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Dear Colleague,

It is my distinct pleasure to write to you on behalf of the Uptime Institute Network. I sincerely hope this Uptime Institute Network Dossier enables you to understand the value and benefits of Membership in the only community exclusively for data center owners and operators.

Uptime Institute Network is the longest standing community for those responsible for the development, management, and operations of data centers. Since 1992, Uptime Institute Network has provided a pure form of peer-to-peer interaction and safe forum for knowledge transfer, without influence of the vendor community or concern over trade secrets.

With groups in North America; Europe, Middle East, and Africa; Asia Pacific; and Latin America, Uptime Institute Network is a private member organization for companies with the most critical data centers. A wide number of industries participate—including banking, telecommunications, retail, government, and colocation. The common ground for participants is ensuring the data center availability critical to member organizations.

Uptime Institute Network’s mission is to identify, quantify, and improve data center operations and IT through information and knowledge exchange. Many of our members credit their participation in the Network with providing them with the keys to their organization’s success. I trust that you and your organization will likewise realize the benefits of Network membership.

Sincerely,

Julian Kudritzki COO Uptime Institute

Welcome to the Network DossierThe Dossier is designed to assist current and prospective Uptime Institute Network Members in understanding and realizing the value and benefits of Membership in the only community exclusively for data center owners and operators. The Dossier is organized into the following sections:N E T WO R K B RO C H U R E

About Uptime Institute Network.

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Benchmarking includes surveys profiles, and annual comparison reports covering a range of performance data, including uptime effectiveness and costs, providing quantifiable data from the best in the business to support member efforts. The reports provide insight and data as to where your data center stands in the industry.

THE UPTIME INSTITUTE NETWORK IS ORGANIZED BY THE FOLLOWING REGIONS

N A N O RT H A M E R I CA FO U N D E D 1 9 9 3

E M E A E U RO P E , M I D D L E E A ST, A N D A F R I CA FO U N D E D 2 0 0 7

A PAC A S I A PAC I F I C FO U N D E D 2 0 1 2

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A knowledge-based community for organizations that own and operate data centersNORTH AMERICA

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The Uptime Institute Network protects the interests of data center owners and operators by exposing foreseeable failures and propagating proven solutions. Founded in 1993, the Network is an independent and self-reliant knowledge community exclusively for data center owners and operators. This vendor-free body uniquely facilitates exchange of ‘honest and actual’ information on a range of topics and concerns that are directly relevant to sustained performance of data center and IT assets.Network membership is open to all organizations that own and/or operate data centers. The participants within each organization are carefully chosen as senior-level ‘practitioners’—individuals that manage the design, implementation, or operations disciplines. Network participants have technical fluency and field experience, but also strongly influence corporate investment. The careful selection of participants allows for peer-to-peer interaction at a level well beyond casual forums or public conferences.

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Member Since 2005

One unique aspect of the Network is that the members are not vendors—they’re all end-users who run data centers every day. Membership in the Network offers peer review with other companies of comparable scope. It allows us to leverage their experience to improve our operations..

Landan Hagert UnitedHealth Group

Member Since 2005

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U P T I M E I N ST I T U T E N E T WO R KFormed to address and resolve issues affecting data center performance, the Network continues to provide relevant and trending wisdom from and for industry leaders. By identifying best practices, quantifying metrics, and improving organizational and technical efficiency, Network members have steadily improved Facilities and IT operations. Long-term participation in the Network reduces the frequency and duration of unplanned downtime.

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Contribute to and exploit the largest incident reporting database of its kind—the AIRs database with 20 years of data collected on +5,000 abnormal events, case studies, failure reports, and quantifiable saves. Receive the early warning Flash reports that include quality issues, vendor failures, root causes, and solutions allowing for mitigation of availability interruptions. Access Benchmarking Profiles and customize Benchmarking surveys on a range of performance data, including uptime effectiveness and cost with quantifiable data from the best in the business. Initiate member queries via email to all Network principals for timely council on what has and hasn’t worked to validate and justify decisions.

* Forbes The World’s Biggest Public Companies March 2013

The main benefit for us has been the ability to share data centre information and working prac-tices with our colleagues in other companies around the world, in an open environment and without any commercial competition. Introducing members of our Data Centre Operations and Engineering team to conferences is an excellent form of training and development.

Derek Wakeford Fujitsu Services UK Member Since 2008

M E M B E R R O S T E R

N O RT H A M E R I CA FO U N D E D 1 9 9 3

ACXIOM

ADP

ALLSTATE

AON HEWITT

ASURION

AT&T, SOUTHEAST REGION

BAYER CORPORATION

BMO FINANCIAL GROUP

THE BOEING COMPANY

CA

CAPITAL GROUP COMPANIES GLOBAL

CGI

CHESAPEAKE ENERGY

CITIGROUP

COMPUTER SCIENCES CORPORATION (CSC)

DEERE & COMPANY

DELTA AIR LINES

DEPARTMENT OF VETERANS AFFAIRS

DEPOSITORY TRUST & CLEARING CORPORATION

DST SYSTEMS, INC.

DUPONT FABROS TECHNOLOGY, INC.

EBAY, INC.

EVERTEC

FANNIEMAE

FIDELITY INVESTMENTS

GENERAL ELECTRIC

HEWLETT-PACKARD

HIGHMARK

HSBC

IO DATA CENTERS

JC PENNEY

KAISER PERMANENTE

MCKESSON

NATIONWIDE

NETAPP

NYSE EURONEXT

PEPSICO

QUALITY TECHNOLOGY SERVICES

RBC FINANCIAL GROUP

REED ELSEVIER TECHNOLOGY SERVICES

REGIONS FINANCIAL CORPORATION

SABEY DATA CENTER PROPERTIES

SAVVIS, INC.

SOFTLAYER, AN IBM COMPANY

SUN LIFE F INANCIAL

TARGET

TD BANK

TE CONNECTIVITY

THOMSON REUTERS

TOYOTA

UNITED AIRLINES

UNITED PARCEL SERVICE

UNITEDHEALTH GROUP

US BANCORP

VALERO

VANGUARD

VERIZON

VISA

THE WALT DISNEY COMPANY

WELLS FARGO BANK

WIPRO

XEROX CORPORATION

E U RO P E , M I D D L E E A ST A N D A F R I CA FO U N D E D 2 0 0 7

BARCLAYS BANK

BNP PARIBAS

COLT TECHNOLOGY SERVICES

DATASPACE PARTNERS

DEUTSCHE BANK

DIGIPLEX NORWAY AS

DIGITAL REALTY TRUST

E-SHELTER

FUJITSU SERVICES LIMITED

GREEN.CH

ING

INTERXION

JPMORGAN CHASE

LATTELECOM LTD.

MENTOR GRAPHICS

MOBILY

MORGAN STANLEY

NYSE EURONEXT

SAUDI ARAMCO

SBERBANK

SOCIÉTÉ GÉNÉRALE

TELEFÓNICA GLOBAL TECHNOLOGY

TURK TELEKOM

TURKCELL

UNICREDIT GROUP

A S I A PAC F I C FO U N D E D 2 0 1 2

AWAN DATA CENTRES PTE

CAT TELECOM PUBLIC CO. .

CHINA MERCHANTS BANK

CSF GROUP PLC

DIGITAL REALTY TRUST

EPLDT, INC.

FAASRI-ELITERY

HUAWEI TECHNOLOGIES CO.

KEPPEL DATA CENTRES PTE

MORGAN STANLEY

NSW GOVERNMENT

NTT SINGAPORE PTE

PTT ICT SOLUTIONS CO.

SINGAPORE EXCHANGE L IMITED

T.C .C . TECHNOLOGY CO.

TATA COMMUNICATIONS INTERNATIONAL PTE

L AT I N A M E R I CA FO U N D E D 2 0 1 2

ALOG DATA CENTERS DO BRASIL

BRADESCO

ITAU-UNIBANCO

PETROBRAS

TELEFONICA | VIVO

CURRENT AS OF OCTOBER 2013

S A M P L E A B N O R M A L I N C I D E N T R E P O R T

Summary, Resolution & SynopsisD ES C R I P T I O N

As one power path was being shut down for maintenance, and critical load was being transferred to the alternate path, two breakers in a PDU immediately tripped.

AC T I O N TA K E N

The IT equipment on the affected breakers was immediately transferred to other active circuits.

F I N A L R ES O LU T I O N

IT loads were not balanced on the two breakers in question. Once a path was removed for maintenance the load was greater than the capacity of the individual breakers. It was discovered the circuit breakers were overloaded. The IT loads on the affected breakers were adjusted to remove the overload condition. Additional monitoring will be needed in the future to prevent this situation from occurring again.

SY N O P S I S

As one power path was being shut down for maintenance, and critical load was being transferred to the alternate path, two breakers in a PDU immediately tripped. The IT equipment on the affected breakers was immediately transferred to other active circuits. IT loads were not balanced on the two breakers in question. Once a path was removed for maintenance the load was greater than the capacity of the individual breakers. It was discovered the circuit breakers were overloaded. The IT loads on the affected breakers were adjusted to remove the overload condition. Additional monitoring will be needed in the future to prevent this situation from occurring again.

Affected Infrastructure System/Component(s) DetailsDIVISION ElectricalSYSTEM Critical Power DistributionSUB-SYSTEM COMPONENT Power Distribution UnitINTERNAL COMPONENT ID

MANUFACTURER EPEMODEL/CAPACITY 225 kVaADDITIONAL INFO 1 ElectricalADDITIONAL INFO 2

ADDITIONAL INFO 3

INVOLVED ACTIVITY Yes-PMINVOLVED ‘HOT’ WORK NoMANUFACTURED YEAR 1991

Critical Load Loss InformationCRITICAL LOAD LOSS YesSAVE Not ApplicableSAVE TYPE

Basic Incident DetailsAIR REPORT/REVISION NUMBER 2010-157SOURCE UserROOT CAUSE CATEGORY Site OperationsROOT CAUSE TYPE Incorrect Process or Procedure FLASH NoCOMPANY INCIDENT NUMBER INCIDENT DATE 2009-10-03 INCIDENT TIME 6:00PM GMT SITE NAME Site Location

S A M P L E E M A I L Q U E R Y

M E M B E R E M A I L Q U E RY All information in this document is confidential and covered by an Information Exchange Agreement.

[MEMBER] QUERY RE: DCIM SOLUTION AND THEIR VENDORS: April 01, 2013

[Member] is about to start a source process for a DCIM solution implementation. In our process qualification we are considering a representative or partner present in [Region], so we qualified five solutions: 1. nLyte; 2. CA ecoMeter/Visual Infrastructure; 3. Schneider InfrastruXure; 4. Emerson Trellis; 5. Panduit Unite. We want to ask our peers:

MEMBER REPLIES ARE ORGANIZED BY QUESTION (MEMBER IDENTITIES ARE MASKED BY INDUSTRY DESCRIPTORS). SURVEY ANSWERS ARE UNEDITED RESPONSES DIRECT FROM MEMBERS.

Are you implementing or have you implemented a DCIM solution mentioned above?

N E T WO R K EQ U I P M E N T No and yes.U S F I N A N C I A L Partially—we use Nlyte and are only using the provisioning work streams within it. We do not track power

consumption, track asset management and other features within it we do not use.G LO BA L T EC H We currently have a partial implementation of DCIM. There has not been a concerted effort to roll out

what you would traditionally think of as a DCIM solution. We have a few passive monitoring systems. We also have some solutions that can provide monitoring and remote control. We also have an in-house developed CMDB-type system that encompasses asset management. There are also several different change management tools in place. Eventually, we would like to roll out a full DCIM program (encompassing monitoring, control, and integration among the tools, all data points, and hopefully integrating with the in-house developed products).

G LO BA L F I N A N C I A L We have completed a POC (proof of concept) with the IO OS system.G LO BA L M E D I A Currently running POCs with potential solutions.

If yes, what vendor/solution and how many assets are been monitored (Facilities and IT)?

N E T WO R K EQ U I P M E N T We are currently partially using a product from iTRACS called iCDC. I say partially because it has been a challenge for us for many reasons. We have however been using APC ISX Central for many years to monitor power etc. at most of our network closets and computer rooms throughout the world. We are currently looking at and interested in the new Operations module to bolt on our ISX implementation. As far as how many assets are being monitored or tracked through both products I would say 2000-3000 total worldwide including rack mounted PDU’s etc.

U S F I N A N C I A L IT Only although it sets up our Facilities work stream for all things provisioning. Who what when and how as to powering equipment within the DC. We use Nlyte.

G LO BA L T EC H We currently have Liebert SiteScan for the majority of the passive monitoring. There are several different versions in the field, but these are being upgraded and consolidated. There’s also a product called SiteView which provides passive monitoring. There’s a few standalone installations of JCI Metasys. While it can be used for very advanced control, it is only being used as a supplemental monitoring system at present. The in-house application tracks IT assets (servers, racks, etc – pretty much your inventory management portion of DCIM). The number of any type of asset varies depending on the data centers, ranging from a few hundred to several thousand devices.

G LO BA L F I N A N C I A L IO/OS http://www.io.com/data-center-products/io-os 15,000 to 25,000 assets over three sites.G LO BA L M E D I A Our potential deployment would monitor > 20 MW of critical load capacity.

Have you integrated with third part solution (CMDB, Asset Management, BMS, Change Management, etc…)?

N E T WO R K EQ U I P M E N T No, we’ve talked about it but it’s a very complicated process that we have not yet taken on in earnest.U S F I N A N C I A L We have not integrated any other software into this. IT has a plan to integrate Nlyte with Remedy for

change management.G LO BA L T EC H We would like to integrate with our changes management system BMC remedy.G LO BA L F I N A N C I A L We have completed a POC (proof of concept) with the IO OS system.G LO BA L M E D I A 3rd Party integration is a requirement with the vendors participating on our POC. If integration is not

generally available with their product, they’re proving the capability with a one-off integration to our HP asset/change management systems.

S A M P L E E M A I L Q U E R Y

Could you share your experience with the implementation and mainly with the third part integrations?

N E T WO R K EQ U I P M E N T N/AU S F I N A N C I A L Implementation was difficult as Nlyte is geared to the European market. So things like whips and the

various connector bodies are referred to as “Commando’s” Nlyte uses a 70% of nameplate rated KW rating for its devices which is called Mpaf. The software is not intuitive and required many hours of training both to create the work flows and also for the users.

G LO BA L T EC H While we have not performed any integration yet, I have had experience with this. Integration is the most difficult task when implementing DCIM. There’s no true DCIM product (yet) that does everything, much like there is no one product that “is” a CMDB. I see three major problems with integration: Problem #1 – Lack of integration capability between DCIM software products. To monitor everything, you’ll still need multiple products. Some provide data via bacnet, some via Modbus, some via proprietary protocols. It’s difficult to gather all of this data from many different types of systems and protocols. Problem #2 Lack of integration between DCIM products and “control” solutions. Many DCIM packages do passive monitoring and analysis of data. Virtually none do remote control functions (think JCI Metasys, Schneider Andover, and Siemens Apogee). The DCIM market is hesitant to take on “the big three” and get into the control market. The control market isn’t very interested in the DCIM market. It’s difficult to take the data from DCIM, analyze it, and then make control decisions based upon that data. Problem #3 Some DCIM products have integration capabilities, such as with change management or incident management ystems. However, their list of supported products is limited. Many, for example, support integrating with BMC Remedy, but not others. If you don’t have BMC Remedy, that’s a problem.

G LO BA L F I N A N C I A L Very easy and well planned out IO was very willing to work with us and provide solutions to our request.G LO BA L M E D I A N/A

Did you have any trouble during the deployment?

N E T WO R K EQ U I P M E N T With iTRACS we did and continue to have problems. I would discuss more offline if needed. APC’s product seems very straight forward although we have not yet implemented their DCIM Operations module.

U S F I N A N C I A L Yes see above.G LO BA L T EC H The hardest part is getting the data out of the system that you want to see. You have to make sure you

have a product that allows for custom data fields and also for custom data calculations. Liebert SiteScan monitors our Liebert UPS systems. The UPS systems will tell you the output kw, but only the input voltage & amps. You now have to have custom programming done to calculate the input kw of the UPS. Only then can you subtract the output from the input, and determine your kw efficiency losses of the UPS. This is commonplace in the market when you try to calculate your “losses.” The vendors are making it hard to determine the efficiency losses of their own equipment, hence making it harder to do accurate PUE calculations. Many vendors, like this example, are just inconsistent with the data they give you. You are left to do the math. If the product doesn’t allow for this level of custom calculating, then you won’t get the data you’re looking for. You will have to do a lot of math on your own. There’s no DCIM product that will do it for you. A major pain point during implementation is your own staff. A new product will be a change. New processed will be a change. I went through an Aperture deployment which radically changed the way that equipment was installed & removed from the data center. Pushback from the IT teams was fierce, and it took two years before everyone was on board with the idea and just accepted it as the new way of doing business. Justifying the expense of DCIM will be difficult. DCIM has virtually no hard dollar savings. If anything, it is almost entirely an expense. You won’t save money. You’ll save minimal time. In a previous life, I’ve personally been in an environment where people just went from throwing equipment into a data center where and when they want… to a DCIM-managed process. This actually increases the time it takes to deploy equipment. So keep in mind that sometimes you have to take a financial and time hit for the greater good, and be prepared to sell that business case to both IT and management. DCIM is one of those soft-dollar saving items because it’s just “the right thing to do” and will make your life easier all around. It might very well avoid downtime by improved monitoring capabilities. How do you quantify that? It’s impossible to quantify downtime that never happened… but you may very well know that the DCIM product saved you. Finance will never approve a DCIM product because it looks bad on paper financially… so be prepared to justify it with case studies and scenarios. Tell them what problems you had or have, and how the DCIM tool could solve them..

G LO BA L F I N A N C I A L Mostly internal network connectivity (firewall, access levels, port access).G LO BA L M E D I A N/A

S A M P L E E M A I L Q U E R Y

Do you have any other consideration would be helpful for us to evaluate a DCIM solution/vendor?

N E T WO R K EQ U I P M E N T Insure that you require that the vendor complete the initial equipment audit, You will pay a big cost to have that done but I believe it will pay off in the end. As the saying goes “garbage in, garbage out”.

U S F I N A N C I A L Personally like the Synapsense software and devices. I would not use Nlyte again if it were up to me.G LO BA L T EC H I have some personal experience with some of the products you are evaluating. I did a demo with an

early version of nLyte. I found it to be a very detailed product, almost too detailed. The screens were akin to Amazon.com, where you have a plethora of data that makes the screen practically overwhelming. This was a few versions ago, so this has probably been addressed. I just found it hard to read the screens because they had so much data. I had used Schneider Struxureware Central (formerly ISX Central) a while back, with the hopes of monitoring APC’s Netbotz devices. This didn’t work. It was not an enterprise grade solution at the time. It seemed like it was good for Scheider’s equipment and also for SNMP devices, but it didn’t look like a viable candidate for monitoring everything. They have recently revamped their product line, so I am not sure how all the products work now. I’ve used Emerson’s Trellis extensively. On the good side, it has a very consistent and easy to use web interface. It’s modular, so you only install and pay for what pieces you want. When it’s finally complete- this will take a couple years – it will do what currently takes 5-6 different applications to do. The down side… it is not yet complete. Many modules are still in development. I tested out the 1.0 versions and it needed a lot of work. It was buggy. There were many usability limitations, such as the fact that if you need to process alarms, you have to create these complex if-then statements that take a long time to create. The 2.0 release is out now, and I have not used that yet. Every release addresses more and more issues. Consider carefully if you want to perform remote control functions eventually. Many data centers are going this direction, particularly with new construction. For example, you can monitor your aisle temperatures and stage AC units on/off or ramp VFDs in response to the temperature. You can switch from outside air to other means of cooling depending on outdoor air conditions (often this requires changing damper positions). If you want to do remote control, it will require the installation of two products: one for DCIM and one for remote control. This will be a huge expense, so clearly define how far you want to go. Note: Some control providers are partnering with some DCIM providers. I know Johnson Controls (Metasys) is partnering with nLyte or Raritan dcTrack… I can’t remember which at the moment. These strategic partnerships may give you and edge, better integration, and more competitive pricing. I specifically asked Emerson about control in their Trellis platform. They do not plan to build in control capability, but said they plan to partner with the major control providers in the future.

G LO BA L F I N A N C I A L Make sure that the tool can see the entire IT stack from the support infrastructure (power, cooling) to the IT equipment (network ports, storage, CPU, cooling fan speed & operations, power).

G LO BA L M E D I A N/A

What kind of pricing type did you use to license (for our price reference)?

N E T WO R K EQ U I P M E N T We pay a per floor mounted asset with iTRACS and per device license for ISX.U S F I N A N C I A L License. DCF is who implemented, in facilities we are a user, not the owner of the software. We work

handlily with DCF (IT) on its use.G LO BA L T EC H SiteScan is licensed per server. I am not sure how nLyte is licensed. Trellis is licensed in two ways. You have

to buy platform licenses for the products you want (such as inventory management, and power manager). You also have to buy device licenses, which are split among 3 tiers. Tier 1 licenses are for common devices like servers. These are very cheap. Tier 2 licenses are for PDUs and power strips (moderately complex devices with some monitoring). These are a medium cost. Tier 3 licenses are for any device with advanced remote monitoring capability, regardless if you use that capability or not (UPS, CRAC units, power meters, etc). These are extremely expensive. I’ve personally also used Avocent Data Center Planner (now merged into Trellis). That was licensed per rack. I’ve also used Aperture Vista (partially merged into Trellis). This is licensed per square foot which was a terrible way to go because if you aren’t using all of your raised floor space… you’re paying a lot for something you’re not using. With Trellis you also need to buy a hardware appliance called a UMG. You can set it up for redundancy, so you’ll need a second UMG at twice the price. Maintenance is fairly expensive. There’s silver and gold. I think the gold maintenance is 30% of the list price of your “portfolio” every year. Your portfolio is the value of all of your products and licenses. I thought that price was a bit steep. That’s how it was set up the last time I inquired. It may have changed since.

G LO BA L F I N A N C I A L One license for all sites and a per point price.G LO BA L M E D I A Priced by data center.

S A M P L E E M A I L Q U E R Y

Any other comments, feel free to put down in words.

N E T WO R K EQ U I P M E N T Myself and my team could provide much more input offline if you wanted.U S F I N A N C I A L I would NOT use Nlyte. It is web based and also Not intuitive, requires many hours of set up and training.

There are other vendors and products that are much more intuitive and easy to use.G LO BA L T EC H Just be very clear up front what you expect out of the product. DCIM is poorly defined. There is no

definition, actually. You will find 100 products on the market today that do only one, minor function in the data center and they will market it as a DCIM product. Are you expecting monitoring? Remote control? Automation? Asset management? Integration? Change management? Clearly define your requirements before you begin. Be prepared to make changes along the way. As you implement new processes, you’ll find new ways to do things and you may need to tweak either your internal processes to match the software, or changing the software to match your business processes. You may incur substantial professional services costs for customizing. Don’t be afraid to re-examine your business processes. The DCIM market is new, exciting, and rapidly changing. Expect continual improvements, upgrades, changes, and ongoing expenses as the market continues to evolve. DCIM is not a one-time investment. It’s an ongoing expense.

G LO BA L F I N A N C I A L DCIM is a must have for total data center operations.G LO BA L M E D I A None.

S A M P L E B E N C H M A R K I N G

1. Are your Facilities & IT departments separate or under the same management?

2. Other than space, power & cooling what elements are you measuring for IT Capacity Planning?Band width, and giga bitsLease refresh schedulesPUENetwork port capacity. SAN port capacity. Blade enclosure capacityServer virtualization ratio - Equipment refresh cycleNetwork CapacityCostIT capital investmentsComunucation Port UseDemand based on geographic dispersionCabinet load Bay (40x40 area) load Failover thresholdsServer UtilizationNetwork capacity, and utilization-- How heavily a server is loaded before puchasing a new oneOn the IT side, terabytes of storage and mips of mainframe. Number of servers and VM instances.We like to measure virtually everything we can from power use per outlet to total facility power.Nothing elsePower usage by circuit.Server Utilization, Network capacityInterbuilding fiber capacity.Fiber capacityNo other parameters

3. Does the IT cost get re-allocated to the business units?

4. Does Facilities measure & record branch circuit loads at each cabinet?

5. Where is your IT load measured? Please select all that apply.

6. Does Facilities use this information to manage power & cooling at the cabinet level?

7. Does Facilities share load & capacity information with IT on a regular basis?

8. If you answered yes to the previous Q7. What is the frequency?

9. Does IT & Facilities share a common set of definitions, metrics & reports on capacity?

10. Does IT & Facilities share what they each know about the capacity and load on the environment with IT & Facilities management?

11. Does IT have a representative who formally meets with Facilities to discuss capacity?

Capacity Planning for critical resources in the data center continues to be a hot subject in the Uptime Network commu-nity. Panel discussions, presentations and multiple articles surrounding this subject continue to command the attention of the Network members.This survey is but another attempt to identify processes and practices that can further assist our membership in the art of Capacity Planning.S U RV EY A N SW E R S A R E U N E D I T E D R ES P O N S ES D I R EC T F RO M M E M B E R S

SEPARATE

BOTH

72%

28%

YES

NO

49%

51%

YES

NO

60%

40%

YES

NO

85%

15%

WEEKLY

MONTHLY

41%

59%

YES

NO

88%

12%

YES

NO

77%

23%YES

NO

45%

55%

PDU

RPP

38%

23%

BCircuit

Other

22%

17%

YES

NO

71%

29%

S A M P L E B E N C H M A R K I N G

12. Does Facilities have a representative that understands the meaning behind the IT language to discuss capacity?

13. Are there well defined roles & responsibilities specifically around capacity planning?

14. Does IT share requirements with Facilities when they are developing new equipment purchases?

15. If you answered yes to the previous Q14. Please select all that apply.

16. Does the IT department meet on a regular basis with the business clients to review proposed capital spending, business plans & employee growth etc?

17. Does the IT department review emerging and new technology to determine applicability and impact on capital plans?

18. How does the IT department base power capacity needs on IT equipment? Please select all that apply.

19. Does the IT department regularly record existing deployed IT equipment for utilization in view of consolidation and/or virtualization?

20. Does the IT department regularly review existing deployed IT equipment for abandoned servers?

21. Are the Facilities/Procurement/IT & Finance departments working in unison?

22. Does IT hold periodic meetings with platform owners to level set past months forecast & to get projected forecast of installs & de-installs?

23. Does IT & Facilities hold regular meetings to level set past months forecast & to review forecast for installs & de-installs?

24. Do you track and report on installs and de-installs of computer equipment?

Cooling

kW Load

21%

26%

Physical

Schedule

27%

26%

YES

NO

60%

40%

YES

NO

82%

18%

Actual

Faceplate

46%

31%

Other 23%

YES

NO

85%

15%

YES

NO

83%

17%

YES

NO

63%

37%

YES

NO

87%

13%

YES

NO

54%

46%

YES

NO

50%

50%

YES

NO

79%

21%

YES

NO

59%

41%

YES

NO

59%

41%

S A M P L E B E N C H M A R K I N G

25. If you answered yes to the previous Q25. What tools are used?Spreadsheet (9)Meetings/Excel SpreadsheetsApeture (5)Aperture, HP Asset ManagementAperture, Service NowAperture and manual processesAperture, spreadsheet, proprietary documentsAperture and internal workflow system.SharePoint databasesIT tracks installs and de-installsiTRACS iCDCInhouse and NlyteNlyte and in house toolMyServices, SNAP and ESMSBMC Remedy/Atrium and nLyteAsset Manager (2)Asset Center Software.Asset manager databaseAsset Center and spreadsheetsService Manager, spreadsheetsIn house developed planning toolHP Servicecenter & SpreadsheetHP Asset ManagerRemedy & NlyteVantiveRemedy - Asset Center and Home Grown Workflow ApplicationFacilities does not however our IT department does. Facilities provides a running trend of datacenter loads which is compared to the forecast by IT.Internal reporting and ticketing systemWord of mouth from IT to my PDU whip tracking spreedsheet

26. Do you have a test lab where you record the actual power consumption of all technology processing equipment?

27. Do you track and report IT equipment power consumption allocation and remaining capacity per data center?

28. Do you produce capacity tracking charts per data center?

29. Do you track your raised floor space for consumption and availability?

30. How does Facilities & IT forecast future projects? Please describe.EOL, Technology refresh.Through ongoing load studies, Apeture reports, and business needs.Capital projects based on BDM.At this time, with the rapidly changing corporate business needs, Facilities and IT are reacting to all new projects (as opposed to forecasting and planning).Yes based on remianing space,cooling and power available with in existing datacenters or to build out new space to meet growth requirements.Not very well.This only occurs with large projects, and generally via conference calls.Based on past growth and current company StrategyQuarterly meetings with project managementWeekly meetings looking at current capacities, allocated (reserved) capacities and upcoming needs. We solicit forecast hardware.purchases from our customers and we plan control and place accordingly via a placement review board (capacity management review board).On IT equipment needed (servers, storage, network) and the aggregation from the models x quantity on the number of Us/racks. (space) and kW (power) distributed over time.Forecasting is difficult when project managers and hardware buyers frequently purchase hardware without planning and make assumptions on capacities. I’ve found IT and HDW space planning forecasts are (in my opinion) not feasible!Through reoccurring department meetings and departmental discussion updates sent to wide distribution.Meetings, spreadsheets, drawings.History through Apeture and meetings.1.) Capacity planning meetings with business units & IT infrastructure to understand their fiscal plans that impact data centre/s 2.) current day-day oversight planning to identify future projects 3.) Trends notes; a) incorporate 1,2 & 3 into excel spreadsheet to give a wider view of data centre impact. b) Forecast = un-commited/commited to derive a forecasted plan. c) Trends = utilized where no communication/plans exists.Are Capacity planning group is just being stood up. the present group looks at Long range financial plans, Project plans, load profiles, load trend data, etc.CRE Facilities does not forecast projects with IT hybrid team.

YES

NO

96%

4%

YES

NO

90%

10%

YES

NO

100%

0%

YES

NO

59%

41%

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