©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Session ID: BTOT-WE-0900/9Twitter hashtag #HPSWU

©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Speaker Name: David van Heusden, WestburyDate: December 1st 2010Session ID: BTOT-WE-0900/9

A Practical Approach to Operational Reporting from HP Service Manager

– Hello we’re Westbury

– Challenges in reporting

– Solving the reporting challenge

– Why Westbury SMI Suite

– Demo of Westbury SMI Suite

– More info

Agenda

– HP Certified Solutions

– HP Premier Business Partner

– Established 1998, dedicated to HP

– 100% focus on HP ServiceCenter, Service Manager & Service Desk

Westbury SMI Suite is the solution for self-service reporting from HP Service Manager

Hello we’re Westbury

– We are not satisfied with current ITSM reports

– I can’t extract the information from my Service Management tool

– Creating or modifying reports requires in depth technical database and developer skills. We don’t have that expertise in our company

– We want to focus on creating the reports, not understanding HP’s data model

– The canned reports that came with the tool are fine, but will not run on our configuration of the tool

– We have to hire experts for weeks and sometimes months to create the reports my management needs. Maintaining the reports will double the cost

– The need for ITSM reports is increasing…

Challenges in reporting

– A cost effective solution for reporting from HP SM• A solid reporting platform that supports your current and future goals

• Reduce costs and time delays for ITSM reporting

• Immediate value through rapid deployment and immediate results

– Faster turn-around times for HP SM reports• Move reporting power to the process owners and customers

• Remove the dependency on 3rd parties, reduce number of required iterations

• Let the ITSM team create, distribute and review reports

– Ease of use without data constraints• Get at all HP SM data without the need for technical knowledge

• Automatically run and distribute reports in easy formats

Requirements for reporting

Powerful, rapid and user-friendly ITSM reporting

– Dedicated, HP certified reporting solution built for HP Service Manager

– Off the shelf solution with low cost of ownership

– Rapid implementation, weeks not months

– Added functionality = added value: e.g. reporting on items including:• Service hours and non-accountable time for service events

• Pre-defined filters for standardized reporting

• Full and easy access to array fields: clocks, journals, CLOBS, BLOBS etc.

– Extensive out of the box reports

– Ongoing HP SM/SC compatibility through SMI Foundation

Why Westbury SMI Suite?

Westbury SMI Suite Architecture

• Relational database optimized for reporting; reports do not impact HP database performance• Out of the box integration with HP ServiceCenter / HP Service Manager database• Admin through GUI, no technical database or scripting knowledge required• Direct access to optimized reporting database available• No data warehouse architecture

– Getting to the hard to get at data

– Reporting against HP Best Practices

Practical approach to reporting

Live Demo and Q&A!

– Videos available on westbury-it.com

– ‘How to’ demos showing key steps and added value

– 60 second overview: The Westbury Difference

– Test drive

– Westbury Community Portal

– HP Joint Value Proposition (see .PDF)

– Product documentation

– Startup reports overview

– info@westbury-it.com

– EU +31 35 582 1281

Information and Resources

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