A Practical Solution A Practical Solution to the Challenges of to the Challenges of Mobile AccessMobile Access

The Power Interface

Adam CheyerVP, Engineering

Dejima, Inc.

Challenges of Mobile Access

People need direct access to critical information.- Fast, simple information access at the right time is priceless

o Querying informationo Updating information

BUT Mobile Access is Hard:

- Bandwidth is slow over wireless or modem connections- Laptops are slow to boot up and connect when on the road- Disk sizes of mobile devices are limited compared to the information source

- Screen sizes of PDAs are restricted compared to desktops

Navigating complex applications and data under these conditions is painful.

Dejima Direct™ enables users to directly access critical information using your own words

- Text input: email and wireless messaging- Speech: over any phone- GUI: complements and accelerates a web-browser or

application interface

Benefits:- Nothing to learn: no command language to memorize- Low bandwidth and screen requirements: a lot of

information conveyed in a few characters- Fewer steps: accomplish your goal in one precise

request rather than drilling many levels into an app

The Dejima Solution

salesforce@dejimadirect.com Show opps closing this

qtr gt $100k

 

Sending…

To: Subject:  

Dejima Direct SFA for Salesforce.com

• Requests written in one’s own words are all that is required to access salesforce.com data and transactions:

– Data• Accounts• Contacts• Opportunties• Activities (Events, Tasks)

– Transactions• Create• Edit• Report

Request

From:salesforce@dejimadirect.comSubject: RE: Show my opps

closing this qtr gt $100k

Dejima Direct SFA searched for OPPORTUNITIES with:

Owner: Adam Cheyer; Close Date: 04/01/02-06/30/02; Amount: > $100,000.00;

2 matching opportunities:

Opp Name: Widgets for AcmeAccount: ACME, Inc.Stage: Negotiation/ReviewClose Date: 06/22/02Amount: $115,000.00

Dejima Direct SFA for Salesforce.com

Requests written in one’s own words are all that is required to access salesforce.com data and transactions:

– Data• Accounts• Contacts• Opportunties• Activities (Events, Tasks)

– Transactions• Create• Edit• Report

Response

Requests written in one’s own words are all that is required to access salesforce.com data and transactions:

– Data• Accounts• Contacts• Opportunties• Activities (Events, Tasks)

– Transactions• Create• Edit• Report

Request

Your request: [___________] GO

Accounts Contacts Events

Opportunities Tasks Help

$ ?

Dejima Direct SFA

[change opp D] GO

change opp DC – BlackBerry 5810 stage to negotiation review

Dejima Direct SFA for Salesforce.com

Command & Control via the wireless web

• Requests written in one’s own words are all that is required to access salesforce.com data and transactions:

– Data• Accounts• Contacts• Opportunties• Activities (Events, Tasks)

– Transactions• Create• Edit• Report

Response

Your request: [___________] GOAccounts Contacts Events OppsTasks Help

Dejima Direct SFA

Log Out

You Requested: change opp DC – BlackBerry 5810 stage to negotiation review

Update Successful. Here is the current information:

Opp Name: [DC – BlackBerry 5810]Account: [Digital Convergence]Amount: [$800,000.00]Close Date: [09/10/02]

Command & Control via the wireless web

Dejima Direct SFA for Salesforce.com

Dejima Direct™ SFA (Sales Force Automation)- Device-independent Direct Access to Salesforce.com - Supports wireless and wireline email, wireless and wireline web- Co-marketed by Research in Motion and Salesforce.com

Dejima Direct™ Wireless Access- Carrier-grade Direct Access consumer portal product- Supports Short Message Service (SMS), WAP and web- Horoscope, weather, local news, world and sports news, lottery, horse

racing, restaurants, hotels, cinema, events, shopping, etc.

Dejima Direct™ Telematics- Carrier-grade Direct Access to consumer information- Speech-enabled telephony modality- Restaurants, traffic, weather, news, financial information, etc.

Dejima Direct™100% java-based

any device, any modalityaccess solution to services, and …

command & control of applications

EMAIL server

Corporate Firewall

Wireless Network

Internet

WEBserver

Dejima Direct™ -enabled application

Database

adaptive agent-oriented softwarearchitecture (AAOSA™)

Agent: A simple, independent, adaptive, claim-based message-driven software component that encapsulates a real-world semantic category or item. An agent communicates and collaborates with other agents to solve problems.

Sub-network: Used to group the functionality of agents. Re-usable.

Links: Connection between up-chain and down-chain agents, through which agents exchange messages.

The Power Interface

example: a financial agent network

Gimme a chart for IBM.

Intermediate XML Output:

1. Dejima Direct eliminates the complexity of accessing information and its related costs.

2. Dejima Direct transforms users into power users at no additional equipment or learning cost.

3. Dejima Direct generates productivity gains for the enterprise and increased revenue per user for the service provider.

4. Dejima Direct leverages the stickiness of email, wireless messaging, web and speech interface modalities to enable the delivery of needed information to the user.

5. Dejima Direct creates brand differentiation by associating an information request and delivery service with a powerful new user experience.

TM

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Benefits of Dejima Direct

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Salesforce.com user?

Sign up for a free 30 day trial of Dejima Direct SFA for Salesforce.com at www.dejimadirect.com

For other information:

John DeitzVP, Business DevelopmentDejima, Inc.John.Deitz@dejima.comPh: +1 408 938 4542

http://www.dejima.com

Contact Dejima