A Pro-Active Approach to Passenger and Operator Safety...A Pro-Active Approach to Passenger and...

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A Pro-Active Approach to Passenger and Operator Safety Peter Simmons Director of Marketing Seon Design

Transcript of A Pro-Active Approach to Passenger and Operator Safety...A Pro-Active Approach to Passenger and...

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A Pro-Active Approach to Passenger and Operator Safety

Peter SimmonsDirector of Marketing

Seon Design

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Why transit agencies should take a pro-active approach to passenger & operator safety

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Crime – Bus Operator Assaults

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Reported Impact of Violence onBus Operators

Injury-relatedClaims

OperatorAnxiety/Stress

Absenteeism

UnionGrievances

None

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Other Concerns

Escalating Transit Crime

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Reactive Approach Leads to ….

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Lawsuits

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Union Grievances

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Absenteeism

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Loss of Confidence

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Technology to Support Pro-Active Approach

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Protecting Against Operator Assault

0%10%20%30%40%50%60%

Most Effective Technology Measures

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Implementing a Video and Audio Surveillance System

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Step 1: Identify Your Problem Areas

Injury Claims

Crime

Accident At-Fault

Vandalism

Worker’s Comp Claims

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Step 2: Consult Stakeholders

Requirements

Operations/

Maintenance

Unions HR

Others?

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Step 3: Do Research

Issue Bid

Vendor A

Vendor B

Vendor C

Vendor D

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Step 4: Select Vendor

• Due Diligence

• Long Term Support

• Good Track Record

• Previous Experience

• Good References

Selection Process

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Step 4: Select Vendor

Recommended Features

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Step 5: Pilot Project

•Test Drive Equipment

•Meets Objectives -Usability

•Meets Reliability Claims

Pilot

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Step 6: Roll Out

• Pilot – upgrade buses

• Get Systems in new buses at factory

Phased Approach

• Storage Policy

• Access to Video

• Situations which can use video

• Chain of Custody

• Video Protection Methods

Publish Video Policy

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Step 7: Public Awareness Campaign

Local Media

Prosecute First Offenders

Social Media

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Step 8: Post Project Review and Evaluation

• System Performance

• System usability

• Vendor support

• System Reliability

Review Criteria

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Step 9: Establish Maintenance and Training Program

• Regular Maintenance Program

• Regular Training Program

• Budget for upgrades and Add-ons

• Budget for Replacement at end of useful life

Maintenance Program

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Case Study – North Carolina DOT

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North Carolina DOT

• Project: – State contract for video

– 2000 para-transit & demand response vehicles

– 100 counties

• Goal: – Evaluate & select single

vendor for entire stateBen Garrison, NCDOT

Project Manager

“When people board our buses they have an

expectation of safety…having video surveillance is a pro-active approach to

ensure safety down the road.”

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NCDOT Keys to SuccessClear

Objectives

• Accident re-construction

• Driver coaching & training

• Incident investigation

Project Team

• Included key stakeholders

• Tech-savvy people driving the project

• Key executive support

Due Diligence

• Extensive testing with 5 key vendors

• Phased roll-out (key influencers installed first)

• Video policy

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NCDOT Results - 2 years later

95% Adoption

75% of

claims proved false by video

Claim Reduced insurance costs & payouts

VIDEO

Improved driver monitoring

Great tool for coaching

Reduced investigation times

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Best Practices

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Plan Implementation Project Carefully

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Plan Implementation Project Carefully

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Plan Implementation Project Carefully

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Future Proof

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Future Proof

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Choose an Experienced Vendor

Vendor

Vendor

Vendor

Vendor

Vendor

VendorVendor

Vendor

Vendor

Vendor

Vendor

Vendor

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Choose an Experienced Vendor

References

References

References

References

References

References

References

References

References

References

References

References

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Plan for the Future

Expansion and Upgrade Plan

Public Awareness Campaign

Maintenance Schedule

Video Policy

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Thank You

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Questions????


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