a Project of Indonesia Open University

Instructional Materials need to be:

1. High-quality2. Educationally effective & updated 3. Delivered on-time4. Economical5. Accessible to all6. Low production cost

PROCESSUT five clients106 student responses to online surveys

DISCLAIMERLack of physical accessLack of communication accessLack of financial supportLack of time

Two main goals were identified:

1. To produce high-quality instructional content

2. To produce content in a timely manner

1. Macro Level2. Customers3. Content Writers4. Competitors5. Other Influences6. External Processes7. Internal Processes

1. Lack of instructional design support

2. Lack of administrative support in delivery and distribution

3. Lack of online and face-to-face tutoring support

4. Lack of student service support

Causes of Gap 1) Lack of Instructional Design Support

Not learner-centered,No Entry Behaviors and Learner Characteristics AssessmentSMEs working as IDsLack pilot-testing No revision policy implementationLack interpersonal student guides

Causes of Gap 2) Lack of Administrative Support in Delivery & Distribution

Late registration window schedulesExam datesInefficiency of the national distribution system Lack of business operation supportLate delivery = less exam preparation

Causes of Gap 3) Lack of Online and Face to Face Tutoring Support

Lack of tutoring support

Lack of community learning support

Lack of learning resources

Causes of Gap 4) Lack of Student Service Support

Limited regional office hoursLack of help desk hotlineLack of proper academic advisingLack of transitional learning support

1. Follow Dick and Carey instructional design model

2. Involve Instructional Designers (IDs) in every step of the content production process.

3. Create specialization of tasks as opposed to rotation of duties

4. Review, revise, and implement UT’s current revision policy

5. Create support materials for students that go beyond a catalogue of courses and provides students with a map to graduation

1. Make changes to the registration windows

2. Allow students to select their examination dates and plan their courses in advance

3. Improve the communication system between Regional Offices and the Distribution Center

4. Look into ways to bypass the national postal system

5. Lobby the Indonesian government to allow for competitive bidding processes for printing and distribution contracts

Registration Semester Final Exam1) October – end of November 1) January – mid-May mid-May2) March – end of April 2) June – early November early November

1. Improve existing instructional material in order to lower the demand for tutors

2. Implement a feedback policy and monitoring system to ensure quality tutor interactions with students

3. Use Web 2.0 systems to organize learning communities

4. Give students access to online databases and regional libraries

1. Lengthen Regional Offices’ hours of operation

2. Lengthen Hotline Help Desk hours

3. Provide additional orientation to incoming students in addition to a map to graduation

4. Provide a basic computer skills course

Untuk Universitas Terbuka- IndonesiaCrystal Bancroft, Kirby Crider, Boon Lim, Dewi Padmo, & Rejoice Boetius

December 10th, 2009