Every day Deccan Herald touches the lives of the people of Karnataka. Today
the daily shapes the opinions and directs their actions. Deccan Herald was born 54 years
ago when the first edition hit the streets on June 16, 1948. The newspaper was a
reflection of the optimism, and a voice of the aspirations of a newly independent nation.
Proud of its regional moorings and responsive to global changes, Deccan Herald
is Karnataka's guide to the times we live in. Karnataka and Bangalore hold a special
place in the newspaper's scheme of things, but its coverage of national and world
happenings is equally comprehensive and analytical. Deccan Herald is also the voice of
the poor and the underprivileged. On its agenda is a relentless campaign against
corruption and advocacy of pro-environment economic development.
__________________________________________________________________
Babasabpatilfreepptmba.com
27
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
28/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The very analytical opinion/policy page presents a variety of views on national,
state and international issues. Regular columnists and experts in various fields place the
latest events in perspective. The well-written editorials are known for their unbiased
and informed commentary on events and developments. The newspaper's human-
interest reports and profiles of interesting personalities give the reader not only news
and views, but also the emotions and the drama behind the happenings. Special sections
like Miscellany, On the Beat and Around the City encapsulate offbeat happenings in a
short and snappy manner.
SPECIAL SUPPLEMENTS
To each his own - that is the rationale behind Deccan Herald's multi-faceted
special supplements. Each Sunday morning the reader finds three special color sections
waiting on his doorstep.
SUNDAY HERALD is a supplement published on Sundays with strong thought-
provoking and mainstream concerns, as well as regular features on consumer issues,
green subjects, animal welfare, gardening, bridge, crossword and offbeat travelogues.
The Entertainment section of the Sunday magazine tells the reader about all that's hot
and happening in showbiz.
ARTICULATIONSis devoted to literature and art, with in-depth interviews, quality
fiction and book reviews. Articulations also include debates on education.
__________________________________________________________________
Babasabpatilfreepptmba.com
28
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
29/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
ECONOMY AND BUSINESS,published on Mondays is the weekly round-up of the
country's industry, trade and commerce. Using interview based articles and features on
international developments from foreign publications; it also brings in a global
perspective on money matters. The COMMENT column analyses issues like policy
decisions, mergers, takeovers and other corporate events.
SPECTRUMpublished on Tuesdays, carries a wide range of articles on the people of
Karnataka. Profiles of personalities and development stories from the districts are also
included.
SCIENCE AND TECHNOLOGY published on Wednesdays, carries articles on
science, industry, agriculture, development, health, information technology, ecology
and research & development. Articles are written by experts for the specialist as well as
the lay person.
AVENUESpublished on Wednesdays, is a weekly supplement that focuses on careers,
personnel and corporate management issues. In-depth features on aspects of human
resource development and organizational behaviour by management veterans are the
section's highlights. Also included here are appointment advertisements.
SPORTSCENEpublished on Thursdays, reviews and previews the sporting action of
the week past and the week ahead. It covers sports personalities, keeps track of
developments in sports and profiles regional talent. The supplement unravels
controversies and at regular intervals brings to light malpractices and corruption in the
sporting arena. Sportscene also has the OPINION column which comments on sports
__________________________________________________________________
Babasabpatilfreepptmba.com
29
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
30/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
related issues. The RESPONSE section gives readers an opportunity to express their
opinions on sports matters.
METROLIFE Your bond with Bangalore was started on November 28, 2002. This
eight page tabloid size supplement captures the happenings in and around Bangalore
and contains lively articles on civic issues in the city, eating out, weekend getaways
around Bangalore, shopping, fashion, real estate and crime file.
LIVING published on Fridays, concentrates on the home and family with a look at
contemporary life and forays into the realms of nostalgia. It features changes in
lifestyle, dress codes, home decor, gardening, child rearing, relationships, attitudes,
table manners and home remedies.
OPEN SESAME published on Fridays is a fun-filled eight page tabloid for kids
packed with some of the best children's writing from India, do-it-yourself columns,
nature notes, riddles, serial stories that are specially commissioned, everyday science,
reflections of school teachers and the occasional comic strip. And of course the reader-
friendly page of letters from the young readers responding to the messages and queries
of Sesame Seed, the section's mascot.
THE WORLD WIDE WEB: On April 15, 1996, Deccan Herald launched its Internet
edition. Today Deccan Herald reaches out to the world and its innovative and easy to
navigate web site is a big hit with netizens.
ZONED EDITIONS
__________________________________________________________________
Babasabpatilfreepptmba.com
30
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
31/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Deccan Herald's several zoned editions serve to cover local news in greater
detail and to highlight the developments in these areas, thus being in touch with readers
in every region of Karnataka.
HUBLI PRINTING
Karnataka, the land of culture, also happens to be the land of distances. With the
increase in technological sophistication, The Printers (Mysore) Private Limited has
found a solution to this problem. The facsimile edition of Deccan Herald and Prajavani
was launched on November 1, 1989. Edited in Bangalore, the news is sent through high
speed telecommunication lines to Hubli-Dharwad where the paper is printed and
distributed.
By using the cutting-edge of technology, like total digital workflow, to its
advantage, The Printers (Mysore) Private Limited has made sure that its publications
reach readers in this region on time. The Group challenged basic assumptions like the
problem of distance and came up with specific strategies to tap resources using
technology as a tool. Three 64 KB lines enable quick transmission of data. Offset
printers like News line 45 and Coroset which run on state-of-the-art technology can
print up to 40,000 copies per hour. As a result, circulation has increased and the Group
is constantly expanding its market in this region. Readers in the districts of Dharwad,
Karwar, Shimoga, Davangere, Bijapur, Bellary and Belgaum welcome the day with
Deccan Herald and Prajavani.
HYDERABAD-KARNATAKA EDITION
__________________________________________________________________
Babasabpatilfreepptmba.com
31
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
32/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
In addition to Bangalore and Hubli printing, Deccan Herald and Prajavani
started printing a separate Hyderabad-Karnataka edition in Hyderabad on June 15, 1999
to facilitate the readers of the northern Karnataka districts of Gulbarga, Bidar and
Raichur getting their papers well in time. The printing was shifted to Gulbarga on
March 11, 2001
MANGALORE EDITION
To serve the interests of the readers in coastal Karnataka and to ensure that they
get their favorite newspaper at the crack of dawn, the Group set up a printing plant at
Mangalore and started printing a separate edition on August 25, 2000. The number of
editions, districts served and copies printed from these centres are as follows
Belur Plant
Four editions; Serves districts of Bellary, Koppal, Raichur, Bijapur (part),
Bagalkot, Davangere, Shimoga (part), Uttara Kannada, Belgaum, Haveri, Gadag and
Dharwad
Mangalore Plant
__________________________________________________________________
Babasabpatilfreepptmba.com
32
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
33/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Two editions serve the districts of Chikmagalur, Shimoga (part), Kodagu, Udupi
and Dakshina Kannada besides Kasargod
Gulbarga Plant
Two editions serve the districts of Raichur, Bidar, Bijapur (part) and Gulbarga
Subscription rates of Deccan Herald
Deccan HeraldWeekday Price (in Rupees per copy)
Monday 3.00
Tuesday 3.00
Wednesday 3.00
Thursday 3.00
Friday 3.00
Saturday 3.00
Sunday 4.50
Subscription rates of Prajavani
Prajavani
Weekday Price (in Rupees Per copy)
Monday 2.50Tuesday 2.50
__________________________________________________________________
Babasabpatilfreepptmba.com
33
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
34/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Wednesday 2.50
Thursday 2.50
Friday 3.00Saturday 2.50
Sunday 3.00
Their other publications are Sudha and Mayura. Sudha is a weekly edition and
Mayura is a monthly edition. Both these editions have strong presence in UK, USA, and
Australia. Their prices are as follows:
Sudha
Price (in Rupees per copy)
10.00
Organization Chart
__________________________________________________________________
Babasabpatilfreepptmba.com
Mayura (Monthly)
Price (in Rupees per copy)
7.00
34
2
Directors
CM
JMD
VP
AGM Prod Materials Fin Edi
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
35/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Sampling plan of the study
Disstratified proportionate random sampling method has been adopted for this
study. The total sample size of 250 respondents has been selected randomly from Hubli
and Dharwad cities as per the convenience of the researcher. All these respondents have
been personally met by the researcher for collecting primary data.
Population: - Kannada newspaper readers from Hubli-Dharwad region.
Sample frame: -
__________________________________________________________________
Babasabpatilfreepptmba.com
35
Advertising Circulation
2 DGM (Bangalore,
Mysore, Mangalore,Bangalore rural)
1 AGM (Hubli,
Davengere,Gulbarga)
Deccan
Herald
Personnel
DGM
SystemsElectronics
AGM AGM
DH PV
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
36/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Sample size: - 250
Sample unit: -
Research design
The research design selected for this research is descriptive research design.
Descriptive research design is the one that simply describes something such
demographic characteristics of consumers who use/sell the product/service. The
descriptive study is typical concerned with determining frequency with which
something occurs or how variables vary together.
Data collection methods
1. Literature survey: In this method I went through the documents & files given
to me by the company.
2. Observational method: I carried out this method to get the first hand
information. I observed what is carried out in the company and the
respondents attitude towards the product.
__________________________________________________________________
Babasabpatilfreepptmba.com
36
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
37/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
3. Individual interviews: This is a time consuming method. I personally met
individual respondent & interacted with them about their opinion towards
Prajavani. This gave me a clear overview of their attitude towards the product
(Prajavani).
4. Questionnaire: This is a structured method where set of questions are listed &
the respondents are asked to fill in the questionnaire. I prepared a
questionnaire with reference to the Assistant General Manager, Mr.
Shriramakrishna. It includes 25 descriptive questions, which brings out the
respondents opinion towards Prajavani. It also tests the level of knowledge &
awareness of the companys products. It also highlights their expectations
from the company.
Swot Analysis
Strengths
1. Superior product quality.
2. Research and development backup.
3. Brand loyalty.
4. Company has strong national presence.
__________________________________________________________________
Babasabpatilfreepptmba.com
37
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
38/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
5. Excellent administration.
Weaknesses
1. The management lacks the skills of attracting consumers and bringing
awareness of the products of the company by providing better communication
channels.
Opportunities
1. Company has got strong infrastructure, financial backup.
2. Whenever needed company has to open up to prove its presence.
3. It aims to capture 50% market share across the state.
Threats
1. It faces strong and still competition in North Karnataka from two major
competitor publications.
Chapter 3
Analysis & Interpretation of the Study
The following results were obtained after conducting the survey which will be
explained with the help of graphs and charts.
__________________________________________________________________
Babasabpatilfreepptmba.com
38
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
39/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 1:-
Age of respondent
2 .8 .8 .8
84 33.6 33.6 34.4
68 27.2 27.2 61.6
47 18.8 18.8 80.4
49 19.6 19.6 100.0
250 100.0 100.0
below 16
16 to 25
26 to 35
36 to 45
46 & above
Total
Valid
Frequency Percent Valid Percent
Cumulative
Percent
46 & above36 to 4526 to 3516 to 25below 16
Percent
40
30
20
10
0
Interpretation:-
__________________________________________________________________
Babasabpatilfreepptmba.com
39
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
40/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The above table and graph shows the age category of the respondents. Data was
collected from all different age categories ranging from below 16 years to 46 and above
age groups. 0.8% of the respondents belonged to age group of below 16 years, 33.6% of
the respondents belonged to the age group between 16 to 25 years, 27.2% of the
respondents belonged to the age group between 26 to 35 years and 38.4% of the
respondents belonged to the age group between 36 to 45 and 46 & above each.
Table 2:-
Gender of respondent
108 43.2 43.2 43.2
142 56.8 56.8 100.0
250 100.0 100.0
male
female
Total
Valid
Frequency Percent Valid Percent
Cumulative
Percent
femalemale
Percent
60
50
40
30
20
10
0
Interpretation:-
__________________________________________________________________
Babasabpatilfreepptmba.com
40
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
41/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The above table and graph shows the gender category of the respondents. It is
observed from the survey that 45% of the respondents were male and 55% of the
respondents were females.
Table 3:-
Qualification of respondent
9 3.6 3.6 3.6
45 18.0 18.0 21.6
136 54.4 54.4 76.0
34 13.6 13.6 89.6
26 10.4 10.4 100.0
250 100.0 100.0
below sslc
ssls to puc
graduate
PG
others
Total
Valid
Frequency Percent Valid Percent
Cumulative
Percent
othersPGgraduatessls to pucbelow sslc
Percent
60
50
40
30
20
10
0
Interpretation:-
__________________________________________________________________
Babasabpatilfreepptmba.com
41
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
42/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The above table shows the educational qualification of the respondents. 3.6% of
the sample falls under below SSLC category, 18% of sample were between SSLC &
PUC, 54.4% were graduates, 13.6% were PGs, 10.4% were qualified with other
courses.
Table 4:-
Occupation
36 14.4 14.4 14.4
9 3.6 3.6 18.0
19 7.6 7.6 25.6
76 30.4 30.4 56.0
6 2.4 2.4 58.4
59 23.6 23.6 82.0
39 15.6 15.6 97.6
6 2.4 2.4 100.0
250 100.0 100.0
govt emp
buz man
academician
student
housewife
professional
pri sec emp
others
Total
Valid
Frequency Percent Valid Percent
Cumulative
Percent
others
pri sec emp
professional
housewife
student
academician
buz man
govt emp
Percent
40
30
20
10
0
Interpretation:-
__________________________________________________________________
Babasabpatilfreepptmba.com
42
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
43/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The above table shows the occupation of the respondents. 14.4% were
government employees, 3.6% were business men, 7.6% were academicians, 30.4%
were students, 2.4% were housewives, 23.6% were professionals, 15.6% were private
sector employees, and 2.4% belonged to other occupations.
Table 5:-
Monthly income
55 22.0 22.0 22.0
152 60.8 60.8 82.8
19 7.6 7.6 90.4
24 9.6 9.6 100.0
250 100.0 100.0
les 3000
3000 to 10000
10001 to 15000
above 15000
Total
Valid
Frequency Percent Valid Percent
Cumulative
Percent
above 1500010001 to 150003000 to 10000les 3000
Percent
70
60
50
40
30
20
10
0
Interpretation:-
__________________________________________________________________
Babasabpatilfreepptmba.com
43
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
44/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
The above table shows the monthly income of the respondents. Around 22% of
the respondents receive salary less than Rs 3000, 60% of the respondents receive salary
between 3000 to 10000, 7.6% of the respondents receive salary between 10001 to
15000 and 9.6% of the respondents receive salary above 15000.
Table 6:-
Expected time of Delivery of newspaper
32 12.8 12.8 12.8
80 32.0 32.0 44.8
72 28.8 28.8 73.6
66 26.4 26.4 100.0
250 100.0 100.0
5am to 6am
6am to 6.30am
6.30am to 7am
7am to 7.30am
Total
Valid
Frequency Percent Valid Percent
Cumulative
Percent
7amto7.30am6.30amto7am6amto6.30am5amto6am
Percent
40
30
20
10
0
Interpretation:-
The above table and graph shows the expected time of delivery of news paper to
the respondents. The ranking for the expected timing of delivery of news paper is as
follows; around 12.8% of the respondents ranked the timing between 5am to 6am, 32%
of the respondents ranked the timing between 6am to 6.30am, 28.8% of the respondents
__________________________________________________________________
Babasabpatilfreepptmba.com
44
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
45/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
ranked the timing between 6.30am to 7am, and 26.4% of the respondents ranked the
timing between 7am to 7.30am.
Table 7:-
Sl. No Newspaper No. of respondents Percent
1 Samyukta Karnatak 125 50%
2 Vijay karnatak 94 37.6%
3 Prajavani 45 18%
4 Udayvani 0 0
5 Kannada Prabha 2 0.8%
6 Deccan Herald 59 23.6%7 The Times of India 27 10.8%
8 The Hindu 2 0.8%
9 Indian Express 9 3.6%
10 Vijay Times 23 9.2%
0
10
20
30
40
50
60
sk vk pv uv kp dh toi th ie vt
percentage of subscription of newspapers
Interpretation:-
The above table and graph shows the subscription of different newspapers.
About 50% of the respondents subscribe for Samyukta Karnatak, 37.6% subscribe for
Vijay Karnatak, 18% subscribe for Prajavani, 0.8% subscribe for Kannada Prabha,
23.6% subscribe for Deccan Herald, 10.8% subscribe for The Times of India, 0.8%
__________________________________________________________________
Babasabpatilfreepptmba.com
45
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
46/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
subscribe for The Hindu, 3.6% subscribe for Indian Express & 9.2% subscribe for Vijay
Times.
Table 8:-
Sl. No Newspaper No. of respondents
1 Deccan Herald 18
2 The Times of India 1
3 The Hindu 2
4 Vijay Times 11
subscription of newspapers
0
2
4
68
10
12
14
16
18
20
dh toi th vt
Interpretation:-
The above table shows the frequency of subscription of other language
newspapers by Prajavani readers. Around 18 readers of Prajavani subscribed Deccan
Herald, 1 reader subscribes for The Times of India, 2 readers subscribe for The Hindu
and 11 subscribed for Vijay Times.
__________________________________________________________________
Babasabpatilfreepptmba.com
46
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
47/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 9:-
PV*Subscription period of newspaper Crosstabulation
Count
3 6 12 24 45
3 6 12 24 45
1Q11PV
Total
lesthn6mnths 6mnths to 1 yr 1 to 5 yrs 5 yrs & above
Subscription period of newspaper
Total
1
Count
30
20
10
0
Subscription period
lesthn6mnths
6mnths to1 yr
1 to5 yrs
5 yrs &above
Interpretation:-
The above table shows the subscription period of Prajavani. The following table
shows the subscription period of Prajavani. Total number of Prajavani subscribers is
around 45. 6.6% respondents subscription period is less than 6 months, 13.3%
respondents subscription period is between 6 months to 1 year, 26.6% respondents
subscription period is between 1 year to 5 years and around 53.3% respondents
subscription period is above 5 years.
__________________________________________________________________
Babasabpatilfreepptmba.com
47
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
48/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 10:-
The following table shows the ranking given by respondents of different age
groups to the Kannada daily newspapers.
Ranks for Samyukta Karnatak
Count
2 2
32 35 15 1 1 8438 23 7 68
28 9 7 2 1 47
25 16 7 1 49
125 83 36 3 3 250
below 16
16 to 2526 to 35
36 to 45
46 & above
Age of
respondent
Total
Rank 1 Rank 2 Rank 3 Rank 4 Rank 5
SK RANKS
Total
46 &above36 to4526 to3516 to25below16
Count
40
30
20
10
0
Rank 1
Rank 2
Rank 3
Rank 4
Rank 5
Ranks for Prajavani
Count
2 2
9 22 42 8 3 84
13 29 20 5 1 68
6 14 22 5 47
11 22 12 4 49
39 87 98 22 4 250
below 16
16 to 25
26 to 35
36 to 45
46 & above
Age ofrespondent
Total
Rank 1 Rank 2 Rank 3 Rank 4 Rank 5
PV RANKS
Total
__________________________________________________________________
Babasabpatilfreepptmba.com
48
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
49/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
46 &above36 to4526 to3516 to25below16
50
40
30
20
10
0
Rank 1
Rank 2
Rank 3
Rank 4
Rank 5
Ranks for Vijay Karnatak
Count
2 2
42 25 12 3 2 84
16 14 34 1 3 68
13 20 11 1 2 47
12 10 21 4 2 49
83 71 78 9 9 250
below 16
16 to 25
26 to 35
36 to 45
46 & above
Age of
respondent
Total
Rank 1 Rank 2 Rank 3 Rank 4 Rank 5
VK RANKS
Total
46 & above36 to 4526 to3516 to 25below 16
50
40
30
20
10
0
Rank 1
Rank 2
Rank 3
Rank 4
Rank 5
__________________________________________________________________
Babasabpatilfreepptmba.com
49
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
50/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 11:-
The following table shows the ranking given by respondents to different criteria
while selecting a newspaper. Ranking was given from 1 to 5.
Particulars Very
Important
Important
Average
Less
Important
NotImportant
No. of pages 14.8% 9.6% 9.2% 22.4% 44%Price 21.6% 18.4% 25.2% 17.2% 17.6%
Quality of printing 29.6% 30.6% 23.6% 13.2% 3.6%
Quality of news items 79.6% 10% 2.8% 3.6% 4%
Quality of paper used 22.4% 36.8% 24% 14% 2.8%
Quality of articles 53.6% 22.4% 13.2% 5.2% 5.6%
Language 51.2% 28.4% 13.6% 5.2% 1.6%
Coverage & reach 19.2% 18.4% 29.6% 24.8% 8%
Local news 47.6% 22.4% 18.8% 7.2% 4%
Advertisements 9.2% 10% 17.6% 36% 27.2%
Different kind of supplements 14% 12% 12.8% 38.4% 22.8%
Delivery time 49.6% 20% 14.8% 10.8% 4.8%
No. of colour pages 5.6% 13.2% 10.8% 13.6% 56.8%
0
10
2030
40
50
60
70
80
90
Noofp
ages
price
prtq
ty
nwsq
ty
pape
rqty
artcl
sqty
langu
age
reach
localnews ad
s
supplem
ents
deliv
eryt
ime
color
pgs
very important important average less important not importan
__________________________________________________________________
Babasabpatilfreepptmba.com
50
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
51/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 12:-
Respondents satisfaction with price structure
220 88.0 88.0 88.0
30 12.0 12.0 100.0
250 100.0 100.0
yes
no
Total
Valid
Frequency Percent Valid Percent
Cumulative
Percent
Respondents satisfaction with price structure
noyes
Percent
100
80
60
40
20
0
Interpretation:-
The above table and graph shows the respondents satisfaction level with the
price structure of Kannada daily newspapers. 88% of the respondents are satisfied with
the price of the Kannada daily newspapers while the remaining 12% are not.
__________________________________________________________________
Babasabpatilfreepptmba.com
51
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
52/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 13:-
Opinion about info in published insupplements
121 48.4 48.4 48.4
129 51.6 51.6 100.0
250 100.0 100.0
yes
no
Total
Valid
Frequency Percent Valid Percent
Cumulative
Percent
Opinion about info in published insupplements
Opinion about info in published insupplements
noyes
Percent
60
50
40
30
20
10
0
Interpretation:-
The above table and graph shows the respondents satisfaction level with the
information published in Kannada daily newspapers. 48.4% of the respondents are
satisfied with the information published in Kannada daily newspapers while the
remaining 51.6% are not.
__________________________________________________________________
Babasabpatilfreepptmba.com
52
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
53/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 14:-
Supplements Very Much
Necessary
Average Not Necessary
Entertainment 34.1% 58.1% 7.8%
Women 58.9% 38% 3.1%
Job Market 72.9% 22.5% 4.7%
Children ( Below 15 Yrs) 32.6% 62.8% 4.7%
Youth (15-22 yrs) 63.6% 26.4% 10.1%
Fashion & Life style 26.4% 47.3% 26.4%
Shopping 21.7% 44.2% 34.1%
Matrimonial 18.6% 28.7% 52.7%Real Estate / Auto Sales 29.5% 56.6% 14%
Education News 86.8% 11.6% 1.6%
Horoscope 20.9% 43.4% 35.7%
Health Care 82.9% 16.3% 0.8%
Science & Technology 86.8% 12.4% 0.8%
Societal Concern articles 41.5% 52.7% 0.8%
0.00%10.00%20.00%30.00%40.00%50.00%
60.00%70.00%80.00%90.00%
100.00%
Entertainment
Women
JobMarket
Children(
Below15Yrs)
Youth(15-22
yrs)
Fashion&
Lifestyle
Shopping
Matrimonial
RealEstate/
AutoSales
Education
News
Horoscope
HealthCare
Science&
Technology
Societal
Concern
articles
Very Much Necess aryAverage Not Neces sa
Interpretation:-
The above table and graph shows the respondents ranking for their requirements
about the information to be published in the supplements of Kannada daily newspapers.
__________________________________________________________________
Babasabpatilfreepptmba.com
53
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
54/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 15:-
Respondents opinion about shifting to other newspaper
24 9.6 9.6 9.6
226 90.4 90.4 100.0
250 100.0 100.0
yes
no
Total
ValidFrequency Percent Valid Percent
Cumulative
Percent
noyes
Percent
100
80
60
40
20
0
Interpretation:-
The above table and graph shows the respondents opinion about their wish to
shift to other newspapers. Only 9.6% of the respondents are willing to shift to other
newspapers and the remaining 90.4% of the respondents are not.
__________________________________________________________________
Babasabpatilfreepptmba.com
54
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
55/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 16:-
PV Awareness Level
244 97.6 97.6 97.6
6 2.4 2.4 100.0
250 100.0 100.0
yes
no
Total
Valid
Frequency Percent Valid Percent
Cumulative
Percent
noyes
Percent
120
100
80
60
40
20
0
Interpretation:-
The above table and graphs shows the awareness level of Prajavani newspaper.
Around 97.6% of the respondents are aware of Prajavani newspaper and only 2.4% of
the respondents are not aware of the Prajavani newspaper.
__________________________________________________________________
Babasabpatilfreepptmba.com
55
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
56/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 17:-
SINCE WHEN
14 5.6 5.7 5.7
26 10.4 10.7 16.4
56 22.4 23.0 39.3
148 59.2 60.7 100.0
244 97.6 100.0
6 2.4
250 100.0
less than 6 months
6 months to 1 yr
1 yr to 5 yrs
5 yrs & above
Total
Valid
SystemMissing
Total
Frequency Percent Valid Percent
Cumulative
Percent
5 yrs & above
1 yr to 5 yrs
6 months to 1 yr
less than 6 months
Percent
70
60
50
40
30
20
10
0
Interpretation:-
The above table and graph shows the period of the awareness level of Prajavani.
Around 5.6% of the respondents are aware of Prajavani from less than 6 months, 10.4%
of the respondents are aware from 6 months to 1 year, 22.4% of the respondents are
aware from 1 year to 5 years and 59.2% are aware from more than 5 years.
__________________________________________________________________
Babasabpatilfreepptmba.com
56
-
7/31/2019 A Project on Customer Perception Towards Prajavani and Its Impact on the Sales of Prajavani
57/99
A STUDY ON CUSTOMER PERCEPTION TOWARDS PRAJAVANI AND ITS
IMPACT ON THE SALES OF PRAJAVANI
_____________________________________________________________________
Table 18:-
Metro Awareness
113 45.2 45.2 45.2
137 54.8 54.8 100.0
250 100.0 100.0
yes
no
Total
Valid
Frequency Percent Valid Percent
Cumulative
Percent
noyes
Perc
ent
60
50
40
30
20
10
0
Interpretation:-
The above table and graph shows the awareness level of the supplement called